Woman out $100 after dogs ate her giftcards

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by LiAna Gonzales

azfamily.com

Posted on December 20, 2012 at 8:15 PM

PHOENIX -- You've heard the old excuse, "my dog ate it."

Well, that was the truth for one Valley woman, and it nearly cost her a hundred bucks in gift cards.

Those gift cards were from Abercrombie and Fitch but before they could be given as gifts, two thieves or should i say vandals got a hold of them.

"These are good dogs, they like to eat," said Gail, the owner of two dogs named Gus and Otto.

But besides bad manners, these two dogs sure are good looking pooches. But don't let their good looks and mild demeanor fool you.

Gus and Otto almost cost their owner $100, and it all started with a shopping trip Gail made.

"I went to Abercrombie & Fitch in Scottsdale and bought two gift cards."

Each card was loaded with $50 and was ready to be mailed off to family members.

However, Gus and Otto had different plans for those gift cards.

“I saw the little brown dog, playing with something, chewing on something, I couldn't imagine what it was cause I hadn't given him a treat and I look down and I saw a gift card in his mouth.”

Now, we're not sure if Gus put him up to it, but Otto came across those gift cards when Gail came home and Otto pretty much turned those cards into chew toys.

Since Gail had just purchased the cards and still had the receipt, she went back to Abercrombie & Fitch to transfer the balance on to new cards.

However, the retailer told her no.

“I was told there was nothing they could do about returning the card.”

Gail said she was given two options which seemed absurd.

“They suggested that I give my relatives these cards and this receipt so they take it into the Abercrombie and they could then spend these gift cards or I could buy two new gift cards and wait for corporate to refund the money.”

Gail reluctantly went with option two and bought new cards. However, now that she has them she can't get her money back on the damaged cards.

"All I'm asking them to do is look at the receipt of what I've bought and give me a credit to my visa. I find this unbelievable in today's technology."

3 On Your Side contacted Abercrombie & Fitch. The retailer apologized for Gail having so much trouble and refunded her the money on those chewed up cards.

Gail appreciates 3 On Your Side's involvement and said something so simple shouldn't have been so complicated.

"I find it an unacceptable way to deal with people, whether it be the holiday or any other time of the year."

Abercrombie and Fitch was great to work with. As for Gus and Otto, no one can be mad those guys.
 

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