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  • Phoenix VA: Vet killed self on hospital grounds

    Phoenix VA: Vet killed self on hospital grounds

    Friday, October 20 2017 8:53 PM EDT2017-10-21 00:53:48 GMT
    Carl T. Hayden VA Medical Center (Source: 3TV/CBS 5 filed photo)Carl T. Hayden VA Medical Center (Source: 3TV/CBS 5 filed photo)

    A 33-year-old man took his own life at the Phoenix Veterans Affairs medical center on Friday morning.

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    A 33-year-old man took his own life at the Phoenix Veterans Affairs medical center on Friday morning.

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  • Phoenix V.A. whistleblower lands new gig with federal watchdog office

    Phoenix V.A. whistleblower lands new gig with federal watchdog office

    Tuesday, August 1 2017 6:24 AM EDT2017-08-01 10:24:53 GMT
    Brandon Colemon will be a staff member at  the new Office of Accountability and Whistleblower Protection in Washington. (Source: 3TV/CBS 5)Brandon Colemon will be a staff member at the new Office of Accountability and Whistleblower Protection in Washington. (Source: 3TV/CBS 5)

    A man who nearly lost his job for exposing inadequate care in the v-a scandal has a new gig. He's now working for Washington to be a warrior for other whistleblowers.  

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    A man who nearly lost his job for exposing inadequate care in the v-a scandal has a new gig. He's now working for Washington to be a warrior for other whistleblowers.  

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  • Trump signs law to make VA more accountable for vets' care

    Trump signs law to make VA more accountable for vets' care

    Friday, June 23 2017 5:14 PM EDT2017-06-23 21:14:43 GMT
    President Donald Trump talks with Secretary of Veterans Affairs David Shulkin before signing the "Department of Veterans Affairs Accountability and Whistleblower Protection Act of 2017" on Friday, June 23. (Source: AP Photo/Evan Vucci)President Donald Trump talks with Secretary of Veterans Affairs David Shulkin before signing the "Department of Veterans Affairs Accountability and Whistleblower Protection Act of 2017" on Friday, June 23. (Source: AP Photo/Evan Vucci)

    President Donald Trump signed a bill into law Friday that will make it easier for the Department of Veterans Affairs to fire employees, part of a push to overhaul an agency that is struggling to serve millions of military vets.

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    President Donald Trump signed a bill into law Friday that will make it easier for the Department of Veterans Affairs to fire employees, part of a push to overhaul an agency that is struggling to serve millions of military vets.

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  • Phoenix VA Director speaks about new improvements

    Phoenix VA Director speaks about new improvements

    Monday, May 29 2017 1:54 PM EDT2017-05-29 17:54:27 GMT
    RimaAnn Nelson (Source: VA)RimaAnn Nelson (Source: VA)

    She is the seventh director in less than three years at the Phoenix VA, brought in last October to lead the most scandal-plagued facility in the nation. 

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    She is the seventh director in less than three years at the Phoenix VA, brought in last October to lead the most scandal-plagued facility in the nation. 

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  • Valley vet wants to use $2.5 million legal victory to improve care at Phoenix VA

    Valley vet wants to use $2.5 million legal victory to improve care at Phoenix VA

    Monday, March 13 2017 12:49 AM EDT2017-03-13 04:49:33 GMT
    U.S. Army veteran Steve Cooper won his lawsuit against the Phoenix VA last week. (Source: 3TV/CBS 5)U.S. Army veteran Steve Cooper won his lawsuit against the Phoenix VA last week. (Source: 3TV/CBS 5)

    The case is over, U.S. Army veteran Steve Cooper insists his fight to improve the lives of vets has just begun.

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    The case is over, U.S. Army veteran Steve Cooper insists his fight to improve the lives of vets has just begun.

