• (Source: 3TV/CBS 5)

    Phoenix homeowner says 'going green' makes her see 'red'

    3 on your side

    Going solar seems to be a growing trend, however a Phoenix woman says she decided to go solar, but after she did she says her utility bill actually went up.

  • A Surprise woman says she was on the hook for $700 for a so-called free phone. (Source: 3TV)

    Woman says 'free' phone came with big price tag

    3 on your side

    A Surprise woman says she was on the hook for $700 for a so-called free phone.

  • Ditech Mortgage Company. 15 Jan. 2018 (Source: 3TV/CBS 5 News)

    Mortgage company waives fees for homeowner

    3 on your side

    Briana Hernandez loves her kitchen. In fact, the kitchen along with other perks, is why she bought the home two years ago.

  • Consumer Reports: Lowering your car costs

    3 on your side

    Maintaining your vehicle and keeping it on the road can be downright expensive. But according to Consumer Reports, there are some things you can do to keep your auto costs down. 

  • Mortgage company says Valley homeowner owes $7,600

    3 on your side

    A mortgage company says a Valley homeowner owes $7,600.

  • (Source: 123 RF)

    CBS 5 Investigates: The safest cities in the Valley

    Which are the safest and most dangerous Valley cities? CBS 5 Investigates crunched the numbers. See where your city ranks and the factors behind it.

  • (Source: 3TV/CBS 5)

    Trump eyeing border security cuts to pay for wall

    President Donald Trump is planning to drastically cut some of the most effective border security programs in order to pay for a border wall. That is according to reports released from Democrat members of the Senate Homeland Security Committee. 

  • Heather Anderson was driving in her Jeep when her headrest malfunctioned. (Source: 3TV)

    Woman says faulty headrest accidentally deployed while she was driving

    3 on your side

    But since she wasn't in any sort of accident, she has no idea why the headrest was activated and deployed, striking her head.

  • Marielyn Almeida bought a remodeled home in Glendale but had no idea why it was remodeled. (Source: 3TV)

    Glendale woman unknowingly buys a 'house of horrors'

    3 on your side

    A Glendale woman says she's living in a "house of horrors" after she found out the history behind a remodeled house she bought last year.

  • The reshipping scam is where the scammers get someone to take in packages that were likely bought with stolen credit cards and ship them somewhere else. (Source: 3TV)

    Alert: Avoid getting involved in the 'reshipping scam'

    3 on your side

    A Valley woman thought she was working from home but was actually being used by scammers and was a victim of the "reshipping scam."

  • (Source: 3TV/CBS 5)

    Federal agents flag Dark Web as potential firearms market

    Investigators with the Government Accountability Office purchased two banned firearms on the Dark Web, during a recent investigation into online gun sales.

  • (Source: 3TV/CBS 5)

    Don't be fooled by fake sweepstakes

    3 on your side

    The Publishers Clearing House is one of the most recognizable sweepstakes around. Scammers not only know that, but they use it to their advantage to try and dupe you.

  • David Huffman bought travel insurance but when canceled his trip to Cuba due to a government advisory, his claim was denied. (Source: 3TV)

    Scottsdale man upset with travel insurance denial

    3 on your side

    After the U.S. Department of State issued a travel warning to people wanting to go to Cuba, a Scottsdale man decided to cancel his trip. Now, he says he's having problems getting reimbursed through his travel insurance policy he bought.

  • When you tally up the full amount that 3 On Your Side was able to recoup for our viewers for all of 2017, it comes to $170,308. (Source: 3TV)

    3 On Your Side recoups $170K for viewers during 2017

    3 on your side

    "When consumers like myself are in need and we're not getting the resolution that we deserve, 3 On Your Side was there for me and my family."

  • Photos of women whose bodies look downright skeletal have hashtags like “bonespiration,” meant to promote being bone thin and emaciated. (Source: 3TV)

    'Bonespiration' is becoming a troubling trend on social media

    3 on your side

    Experts say for the 30 million people in the United States who suffer an eating disorder and just seeing the posts could trigger them to fall deeper into an illness.

  • 3 On Your Side: Most viewed stories of 2017

    Here are the 20 most viewed 3 On Your Side stories of 2017.  

  • Podcasts becoming trendy for kids

    3 on your side

    Podcasts are becoming trendy for kids.

  • Consumers are booking trips to 'Get Lost'

    3 on your side

    Consumers are booking trips to 'Get Lost.' Literally.

  • Cardiologist Dr. Mimi Guarneri showed her patients how to eat and cook better in an actual class. (Source: 3TV)

    Some medical schools offer classes that teach food is good medicine

    3 on your side

    More and more doctors and medical groups are building classes and teaching kitchens into their practices.

  • Alison Chaltas says she always does her homework before shopping. (Source: 3TV)

    Consumer alert: Scammers are targeting online shoppers with new tricks

    3 on your side

    Fraud attempts increased more than 30 percent last year and experts say the scammers just keep getting better.

  • (Source: 3TV/CBS 5)

    County eyes air quality rule change

    Linda Butler says she and her neighbors in rural Tonopah have a smelly problem. They say it is the giant Hickman’s Egg Ranch that moved in nearby.

  • EPA eases regulations on mining industry

    Environmental groups are criticizing the Environmental Protection Agency for easing rules on the mining industry.

  • 'Fake' Bruno Mars ticket leaves family singing the blues

    3 on your side

    Miguel said he met the woman at her house, stood right in her kitchen and paid her $400 for the ticket—the same one he later gifted to his wife as a surprise.

  • A couple got $45,000 back over a land dispute thanks to 3 On Your Side. (Source: 3TV)

    UPDATE: Woman gets $45K resolution

    3 on your side

    We have an update on a Valley woman and her pricey real estate transaction that went sour. But things have really turned around. 

  • Nick Blocker was waiting for a reimbursement check from a warranty company. (Source: 3TV)

    Homeowner gets warranty reimbursement

    3 on your side

    A Laveen man expected his home warranty company to help cover some of the repair costs of his air conditioning unit but hadn't received any reimbursement after three months.

  • Crystal Smith said she gave $700 to Joe Hernandez for new countertops but has not done the job. (Source: 3TV)

    Alert: Unlicensed contractor back to his old tricks again

    3 on your side

    Unlicensed contractor Joe Hernandez, profiled before on 3 On Your Side, is back in the news.

  • (Source: 3TV/CBS 5)

    Consumer Reports: Secret online shopping tricks

    3 on your side

    By now, we're all pretty aware that most consumers are doing their holiday shopping online. But how do you know know you're really getting the best online deal?

  • (Source: 3TV/CBS 5)

    Alert: Getting your Christmas tree home safely

    3 on your side

    AAA recently published a report with some surprising numbers. The motor club says 500 people were killed over the last four years due to hitting road debris and Christmas trees are considered road debris.

