FLORENCE, Ariz. -- Internet scammers are posing as Netflix representatives and tricking customers with a convincing email.
Barbara Kelly likes watching movies on her laptop at her home in Florence. "Probably in a month I probably watch maybe 2 or 3. I’m sort of eclectic in my taste, so yeah I like a lot of action and adventure."
One day Kelly got an email that concerned her. "It said somebody's had access to your Netflix account from another computer," said Kelly. "This is the email that they sent, so I clicked on the attachment."
Kelly figured something wasn't quite right with that email, so she didn't respond. It turns out the unsolicited email was a phishing scam, a hoax.
Crooks wanted Kelly to think the email was from Netflix and wanted to convince her to update her account by submitting her personal information, including her credit or debit card number.
"I’m sure I would not have had any money left in my account. I’m retired so I live just from a monthly basis that would've really hurt," said Kelly.
3 On Your Side contacted a Netflix representative who said the company would not send out such an email. The representative also said that phishing scams are common and the company is aware of a few that seek to take advantage of the Netflix brand.
Kelly said she's glad she listened to her instincts and hopes others won't fall for the scam.
"Go with your gut. Be a little smart. I don't think it's bad to feel a little paranoid or think that you're paranoid because you're not really, you're just being smart and safe."
This scam is identical to other phishing scams where the bad guys pose as your bank or maybe your credit union.
Don't fall for it.
If you have concerns about your Netflix account visit the following link: help.netflix.com/en/node/13243.
For more information about Phishing scams visit: www.consumer.ftc.gov/articles/0003-phishing