• Woman says dentist pulled 22 teeth and made her sick

    A Valley woman says she visited her neighborhood dental office to get a cavity filled, and ended up having 22 teeth pulled. That was six year ago, and she says her life has been miserable ever since. 

  • We may live in Arizona, but many of us don't take advantage of all Arizona has to offer. (Source: 3TV)

    Arizona getaways on a shoestring budget

    If you’ve been putting off your summer vacation because you think you just can’t afford it, think again.

  • Berk was the victim of a gift card scam. (Source: 3TV)

    Gift card trick scammers are using to rip off consumers

    3 on your side

    Always buy a gift card from a secure location and avoid buying gift cards off the rack.

  • The Chavez family say they feel like they were misled. (Source: 3TV)

    Avondale couple not happy going solar

    An Avondale couple says they were lied to about the benefits of going solar so they called 3 On Your Side to get out of the contract.

  • It’s therapy time for Michelle Mandoza, a rugby player sidelined because of an injury.   She skipped the traditional E.R. route and went straight to an urgent care, but not just any kind. She went to an orthopedic urgent care facility. (Source: 3TV/CBS 5)

    Consumers are skipping the 'medical middleman'

    It’s therapy time for Michelle Mandoza, a rugby player sidelined because of an injury. She explains, “I took a hit to my knee that kind of made my hip feel wonky.”

  • (Source: 3TV/CBS 5)

    Consumers want to 'boost' their benefits

    When you get a job, salary is key, but benefits can be boss. Health insurance gets the lion's share of attention given rising healthcare costs. And, of course, there’s always the sought-after 401K. But experts say there are other work perks you may not be making the most of or not be taking advantage of at all.

  • (Source: CBS 5)

    Recycling industry facing crisis

    Cities, towns and the recycling companies they contract with are scrambling to figure out how to save a green industry that has lost its main economic driver.

  • Ray Ralston is thankful to 3 On Your Side for getting his money back after signing up for a 14-day "free trial." (Source: 3TV/CBS 5)

    UPDATE: Diet supplement company returns money to Sun City man

    Sun City man says he did not read the company's terms and conditions.

  • A Canadian couple is thrilled after getting $360 back from a shuttle service to Sky Harbor Airport that should have been a $36 ride. (Source: 3TV)

    Update: Canadian couple get refund for $360 shuttle fare to Sky Harbor

    A Canadian couple is thrilled after getting $360 back from a shuttle service to Sky Harbor Airport that should have been a $36 ride.

  • Shannon Roden got some of her money back from a gym after canceling her membership. (Source: 3TV)

    Update: Gym refunds money to Surprise woman

    A woman is praising 3 On Your Side after she got most of her money back following her canceling her membership to a gym in Surprise.

  • (Source: 3TV/CBS 5)

    Convenience stores luring in 'foodies'

    3 on your side

    Convenience stores aren't what they used to be.

  • (Source: 3TV/CBS 5)

    Sun City man learns lesson from '14 day offer'

    Always read the fine print when considering a company's trial offer.

  • Tori Burgett couldn't believe her washer's glass lid exploded apart. (Source: 3TV)

    North Phoenix mom alarmed when new washing machine lid shatters

    A north Phoenix woman paid a premium price for what she thought was a premium washing machine but then the lid shattered and couldn't get a quick fix so she called 3 On Your Side.

  • 3 On Your Side recoups big bucks in June! (Source: 3TV/CBS 5 News)

    3 On Your Side recoups $7,400 during June

    3 on your side

    For the entire year so far, 3 On Your Side has returned $80,000 to viewers.

  • (Source: Shane Morris via 123RF)

    INFOGRAPHIC: 3 On Your Side gets result$ for Arizona's Family

    Gary Harper and the 3 On Your Side team work tirelessly on behalf of Arizonans who, for one reason or another, have lost money -- sometimes lots of money. That diligence pays off -- literally -- in a big way.

  • (Source: 3TV/CBS 5)

    Consumers are into buying "fake" milk

    3 on your side

    Almond, soy and coconut milk sales continue to rise.

  • (Source: 3TV/CBS 5)

    Surprise woman complains gym 'worked out' her wallet

    3 On Your Side went to a west side business called Fitness 1 looking for answers.

  • The Federal Railroad Administration wants to know what transportation companies, safety experts and ordinary people think about the idea of driverless trains. (Source: 3TV/CBS 5)

    Federal government agency interested in autonomous train potential

    The Federal Railroad Administration wants to know what transportation companies, safety experts and ordinary people think about the idea of driverless trains.

  • Dana Beesley said he ordered a bed then returned it but didn't get his money back. (Source: 3TV)

    Mesa senior citizen fights to get refund for medical bed

    The man was able to return the bed no problem but getting the money back was the tough part.

  • Morris Hania, who owns the own and rents it to Hillcrest, says the students caused thousands of dollars in damage. (Source: CBS 5)

    Landlord says basketball prep school players trashed house

    The owner of a home that a prestigious Valley basketball prep school used as a dorm says the students caused thousands of dollars in damage to the property.

  • The families who spoke to CBS 5 Investigates were from Guatemala and Honduras. (Source: 3TV/CBS 5)

    Dozens of migrant families from Central America wait for asylum at US border with Mexico

    A little more than 100 migrants, including women and children, are waiting to file asylum claims at the US Port of Entry in Nogales, some of them camping on the sidewalk next to the port.

  • Mory LaShier said somebody called him to fix his computer and is now charging him nearly $500. (Source: 3TV)

    FTC says beware of 'tech support' calls

    Microsoft, along with the Federal Trade Commission, says "tech support" calls are an industry-wide problem.

  • Arizona Southwest Shuttle reportedly tacked on an extra zero making the trip not $36, but $360. (Source: 3TV)

    Canadian couple says shuttle fare not so fair

    A Canadian couple says they were overcharged for a trip to the airport and the company hasn't given them their money back.

  • (Source: 3TV/CBS 5)

    'Digital nudging:' Apps to help you save

    3 on your side.

    Setting aside money can be difficult sometimes. However, some Apps are making it easier.

  • (Source: 3TV/CBS 5)

    New 'picture perfect' housing trend

    Photo shoots for engagements and weddings are nothing new. But now, there’s a new photo frenzy that’s a speck more “homey.” First-time homebuyers Nathan and Morgan Funke posed for pictures in their new home with a professional photographer and all. 