  • (Source: 3TV/CBS 5)

    Scammers using Bitcoin to target victims

    3 on your side

    If you use Bitcoin, be cautious regarding sensitive information with your account

  • Mario Perfetti said he received a check to resolve his claim over a broken microwave. (Source: 3TV)

    Home warranty company reverses decision and issues a check

    3 on your side

    With the help of 3 On Your Side, a home warranty company issues a Gilbert homeowner a $441 check to resolve a claim.

  • More experts agree that cellphone addiction is real. (Source: 3TV)

    TECH NEWS: Cellphone addiction

    3 on your side

    More experts agree that cellphone addiction is real.

  • (Source: 3TV/CBS 5)

    Consumer Reports lists recalls

    3 on your side

    3 On Your Side likes to remind consumers about important products that are being recalled due to safety risks. With that in mind, here are a few from Consumer Reports that you should know about.

  • (Source: 3TV/CBS 5)

    3 On Your Side recoups nearly $7K during November

    3 on your side

    3 On Your Side helps viewers recoup nearly $7,000 during November.

  • (Source: 3TV/CBS 5)

    Bringing the holidays 'back to the basics'

    3 on your side

    Holiday shopping can be really stressful. There’s a lot of thought put into shopping. But a financial coach here in the Valley says it doesn’t have to be that way. 

  • Cassandra Rios says UPS lost two iPhones and won't say how they got lost. (Source: 3TV)

    Phoenix woman says UPS can't track lost iPhones

    3 on your side

    A Phoenix woman says UPS lost her iPhones valued at $1,600 and their tracking system can't pinpoint where they are.

  • Candace Waltz and her husband said they were shown one parcel of land but then sold a different one. (Source: 3TV)

    Phoenix area couple in land dispute with real estate company

    3 on your side

    A Valley couple says the land they thought they bought, and the land they actually purchased, were completely different parcels.

  • (Source: 3TV/CBS 5)

    Are remote workers happier?

    3 on your side

    It’s Monday morning, but you’re still in your pajamas. It’s okay, though, you’re working from home.  All the coffee, none of the commute.

  • (Source: 3TV/CBS 5)

    Consumer trend: Night vision goggles

    3 on your side

    Kara Miller was just 30 when she started struggling to see while driving at night. A family member offered some advice.

  • Some good Samaritans came to the rescue of a Valley woman whose remodeling project was unfinished due to an unlicensed contractor. (Source: 3TV)

    Update: Good Samaritans help Tempe homeowner

    3 on your side

    Some good Samaritans came to the rescue of a Valley woman whose remodeling project was unfinished.

  • Spotting a "hurricane car" is a lot harder than you think. (Source: 3TV)

    How to avoid buying a 'hurricane car' here in Arizona

    3 on your side

    3 On Your Side teamed up with Carfax to see if the average consumer could spot a "hurricane car."

  • Used needles are being spotted in public places and one group has solutions to keep the public safe. (Source: CBS 5)

    Drug addicts leaving used hypodermic needles in public spaces

    A CBS 5 investigation found used hypodermic needles left near light rail stops, city parks and public restrooms. Advocates for homeless drug addicts say there is more that government officials can do to protect the rest of the public.

  • Tucson hunting organization behind push for elephant trophy imports

    Safari Club International pushed for a change in elephant trophy import rules and donated heavily to Interior Secretary Ryan Zinke's re-election campaign, when he was a member of Congress.

  • The report that was released by the NRF shows that 59 percent of holiday spending will be done online compared to 57 percent who plan to shop at a department store. (Source: 3TV)

    Holiday online shopping to surge

    3 on your side

    Many consumers say online shopping is just too convenient to pass up.

  • (Source: 3TV/CBS 5)

    California activists want to send nuclear waste to Palo Verde

    San Onofre State Beach is a kind of hidden gem among surfers. But there is something about the view here that looks just a little out of place. It’s a nuclear power plant, right on the beach. Some activists want to send the nuclear waste that's housed at San Onofre to Arizona.

  • Citizen takes action to solve burglary spree

    It was early Monday morning and Chandler Police were responding to a break-in. Someone had stolen some items from a pickup truck. It was Eric Moran's pickup truck, which was parked in his driveway, in his gated community. This wasn't the first time it had happened.

  • (Source: 3TV/CBS 5)

    Trends and tips for a safe holiday season

    3 on your side

    First of all, when it comes to purchasing an item, consumers should always ask for a gift receipt. Not only will the person getting the gift appreciate it, but so will the store.

  • Bob LeBrec said his Galaxy Note exploded but Samsung wouldn't give him a new tablet. (Source: 3TV)

    Peoria man says his tablet 'exploded'

    3 on your side

    A Peoria man says his Samsung Galaxy Note tablet inexplicably caught fire recently but had a hard time dealing with Samsung over the issue.

  • (Source: 3TV/CBS 5)

    Phoenix-area homeowner hopes to get chandelier returned soon

    3 on your side

    A sparkling and majestic looking chandelier currently sits inside a Phoenix repair shop where it's been for more than 3 years. And if it could talk, what a story it could tell.

  • Microwave oven caught fire while being used according to Gilbert homeowner. 13 Nov. 2017 (Source: 3TV/CBS 5 News)

    Home warranty company denies claim; homeowner frustrated

    3 on your side

    Gilbert homeowner says his microwave oven caught fire while being used and he wants it replaced. His home warranty company denies the claim.

  • Smugglers are buying cigarettes for cheap and then sneaking them into Mexico or back into the U.S. to sell on the black market. (Source: CBS 5)

    Cigarette black market on the rise

    Mexican drug gangs are using cigarette sales to launder profits from drug and human smuggling, according to a report released Monday by the Government Accountability Office.

  • (Source: 123RF)

    Budgeting for the holidays now can save you financial hardship later

    3 on your side

    “There was a study recently that said 45 percent of people would rather skip the holidays altogether,” according to Kelsa Dickey, a financial coach here in the Valley. The reason, she says, is money issues.

  • In this Sept. 15, 2017, photo, the iOS 11 control center is displayed on the iPhone 8 Plus in New York. (Source: AP Photo/Mark Lennihan)

    DIGITAL EXCLUSIVE: Apple's ongoing software glitches

    3 on your side

    Apple keeps releasing new software to correct all the glitches, but just when it thinks everything it working, another glitch pops ups.

  • (Source: 3TV/CBS 5)

    Some employers giving 'paid, paid vacations'

    3 on your side

    Catherine Shyu loves taking vacation. And she loves it even more that her boss pays her to do it. It’s part of his paid paid vacation policy.

  • (Source: 3TV/CBS 5)

    Hate groups using chat rooms to share tips, bomb-making instructions

    Transcripts from an online chat forum used by white supremacists and neo Nazis indicate these groups are using the Internet to communicate, recruit and share tips, including instructions for making bombs.

