PHOENIX -- Two days after torrential rains caused flooding in portions of the Valley, South Phoenix residents who were hit pretty hard are continuing to clean up.
"We had up to 2 feet of water in the back rooms," said Judy Mercado.
She and her boyfriend are likely going to have to pay for the cleanup on their own. Like many of their neighbors who are not in a designated floodplain, they do not have flood insurance.
"We thought we had flood insurance," Mercado said. "We don't, our neighbors don't, nobody has flood insurance, so there's a lot of homes affected. I don't know what we're going to do."
She said the cost for the cleanup is $10,000.
"To clean up the floors, throw out whatever's ruined, cut down 2 feet of sheet rock, take out the insulation," Mercado explained.
AAA Arizona Insurance Agent John Candaso says unfortunately, most of the time, if you don't have flood insurance you are going to have to pay for the repairs yourself, but there is a slight chance you could get some help.
"They can probably go to the National Flood Services and ask if there's any other way to take a look at assistance or get a referral of help from the government," Candaso said.
He suggests all homeowners at least look into flood insurance because most homeowner's insurance policies do not include it.
He recommends it even if you don't live in a floodplain but near one, like Mercado and her neighbors.
"The National Flood Services has reported that 25 percent of the claims that come in are from not high-risk zones," Candaso said.
Some residents, though, including Mercado, believe more could have been done by the city of Phoenix to protect them from the flood waters, pointing to poor planning in a newer development nearby.
"When the neighborhood was built, they didn't actually prepare for the water flow," she said.
3TV asked the city's floodplain management office if there was anything more they could have done to help lessen the impact. They sent us a written statement but did not answer the question before our on-air deadline.
Instead, their statement directed homeowners with flooding concerns to call their office or visit their website.
A follow-up email directed 3TV to the planning and development office for residential construction in order to find out if anything more could have been done.
That email went on to say that the city will be doing a debrief through the emergency management office and following up on any issues identified.