  • One mother says she pulled her son out of the program in December, after he sent her photographs of the rental home where she says 15 students were living, along with a resident adviser. (Source: CBS 5)

    Some parents, students complain about living conditions at prep school

    These should be glory days for Hillcrest Prep Academy. But the school’s director spent the beginning of this week defending the school from accusations that its students lived in filthy, overcrowded conditions.

  • Dale Shephard says a "mobile mechanic" has his Nissan car and won't give it back. (Source: 3TV)

    'Mobile mechanic' keeps customer's Nissan for 14 months

    A Phoenix man says he hasn't seen his car in more than a year, and he has no idea where the mobile mechanic is located.

  • Barb said she's out $3,500 after scammers hacked a Facebook friend's account and convinced her to send them money. (Source: 3TV)

    Hacked Facebook account used to dupe Phoenix woman

    Scammers used a hacked Facebook account for "Grant Scam" and a Phoenix woman is now out thousands of dollars.

  • Cristina Allen said she messed up putting in her bank account when filing her taxes and now she doesn't have her refund. (Source: 3TV/CBS 5)

    Tax refund missing due to 'one digit off'

    An Arizona taxpayer typed in the wrong bank account number and didn't receive her tax refund.

  • (Source: 3TV/CBS 5)

    Trend for 'on-demand' workers gains momentum

    When Leversey Henry gets ready for work, he turns to his phone. He uses an on-demand staffing app to look for available shifts in his area. But not in just one industry and not just driving or delivery.

  • (Source: 3TV/CBS 5)

    East Phoenix-area man frustrated over lost family videos

    An East Valley man thought he was doing the right thing by going digital. But in the process, Bob Little lost years of memories and now he can't get them back.

  • A Chandler man said he was duped out of $6,000 by a man who said he was a licensed contractor. (Source: 3TV)

    Chandler man duped out of $6K for backyard project

    After spray painting a few lines and dumping off some sand, the East Valley homeowner says the hired worker and his guys stopped showing up altogether. 

  • Connie Krc received new gift cards from U.S. Bank. (Source: 3TV)

    Phoenix area consumer reimbursed for worthless gift cards

    3 on your side

    It's recommended that you use gift cards within a month of receiving them.

  • (Source: 3TV/CBS 5)

    Consumers are turning to 'digital wallets'

    Being a makeup artist is just one way Claudine Gallagher earns her income. But her payment doesn’t come in cash or check. She counts on a couple apps when it’s time for customers to settle up.

  • There are certain things that will be on sale in June. (Source: 3TV)

    Consumer Reports reveals best June deals

    There are deals to be had in June with several items usually on sale.

  • A Phoenix-area senior citizen and a family member had to cancel their dream vacation due to an emergency. But they say they couldn’t seem to get their money back even though they purchased travel insurance. (Source: 3TV/CBS 5)

    Update: Phoenix-area senior citizen gets vacation refund

    “They weren't responding like they should have been but when 3 On Your Side got involved everything changed,” said Anna Bliss. 

  • The U.S. Attorney’s Office in Arizona prosecuted 18,724 criminal cases last year. Of those cases, 15,528 were immigration-related. (Source: CBS 5)

    Federal focus on immigration may be good news for other criminals

    The U.S. Attorney’s Office in Arizona prosecuted more cases than any other U.S. Attorney’s Office in the country last year, most of them being immigration cases. But the office also declined to prosecute more cases than any other U.S. Attorney’s Office.

  • Connie Krc bought gift cards but due to inactivity fees, they weren't usable when she gave them to her granddaughter. (Source: 3TV)

    Woman discovers 'inactivity fees' on her gift cards

    3 on your side

    One billion dollars. That’s how much money it’s estimated that goes unused in gift cards every single year. 

  • (Source: 3TV/CBS 5)

    3 on Your Side recoups $4,700 during May

    3 On Your Side continues to get your hard earned money back.

  • Kendra Sollars says she finally got the kitchen she wanted. (Source: 3TV)

    Update: Tempe homeowner finally gets $1,562 refund

    A Tempe homeowner finally got her refund thanks to 3 On Your Side and Chase Bank.

  • (Source: 3TV/CBS 5)

    Passengers' comfort 'takes flight'

    No legroom, smaller seats, bad food…we’ve all heard the complaints, but the airlines are now working to create a healthier in-flight experience, adding things like organic food, in-flight exercise videos, even brain wave monitors to help with jet lag.

  • (Source: 3TV/CBS 5)A Waddell man booked a flight on a major airline, but due to circumstances beyond his control, he had to cancel one of his flights.

    Waddell man cancels flight, wants reimbursement

    A Waddell man booked a flight on a major airline, but due to circumstances beyond his control, he had to cancel one of his flights.

  • (Source: 3TV/CBS 5/Carfax)

    Phoenix man says Carfax erroneously labeled truck with 'damage'

    A Phoenix man is blaming Carfax for trouble selling his truck. 

  • (Source: 3TV/CBS 5)

    Consumer Reports' recalls for May

    From autos to chainsaws, recalls you should know about.

  • Marlow Krien says he got a letter in the mail saying he won a lottery and had to cash a check. (Source: 3TV)

    Mesa man discovers fake lottery

    A Mesa man received a check in the mail saying he had won a lottery but he was suspicious about it.

  • Some Uber drivers, parents and teens ignore prohibition on lone juvenile riders

    Teenagers say they like taking Uber around town because it gives them a sense of freedom. But a company rule prohibits drivers from taking unaccompanied minors.

  • Fake contractor runs from 3 On Your Side after taking $21,000 from consumer

    A Scottsdale woman trying to improve her home’s curb appeal doled out a lot of money for a project. But in the end, the fake contractor she hired kept the $21,000 and vanished. 

  • Anna Bliss said she bought travel insurance and when she canceled her trip, she was expecting a full refund but hasn't gotten it. (Source: 3TV/CBS 5)

    Mesa woman and relative looking for vacation refund after serious accident

    The woman says she has travel insurance and believes she should get a full refund.

  • Mackenzie Umpleby went online to look for a new dog and got scammed. (Source: 3TV)

    Phoenix-area woman scammed out of $2,100 in 'Pet Scam'

    A woman thought she was buying a German shepherd puppy but ended up getting scammed.

  • (Source: 3TV/CBS 5)

    Adults are now 'banking' on allowance

    Money is no game to Brandon and Amiyrah Martin. Two of their three children get allowance, but they’re not the only ones pocketing it. The couple also sets money aside for the adults in the house. They call it their ‘fun money.’