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  • Court awards Valley veteran $2.5 Million in medical malpractice suit

    Court awards Valley veteran $2.5 Million in medical malpractice suit

    Monday, March 6 2017 8:18 PM EST2017-03-07 01:18:37 GMT
    Steve Cooper hugged veterans after the ruling. (Source: 3TV/CBS 5)Steve Cooper hugged veterans after the ruling. (Source: 3TV/CBS 5)

    U.S. Army vet Steve Cooper was awarded $2.5 million in his medical malpractice lawsuit against the Phoenix VA on Monday. U.S. Magistrate Michelle Burns ruled Monday that a nurse practitioner who found abnormalities in Cooper's prostate in 2011 should have ordered more testing.

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    U.S. Army vet Steve Cooper was awarded $2.5 million in his medical malpractice lawsuit against the Phoenix VA on Monday. U.S. Magistrate Michelle Burns ruled Monday that a nurse practitioner who found abnormalities in Cooper's prostate in 2011 should have ordered more testing.

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  • Dying Valley vet who filed lawsuit against Phoenix VA testifies

    Dying Valley vet who filed lawsuit against Phoenix VA testifies

    Tuesday, February 28 2017 10:03 PM EST2017-03-01 03:03:22 GMT
    (Source: 3TV/CBS 5)(Source: 3TV/CBS 5)

    Army Veteran Steven Cooper took the stand Tuesday in his $50 million medical malpractice lawsuit against the Department of Veteran’s Affairs.  

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    Army Veteran Steven Cooper took the stand Tuesday in his $50 million medical malpractice lawsuit against the Department of Veteran’s Affairs.  

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  • $50 million civil trial accuses Phoenix VA of medical malpractice

    $50 million civil trial accuses Phoenix VA of medical malpractice

    Tuesday, February 28 2017 7:15 AM EST2017-02-28 12:15:39 GMT
    U.S. Army veteran Steve Cooper of Chandler has stage 4 prostate cancer, a terminal illness Cooper claimed could have been easily treated if not for the reckless care he received at Phoenix's VA Medical Center. (Source: 3TV/CBS 5)U.S. Army veteran Steve Cooper of Chandler has stage 4 prostate cancer, a terminal illness Cooper claimed could have been easily treated if not for the reckless care he received at Phoenix's VA Medical Center. (Source: 3TV/CBS 5)

    A Valley veteran's $50 million civil trial targeting the Phoenix's VA Medical Center got underway on Monday in federal court. He claims his terminal illness could have been easily treated if not for the reckless care he received at t he Phoenix VA.

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    A Valley veteran's $50 million civil trial targeting the Phoenix's VA Medical Center got underway on Monday in federal court. He claims his terminal illness could have been easily treated if not for the reckless care he received at t he Phoenix VA.

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  • Dying veteran's medical malpractice case against VA starts Monday

    Dying veteran's medical malpractice case against VA starts Monday

    Monday, February 27 2017 10:27 AM EST2017-02-27 15:27:20 GMT
    Steven Cooper (Source: 3TV/CBS 5 file photo)Steven Cooper (Source: 3TV/CBS 5 file photo)

    Steven Cooper, who is dying of cancer, says he tried for a year to get an appointment at the Phoenix VA, and when he finally did, the practitioner he saw did not provide proper care. Now he is dying of prostate cancer. And suing for medical malpractice to the tune of $50 million.

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    Steven Cooper, who is dying of cancer, says he tried for a year to get an appointment at the Phoenix VA, and when he finally did, the practitioner he saw did not provide proper care. Now he is dying of prostate cancer. And suing for medical malpractice to the tune of $50 million.

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  • Mom helps veteran son as he navigates VA healthcare system

    Mom helps veteran son as he navigates VA healthcare system

    Wednesday, January 18 2017 12:19 AM EST2017-01-18 05:19:10 GMT

    Army veteran Mike Hull of Phoenix believes that without his mom helping him navigate the broken system at the Phoenix VA Hospital, he wouldn’t be alive today. “I think about dying every day. And I don't know if that's common, but, yeah, I think about death every day. And it's because I've been given the tools, you know, and had some of the support around me like my mom and family and friends that I've gotten to this point,” said Hull.  

