SUN CITY WEST, Ariz. -- President Obama has promised a "fix" for the malfunctioning government health care website, healthcare.gov, but many Arizonans are becoming increasingly frustrated with the site's continued problems.
Joseph Fournier is spending many hours of his retirement online and on the phone trying to make headway on Obamacare.
"She said all I can do is keep trying different hours -- 2 in the morning, 4 in the morning, 6 in the morning. I tried that and same story. I've called them probably 25 times," Fournier said.
He says the people on the other line of the phone are pleasant when he calls for help, but they're not getting him the answers he needs. Joseph's wife of 45 years, Diana, has been a Fry's employee for 27 years. She's now ready to retire, but she can't give up her insurance benefits until they know what health care under Obamacare may cost.
So until they get through to healthcare.gov, their plans for the future are on hold. The federal government put up a blog with updates to the website. The feds also dumped the virtual waiting room to speed up the online process.
The Arizona Alliance for Community Health Centers has been able to process 2,256 applications for the expanded Medicaid through Obamacare. But only one person has registered, shopped and signed up for marketplace coverage in their presence.
Blue Cross Blue Shield reports marketplace registration is low. And for Joseph, another day of waiting means one less day of retirement with his wife.
"I have no idea what to do," Fournier said.
For updates to healthcare.gov, visit: http://www.hhs.gov/digitalstrategy/blog/2013/10/making-healthcare-gov-better.html