  • The ACLU is arguing that the federal government should be required to pay for lawyers for children in immigration proceedings. (Source: CBS News)

    Thousands of children face immigration judges without lawyers

    More than 2,300 children are in danger of going through the immigration court system in Arizona without a lawyer, according to the latest data from Syracuse University’s Transactional Records Access Clearinghouse.

  • New loan companies aim to make travel more accessible. (Source: 3TV)

    Are 'vacation loans' really worth it?

    Trip loans can be dicey, so be careful.

  • A woman said she kept getting billed by CenturyLiink even though she canceled the service. (Source: 3TV)

    Phoenix-area woman fights 'puzzling' billing issue

    Even with her service canceled, she says CenturyLink continues to bill her for hundreds of dollars and she can't understand why.

  • If you don't have the voluntary travel ID by October 1, of 2020, you won't be able to get through TSA checkpoints. (Source: 3TV)

    ADOT says new voluntary travel IDs will save you headaches

    Traveling could be a huge pain if you don't have the voluntary travel ID by October 1, of 2020.

  • (Source: 3TV/CBS 5)

    Tipping has really changed over the years

    By now, you’re probably used to tipping by tablet. You know, when it comes time to pay a bill and you swipe your card into a tablet to settle up and then a range of suggested tips is presented. The practice is common everywhere from restaurants to hair salons, taxi cabs to coffee shops. And now, that’s not all.

  • (Source: 3TV/CBS 5)

    Can you be hacked? Absolutely!

    Data breaches seem to be happening more frequently than ever. But just because you don't think you're personally affected, you may want to think again.

  • (Source: 3TV/CBS 5)

    Phoenix couple wants refund for cancelled vacation

    A Phoenix couple says it was a simple telemarketing call they wish they would have never answered, now they just want their money back for something they say they just can't use.

  • (Source: 3TV/CBS 5)

    3OYS updates: Angst over 6-year-old dismissed ticket and latest on 2 fake contractors

    3 on your side

    We have new information about three 3 On Your Side stories, including updates on two fake contractors.

  • Elizabeth Dehler finally got her $300 Visa gift card. (Source: 3TV)

    UPDATE: Senior citizen finally gets $300 Visa card

    A homeowner says Cox promised her $300 for signing up. However, four months later, she doesn't have it.

  • Best bargains during month of May

    3 on your side

    Looking for a new mattress? This is the month to buy.

  • (Source: 3TV/CBS 5)

    Body part 'brokers' work in a climate with little regulation

    While organ donation and the donation of bodies to medical schools are highly regulated, non-transplant anatomical donations fall into a grey area with few governing laws. In Arizona, these organizations are required to be licensed, but there are few regulations beyond that.

  • Kristen O'Neall says her life her has been taken over. And, it all started when someone hacked her smartphone. (Source: 3TV/CBS 5)

    College student says she was hacked and 'held hostage'

    3 on your side

    Smartphones are something most of us use for just about everything these days. Many people store all kinds private and personal information as well. But just because you have a password on your Smartphone doesn’t mean it’s secure.

  • Kendra Sollars bought cabinet doors online but wasn't happen what she got in the mail. (Source: 3TV)

    Cabinet company ships 'warped' doors

    3 on your side

    "I just need my money back because I know they can't deliver on the product that they advertise," a Valley woman said.

  • Sheryl Troop called 3 On Your Side for help with tickets for a car she didn't own anymore. (Source: 3TV)

    Phoenix-area woman fights mysterious Windy City traffic citations

    3 on your side

    A woman just moved from Chicago and said the City hit her with a couple of tickets on a car she had already sold.

  • 3 On Your Side was able to help quite a few people get money back during the month of April. (Source: 3TV)

    3 On Your Side recoups $8K during April

    3 On Your Side is up to $68,000 so far this year.

  • (Source: 3TV/CBS 5)

    Education budget crunch leads to school bus maintenance problems

    The night of Nov. 5, 2015 saw a freight train slam into a stalled school bus in Maricopa. Video captured inside the bus shows the driver frantically trying to restart the bus, before grabbing her bag and jumping out the driver's side door. The video goes black when the train hits the bus.

  • (Source: 3TV/CBS 5)

    Phoenix woman disputes large 'bundle package' bill

    3 on your side

    With a stack of paperwork from AT&T, Glenance Garey can't make sense out the big bill she keeps getting from them.

  • Planning for summer travel is underway and there are somethings to remember to keep costs low. (Source: 3TV)

    Making dollars and 'sense' for summer travel

    3 on your side

    Now is the time to prepare for the summer vacation season so 3 On Your Side stresses to plan ahead.

  • Elizabeth Dehler and his son they were promised a $300 gift card from Cox and it still hasn't arrived. (Source: 3TV)

    Senior citizen waiting for $300 prepaid card from Cox

    3 on your side

    A Cox customer says she wants the company to live up to it's $300 promise.

  • Sierra Gosnell said she nearly didn't pay her rent on time because somebody "cloned" her Visa card. (Source: 3TV/CBS 5 News)

    WARNING: Your debit and credit card can be 'cloned'

    3 on your side

    Fraudulent activity happens all the time through "cloned" cards.

  • Wells says state leaders never really got serious about restoring education funding, even as the economy improved. (Source: 3TV/CBS 5)

    Budget, tax cuts led teachers to threaten strike

    It was like a train wreck in slow-motion. The series of events that led to Thursday's threatened state-wide teacher "walkout" were a decade in the making. They started with the Great Recession and ended with Governor Doug Ducey's offer of a one percent pay raise.

  • (Source: 3TV/CBS 5)

    El Mirage wants fee paid for dismissed ticket

    3 on your side

    A photo radar ticket was dismissed because a car was registered to a West Valley man who wasn't driving, someone else was. So the ticket was tossed in 2012. Still, the City of El mirage wants its $144 and officials say they have every right to collect.

  • Sierra Gosnell said she nearly didn't pay her rent on time because somebody "cloned" her Visa card. (Source: 3TV)

    Woman's account wiped out by 'cloned' card

    3 on your side

    Sierra Gosnell said her account got wiped out by a crook and was having trouble getting the money back so that she could pay the rent.

  • (Source: Stacey Champion's Chang.org petition)

    Some customers complain their APS bills are 'shocking'

    3 on your side

    A Valley woman is leading thousands of APS customers in a demand for action in the wake of a rake hike and change in service plans that some say have caused their monthly electric bills to skyrocket.