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    Army veteran Mike Hull of Phoenix believes that without his mom helping him navigate the broken system at the Phoenix VA Hospital, he wouldn’t be alive today. “I think about dying every day. And I don't know if that's common, but, yeah, I think about death every day. And it's because I've been given the tools, you know, and had some of the support around me like my mom and family and friends that I've gotten to this point,” said Hull.  

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  • AZ vets hope new secretary of Veterans Affairs can fix problems at Phoenix VA

    AZ vets hope new secretary of Veterans Affairs can fix problems at Phoenix VA

    Wednesday, January 11 2017 7:09 PM EST2017-01-12 00:09:38 GMT
    Phoenix VA Medical Center (Source: KPHO/KTVK)Phoenix VA Medical Center (Source: KPHO/KTVK)

    U.S. Army and Air Force veteran Kuauhtemoc Rodriguez is the latest whistleblower to come forward and expose serious problems at the Phoenix VA Medical Center. Nearly three years after the facility was at the center of a nationwide scandal that brought to light widespread delays in patient care, not much has changed, according to Rodriguez.

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    U.S. Army and Air Force veteran Kuauhtemoc Rodriguez is the latest whistleblower to come forward and expose serious problems at the Phoenix VA Medical Center. Nearly three years after the facility was at the center of a nationwide scandal that brought to light widespread delays in patient care, not much has changed, according to Rodriguez.

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  • Report: Wait times at Phoenix VA may have contributed to veteran's death

    Report: Wait times at Phoenix VA may have contributed to veteran's death

    Tuesday, January 10 2017 11:10 PM EST2017-01-11 04:10:29 GMT
    (Source: KPHO/KTVK)(Source: KPHO/KTVK)

    Nearly 3 years after other whistleblowers first exposed the deadly wait times scandal at the Phoenix Medical Center, the facility is still suffering from serious delays that have harmful or deadly consequences, a new report found. 

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    Nearly 3 years after other whistleblowers first exposed the deadly wait times scandal at the Phoenix Medical Center, the facility is still suffering from serious delays that have harmful or deadly consequences, a new report found. 

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  • Arizona senators upset over problems at Southern Arizona VA

    Arizona senators upset over problems at Southern Arizona VA

    Friday, November 11 2016 12:03 PM EST2016-11-11 17:03:20 GMT
    (Source: www.tucson.va.gov)(Source: www.tucson.va.gov)

    U.S. Senators John McCain and Jeff Flake say two Department of Veterans Affairs Office of Inspector General reports confirm allegations of wait time manipulation and mismanagement at the Southern Arizona VA Health Care System.

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    U.S. Senators John McCain and Jeff Flake say two Department of Veterans Affairs Office of Inspector General reports confirm allegations of wait time manipulation and mismanagement at the Southern Arizona VA Health Care System.

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  • VA undersecretary for health defends appointment of new director in Phoenix

    VA undersecretary for health defends appointment of new director in Phoenix

    Wednesday, October 5 2016 7:34 PM EDT2016-10-05 23:34:18 GMT
    Veterans Affairs Undersecretary for Health David Shulkin, Phoenix VA Health Care System Director RimaAnn Nelson and Chief of Staff Dr. Maureen McCarthy (Source: KPHO/KTVK)Veterans Affairs Undersecretary for Health David Shulkin, Phoenix VA Health Care System Director RimaAnn Nelson and Chief of Staff Dr. Maureen McCarthy (Source: KPHO/KTVK)

    Veterans Affairs Undersecretary for Health David Shulkin visited the Carl T. Hayden VA Medical Center in Phoenix Wednesday morning. He met with employees, stakeholders, congressional representatives and veteran groups to introduce new Phoenix VA Health Care System Director RimaAnn Nelson. 

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    Veterans Affairs Undersecretary for Health David Shulkin visited the Carl T. Hayden VA Medical Center in Phoenix Wednesday morning. He met with employees, stakeholders, congressional representatives and veteran groups to introduce new Phoenix VA Health Care System Director RimaAnn Nelson. 

