Is it worth it to buy warranties on electronics?

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by Ken Colburn, Data Doctors

azfamily.com

Posted on December 14, 2012 at 12:03 PM

PHOENIX – ‘Tis the season to buy electronics!  But are those “add-on contracts” and warranties worth the price?

You’ll have about 30 seconds to make a decision on a contract that would realistically take you 30 minutes to read through (by design).I

n general, extended warranties (like insurance, playing the lottery or gambling in Las Vegas) favor the house, which is why they continue to present you with ‘the opportunity to protect your investment’.

Extended warranties are nothing more than another form of legal gambling. So if you don’t participate in other forms of legal gambling, you might want to abstain from this one.

Just like with other forms of gambling, you will hear lots of people tell you how their extended warranty ‘paid off’ for them and that they would do it all over again, so if you are the gambling type, make sure you do your homework.

The device you 're buying and how expensive it is has a lot to do with whether you should even consider the extra coverage in the first place.

Another red flag is when the company that is selling you the extra coverage is not the one responsible for providing the service after the sale.

Inexpensive devices or those that have few or no moving parts (like digital cameras and tablets) are the least likely to be worthwhile covering, while even complicated devices like laptop computers are still questionable because of the cost of the coverage.

Another huge consideration: what’s actually covered by the warranty?  Often times, things like abuse or user inflicted damage are not covered but you won’t know that until you try to make a claim.

With computers, the vast majority of problems aren’t from hardware failure, (which is primarily what most extended warranties cover), it’s software or operating system problems which aren’t covered the way you would want them to be.

Extended warranties on your computer that include repairing corrupted operating systems means, they will wipe everything off your hard drive and reload it so it looked like it did on the day you bought it.

Imagine not knowing this and getting your computer back with nothing on it.
None of your programs, data, pictures, music, videos, printer drivers, network settings and a dozen other adjustments you made over the past year to your computer will be there when you get your computer back.

You get to spend the next two weeks trying to find all your program disks, restore your backups (if you even have one), reconfigure all your settings so that you can get on the Internet and print and figure out how to get all of your peripherals to talk to your computer again because none of that is ‘covered’

Getting it repaired so that all of your critically important information and settings are retained is expressly not covered; if you can actually get through the fine print, you will see that your data and settings are your problem, not theirs.

If you want extended protection on a computer in the areas that are most likely to impact you, then look at some form of coverage that allows you to bring your computer in whenever you want, not just when something breaks.

This allows you to ensure that you get value for your money because you are in control of when the computer gets serviced, not the extended warranty company.

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Ken Colburn
President
Data Doctors Computer Services - www.datadoctors.com
Data Doctors Data Recovery Labs - www.datadoctors.com/recovery
Data Doctors Franchise Systems, Inc. - www.datadoctorsfranchising.com

Host of the award-winning Data Doctors Radio Program (www.datadoctors.com/radio)

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