  • (Source: AP)

    Fact check: Do gun regulations result in higher crime?

    Gun rights advocates argue that gun restrictions create more danger to law-abiding citizens. The raw data shows otherwise.

  • Flake introduces bill to help cabin owners

    The US Forest Service is phasing out a program that allows people to own isolated cabins in the woods. But three couples in Oracle say their cabins were reclassified without their knowledge or input. Arizona Senator Jeff Flake says he has a solution.

  • (Source: 3TV/CBS 5)

    Alert: Alarming rise in fraudulent online pet ads

    3 on your side

    We've talked about pet scams before and what you need to look out for. Now the Better Business Bureau is issuing a warning, in fact, the BBB says the majority of ads claiming to have a pet for sale are scams.

  • (Source: 3TV/CBS 5)

    Phoenix-area residents band together after being duped out of thousands for barn doors

    3 on your side

    3 On Your Side dealt with a guy more than a decade ago when he would take money for pool tables and then never deliver the product.

  • When you add up all the money 3 On Your Side was able to save or get refunded for the month of October, it totals $11,119. (Source: 3TV)

    3 On Your Side recoups $11,000 during October

    3 on your side

    3 On Your Side was able to help a lot of viewers in the month of October.

  • (Source: 3TV/CBS 5)

    Beware of apps that pay

    3 on your side

    "I've earned almost $4,000 in the last few years,” Nicole Luboff boasted. That’s not bad, considering she earned it all just by clicking on surveys or shopping on one of her favorite Apps.

  • Earlier this month, former City of Kingman Finance Director Diane Richards was sentenced to nine years in prison for stealing more than $1 million over eight years. (Source: Attorney General)

    5 Investigates: How to stop public officials from stealing money

    We hear about it all the time and it's enough to make you mad. We're talking about government insiders stealing your tax money. But what can be done to stop it?

  • (Source: 3TV/CBS 5)

    More men are grocery shopping

    3 on your side

    "In regards to my wife and I, who's the better grocery shopper? I am, without question." Trey Burley jokes, but says it makes sense that he does the grocery shopping for his busy family of four.

  • Caitlin Haffner says the mess in her house is the result of an ongoing and unresolved issue with the floor removal company she hired. (Source: 3TV/CBS 5)

    Tempe homeowner says she's 'floored' over contractor

    3 on your side

    Caitlin Haffner says she has big plans for her Tempe home and those plans started when she hired a company to remove some of her flooring.

  • Edens says he's been fighting awhile to get his $1,000 back but says it only happened after 3 On Your Side got involved. (Source: 3TV)

    Update: Gilbert dad receives refund from airline

    3 on your side

    There's an update on a Gilbert dad who was looking for a $1,000 refund from an airline.  

  • 3 On Your Side compared different candy bags to see which had the best bang for the buck. (Source: 3TV)

    Comparing Halloween candy prices

    3 on your side

    How much will you spend on Halloween this year? For the answer, we sent our 3 On Your Side crew out to do a little comparison shopping and have a little fun.

  • Are you a "yo-yo" debtor?

    3 on your side

    Are you a "Yo-Yo" Debtor ?

  • (Source: 3TV/CBS 5)

    Phoenix family says venue kept their quinceanera security deposit

    3 on your side

    Phoenix family says they paid $1,000 to a venue for an upcoming Quincenera, but the place abruptly closed down and kept their money.

  • (Source: 3TV/CBS 5)

    Update: MoneyGram theft victim gets refund

    3 on your side

    In a previous 3 On Your Side report, we told you how a viewer is indeed a "theft victim" but she says no one really cared to listen or investigate, until she got a hold of 3 on your side.

  • (Source: 3TV/CBS 5)

    Update: Cruise passenger reaches resolution

    3 on your side

    An update on a Surprise woman who's wanting a full refund from a major cruise company.

  • Freezing your credit is the best option after Equifax data breach

    3 on your side

    Freezing your credit is the best option after Equifax data breach

  • Tips to remember about open enrollment

    3 on your side

    There are many things to consider when picking out health insurance.

  • Ashley Kasprowicz says, emotionally, she's drained and she's about to be financially depleted after losing a battle with the City of Phoenix Water Department. (Source: 3TV)

    Update: Phoenix woman upset over $1,700 water bill

    3 on your side

    A Phoenix woman who was fighting a $1,700 water bill finally gets a decision on whether she’ll have to pay it.

  • (Source: 3TV/CBS 5)

    Phoenix-area man can't get gym to stop 'debiting' his bank account

    3 on your side

    Man wants former gym to stop taking money out of his bank account.

  • (Source: 3TV/CBS 5)

    Consumer Alert: Beware of barcode fraud

    3 on your side

    Phoenix is pretty hot when it comes to professional sporting events. Not only do we have four major sports teams, but there are also big ticket artists and other events that are always going on.

  • In a previous 3 On Your Side report, we introduced you to Kira Girard, a reality TV star from the TV show "Dance Moms." Since that report aired, more drama continues. (Source: 3TV)

    Update: Unlicensed contractor changes business name

    3 on your side

    In a previous 3 On Your Side report, we introduced you to Kira Girard, a reality TV star from the TV show "Dance Moms." Since that report aired, more drama continues.

  • (Source: 3TV/CBS 5)

    Disappointed cruise passenger wants full refund

    3 on your side

    For $7,000, would you want to visit Caribbean Islands decimated by recent Hurricanes?

  • (Source: 3TV/CBS 5)

    Goodyear homeowner says horse fence company abandoned job

    3 on your side

    3 On Your Side convinces company to finish the job. The remaining balance owed was waived. 

  • (Source: 3TV/CBS 5)

    Is dining out ruining your hearing?

    3 on your side

    Millions of people have some sort of hearing loss and more than half report it isn’t from work.

  • (Source: 3TV/CBS 5)

    Sex offender treatment taking place at Phoenix resort hotel

    A Valley behavioral counseling organization announced it will stop holding treatment sessions for sex offenders at a resort hotel, following a CBS 5 Investigation.

  • A woman who may have been the next target of a southern Arizona serial killer 50 years ago says she wants the killer sent back to prison. (Source: 3TV/CBS 5)

    Possible 'next victim' speaks out about the release of serial killer

    A woman who may have been the next target of a southern Arizona serial killer 50 years ago says she wants the killer sent back to prison. It is the latest development in a story CBS 5 Investigates first reported in April.

  • 3 On Your Side recoups nearly $5K during September

    3 on your side

    The 3 On Your Side Team fights to get your money back.

  • (Source: 3TV/CBS 5)

    Mesa woman becomes victim of MoneyGram fraud

    3 on your side

    A Mesa resident says she feels like she's being taken for a ride when she bought a money order from MoneyGram, a money transfer company.

