Phoenix woman says $2,000 electric bill isn't hers

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by Gary Harper

Bio | Email | Follow: @GaryHarper3TV

azfamily.com

Posted on September 5, 2013 at 6:30 PM

Updated Thursday, Sep 5 at 3:31 PM

PHOENIX -- Jacquelline Albers is 20 years old and said she takes great pride in providing for herself.

She also takes pride in keeping a budget.

"My bills are paid right when they're due," Albers said.  "Sometimes early."

Recently, Albers noticed her APS electric bill had jumped from about $100 to $200, which isn't normal.

"My mom came over," Albers said.

"This isn't right, we need to call them," Albers' mother stated.

So they gave APS a call.

Albers said she talked to an APS representative, but claimed she didn't get her questions answered. So she handed the phone to her mom.

"My mom decided to ask some questions," Albers said.

Albers said her billing questions were answered and she thought everything had been resolved until APS sent her another statement.

"A couple of days later, I get a letter in the mail," Albers said. "I called complaining about the $200 and they ended up doing a balance transfer of over $2,000 to my account from my mother's old account."

Apparently, Albers' mom owed APS $2,000 from a previous account that she never paid.

When APS discovered that mom could be living with Albers, APS stuck Jacqelline with the entire bill.

"They basically told me that because my mom talked to them I need to make payments on the bill," Albers said.

3 On Your Side contacted APS and were told that during their phone conversation with Albers' mom, she asked to be added to her daughter's account and apparently during that conversation Albers approved the addition.

And when she did, the unpaid debt became attached to Albers' account.

When we told APS that Albers lived alone and does not rely financially on her mom, APS agreed to removed the $2,000 outstanding debt and said they will pursue her mother another way.

APS had every right to do what they did because mom asked to be added to the account.

Unfortunately, she forgot about the $2,000 she owed APS.

A big thank you to APS for looking into this issue and resolving it.

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