US Airways apologizes for pornographic tweet

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by Kristine Harrington

azfamily.com

Posted on April 14, 2014 at 6:27 PM

Updated Wednesday, Apr 16 at 2:45 PM

PHOENIX -- US Airways is apologizing, after a pornographic image ended up being sent out to thousands of people from the airline's Twitter account. Now the image is creating a huge stir on social media.

The image was tweeted  in response to a customer who complained to US Airways in a tweet saying: "You ruined my spring break, I want some free stuff."

The Twitter picture showed a naked woman posing in an extremely provocative position with a model airplane. 

The company removed the tweet about an hour after it was posted. The airline then quickly issued an apology. "We apologize for an inappropriate image recently shared as a link in one of our responses," the airline tweeted. "We've removed the tweet and are investigating."

While some customers were offended by the image, others simply dismiss it as a mistake.

"I think it's a stupid mistake on one person's part," says one passenger. "I don't think it would be US Airways as a company sending that out."

"I don't blame the airline," said another passenger. "Not for that, I don't."

Public relations and crisis management guru Barrett Marson gave us his take on the flub. "When your Twitter feed resembles the centerfold of Penthouse, that's not going to be good for customer relations," he says.

The airline issued this statement: "Our investigation has determined that the image was initially posted to our twitter feed by another user. We captured the tweet to flag it as inappropriate. Unfortunately the image was inadvertently included in a response to a customer."

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