  • Judie DeLong said she was sent to a debt collector for a bill she didn't owe. (Source: 3TV)

    Woman sent to collections for a $1,400 she doesn't owe

    3 on your side

    Woman says her credit score dropped 200 points because of erroneous bill.

  • (Source: 3TV/CBS 5)

    Cutting the cord? Streaming may or may not be for you

    3 on your side

    The pros and cons of streaming your TV programming.

  • (Source: 3TV/CBS 5)

    Mesa man learns 'costly' lesson in reviewing bills

    3 on your side

    Valley man learns 'costly' lesson in reviewing bills

  • Democrat Hiral Tipirneni is running against Republican Debbie Lesko. (Source: YouTube)

    Arizona bracing for avalanche of misleading political ads

    Love them or hate them, political ads are protected by the First Amendment, so even the worst of them are tough to police.

  • (Source: 3TV/CBS 5)

    Real estate selling secrets

    3 on your side

    Lois Bunger says she is eager to sell her Glendale home. “It's a very good time. A quick sale obviously is the desire of every seller."

  • Phil McKenna got his $1,000 returned back to him after problem with a money transfer. (Source: 3TV)

    UPDATE: Banks find man's missing $1,000

    3 on your side

    After mistyping his bank account number by one digit, a simple money transfer turned into a fiasco.

  • Steve Gaffney said he got a bill from Enterprise over damage he didn't cause. (Source: 3TV)

    Enterprise Rent-A-Car bills man $2,700 for mystery damage

    3 on your side

    Man says he returned rental truck in as good or better shape as when he picked it up.

  • The best deals in April

    3 on your side

    Vacuums are just one consumer product to purchase during the month of April.

  • Gabe Betancourt says an auto body shop in Glendale has had his car for more than two years. (Source: 3TV)

    Auto body shop has Phoenix area man's car for 2 years

    3 on your side

    And, even though the man says he's almost paid for the job in full, he still doesn't have his car.

  • The real estate market in the Valley has really bounced back. If you are considering putting your home on the market, there are some smart updates that will give you a good return on your investment. (Source: 3TV/CBS 5)

    Real Estate: Upgrades to sell your house

    3 on your side

    The real estate market in the valley has really bounced back. If you are considering putting your home on the market, there are some smart updates that will give you a good return on your investment.

  • (Source: 3TV/CBS 5)

    National Guard benefit at border tough to quantify

    In 2006, President George W. Bush sent 6,000 National Guard soldiers to the border to bolster the efforts of the US Border Patrol.

  • Janet Allen said she finally got her $800 refunded. (Source: 3TV)

    Update: Litchfield Park homeowner finally gets $800 refund

    3 on your side

    A homeowner in Litchfield Park wanted a security gate and paid half up front but the job was never even started. Then 3 On Your Side stepped in to help make things right.

  • Ronna Haak got a new garage door thanks to 3 On Your Side and A1 Garage Door Service. (Source: 3TV)

    UPDATE: 'Good Samaritan' businessman helps ripped-off homeowner

    3 on your side

    When a homeowner was ripped-off trying to have a garage door installed, a licensed and legitimate garage door company made things right. 

  • (Source: 3TV/CBS 5)

    Annoying 'pop-up' ads continue

    3 on your side

    Ever been surfing online using your mobile phone and then -- “whammo” -- you’re interrupted by a pop-up ad? Experts tell us clicking on some might actually be risky.

  • 3 On Your Side saved viewers more than $41,536 in March.

    3 On Your Side has huge results for March

    3 on your side

    3 On Your Side recoups or saves more than $41K for viewers in March.

  • Phil McKenna said he missed a number on his bank account when transferring money and doesn't know where the cash went. (Source: 3TV)

    Phoenix area man loses $1,000 after mistyping bank account number

    3 on your side

    A bank customer forgot one digit of his account number while transferring funds and his money vanished.

  • An investigation reveals Gov. Ducey's emails didn't contain any reference to the question of whether Uber’s driverless cars were safe. (Source: 3TV/CBS 5/CNN)

    Emails show few questions about public safety from AZ governor to Uber

    Emails obtained by CBS 5 Investigates show lots of coordination between Uber and Governor Doug Ducey’s office but what is missing is almost any reference to the question of whether Uber’s driverless cars were safe.

  • The Phoenix real estate market has officially taken off. (Source: 3TV)

    Phoenix area sees a significant real estate rebound

    3 on your side

    The Phoenix real estate market has officially taken off.

  • Valley homeowner has dispute with Groupon. (Source: 3TV/ CBS 5 News)

    Scottsdale homeowner has $169 dispute with Groupon

    3 on your side

    Valley homeowner has $169 dispute with Groupon

  • (Source: National Transportation Safety Board)

    Report: Uber knew of problems with self-driving cars before fatal crash

    The New York Times is reporting that Uber knew of problems with its self-driving cars for months, before a collision that killed a pedestrian in Tempe on Sunday night.

  • Some products were recalled during the month of March. (Source: 3TV)

    Consumer Reports March recalls

    3 on your side

    There have been several recalls during the month of March consumers should know about.

  • Restaurants and bars still have a problem with sexual harassment. (Source: 3TV/CBS 5)

    Many restaurants, bars rampant with sexual harassment

    A CBS 5 Investigation found the sexual harassment problem is rampant in the restaurant and bar industries.

  • BASE jumpers flock to Camelback Mountain for 'best 10 seconds'

    This particular cliff has a face that stretches about 300 feet above the desert floor. The top has a lip that hangs over the side, just a couple of feet, and that makes it attractive to BASE jumpers.

  • "I wanted a gate that would open to give me extra security,” said Janet Allen. (Source: 3TV/CBS 5)

    Welding company vanishes with Litchfield Park homeowner's $800

    3 on your side

    Fake contractor keeps saying, "The check is in the mail."

  • (Source: 3TV/CBS 5)

    Former Mexico president pushes trade, legalized pot

    He has gained new fame for his sharp-tongued videos, criticizing President Donald Trump’s border policies. But former Mexico President Vicente Fox isn’t spending his days as a political pundit. He has a plan, which involves legalizing marijuana in Mexico and the United States.

  • (Source: 3TV/CBS 5)

    How to avoid getting ripped off buying a used car

    3 on your side

    Single mom buys used car only to find out the seller secretly took out a title loan prior to selling the vehicle. 

