PHOENIX -- APS says customers need to be aware of possible fraud attempts taking place across the Valley.
According to APS, several customers have said they received phone calls from someone claiming to be with APS or represent an “electric company,” “electric utility,” or “power company.”
The individual reportedly claims that the customer has an overdue bill and their service will be cut off if they don’t make a payment.
The person on the phone then tells the customer they can make a payment in one of three ways. They can use their credit card over the phone, visit a payment kiosk where the caller will provide an account number, or they can wire the payment to an account via Western Union.
APS notes that customer representatives don’t call customers to remind them of an overdue account, adding that delinquent balances are communicated through bills, text messages, automated dialer messages, and door hangers.
APS said anyone questioning the validity of a person claiming to be an APS representative can call the APS Customer Care Center at 602-371-7171.
If a person is found to be impersonating an APS employee, customers are advised to call 911.