PHOENIX -- A Valley woman says her truck was repossessed all because she was hospitalized and unconscious.
Not making payments is going to get your vehicle repossessed.
That's the way it works, but in this case, her family actually tried to make those payments for her, but the payments were rejected.
"I'm beginning to remember a little bit of everything now," said Alice Reyes who is slowly starting to regain her memory.
She's currently in a hospital where she's been for weeks, most of that time spent unconscious. She's being treated for kidney failure.
"She was out of it. She didn't know where she was, who she was," said her brother Raul.
Since doctors didn't know when Reyes would be released, Raul took over her financial obligations, which included making payments on Reyes's white, Chevrolet Silverado truck.
Her monthly payments are $324.
Those payments had to be on time too because Reyes had taken out a loan at a place called Buckeye Title Loans and if she was late the title company could repossess her truck.
However, when Raul tried to make that payment there was a problem.
"They said that my sister had to come in and pay it herself," Raul told 3 On Your side.
Raul told the title loan company that it was impossible for his sister to make the payments in person because she was in the hospital.
But, the title loan company wouldn't take the money from Raul and Reyes's truck was repossessed.
"Next thing you know the truck was gone," said Raul.
Raul and his family were furious.
"We had the money we had the money on time, we went to pay it they just wouldn't accept it."
A few days later when Reyes started to regain consciousness she was able to sign a notarized letter giving her family permission to make those truck payments. The letter also gave the family permission to take possession of the truck.
When the family went to pay they were shocked to find out what they owed -- $1,132.
In order to get Reyes's truck back the family had to pay nearly four times her monthly payment.
"I'm feeling frustrated and stuff and they've been helping me and I paid a lot of money on that truck," said Reyes.
So, 3 On Your Side contacted CheckSmart, the corporate office for Buckeye Title Loan.
They looked into the matter and not only did the company apologize -- they waived the remaining balance on the loan, which was thousands of dollars, and returned Reyes's title free and clear.
"I just want to say thank you again to you guys for helping make this possible for her to get her truck back and make her happy again so she can get better," said Raul.