  • Edwin Valrey-Jung said he was making his mortgage payments but the mortgage company said he wasn't getting them. (Source: 3TV)

    Mortgage company threatens foreclosure for 'missed' payments

    3 on your side

    The homeowner spent countless hours on the phone with the mortgage company trying to clear this mess up but got nowhere so he called 3 On Your Side.

  • Rachel Woolley's long ordeal with solar power has ended. (Source: 3TV/CBS 5 News)

    Update: Valley homeowner released from 20-year solar contract

    3 on your side

    Update: Valley homeowner released from 20-year solar contract

  • (Source: 3TV/CBS 5)

    'E-Restaurants' becoming more popular

    3 on your side

    The sights and sounds of a restaurant kitchen. But this isn’t a traditional restaurant. The food can only be ordered online.

  • Women robbing more Phoenix banks

    The overall number of banks robbed in the Phoenix area is down from a high mark a decade ago, but FBI agents say they are seeing an increase in the number of banks robbed by women.

  • Colleen Libby wanted to improve the looks of her aging driveway. So, she said it was kind of ironic that a guy claiming to run an epoxy business showed up and said he could make her driveway look brand new for $2,500. (Source: 3TV/CBS 5)

    Update: Painting company steps up to help Goodyear homeowner

    3 on your side

    It was last February when 3 On Your Side aired a news report about a Valley homeowner, but since that report, a licensed and legitimate contractor was watching and wanted to do something special for someone he's never met.

  • Big changes unlikely for college athlete compensation

    Arizona's House speaker says he's open to increasing some benefits that college athletes receive, so long as they don't affect university budgets or tuition costs.

  • (Source: 3TV/CBS 5)

    Glendale woman 'revved up' over $2,000 auto repair bill, shop owner responds

    update!

    Diane Apodaca says between sporting events and school activities, she's constantly driving her kids around.

  • (Source: 3TV/CBS 5)

    Phoenix-area homeowner says garage door company took off with $500

    3 on your side

    Homeowner says after writing check for $500, the garage door company never returned.

  • Time to crunch numbers and get your taxes done. (Source: 3TV/CBS 5 News)

    3 On Your Side: 2018 Tax Tips

    3 on your side

    It's that time of year again, tax time! 

  • David Heim received a flyer on his door advertising attorney services. (Source: 3TV)

    Phoenix area residents get suspicious solicitation

    3 on your side

    An East Valley homeowner got suspicious when he found a flyer on his front door advertising attorney services so he called 3 On Your Side.

  • Alert: Review credit card offers before accepting

    3 on your side

    Different credit cards offer different perks.

  • (Source: 3TV/CBS 5)

    Arizona AG settles with GM for $6.2 Million

    3oys

     About 33,000 Arizona residents who own General Motors vehicles will share up to $6.2 million as part of an ignition switch-related settlement with the automobile company.

  • (Source: 3TV/CBS 5)

    Several homeowners say they were duped by fake contractor

    3 on your side

    One homeowner says she gave fake contractor $16,500. 

  • APS logo. (Source: APS)

    Alert: New APS rate plans

    3 on your side

    Alert: New APS rate plans

  • March is a great month to buy a handful of items, according to Consumer Reports. (Source: 3TV)

    Best consumer deals in March

    3 on your side

    March is just getting underway and there are deals to be had during this month.

  • Abe Shepherd

    3 On Your Side convinces handyman to return more money

    3 on your side

    Cheryl Bares is all smiles these days and says she owes it all to 3 On Your Side. "I didn't believe it until I had the money in my hand,” Bares said. “If it wasn't for Gary Harper and Channel 3, there is no way I would have seen that money."

  • (Source: 3TV/CBS 5)

    3 On Your Side recovers nearly $7K for viewers during February

    3 on your side

    3 On Your Side recovered $7K for February.

  • Experts say answering a personality test or taking a friend comparison quiz could be a trap by a hacker looking to grab as much information about you as they can. (Source: 3TV)

    Are Facebook quizzes safe?

    3 on your side

    Answering a personality test or taking a friend comparison quiz could be a trap by a hacker looking to grab as much information about you as they can.

  • Open Secrets lists Franks’ net worth at $29 million. (Source: 3TV/CBS 5)

    Shell corporations cloud former Rep. Trent Franks’ family fortune

    The latest House of Representatives Financial Disclosure Report lists the source of Trent Franks’ assets as Trinity Petroleum and Trinity Petroleum Stock.

  • A Glendale man hired Kendall "Mitch" Cole and is now out $30,000. (Source: 3TV)

    Ex-con poses as real contractor; takes nearly $30K

    3 on your side

    A Glendale man said he wrote out several checks totaling around $30,000 for both projects and although the ex-con did do the tile work on the bathrooms, he eventually abandoned the project altogether.

  • Protecting your data from cyber criminals

    3 on your side

    There are a few simple steps you can take to protect your data.

  • (Source: 3TV/CBS 5)

    Convicted felon returns money following 3OYS investigation

    3 on your side

    A man took $1,200 for handyman work, but never showed up.

  • A bill that would regulate radar guns when it comes to HOAs isn't going anywhere in the state Legislature. (Source: 3TV)

    HOA radar gun bill killed

    3 on your side

    Lawmaker says she'll try getting the bill through another way.

  • Valerie Falkner and Mathew Bets hired an unlicensed, fake contractor and gave him $160,000. (Source: 3TV)

    Homeowners say they were duped out of $160,000 by fake contractor

    3 on your side

    And even though the unlicensed contractor was asking for more money, the couple realized all the items he reportedly ordered actually never showed up.

  • 3 On Your Side helps when a stucco job stalls. 19 Feb. 2018 (Source: 3TV/CBS 5 News)

    Valley homeowner stuck with unfinished stucco job

    3 on your side

    Valley homeowner stuck with unfinished stucco job looks to 3 On Your Side for help.

  • (Source: 3TV/CBS 5)

    Alert: Hack-proof hotel keys

    3 on your side

    Dorinda Purvis has a lot to keep track of when she travels. One thing she’s glad she doesn’t have to worry about losing anymore? Her hotel key.

  • Colleen Libby wanted to improve the looks of her aging driveway. So, she said it was kind of ironic that a guy claiming to run an epoxy business showed up and said he could make her driveway look brand new for $2,500. (Source: 3TV/CBS 5)

    Goodyear homeowner taken for $2,500 in 'door-to-door' scam

    3 on your side

    If someone knocks on your door out of the clear blue and says they can fix a leaky roof, trim your trees or do any kind of handyman work, then close your door.

