Man says he paid big money for concert tickets that are no good

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by Liana Gonzales

Video report by Gary Harper

Posted on November 13, 2013 at 10:02 PM

Updated Monday, Nov 18 at 10:40 AM

PHOENIX -- A Valley man bought tickets to a rock concert, but a small mistake during the  transaction almost kept him from going to the show.

Doug Cox likes music. But when it comes to bands, he loves Pearl Jam.

"I've been a fan of theirs since the early 90s," Cox said.  "I've basically attended just about every show they come to, to Phoenix."

When he found out Pearl Jam was going to be in Phoenix again he wanted to make sure he got the best tickets available. So, he visited Ticketmaster.com, and looked for tickets.

"I was clicking refresh on the browser," Cox said  "Refresh, refresh, and I saw that I could order tickets.  I did it right away and got really good seats so I was very excited."

The tickets were a $170, but the price wasn't an issue for Cox.

"Even though it was $170, it didn't matter to me," Cox said. "I wanted to go see my favorite band and be close to the action."

But as his anticipation grew, Cox had a huge reality check. When he reviewed his credit card statement later, he noticed his ticket charges had been reversed.

"I logged into my Ticketmaster account and saw that sure enough, my order was canceled," Cox said.  "My first thought was, OK what happened?"

So Cox called Ticketmaster to find out what happened, but he didn't like what he heard.

"He ran a report and figured out that one of their employees canceled my order without my authorization," Cox said.

And things grew worse, Cox said, when Ticketmaster offered to resolve the issue by offering him horrible seats for the same price of $170.
  
"And they were way up high," Cox said.  "I mean way up high in the nose bleed section, and they were going to charge me the same exact amount that I was paying for the really good seats."

So, Cox contacted 3 On Your Side.

"You go from being on cloud nine getting to go see my favorite band and all of the sudden, it's taken away from me," he said. "I just want them to make it right."

Ticketmaster tells us they don't know exactly what happened but said they would make it right, and they did.

Ticketmaster smoothed things over by over-nighting Cox free tickets and even better seats.

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