  • Bryanna Lempitsky had trouble with her phone insurance after she dropped her phone in the driveway. (Source: 3TV)

    Valley woman has bad experience with cell phone insurance

    3 on your side

    A Valley woman says she's had cell phone insurance for years but she's never really needed to use it, until recently. But when she put in a claim, things did not go as expected.

  • Contractor comes to the rescue for 3 On Your Side. (Source: 3TV/CBS 5 News)

    UPDATE: Ripped off homeowner gets help from Valley company

    3 on your side

    A Licensed remodeling company steps in and fixes a homeowner's problem for absolutely free.

  • (Source: Google)

    Flying through the airport stress free

    3 on your side

    Krystyn Hall is a huge fan of travel.  What she’s not crazy about is the getting-to-the-plane part, especially at security. She explains, “It tends to be a high stress time for me.”

  • (Source: 3TV/CBS 5)

    Are you on the right utility plan?

    3 on your side

    The Valley is just coming out of some intense summer heat so your utility bill should start dropping. That's what a Surprise, Arizona woman thought, but it was higher than she's ever had before because she was on the wrong utility plan.

  • (Source: 3TV/CBS 5)

    Beware of Facebook 'hoax'

    3 on your side

    When you're on Facebook, you come across all kinds of things and wedged in between all that material can be also be some very clever hoaxes and scams you need to be aware of.

  • An Anthem couple received their $750 back from a contractor after 3 On Your Side got involved. (Source: 3TV)

    Anthem couple gets $750 returned from contractor

    3 on your side

    Small pool company that took $750 for pool railings and vanished, returns the money after 3 On Your Side report.

  • Marie Gamalski said a car wash caused all kinds of damage to her car. (Source: 3TV/CBS 5)

    Woman says Tempe car wash smashed windshield, damaged her car

    3 on your side

    A Valley woman thought a simple car wash would help knock off some dust. But instead, that car wash caused all kinds of damage to her car and she's the one being blamed.

  • "Wishman" is filming on location in Prescott for the next month. (Source: 3TV/CBS 5)

    Arizona creates new incentives for lagging film production

    Movie lights and cameras are capturing the main street charm of Prescott, Arizona for the first time in years. And a new state film office is aiming to increase film production in Arizona, but it could be a hard sell because of the tax credits and incentives other states are offering production companies.

  • (Source: 3TV/CBS 5)

    Extreme measures to protect Maricopa County voting systems from hackers

    On the day of the general election in 2016, Maricopa County voters experienced problems at the polls. Some of those problems, according to elections officials, were the result of the "epoll books" used in the place of paper voter rolls.

  • A remodeling job was a $12,500 project and the homeowner has already paid $9,000, but the unlicensed contractor she hired took all that money and abandoned the job. (Source: 3TV/CBS 5)

    Unlicensed contractor abandons job, keeps $9K

    3 on your side

    A remodeling job was a $12,500 project and the homeowner has already paid $9,000, but the unlicensed contractor she hired took all that money and abandoned the job.

  • Lance Lawry explains where he feel while cleaning the pool. (Source: 3TV)

    Anthem couple says pool repair company vanished with their money

    3 on your side

    A couple says they paid $750 as a down payment to have hand railings installed so they could keep their balance when getting out of their swimming pool and hot tub. But, they said the owner of a pool company kept their money and failed to deliver those railings.

  • Ashley Kasprowicz said she receive a $1,700 water bill and doesn't know how it happened. (Source: 3TV)

    Phoenix woman shocked by $1,700 water bill

    3 on your side

    When you move into a new home, there's always added expenses like security deposits and moving bills. But imagine getting a $1,700 water bill.

  • There are new “on demand” and “a la carte” insurance services people are taking advantage of. (Source: 3TV)

    Consumers get 'insurance in a snap'

    3 on your side

    Insurance is going high-tech as some people are able to get an insurance quote by just taking a picture with smartphones.

  • (Source: Stitch Fix Facebook)

    Consumer trend: Outfits 'in a box' are all the rage

    3 on your side

    Shopping for clothes is out. The new trend is ordering a complete outfit and getting it delivered.

  • Seeing cars submerged under water or floating down streets was a pretty common sight within the aftermath of hurricane Harvey. (Source: 3TV/CBS 5)

    Hurricane Harvey cars may 'flood' Arizona

    3 on your side

    Seeing cars submerged under water or floating down streets was a pretty common sight within the aftermath of hurricane Harvey.

  • A Gilbert man ordered airlines tickets through a website and it turned out to be a nightmare. (Source: 3TV)

    Airline denies international flight for teenage sisters

    3 on your side

    A Gilbert man said booking round trip tickets for his teenage daughters was relatively easy. But during the process, he says someone dropped the ball and it wasn't him.

  • Josh Pridemore hired an unlicensed contractor to upgrade his kitchen. (Source: 3TV)

    Unlicensed contractor takes $2,200 and abandons job

    3oys

    A Valley man was ready to give his kitchen a new look and thought he hired someone qualified for the job. But he found out that wasn't the case.

  • "Dreamers" are worried what the future brings after Trump's decision to wind down DACA. (Source: 3TV/CBS 5)

    DACA changes worry Dreamers, immigrant activists

    Dreamers and the people who advocate on their behalf say they are concerned that any new law that comes out of Congress will be loaded with hard-line measures.

  • Brandon Fisher says he and his family have a yearly tradition of going to Lake Powell. Before heading out on this trip, Fisher went online to see where he could find some cool water toys to rent and he finally found a place. (Source: 3TV/CBS 5)

    Valley man says his account was wiped for $2,600 for watercraft rental

    3 on your side

    A valley man looking to have a little fun at the lake decided to rent a couple water toys. The viewer who rented these so-called water toys says at least one was in disrepair when he got it. Now, he's the one who's being forced to fix it and it's not cheap.

  • (Source: 3TV/CBS 5)

    California utilities paying APS to accept solar electricity

    As California utilities increase their solar power generating capacity, they are increasingly discovering they have too much electricity in their grids. The result is a boon for utilities like Arizona Public Service, which is taking the excess power and getting paid to do it.

  • (Source: 3TV/CBS 5)

    3 On Your Side recoups $9,300 during August

    3 on your side

    When you add up all the money, 3 On Your Side was able to recoup for our viewers during the month of August, it comes to $9,319. And for the entire year so far, the total amounts to just over $87,061.

  • (Source: 3TV/CBS 5)

    Poison Center sees spike in young children exposed to pot

    Banner Poison and Drug Information Center is on track to field triple the number of calls regarding young children exposed to marijuana, compared to last year.

  • Mohammad Matin thought he found a temporary job online but he ended up getting scammed. (Source: 3TV)

    Job seeker duped in online scam

    3 on your side

    A Phoenix man was looking for a job and thought a temporary position would help. But it did more harm than good.

