• If you're in the market for a new ride, there are things to consider before signing on the dotted line. (Source: 3TV/CBS 5)

    Car buying tips to help save you money

    3 on your side

    The 4th of July is just around the corner, and with that you'll likely hear about special incentives to get you behind the wheel of a new car.

  • After paying an unknown handyman $400, he never returned to start the job and that infuriated Linda and Mike Coleman. (Source: 3TV/CBS 5)

    Desert Hills homeowners targeted by 'handyman'

    3 on your side

    Linda Coleman says when she was trimming her trees recently, the strangest thing happened. A guy showed up out of the blue claiming to be a handyman and he was needing some work.

  • Save money by cleaning your mattress

    3 on your side

    In order to protect your investment, you should give your mattress a good cleaning

  • Buying items online is made easier with apps but it's also easier for hackers to get to your private information. (Source: 3TV/CBS 5)

    Keep your private information safe when paying bills by phone

    3 on your side

    It may be getting easier to use your phone to make purchases these days but it's also getting easier for hackers to get to your private information.

  • (Source: USDA)

    How to save money on groceries

    3 on your side

    Buying groceries is probably one of the most expensive things in your family budget. But there are some things you can do to keep you from getting sticker shock at the cash register.

  • Your passport may not be valid

    3 on your side

    It’s travel time! That means once-in-a-lifetime vacations or glamorous getaways. Before you go, what’s on your checklist? Flight and hotel? Booked. Bags? Packed. Read all the passport rules for where you’re going? No?!

  • After handing over money to Bryan Hayden, Matt Sargent said the unlicensed contractor stopped showing up to his home and kept all the money. (Source: 3TV/CBS 5)

    Update: Unlicensed contractor charged with felonies

    3 on your side

    His name is Bryan Hayden and 3 On Your Side was there when he was finally caught and cuffed. People like Matt Sargent say, it's a relief.

  • According to the EPA, cyanide traps are sprung 30,000 times per year. The traps kill thousands of coyotes and other non-targeted wildlife, dozens of dogs and even injured a 14-year-old boy in Idaho in March. (Source: 3TV/CBS 5)

    Cyanide traps pose danger to wildlife, pets and people

    The USDA offered new guidelines for using cyanide traps in the wild, in response to growing criticism from environmentalists and the public.

  • Dana Frasso says her new pre-owned car was damaged at a Phoenix car wash. (Source: 3TV/CBS 5)

    Glendale woman says car wash damaged her car

    3 on your side

    A Glendale woman says she simply took her car to get it washed and wound up getting $1,500 in damage. 

  • Dorothy Gray says she signed up for an online dating service but wasn't happy with the results. (Source: 3TV/CBS 5)

    Sun City woman disappointed with online dating service

    3 on your side

    A Sun City woman says she signed up for an online dating service but wasn't happy with the results so she called 3 On Your Side.

  • Some big-name companies are using computer-driven, “artificial intelligence” algorithms to crunch a whole lot of data and figure out how much to charge you at checkout. (Source: 3TV/CBS 5)

    Companies develop 'hi-tech' deals for consumers

    3 on your side

    Some big-name companies are using computer-driven, “artificial intelligence” algorithms to crunch a whole lot of data and figure out how much to charge you at checkout.

  • Some car owners say they aren't in love with the high-tech features in their cars. (Source: 3TV/CBS 5)

    Consumers frustrated with 'hi-tech' cars

    3 on your side

    Shari Von Holton has a love-hate relationship with her car. She says the vehicle is great. It’s the technology she has an issue with, like all the buttons, explaining, “I don’t even know what half of them do.”

  • 3 On Your Side helped Tyesha Brown get $1,350 back -- money she was scammed out of while searching for a place to rent. (Source: 3TV/CBS 5)

    Update: Rental scam victim gets money back

    Rental scam victim is thrilled 3 On Your Side helps get her money returned.

  • The price for large air tankers can run as high as $13,299 per hour. (Source: 3TV/CBS 5)

    Air tankers often ineffective in fighting wildfires

    A growing number of studies and critics are casting doubt on the effectiveness of air tankers in fighting wildfires. The criticism is not that the aircraft are ineffective when used in the right circumstances. The problem is they are called upon too often and in too many situations.