  • (Source: 3TV/CBS 5)

    Hate groups and militias rarely labeled as 'domestic terrorist' groups

    The federal government rarely labels hate groups, extremist organizations or militias as domestic terrorist groups. This despite the fact that these groups are responsible for more deadly crimes in the U.S. than Islamic extremists.

  • (Source: 3TV/CBS 5)

    Phoenix businessman 'shocked' over electric bills

    3 on your side

    A Valley businessman says he's been fighting back and forth with his utility company for a while and he's getting nowhere.

  • (Source: 3TV/CBS 5)

    House committee passes watered-down child marriage ban

    The original bill would have outlawed all marriages for people under the age of 18. The new bill bans marriage for children under the age of 16 and places restrictions on marriage for 16 and 17 year olds.

  • Phoenix Car Rental and Saban's Rent-A-Car will have to fork over $1.85 million. (Source: 3TV)

    Update: Car rental companies hit with $1.85 million verdict

    3 on your side

    In addition to the $1.8 million judgment, the car rental companies must provide a good faith estimate in advance to consumers.

  • Heather Anderson got her check from Jeep for repairs for her broken headrest. (Source: 3TV)

    UPDATE: Jeep comes through with customer refund

    3 on your side

     A Goodyear woman was having a problem with her Jeep Grand Cherokee and a faulty headrest. 

  • Discovery Creemos Academy shut down unexpectedly two weeks ago. (Source: 3TV/CBS 5)

    State board votes to revoke Goodyear school's charter

    The Arizona State Board of Charter Schools voted to issue a notice of intent to revoke the charter of Discovery Creemos Academy.

  • A new bill would outlaw HOAs from using radar guns to enforce speed limits and issuing tickets to homeowners. (Source: 3TV)

    UPDATE: Legislator wants to crack down on HOAs using radar guns

    3 on your side

    3 On Your Side exposed HOAs with gated communities using radar guns and issuing speeding tickets to homeowners. As a result, one Arizona lawmaker wants to crack down on the practice.

  • (Source: 3TV/CBS 5)

    Big CBP recruiting contract riles government waste watchdogs

    The president wanted to add thousands more border agents, but the numbers were heading in the wrong direction. Last year, despite rigorous recruiting, the U.S. Border Patrol lost 385 agents, and ended the year down nearly 2,000. Something needed to change.

  • (Source: 3TV/CBS 5)

    Rental scam continues to lure in victims

    3 on your side

    Tania Niblett and her husband want to downsize. So, they recently put their home on the market. "It actually sold in 3 days,” Niblett told 3 On Your Side. “We did some serious remodeling in here."

  • (Source: 3TV/CBS 5)

    New report says Border Patrol catching fewer border crossers

    The US Border Patrol is catching fewer of the immigrants who are detected crossing the border, according to a new report from the Inspector General of the Department of Homeland Security.

  • (Source: 3TV/CBS 5)

    UPDATE: Consumers 'heated' over increased gas bills

    3 on your side

    Some consumers remain puzzled and upset over their recent gas bill. Many people are saying their gas bills have tripled in price. 

  • Marielyn Almeida said she is happy with the mediation settlement after taking two realtors to court over her "house of horrors." (Source: 3TV)

    Update: Resolution reached in 'House of Horrors'

    3 on your side

    Marielyn Almeida says she is extremely happy with the outcome and 3 On Your Side's involvement.

  • Sandi Rowe said she kept getting bills from Spring even though she cancelled her three lines. (Source: 3TV)

    Phoenix area woman sent to collections for cell phone bill she doesn't owe

    3 on your side

    A Valley woman switched cell phone carriers and was told the transaction will be seamless. So, why is she in collections now?

  • February is a good month for certain purchases. 2 Feb. 2018 (Source: ConsumerReports.org)

    Best consumer deals in February

    3 on your side

    According to Consumer Reports, February is one of the best months to find a deal on mattresses. Depending on the manufacturer and type of mattress, deals can range from 20% to 40% off during February.

  • 3 On Your Side has received inquiries from viewers wondering why their Southwest Gas bill spiked, even though they believed they weren't using much gas because of the warmer winter weather this season. (Source: 3TV/CBS 5)

    Consumers say they're 'heated' over escalating gas bills

    3 on your side

    3 On Your Side has received inquiries from viewers wondering why their Southwest Gas bill spiked, even though they believed they weren't using much gas because of the warmer winter weather this season.

  • (Source: 3TV/CBS 5)

    Charter school transferred nearly $1 million to CEO in years prior to closing

    Hundreds of students and their parents were blindsided on Monday morning when they arrived at Goodyear’s Discovery Creemos Academy and found the charter school shuttered.

  • (Source: 3TV/CBS 5)

    3 On Your Side recoups $11K during January

    3 on your side

    3 On Your Side recoups $11K for our viewers during January.

  • Rachel Woolley said she got a check for nearly $1,000 thanks to 3 On Your Side. (Source: 3TV)

    Update: Solar customer gets refund

    3 on your side

    When 3 On Your Side contacted Sunrun for an explanation, the company said the woman was simply put on the wrong solar plan.

  • Shaun Brown is a fake contractor who runs that shell company called Stellar Home Solutions. And, as it turns out, Brown is reportedly making his rounds ripping off people. (Source: 3TV)

    Fake contractor accused of ripping off his neighbors

    3 on your side

    Residents in Verrado say they can't believe their own neighbor took their money and abandoned their projects.

  • Todd Jostes booking photo. (Source: 3TV/CBS 5)

    Women say wilderness man stole hearts and took money

    When Tina Cernak met Todd Jostes online, she thought he was nice, handsome and might possibly turn into a romantic interest one day. But she says all that changed after she loaned him $10,000.

  • (Source: aquir via 123RF)

    New items make the latest Consumer Reports recall list

    Vehicle, li-ion laptop batteries, ladders and dishwashers from numerous manufacturers are on the latest Consumer Reports recall list. Do you have any of the affected products?

  • A Tempe family says their car unexpectedly caught fire and they want answers from the manufacturer. (Source: Cari McLean)

    Tempe woman says her vehicle unexpectedly burst into flames

    3 on your side

    A Tempe family says their car unexpectedly caught fire and they want answers from the manufacturer. However, they say the car maker brushed them off. Fortunately, the family wasn't injured when their Kia Sorrento caught fire.