  • Phoenix man says gym 'worked out' his wallet

    3 on your side

    A Phoenix man says he owes money to a gym that he shouldn't have to pay. The gym disagrees.

  • (Source: 3TV/CBS 5)

    Department of Defense gives military gear to fake police

    A federal program meant to give military surplus equipment to local, state and federal police agencies is under fire after getting caught in a federal sting operation.

  • Hurricane Harvey victims need your help but you should be aware of those who want to take advantage of your generosity. (Source: 3TV/CBS 5)

    Alert: Beware of Hurricane Harvey Scams

    3 on your side

    Donating to Hurricane Henry victims is encouraged. However, don't get scammed by in the process.

  • Arpaio legal bill may top $700K

    Despite his presidential pardon from criminal contempt of court, former Sheriff Joe Arpaio is still on the hook for hundreds of thousands of dollars in lawyer bills, according to the man who is heading up the effort to collect donations.

  • More than three dozen residents who live near the Hickman’s Family Farms chicken facility in Tonopah allege that the operation amounts to a legal nuisance, which impacts their quality of life. (Source: 3TV/CBS 5)

    Neighbors file lawsuit against Hickman’s Family Farms for nuisance in Tonopah

    More than three dozen residents who live near the Hickman’s Family Farms chicken facility in Tonopah allege that the operation amounts to a legal nuisance, which impacts their quality of life.

  • In a previous 3 On Your Side report, we introduced you to a valley woman who was duped out of $37,000 in the romance scam. (Source: 3TV/CBS 5)

    Alert: Valley woman duped out of $37K in 'romance scam' (Part 2)

    3 on your side

    In a previous 3 On Your Side report, we introduced you to a valley woman who was duped out of $37,000 in the romance scam. With that said, you might ask yourself "how could someone fall for this?" Turns out, there's a scientific explanation.

  • (Source: 3TV/CBS 5)

    Alert: Valley woman duped out of $37K in 'romance scam'

    3 on your side

    Looking for love online is pretty common these days and the number of internet dating services seems endless. One valley woman decided to try one out.

  • (Source: 3TV/CBS 5)

    Trump border wall plan faces tough barriers

    During is speech in Phoenix on Tuesday night, President Donald Trump threatened to shut down the government in order to get a wall built between the U.S. and Mexico. But that plan may run into a wall of opposition in Congress.

  • Christina Watts couldn't believe her new washing machine broke due to a pillow case. (Source: 3TV)

    Update: Valley woman gets $4,500 refund for broken washing machine

    3 on your side

    With help from 3 On Your Side a  Valley woman gets her money back after a washing machine mishap that cost her plenty.

  • (Source: 3TV/CBS 5)

    Consumers using power tools to relax

    3 on your side

    Do you have a muscle cramp that’s putting a cramp in your day? Wouldn’t a massage feel great right about now? Some people are skipping traditional masseuses or massage equipment, saying all you need to ease your pain is right in your garage. 

  • Brick-and-mortar businesses want a level playing field when competing against online businesses. (Source: CBS 5)

    Local retailers want level playing field

    Local retailers say their online competitors have a competitive advantage because there is no city or state sales tax for many online purchases. "Online retailers need to be paying the same sales tax that brick and mortar does because schools matter," said Cindy Dach.

  • (Source: 3TV/CBS 5)

    Can your HOA issue you a speeding ticket?

    3 on your side

    Sun Lakes is in the East Valley and is known for having active adult communities for retirees like Bernie Van Emden. "You name it, they got it here,” Van Emden said of all of the amenities in his development.

  • Did you get a 'free cruise' robocall? You may be eligible for $900!

    3 on your side

    Information about a robocall settlement has been trending on social media and a lot of consumers are wondering it's legitimate. It is true! Open the story to find out what you have to do to get your money.

  • (Source: 3TV/CBS 5)

    Alert: 'Typo Squatting' can take you to wrong website

    3 on your side

    Larry Lumsden uses his computer a lot and in some cases, he has to print something. "The only time I print is when I make a reservation or a tee time or bank statements once a month," Lumsden told 3 On Your Side.

  • And if you don't buy solar eclipse glasses that are approved, you could have a big problem. (Source: 3TV/CBS 5)

    Viewing the solar eclipse: The blind truth

    3 on your side

    If you don't buy solar eclipse glasses that are approved, you could have a big problem.

  • Daniel Ramirez and his wife said they were charged for personal training sessions they didn't sign up for. (Source: 3TV)

    Glendale couple says gym charged them for personal training they never signed up for

    3 on your side

    A Valley man joined a gym to get in shape. Instead, he says it's his wallet that got a workout.

  • (Source: 3TV/CBS 5)

    Making money using your phone

    3 on your side

    How would you like to make extra money each month just for using your smart phone and electronic devices? Companies want to pay you for allowing them to watch your browsing habits.

  • Tamara Bricketto gave an unlicensed contractor $1,600 to do some upgrades to her backyard but he never started the work. (Source: 3TV)

    Frustrated homeowner turns to 3 On Your Side for $1,600 refund

    3 on your side

    A homeowner in Apache Junction was looking for someone to redesign her backyard but in the process, she said she lost $1,600 to the man she hired. So she called 3 On Your Side.

  • So far, the impact of Prop. 123 has been mixed. (Source: CBS 5)

    Half of Valley school districts worse off than last year

    Half of the school districts that responded to a CBS 5 Investigates questionnaire reported being in worse financial shape than they were last year.

  • (Source: 3TV/CBS 5)

    School districts struggling to maintain and repair facilities

    More than one-third of Valley school districts report that their facilities are in worse shape today than they were one year ago, according to a study conducted by CBS 5 Investigates.

  • Some Arizona school districts are seeing a slight decrease in teacher shortages but they said state leaders aren't helping. (Source: CBS 5)

    Survey shows teacher shortage easing, slightly

    Half of the Arizona school districts that responded to a CBS 5 Investigates survey reported that they are in better shape today than last year, when it comes to open teaching positions.

  • When you head into a stressful job interview, you know what they say: never let ‘em see you sweat. But what if your prospective employer made you sweat --on purpose -- as part of the interview itself? (Source: 3TV/CBS 5)

    'Sweating' the job interview

    3 on your side

    When you head into a stressful job interview, you know what they say: never let ‘em see you sweat. But what if your prospective employer made you sweat --on purpose -- as part of the interview itself? 

  • Bryar Hays wants to get paid but his employer is MIA with payments. (Source: 3TV)

    Mechanic 'revved up' over not having been paid

    3 on your side

    A Valley mechanic said he is owed $10,000 and can't seem to collect so he called 3 On Your Side.

  • Back-to-School supplies causing 'sticker shock'

    3 on your side

    Back-to-School supplies are causing 'sticker shock.'

