When a Valley mom thought someone stole her identity, she tried to fix the problem on her own.

But when she couldn't, she contacted 3 On Your Side for help.

Brenda Ramirez became concerned when she started getting strange documents in the mail.

Those documents were coming from an agency called AHCCCS, a state agency that provides medical insurance for disabled and low-income people.

But Ramirez says she's not disabled and, technically, she's not considered low income.

So, why was she getting those documents?

For Ramirez, one of the most important things in her life is her 9-year-old son.

But when she tried to get state-assisted medical insurance for him, something called AHCCCS, the state turned her down.

"I don't want to get insurance for me or my husband," Ramirez said. "I just want my son to have insurance because if he breaks a bone or needs stitches -- insurance is expensive."

As a medical assistant, AHCCCS claimed Ramirez made too much money to qualify.

But after she was turned down, AHCCCS started sending her documents indicating someone named Brenda Ramirez was in fact receiving AHCCCS benefits.

Ramirez was miffed because she knew it wasn't her or family.

"And then I just kept getting her receipts in the mail saying thanks for your payment of $15, so I called AHCCCS again," she said.

Ramirez thought someone had ripped off her identity in order to get insurance benefits.

Concerned, she tried to contact the agency's fraud department, but claims she got the brush-off for months.

"I just feel like I'm getting the runaround because someone is using my Social Security number and maybe someone else's for all I know," Ramirez said.

So, 3 On Your Side contacted AHCCCS to assist Ramirez, after all, she was concerned someone was using her identity.

"We at AHCCCS have a million members and occasionally mistakes are made," said Rainey Daye Holloway, spokeswoman for AHCCCS.

Holloway said Ramirez's identity was not stolen. Instead, she said AHCCCS goofed up.

When Ramirez applied for insurance benefits and was turned down, her file was accidentally merged with someone who actually was getting benefits.

"There was a similarity in identities and the wrong key code was punched in," Holloway said.

AHCCCS finally fixed the problem, which means Ramirez and her family won't be receiving someone else's sensitive medical information anymore.

But Ramirez says trying to fix the problem herself was time consuming.

"When you call the number, it rings and you have to leave a message or if you do ask to talk to someone, you press the number they tell you and you're on hold for 15 minutes," Ramirez said.

AHCCCS says it has no idea why Ramirez had so many problems correcting "their" mistake on her own, but it is fixed now.