PHOENIX – A Phoenix woman says Western Union will not allow her to wire money anymore and she doesn't know why.
“I have been here for 25 years.” Erika Westman loves living in the United States but she still has family in Mexico who she helps out.
“I have my father and two brothers and I have been sending money to Mexico to help them out for at least 14 to 15 years.”
Erika uses Western Union to wire money to her family and she's never really had a problem using Western Union until recently.
"It's been fine before in the past two weeks ago that I tried to send money and they rejected it so they sent it back to me. Before that I've never had any problems."
For some reason, Erika was not allowed to wire money to her family anymore.
Erika says Western Union told her, “They says I have legal problems with the government and I can't send anything until I find out why.”
Erika says she was confused and couldn't get answers as to why she couldn't wire money anymore so she contacted 3 On Your Side.
"I feel kind of worried because I have never had any problems with the law. I never had a ticket or my taxes, nothing."
3 On Your Side got a hold of Western Union which said they stopped Erika's ability to wire due to government regulations.
Apparently, Erika had a spike in the number of times she used Western Union and that caused concern leading Western Union to cut off her wiring privileges.
However, after looking into the issue for 3 On Your Side, Western Union agreed to re-instate her wiring privileges so she can get funds to her family.
Erika worries it could happen again and most likely it will. “I think it's not right that they just pick anybody probably because my name is close to somebody else that has a problem.”
Western Union stopped Erika's privileges because it wanted to make sure there wasn’t any fraudulent activity and, in her case, they discovered it wasn’t.