  • Understanding credit card benefits can save you money

    3 on your side

    Understanding credit card benefits can save you money.

  • Your pet may need a lawyer! A lawyer? To represent you and your pet? Yes! We found more attorneys are now specializing in working for four-legged clients. (Source: 3TV/CBS 5)

    Does your pet need an attorney?

    3 on your side

    Did your cat cause a catastrophe? Was your canine involved in a caper? They may need a lawyer! A lawyer? To represent you and your pet? Yes! We found more attorneys are now specializing in working for four-legged clients.    

  • (Source: 3TV/CBS 5)

    Alert: Scammers are posing as law enforcement

    3 on your side

    Kathleen Brown is a personal chef and says while she was cooking recently, she got a disturbing phone call.

  • Elizabeth Edwards was stunned when she received a bill for $135 from HonorHealth. (Source: 3TV)

    Alert: Surprise 'facility fees' at doctors' offices shock consumers

    If you've never had a billing problem with your doctor, that could change because doctors' offices and their practices are being bought out.

  • Prosecutors not going after man who took 12-year old boy on fatal hike

    The Maricopa County Attorney's Office will not pursue criminal charges against a man who took a 12-year old Valley boy on a deadly hike last year, during 110-degree heat. That is according to the boy's father and stepmother, who say they met with prosecutors this morning.

  • These two stories represent some of the money that was recouped or saved thanks to 3 On Your Side. (Source: 3TV/CBS 5)

    3 On Your Side recoups nearly $9,000 during July

    3 on your side

    It's the end of the month and that means it's time to see how much money 3 On Your Side has saved for viewers.

  • Today, there’s a major skills gap in many industries. So, companies are scrambling to attract, train and compensate a whole new category of employee. That means a new kind of collar and new opportunities. (Source: 3TV/CBS 5)

    Employers hiring for 'new collar' jobs

    3 on your side

    For generations, people have basically been divvied up into two categories when it comes to their jobs: blue collar or white collar. Today, there’s a major skills gap in many industries.

  • Kira Girard contacted 3 On Your Side complaining that Tom Greenwald left her home unsafe and in disrepair. (Source: 3TV/CBS 5)

    Valley reality TV star says she was duped for $175,000

    3 on your side

    Valley reality TV star says she handed over $175,000 to remodel her home but in the end, she said the job was botched and her home was left unsafe.

  • (Source: 3TV/CBS 5)

    Hacker and data security conferences focus on emerging online threats

    Once every year, data security professionals and hackers alike turn Las Vegas into a whirlwind of ideas, tips, best practices and some mischief. Two unique conferences are taking place in "Sin City" this week.

  • (Photo source: Yelp)

    Arizona Attorney General gets $75K in refunds for concert goers

    3 on your side

    The Arizona Jazz Festival has long been a popular annual event that draws thousands of people for a weekend of entertainment.  

  • Overdraft fees are a bank's bread and butter. In fact, banks took in nearly $33 billion in overdraft fees last year and one Valley senior citizen contributed to those fees to the tune of $3,600. (Source: 3TV/CBS 5)

    Senior citizen nabbed for $3.6K in bank overdraft fees

    3 on your side

    Overdraft fees are a bank's bread and butter. In fact, banks took in nearly $33 billion in overdraft fees last year and one Valley senior citizen contributed to those fees to the tune of $3,600.

  • Irma Orozco said she got a phone call from someone claiming to be her grandson. (Source: 3TV/CBS 5)

    Grandma scammed out of $13K in 'Grandparent Scam'

    3 on your side

    A Phoenix woman got a call from her grandson in trouble, or so she thought. Instead, it was an elaborate scam.

  • Don't be duped by a duplicate auto title. (July 24, 2017) [Source: 3TV/CBS 5]

    Used car purchase leads to title fiasco

    3 on your side

    A Tolleson man wanted to buy a larger, used car for his growing family but, he wound up in the middle of a major mess. 

  • Shoppers are used to money back guarantees for everything from razors to toilet paper. But consumer products aren’t the only things now offering purchase protection. (Source: 3TV/CBS 5)

    Prescription drug manufacturers returning money

    3 on your side

    Shoppers are used to money back guarantees for everything from razors to toilet paper. But consumer products aren’t the only things now offering purchase protection.

  • Abarca hired a guy by the name of Alejandro Marquez who claims to run a company called Alex's Home Remodeling. (Source: 3TV/CBS 5)

    Phoenix woman loses $3.5K to unlicensed contractor

    3 on your side

    Itzel Abarca has a talent when it comes to remodeling homes. She's done it before and calls renovating houses "fun.” "It is. I truly like it, I love it," she said.

  • (Source: 3TV/CBS 5)

    That cup of coffee could cost you $35

    A technique used by some banks to maximize overdraft fees could be costing customers hundreds of dollars every month.

  • Family waits for prosecutors one year after child's death

    The father and stepmother of a 12-year old boy, who died while hiking during a blazing hot summer day one year ago, say they are still waiting for some kind of accountability.

  • (Source: 3TV/CBS 5)

    'Most Wanted' man dupes senior citizen

    3 on your side

    When 3 On Your Side started looking into a so-called handy man, it didn't take long to find out he has quite the past. In fact, it's landed him at the top of the contracting board's "most wanted" list.

  • Ruth Earl-Adams was having trouble with her internet. (Source: 3TV)

    Chandler woman has unusual problem with internet service

    3 on your side

    Being able to work from home is always a nice perk and you usually need the internet to do that. But a Chandler woman says with her internet down, she can’t work and can’t get a paycheck.

  • Monsoon storms can leave costly damage. (17 July 2017) [Source: 3TV/CBS5]

    Don't get ripped-off following a Monsoon storm

    3 on your side

    Arizona's monsoons have a history of leaving behind some severe damage. From downed trees, to leaky roofs, repairs can be costly. 

  • More than 70 percent of American workers now work in open office spaces. If you can see everyone around you when you sit down to get the job done, you know it can increase collaboration, but there can also be challenges. (Source: 3TV/CBS 5)

    There may be a reason your office space annoys you

    3 on your side

    More than 70 percent of American workers now work in open office spaces. If you can see everyone around you when you sit down to get the job done, you know it can increase collaboration, but there can also be challenges.

  • Maricopa County had the largest population growth in the United States last year, and with the growth comes a lot of complaints about moving companies. (Source: 3TV/CBS 5)

    3 On Your Side cameras catch moving company 'in the act'

    3 on your side

    According to the U.S. Census Bureau, Maricopa County had the largest population growth in the United States last year and with the growth comes a lot of complaints about moving companies.

  • Transportation is most dangerous job in AZ

    Policing may be near the top, but when it comes to deaths on the job, the transportation industry tops the list in Arizona.