  • There's a bill in the state Legislature that would ban child marriages but it might not make it to a committee. (Source: 3TV/CBS 5)

    Bill to end child marriage in Arizona faces obstacles

    A child gets married once every three days in Maricopa County, and the bill that would end child marriage in Arizona may not even get a hearing in the state Legislature. 

  • Edith Vasquez was handwriting $600 checks to a second lender while more than $600 was being automatically and electronically withdrawn from a mortgage company. (Source: 3TV)

    Phoenix family believes mortgage company 'double dipped' $14K

    3 on your side

    Family members say their mortgage company was withdrawing money electronically every month while they were sending checks to a different lender.

  • Cybercriminals pretend to be a high-ranking worker inside a corporation and asks a business manager for opies of all the legitimate W-2s belonging to employees. (Source: 3TV)

    Alert: Businesses targeted by tax scam

    3 on your side

    Cybercriminals are trying to trick payroll employees who work for businesses in a scam that first surfaced last tax season and is already getting traction this year.

  • Julia Roberts found a "customer service" number but it turned out to be a scam. (Source: 3TV)

    Be careful when searching online for customer service help numbers

    3 on your side

    A woman got a fake customer service number when she tried to Google search for one and she wants other people to be careful online. 

  • (Source: 3TV/CBS 5)

    Consumers paying non-resort, resort fees

    3 on your side

    If you’re one of the millions of people who book hotels online, you may decide where to stay based on the lowest price. But buyer beware, that advertised price might not be all you’re expected to pay.

  • (Source: 3TV/CBS 5)

    Phoenix homeowner says 'going green' makes her see 'red'

    3 on your side

    Going solar seems to be a growing trend, however a Phoenix woman says she decided to go solar, but after she did she says her utility bill actually went up.

  • (Source: 3TV/CBS 5)

    'Phantom' Killer to remain on home arrest

    The Arizona Board of Executive Clemency rejected a request from a convicted child killer to loosen terms of his home arrest.

  • A Surprise woman says she was on the hook for $700 for a so-called free phone. (Source: 3TV)

    Woman says 'free' phone came with big price tag

    3 on your side

    A Surprise woman says she was on the hook for $700 for a so-called free phone.

  • Ditech Mortgage Company. 15 Jan. 2018 (Source: 3TV/CBS 5 News)

    Mortgage company waives fees for homeowner

    3 on your side

    Briana Hernandez loves her kitchen. In fact, the kitchen along with other perks, is why she bought the home two years ago.

  • Consumer Reports: Lowering your car costs

    3 on your side

    Maintaining your vehicle and keeping it on the road can be downright expensive. But according to Consumer Reports, there are some things you can do to keep your auto costs down. 

  • Mortgage company says Valley homeowner owes $7,600

    3 on your side

    A mortgage company says a Valley homeowner owes $7,600.

  • (Source: 123 RF)

    CBS 5 Investigates: The safest cities in the Valley

    Which are the safest and most dangerous Valley cities? CBS 5 Investigates crunched the numbers. See where your city ranks and the factors behind it.

  • (Source: 3TV/CBS 5)

    Trump eyeing border security cuts to pay for wall

    President Donald Trump is planning to drastically cut some of the most effective border security programs in order to pay for a border wall. That is according to reports released from Democrat members of the Senate Homeland Security Committee. 

  • Heather Anderson was driving in her Jeep when her headrest malfunctioned. (Source: 3TV)

    Woman says faulty headrest accidentally deployed while she was driving

    3 on your side

    But since she wasn't in any sort of accident, she has no idea why the headrest was activated and deployed, striking her head.

  • Marielyn Almeida bought a remodeled home in Glendale but had no idea why it was remodeled. (Source: 3TV)

    Glendale woman unknowingly buys a 'house of horrors'

    3 on your side

    A Glendale woman says she's living in a "house of horrors" after she found out the history behind a remodeled house she bought last year.

  • The reshipping scam is where the scammers get someone to take in packages that were likely bought with stolen credit cards and ship them somewhere else. (Source: 3TV)

    Alert: Avoid getting involved in the 'reshipping scam'

    3 on your side

    A Valley woman thought she was working from home but was actually being used by scammers and was a victim of the "reshipping scam."

  • (Source: 3TV/CBS 5)

    Federal agents flag Dark Web as potential firearms market

    Investigators with the Government Accountability Office purchased two banned firearms on the Dark Web, during a recent investigation into online gun sales.

  • (Source: 3TV/CBS 5)

    Don't be fooled by fake sweepstakes

    3 on your side

    The Publishers Clearing House is one of the most recognizable sweepstakes around. Scammers not only know that, but they use it to their advantage to try and dupe you.

  • David Huffman bought travel insurance but when canceled his trip to Cuba due to a government advisory, his claim was denied. (Source: 3TV)

    Scottsdale man upset with travel insurance denial

    3 on your side

    After the U.S. Department of State issued a travel warning to people wanting to go to Cuba, a Scottsdale man decided to cancel his trip. Now, he says he's having problems getting reimbursed through his travel insurance policy he bought.

  • When you tally up the full amount that 3 On Your Side was able to recoup for our viewers for all of 2017, it comes to $170,308. (Source: 3TV)

    3 On Your Side recoups $170K for viewers during 2017

    3 on your side

    "When consumers like myself are in need and we're not getting the resolution that we deserve, 3 On Your Side was there for me and my family."

  • Photos of women whose bodies look downright skeletal have hashtags like “bonespiration,” meant to promote being bone thin and emaciated. (Source: 3TV)

    'Bonespiration' is becoming a troubling trend on social media

    3 on your side

    Experts say for the 30 million people in the United States who suffer an eating disorder and just seeing the posts could trigger them to fall deeper into an illness.

  • 3 On Your Side: Most viewed stories of 2017

    Here are the 20 most viewed 3 On Your Side stories of 2017.  

  • Podcasts becoming trendy for kids

    3 on your side

    Podcasts are becoming trendy for kids.

  • Consumers are booking trips to 'Get Lost'

    3 on your side

    Consumers are booking trips to 'Get Lost.' Literally.

  • Cardiologist Dr. Mimi Guarneri showed her patients how to eat and cook better in an actual class. (Source: 3TV)

    Some medical schools offer classes that teach food is good medicine

    3 on your side

    More and more doctors and medical groups are building classes and teaching kitchens into their practices.