  • Tanya Christman, a Goodyear resident, said she received a $2,195 check that was part of a scam. (Source: 3TV/CBS 5)

    Alert: Beware of fake checks in your mailbox

    3 on your side

    Alert: Beware of fake checks in your mailbox

  • Monica Dunham had her glass stove crack but says Sears wouldn't honor her extended warranty. (Source: 3TV/CBS 5)

    Customer 'heated' over cracked stove

    3 on your side

    A Glendale woman was in a losing battle with Sears over a broken stove so she contacted 3 On Your Side.

  • Just prior to entering the wash tunnel, Shi McCray says an attendant handed her a square-shaped air freshener made by a company called Wonder Wafers. (Source: 3TV/CBS 5)

    Consumer alert: Watch where you place a popular car air freshener

    3 on your side

    Consumer alert: Watch where you place a popular car air freshener.

  • (Source: Shane Morris via 123RF)

    3 on Your Side puts money back in consumers' pockets in 2017

    3 On Your Side is not just great at solving consumers' problems, the team also is excellent at getting people their money back. We keep a running total that we update monthly. 

  • 3 On Your Side helped recoup more than $12,000 for our viewers during the month of May. (Source: 3TV/CBS 5)

    May results for 3 On Your Side

    3 on your side

    3 On Your Side helped recoup more than $12,000 for our viewers during the month of May.

  • (Source: 3TV/CBS 5)

    Homeowner says warranty company won't repair A/C

    3 on your side

    With the help of a crane, Jody Clute is having a new air conditioner installed on her roof. It's a big investment she's been worrying about ever since her old air conditioner recently broke down.  

  • More than half of Arizona college graduates are currently saddled with loans. (Source: 3TV/CBS 5)

    Digging yourself out of the student loan crisis

    3 on your side

    Do you have student loans you’re trying to pay off? You’re not alone. Lenders say, collectively, they are owed $1.3 trillion from borrowers. 

  • One in three travelers now prefers private accommodations. (Source: 3TV/CBS 5)

    Consumer travel trend

    3 on your side

    Some home-rental sites target are geared toward specific types of travelers.

  • Companies are making it easier to return items. (Source: 3TV/CBS 5)

    Online returns made easier

    3 on your side

    Companies are making it easier to return items. 

  • Student-athletes were promised dorms with mattresses but ended up sleeping on the floor. (Source: 3TV/CBS 5)

    Players, parents say Phoenix HS basketball powerhouse let them down

    It was the first week of school last September and the players and coaches at Phoenix's Hillcrest Prep should have been focusing on a potential championship season. But instead of practicing, focusing and studying, the Hillcrest program was dealing with a catastrophe.

  • Joan Davidson, 74, ordered a "free product" she heard about over the radio, now she is being charged $200 every month. (Source: 3TV/CBS 5)

    Valley senior citizen stuck in 'free trial offer'

    3 on your side

    Valley woman has already been billed a total of $800 for products she says she doesn't want.

  • Erasmo Ysasi was supposed to get his tax refund in mid-March. (Source: 3TV/CBS 5)

    Valley man finally gets tax refund

    3 on your side

    A viewer in tonight's 3 On Your Side says he should have received his Arizona tax refund back in mid-March, that was two months ago. And he says when he calls the department of revenue, he gets nowhere.

  • Tyesha Brown thought she scored a deal on a new place to rent. (Source: 3TV/CBS 5)

    Consumer Alert: Rent scam dupes Mesa woman

    3 on your side

    Rental scams are alive and well right now. A Mesa woman found out the hard way.

  • Some websites help consumers find products that were actually made in the USA, as claimed. (Source: 3TV/CBS 5)

    'Made in the USA.' Is it really?

    3 on your side

    When you make a purchase, do you look to see if an item was “Made in the USA?” Buying American-made merchandise seems patriotic and helps the economy, but what do those claims really mean? 

  • A group of veterans are upset at the way they were treated at a veteran housing facility in Phoenix. (Source: 3TV/CBS 5)

    Veterans accuse nonprofit of putting money ahead of their housing

    A group of military veterans accuses a Valley organization that provides housing for at-risk vets of pushing them out the door.  

  • Auto insurance premiums have gone up and there's a reason

    3 on your side

    Auto insurance rates have gone up because 2015 was a bad year.

