MESA, Ariz. -- 3 On Your Side has discovered that some customers of King Tapes and Printing have received some of their old family videos back. At last count, nearly two dozen customers claimed their treasures were returned by the former business owner, who still had access to the building.
However, not everyone has been so lucky.
Robert Rose is adding his name to the growing number of people who are angry with King Tapes and Printing.
"Everything childhood memories, you can never get back. So, it's really depressing if someone takes them and doesn't have the courtesy to call you back," Rose said.
Barbara Staab is also upset with King Tapes.
"We've already paid for these tapes. We just want our tapes back," Staab explained.
Like Rose and other consumers, Staab dropped off some VHS tapes containing precious family memories, like birthdays and anniversaries, and asked that the video tapes be converted into a digital format.
However, after accepting everyone's videos, King Tapes co-owner John Clayton Giroux closed the business unexpectedly, leaving consumers' family treasures inside.
"If it's gone or I can never get it out of there, that's it. I don't have it on computer or anything like that," Rose said.
Since our intial report explaining the problem, 3 On Your Side obtained a photograph of Giroux, one he's probably not proud of because it's a mug shot from the Maricopa County Sheriff's Office.
While consumers have been banging on Giroux's business door demanding their family memories be returned, Giroux got himself locked up just a few days ago due to a family fight.
According to Phoenix police, he was arrested for assault and later released.
3 On Your Side has also discovered that much of Giroux's debts were discharged seven months ago after filing for bankruptcy.
Consumers say they realize Giroux may have some problems, but they don't care. They just want him to return their family memories and hope he does it soon.
According to some consumers, although Giroux has not been helpful, the former business owner has been able to access the business and retrieve some tapes.
However, a long list of customers, like Staab, remain in the balance.
"Having to reside to the fact that I might not ever see those tapes again is just very devastating," Staab said.