  • Alison Chaltas says she always does her homework before shopping. (Source: 3TV)

    Consumer alert: Scammers are targeting online shoppers with new tricks

    3 on your side

    Fraud attempts increased more than 30 percent last year and experts say the scammers just keep getting better.

  • (Source: 3TV/CBS 5)

    County eyes air quality rule change

    Linda Butler says she and her neighbors in rural Tonopah have a smelly problem. They say it is the giant Hickman’s Egg Ranch that moved in nearby.

  • EPA eases regulations on mining industry

    Environmental groups are criticizing the Environmental Protection Agency for easing rules on the mining industry.

  • 'Fake' Bruno Mars ticket leaves family singing the blues

    3 on your side

    Miguel said he met the woman at her house, stood right in her kitchen and paid her $400 for the ticket—the same one he later gifted to his wife as a surprise.

  • A couple got $45,000 back over a land dispute thanks to 3 On Your Side. (Source: 3TV)

    UPDATE: Woman gets $45K resolution

    3 on your side

    We have an update on a Valley woman and her pricey real estate transaction that went sour. But things have really turned around. 

  • Nick Blocker was waiting for a reimbursement check from a warranty company. (Source: 3TV)

    Homeowner gets warranty reimbursement

    3 on your side

    A Laveen man expected his home warranty company to help cover some of the repair costs of his air conditioning unit but hadn't received any reimbursement after three months.

  • Crystal Smith said she gave $700 to Joe Hernandez for new countertops but has not done the job. (Source: 3TV)

    Alert: Unlicensed contractor back to his old tricks again

    3 on your side

    Unlicensed contractor Joe Hernandez, profiled before on 3 On Your Side, is back in the news.

  • (Source: 3TV/CBS 5)

    Consumer Reports: Secret online shopping tricks

    3 on your side

    By now, we're all pretty aware that most consumers are doing their holiday shopping online. But how do you know know you're really getting the best online deal?

  • (Source: 3TV/CBS 5)

    Alert: Getting your Christmas tree home safely

    3 on your side

    AAA recently published a report with some surprising numbers. The motor club says 500 people were killed over the last four years due to hitting road debris and Christmas trees are considered road debris.

  • (Source: 3TV/CBS 5)

    Scammers using Bitcoin to target victims

    3 on your side

    If you use Bitcoin, be cautious regarding sensitive information with your account

  • Mario Perfetti said he received a check to resolve his claim over a broken microwave. (Source: 3TV)

    Home warranty company reverses decision and issues a check

    3 on your side

    With the help of 3 On Your Side, a home warranty company issues a Gilbert homeowner a $441 check to resolve a claim.

  • More experts agree that cellphone addiction is real. (Source: 3TV)

    TECH NEWS: Cellphone addiction

    3 on your side

    More experts agree that cellphone addiction is real.

  • (Source: 3TV/CBS 5)

    Consumer Reports lists recalls

    3 on your side

    3 On Your Side likes to remind consumers about important products that are being recalled due to safety risks. With that in mind, here are a few from Consumer Reports that you should know about.

  • (Source: 3TV/CBS 5)

    3 On Your Side recoups nearly $7K during November

    3 on your side

    3 On Your Side helps viewers recoup nearly $7,000 during November.

  • (Source: 3TV/CBS 5)

    Bringing the holidays 'back to the basics'

    3 on your side

    Holiday shopping can be really stressful. There’s a lot of thought put into shopping. But a financial coach here in the Valley says it doesn’t have to be that way. 

  • Cassandra Rios says UPS lost two iPhones and won't say how they got lost. (Source: 3TV)

    Phoenix woman says UPS can't track lost iPhones

    3 on your side

    A Phoenix woman says UPS lost her iPhones valued at $1,600 and their tracking system can't pinpoint where they are.

  • Candace Waltz and her husband said they were shown one parcel of land but then sold a different one. (Source: 3TV)

    Phoenix area couple in land dispute with real estate company

    3 on your side

    A Valley couple says the land they thought they bought, and the land they actually purchased, were completely different parcels.

  • (Source: 3TV/CBS 5)

    Are remote workers happier?

    3 on your side

    It’s Monday morning, but you’re still in your pajamas. It’s okay, though, you’re working from home.  All the coffee, none of the commute.

  • (Source: 3TV/CBS 5)

    Consumer trend: Night vision goggles

    3 on your side

    Kara Miller was just 30 when she started struggling to see while driving at night. A family member offered some advice.

  • Some good Samaritans came to the rescue of a Valley woman whose remodeling project was unfinished due to an unlicensed contractor. (Source: 3TV)

    Update: Good Samaritans help Tempe homeowner

    3 on your side

    Some good Samaritans came to the rescue of a Valley woman whose remodeling project was unfinished.

  • Spotting a "hurricane car" is a lot harder than you think. (Source: 3TV)

    How to avoid buying a 'hurricane car' here in Arizona

    3 on your side

    3 On Your Side teamed up with Carfax to see if the average consumer could spot a "hurricane car."

  • Used needles are being spotted in public places and one group has solutions to keep the public safe. (Source: CBS 5)

    Drug addicts leaving used hypodermic needles in public spaces

    A CBS 5 investigation found used hypodermic needles left near light rail stops, city parks and public restrooms. Advocates for homeless drug addicts say there is more that government officials can do to protect the rest of the public.

  • Tucson hunting organization behind push for elephant trophy imports

    Safari Club International pushed for a change in elephant trophy import rules and donated heavily to Interior Secretary Ryan Zinke's re-election campaign, when he was a member of Congress.

  • The report that was released by the NRF shows that 59 percent of holiday spending will be done online compared to 57 percent who plan to shop at a department store. (Source: 3TV)

    Holiday online shopping to surge

    3 on your side

    Many consumers say online shopping is just too convenient to pass up.

  • (Source: 3TV/CBS 5)

    California activists want to send nuclear waste to Palo Verde

    San Onofre State Beach is a kind of hidden gem among surfers. But there is something about the view here that looks just a little out of place. It’s a nuclear power plant, right on the beach. Some activists want to send the nuclear waste that's housed at San Onofre to Arizona.

  • Citizen takes action to solve burglary spree

    It was early Monday morning and Chandler Police were responding to a break-in. Someone had stolen some items from a pickup truck. It was Eric Moran's pickup truck, which was parked in his driveway, in his gated community. This wasn't the first time it had happened.