  • Back in March, Gray paid Phoenix Singles around $3,800 to help her find a man to meet her criteria. (Source: 3TV)

    Update: resolution reached with online dating service

    3 on your side

    A woman from Sun City had an ongoing battle with an online dating service but thanks to 3 On Your Side, a resolution was reached.

  • There is always a catch for those "free" apps for your phone. (Source: 3TV/CBS 5)

    Beware: 'Free' apps may cost you

    Free apps are everywhere but "free" always comes with a price.

  • Charlie Moses said his credit score dropped after receiving a fraudulent bill. (Source: 3TV/CBS 5)

    Valley man's credit score drops 100 points over fraudulent cell phone bill

    3 on your side

    An East Valley man said he was on the hook for a cell phone bill that didn't belong to him so he contacted 3 On Your Side for help.

  • Karen Gregory says her Mesa home has nice curb appeal. But, she also says it's time for some updating.

    Mesa homeowner says she was ripped off by house painter

    3 on your side

    Karen Gregory says her Mesa home has nice curb appeal. But, she also says it's time for some updating. ”I was excited about getting the house painted,” Gregory told 3 On Your Side.

  • There's a free website that you can go to to see if you are owed money. (Source: 3TV/CBS 5)

    You may have missing money you don't know about

    3 on your side

    Finding lost money is always a good feeling. But sometimes that money is a sizable amount and you never know it’s even there unless you look in right spots.

  • Some people received an evacuation notice even though there wasn't an order during the height of the Goodwin Fire. (Source: CBS 5)

    Some Prescott Country Club residents evacuated needlessly

    Yavapai County sheriff's officials say it was user error that resulted in some Prescott Country Club residents receiving notices to evacuate, as the Goodwin Fire burned out of control last week.

  • Schumacher says youth sports is becoming a game of dollars and cents, and hit a home run in business terms in 2016. (Source: 3TV/CBS 5)

    Youth sports are a big business

    3 on your side

    Caroline Murphy is truly a soccer mom, sometimes packing the kids up for travel far from their home field.

  • More industries are looking to hire women. (Source: 3TV/CBS 5)

    Traditional 'men's jobs' targeting women

    3 on your side

    More and more industries that are dominated by men are looking to hire more women.

  • (Source: 3TV/CBS 5)

    3 On Your Side recoups $10K in June for viewers

    3 on your side

    3 On Your Side's goal is to get your hard-earned money back for you. However, when we can't, we still get justice in other ways. 

  • If you are on the "Do Not Call Registry" and you're still getting those annoying robocalls, you’re not alone. (Source: 3TV/CBS 5)

    Frustrations continue with robocalls

    3 on your side

    If you are on the "Do Not Call Registry" and you're still getting those annoying robocalls, you’re not alone, in May alone, Americans received nearly 3 billion of those calls.

  • Jeff Lev was trying to pay his CenturyLink bill in the amount of $47.81 and accidentally sent in the wrong amount. (Source: 3TV/CBS 5)

    Valley man forgets decimal point; pays $4,781 instead of $47.81

    3 on your side

    An Avondale man has a billing blunder when he accidentally forgot the decimal point but when he said CenturyLink wouldn't give him his money back, he called 3 On Your Side. 

  • A woman claiming to be William Huff's sister emailed and said her brother is not a monster. (Source: CBS 5)

    Family of child killer says he is 'not a monster'

    William Huff served nearly 50 years in prison for murdering two young girls. He is out of prison, to the protests of his victims' families, but his own family describes him as a "humble, kind, peaceful man without any hatred or thoughts of hurting anyone."

  • AAA of Arizona is advising consumers to start thinking about using synthetic oil. (Source: 3TV/CBS 5)

    Oil changes: Should you consider using synthetic oil?

    3 on your side

    The high temperatures in the Valley can be dangerous for you but they can also take a toll on your car. With that in mind, AAA of Arizona is advising consumers to start thinking about using synthetic oil.  

  • (Source: CBS 5)

    SLIDESHOW: CBS 5 Investigates The Phantom Killer

    "The most haunting part of this story, for me, was looking into this guy's eyes," investigative report Morgan Loew said about meeting William Huff, The Phantom, face to face.

  • If you're in the market for a new ride, there are things to consider before signing on the dotted line. (Source: 3TV/CBS 5)

    Car buying tips to help save you money

    3 on your side

    The 4th of July is just around the corner, and with that you'll likely hear about special incentives to get you behind the wheel of a new car.

  • After paying an unknown handyman $400, he never returned to start the job and that infuriated Linda and Mike Coleman. (Source: 3TV/CBS 5)

    Desert Hills homeowners targeted by 'handyman'

    3 on your side

    Linda Coleman says when she was trimming her trees recently, the strangest thing happened. A guy showed up out of the blue claiming to be a handyman and he was needing some work.

  • Save money by cleaning your mattress

    3 on your side

    In order to protect your investment, you should give your mattress a good cleaning

  • Buying items online is made easier with apps but it's also easier for hackers to get to your private information. (Source: 3TV/CBS 5)

    Keep your private information safe when paying bills by phone

    3 on your side

    It may be getting easier to use your phone to make purchases these days but it's also getting easier for hackers to get to your private information.

  • (Source: USDA)

    How to save money on groceries

    3 on your side

    Buying groceries is probably one of the most expensive things in your family budget. But there are some things you can do to keep you from getting sticker shock at the cash register.

  • Your passport may not be valid

    3 on your side

    It’s travel time! That means once-in-a-lifetime vacations or glamorous getaways. Before you go, what’s on your checklist? Flight and hotel? Booked. Bags? Packed. Read all the passport rules for where you’re going? No?!

  • After handing over money to Bryan Hayden, Matt Sargent said the unlicensed contractor stopped showing up to his home and kept all the money. (Source: 3TV/CBS 5)

    Update: Unlicensed contractor charged with felonies

    3 on your side

    His name is Bryan Hayden and 3 On Your Side was there when he was finally caught and cuffed. People like Matt Sargent say, it's a relief.

  • According to the EPA, cyanide traps are sprung 30,000 times per year. The traps kill thousands of coyotes and other non-targeted wildlife, dozens of dogs and even injured a 14-year-old boy in Idaho in March. (Source: 3TV/CBS 5)

    Cyanide traps pose danger to wildlife, pets and people

    The USDA offered new guidelines for using cyanide traps in the wild, in response to growing criticism from environmentalists and the public.

  • Dana Frasso says her new pre-owned car was damaged at a Phoenix car wash. (Source: 3TV/CBS 5)

    Glendale woman says car wash damaged her car

    3 on your side

    A Glendale woman says she simply took her car to get it washed and wound up getting $1,500 in damage. 

  • Dorothy Gray says she signed up for an online dating service but wasn't happy with the results. (Source: 3TV/CBS 5)

    Sun City woman disappointed with online dating service

    3 on your side

    A Sun City woman says she signed up for an online dating service but wasn't happy with the results so she called 3 On Your Side.

