GLENDALE, Ariz. -- Brad Zuehlke is proud of the Glendale home he recently bought and moved in to, but although he likes the home, he had no idea it was located in something called a "dead zone."
"The only way we can use the phone is basically if we left the house," Zuehlke said.
Zuehlke's cellphone provider is T-Mobile and the area where Zuehlke moved into is considered a "dead zone" for the carrier. In other words, T-Mobile subscribers like Zuehlke who live in certain dead zone areas do not get a signal.
As a result, Zuehlke said he's constantly searching for a signal, but it never happens.
"I called and reported the problem back in April and they transferred me to a technician," he said.
Zuehlke said T-Mobile was aware of the so-called "dead zone" from previous complaints, but the company was optimistic it would resolve the issue.
“They were trying to fix the problem and they were hoping to do it in a timely manner," Zuehlke said. "I said I’ll stick with you as long as you’re trying to fix it."
Zuehlke said T-Mobile never did fix the problem and he wound up canceling his two contracts with them. Why would he continue paying for a service when the service couldn't be provided?
But that's when Zuehlke was stuck with a $400 termination fee, $200 a phone, all because he canceled service.
Zuehlke does not think he should have to pay anything and neither do we. So, 3 On Your Side contacted T-Mobile and asked them to reconsider the termination fees.
They did, and at my request, they waived Zuehlke's $400 penalty. That's good news for Zuehlke, who said he's been fighting T-Mobile for months over the fee.
T-Mobile did offer some options to Zuehlke, such as running his cellphone off of Wi-Fi to get a signal, but that didn't work either.
So, they waived the $400 termination fee and I think that was the best decision, so thanks, T-Mobile.