  • Agostinho Lopes still has the $15,000 from Barbara Carrick. (Source: 3TV/CBS  5)

    Update: Viewer loses battle to cancer and unlicensed contractor

    3 on your side

    The last time 3 On Your Side reported on this viewer, we were optimistic something good would happen to her. But that is nowhere near what happened. 

  • Sheri Leger fell for the Federal Grant Scam. (Source: 3TV/CBS 5)

    Don't fall for the 'Federal Grant Scam'

    3 on your side

    The Federal Grant Scam is very convincing and continues to dupe folks.

  • (Source: DiamondResorts.com and 3TV/CBS 5)

    Deadline approaching for consumers wanting money from Diamond Resorts

    3 on your side

     The Arizona Attorney General’s Office wants to remind consumers about an approaching deadline regarding a $800,000 timeshare settlement. 

  • Witness describes scene inside restaurant during holdup

    It was an ordinary Sunday night in a north Phoenix restaurant until the gunman burst through the front door. "I remember thinking 'this isn't happening, this isn't real,'" said Angelic, whose last name we agreed to withhold so she would tell us the story of what she saw and what she did that night.

  • How hard would it be to track down a complete stranger with little more information than name or a photo? It's easier than many people think. (Source: 3TV/CBS 5)

    Online footprints are manageable, but not erasable

    If you ask people in downtown Phoenix, they will likely tell you that there is a ton of information about them available online. What they are not likely to know is how to reduce the amount of information available.

  • Experts say thieves are stealing W-2 information and selling it on the part of the Internet hidden from search engines known as the dark web. (Source: 3TV/CBS 5)

    Stolen tax information on the dark web

    3 on your side

    It may be passed tax time, but that doesn’t mean the stress is over. Experts say thieves are stealing W-2 information and selling it on the part of the internet hidden from search engines known as the dark web.

  • Frances Nevarez and her husband says their patio roof has been unfinished for months. (Source: 3TV/CBS 5)

    Phoenix homeowner waiting 3 months for new roof

    3 on your side

    A Phoenix couple said they hired a company to put on a new ratio roof but after paying for half the job upfront, the roof still isn't completed so they called 3 On Your Side.

  • Donald Degray said he was surprised to receive a $1,127 bill after the birth of his daughter Neda. (Source: 3TV/CBS 5)

    New parents stuck with $1,127 medical bill

    3 on your side

    A Phoenix family says they did everything they could to ensure the birth of their baby daughter would be covered in-network. Now, they say they're left with a bill they shouldn't have to pay.

  • San Tan neighborhood says cable lines are a safety hazard

    3 on your side

    An Arizona woman had been living with a "safety hazard" and when she couldn't fix the problem on her own, she contacted 3 On Your Side.

  • One recent study indicated that having a gun in the home can increase by 50 percent the likelihood someone in that home will die from a gunshot wound. (Source: 3TV/CBS 5)

    Guns in the home can create hazards for kids, adults alike

    One recent study indicated that having a gun in the home can increase by 50 percent the likelihood someone in that home will die from a gunshot wound.

  • Hidden home dangers injure thousands of children every year

    According to yearly tallies by the Consumer Product Safety Commission, even the safest, most child-proof of homes still contain hazards that injure thousands of children each year.

  • Senate Republicans shoot down notification requirement for child killers

    Arizona state senate Republicans voted down an amendment to the budget, which would have added child killers to the state's sex offender registry.

  • eBikes have a small, battery-powered electric motor that activates only when you pedal. (Source: 3TV/CBS 5)

    Consumer Trend: Electric Bikes

    3 on your side

    A new consumer product seems to be catching on. We're talking about electric bikes. They're pretty popular overseas, but they seem to really be catching on here.

  • New tire safety standards adopted in AZ

    Arizona Governor Doug Ducey signed a bill into law that creates new standards for used tire sales. Auto safety advocates have complained for years that too many old, worn out, even recalled tires are sold on the secondary market, putting motorists at risk.

  • (SOURCE: 3TV/CBS 5)

    $9K stolen from Valley man's bank account is returned

    3 on your side

    After two months, a Scottsdale man finally gets his $9,000 returned to his bank account with 3 On Your Side's help.