  • Some big-name companies are using computer-driven, “artificial intelligence” algorithms to crunch a whole lot of data and figure out how much to charge you at checkout. (Source: 3TV/CBS 5)

    Companies develop 'hi-tech' deals for consumers

    3 on your side

    Some big-name companies are using computer-driven, “artificial intelligence” algorithms to crunch a whole lot of data and figure out how much to charge you at checkout.

  • Some car owners say they aren't in love with the high-tech features in their cars. (Source: 3TV/CBS 5)

    Consumers frustrated with 'hi-tech' cars

    3 on your side

    Shari Von Holton has a love-hate relationship with her car. She says the vehicle is great. It’s the technology she has an issue with, like all the buttons, explaining, “I don’t even know what half of them do.”

  • 3 On Your Side helped Tyesha Brown get $1,350 back -- money she was scammed out of while searching for a place to rent. (Source: 3TV/CBS 5)

    Update: Rental scam victim gets money back

    Rental scam victim is thrilled 3 On Your Side helps get her money returned.

  • The price for large air tankers can run as high as $13,299 per hour. (Source: 3TV/CBS 5)

    Air tankers often ineffective in fighting wildfires

    A growing number of studies and critics are casting doubt on the effectiveness of air tankers in fighting wildfires. The criticism is not that the aircraft are ineffective when used in the right circumstances. The problem is they are called upon too often and in too many situations.

  • Tanya Christman, a Goodyear resident, said she received a $2,195 check that was part of a scam. (Source: 3TV/CBS 5)

    Alert: Beware of fake checks in your mailbox

    3 on your side

    Alert: Beware of fake checks in your mailbox

  • Monica Dunham had her glass stove crack but says Sears wouldn't honor her extended warranty. (Source: 3TV/CBS 5)

    Customer 'heated' over cracked stove

    3 on your side

    A Glendale woman was in a losing battle with Sears over a broken stove so she contacted 3 On Your Side.

  • Just prior to entering the wash tunnel, Shi McCray says an attendant handed her a square-shaped air freshener made by a company called Wonder Wafers. (Source: 3TV/CBS 5)

    Consumer alert: Watch where you place a popular car air freshener

    3 on your side

    Consumer alert: Watch where you place a popular car air freshener.

  • (Source: Shane Morris via 123RF)

    3 on Your Side puts money back in consumers' pockets in 2017

    3 On Your Side is not just great at solving consumers' problems, the team also is excellent at getting people their money back. We keep a running total that we update monthly. 

  • 3 On Your Side helped recoup more than $12,000 for our viewers during the month of May. (Source: 3TV/CBS 5)

    May results for 3 On Your Side

    3 on your side

    3 On Your Side helped recoup more than $12,000 for our viewers during the month of May.

  • (Source: 3TV/CBS 5)

    Homeowner says warranty company won't repair A/C

    3 on your side

    With the help of a crane, Jody Clute is having a new air conditioner installed on her roof. It's a big investment she's been worrying about ever since her old air conditioner recently broke down.  

  • More than half of Arizona college graduates are currently saddled with loans. (Source: 3TV/CBS 5)

    Digging yourself out of the student loan crisis

    3 on your side

    Do you have student loans you’re trying to pay off? You’re not alone. Lenders say, collectively, they are owed $1.3 trillion from borrowers. 

  • One in three travelers now prefers private accommodations. (Source: 3TV/CBS 5)

    Consumer travel trend

    3 on your side

    Some home-rental sites target are geared toward specific types of travelers.

  • Companies are making it easier to return items. (Source: 3TV/CBS 5)

    Online returns made easier

    3 on your side

    Companies are making it easier to return items. 

  • Student-athletes were promised dorms with mattresses but ended up sleeping on the floor. (Source: 3TV/CBS 5)

    Players, parents say Phoenix HS basketball powerhouse let them down

    It was the first week of school last September and the players and coaches at Phoenix's Hillcrest Prep should have been focusing on a potential championship season. But instead of practicing, focusing and studying, the Hillcrest program was dealing with a catastrophe.

  • Joan Davidson, 74, ordered a "free product" she heard about over the radio, now she is being charged $200 every month. (Source: 3TV/CBS 5)

    Valley senior citizen stuck in 'free trial offer'

    3 on your side

    Valley woman has already been billed a total of $800 for products she says she doesn't want.

  • Erasmo Ysasi was supposed to get his tax refund in mid-March. (Source: 3TV/CBS 5)

    Valley man finally gets tax refund

    3 on your side

    A viewer in tonight's 3 On Your Side says he should have received his Arizona tax refund back in mid-March, that was two months ago. And he says when he calls the department of revenue, he gets nowhere.

  • Tyesha Brown thought she scored a deal on a new place to rent. (Source: 3TV/CBS 5)

    Consumer Alert: Rent scam dupes Mesa woman

    3 on your side

    Rental scams are alive and well right now. A Mesa woman found out the hard way.

  • Some websites help consumers find products that were actually made in the USA, as claimed. (Source: 3TV/CBS 5)

    'Made in the USA.' Is it really?

    3 on your side

    When you make a purchase, do you look to see if an item was “Made in the USA?” Buying American-made merchandise seems patriotic and helps the economy, but what do those claims really mean? 

  • A group of veterans are upset at the way they were treated at a veteran housing facility in Phoenix. (Source: 3TV/CBS 5)

    Veterans accuse nonprofit of putting money ahead of their housing

    A group of military veterans accuses a Valley organization that provides housing for at-risk vets of pushing them out the door.  

  • Auto insurance premiums have gone up and there's a reason

    3 on your side

    Auto insurance rates have gone up because 2015 was a bad year.

  • Agostinho Lopes still has the $15,000 from Barbara Carrick. (Source: 3TV/CBS  5)

    Update: Viewer loses battle to cancer and unlicensed contractor

    3 on your side

    The last time 3 On Your Side reported on this viewer, we were optimistic something good would happen to her. But that is nowhere near what happened. 

  • Sheri Leger fell for the Federal Grant Scam. (Source: 3TV/CBS 5)

    Don't fall for the 'Federal Grant Scam'

    3 on your side

    The Federal Grant Scam is very convincing and continues to dupe folks.

  • (Source: DiamondResorts.com and 3TV/CBS 5)

    Deadline approaching for consumers wanting money from Diamond Resorts

    3 on your side

     The Arizona Attorney General’s Office wants to remind consumers about an approaching deadline regarding a $800,000 timeshare settlement. 

  • Witness describes scene inside restaurant during holdup

    It was an ordinary Sunday night in a north Phoenix restaurant until the gunman burst through the front door. "I remember thinking 'this isn't happening, this isn't real,'" said Angelic, whose last name we agreed to withhold so she would tell us the story of what she saw and what she did that night.