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  • Continued delays for veterans at Phoenix VA system, report shows

    Continued delays for veterans at Phoenix VA system, report shows

    Tuesday, October 4 2016 10:58 PM EDT2016-10-05 02:58:33 GMT
    (Source: KPHO/KTVK)(Source: KPHO/KTVK)

    Veterans still are dying while awaiting care at the Phoenix VA Health Care System, according to Department of Veterans Affairs Inspector General report released Tuesday.

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    Veterans still are dying while awaiting care at the Phoenix VA Health Care System, according to Department of Veterans Affairs Inspector General report released Tuesday.

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  • Phoenix VA Health Care System getting another director

    Phoenix VA Health Care System getting another director

    Thursday, September 29 2016 6:35 PM EDT2016-09-29 22:35:57 GMT
    RimaAnn Nelson (Source: VA)RimaAnn Nelson (Source: VA)

    The Department of Veterans Affairs says the Phoenix VA Health Care System is getting another new director. Department officials said Thursday that RimaAnn Nelson has been appointed director, effective Sunday. 

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    The Department of Veterans Affairs says the Phoenix VA Health Care System is getting another new director. Department officials said Thursday that RimaAnn Nelson has been appointed director, effective Sunday. 

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  • Phoenix VA director retiring after less than a year

    Phoenix VA director retiring after less than a year

    Friday, August 26 2016 5:51 PM EDT2016-08-26 21:51:50 GMT
    Deborah Amdur took over as medical director of the Phoenix VA in December 2015. (Source: KPHO/KTVK)Deborah Amdur took over as medical director of the Phoenix VA in December 2015. (Source: KPHO/KTVK)

    After less than a year on the job, the medical director of the Phoenix VA, Deborah Amdur, is retiring for "personal health reasons, a Phoenix VA Health Care Systems spokesman announced Friday. 

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    After less than a year on the job, the medical director of the Phoenix VA, Deborah Amdur, is retiring for "personal health reasons, a Phoenix VA Health Care Systems spokesman announced Friday. 

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  • Prescott VA volunteer attacked at health care facility

    Prescott VA volunteer attacked at health care facility

    Thursday, June 23 2016 8:57 AM EDT2016-06-23 12:57:02 GMT
    Richard Fournier says a homeless veteran repeatedly smashed his knee with a flagpole. (Source: KPHO/KTVK)Richard Fournier says a homeless veteran repeatedly smashed his knee with a flagpole. (Source: KPHO/KTVK)

    The Prescott volunteer says a homeless veteran repeatedly smashed his knee with a flagpole. Richard Fournier says because of the attack, he's been trying to get care and more security at the front desk for months.

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    The Prescott volunteer says a homeless veteran repeatedly smashed his knee with a flagpole. Richard Fournier says because of the attack, he's been trying to get care and more security at the front desk for months.

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  • VA whistleblower calls out VA Central Office senior leadership

    VA whistleblower calls out VA Central Office senior leadership

    Wednesday, June 15 2016 7:44 PM EDT2016-06-15 23:44:25 GMT
    (Source: KPHO/KTVK)(Source: KPHO/KTVK)

    A new VA insider is coming forward and producing shocking claims about leaders abusing power. Supervisors physically threatening employee and sexual harassment are just some of the allegations against the VA Central Office. The employee took his concerns all the way to the top and yet little to nothing has been done about it. 

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    Another VA insider is coming forward with shocking claims about leaders abusing power. Supervisors physically threatening employees and sexual harassment are just some of the allegations against the VA Central Office. The employee, a U.S. Air Force veteran and information security officer who chose to conceal his identity, took his concerns all the way to the top and yet little to nothing has been done about them.

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  • Suicidal veteran and VA employee 'fell through the cracks,' says wife

    Suicidal veteran and VA employee 'fell through the cracks,' says wife

    Thursday, June 9 2016 11:37 PM EDT2016-06-10 03:37:50 GMT

    A Valley veteran and VA employee took his own life. And now, in an exclusive interview, his widow says she was never told by medical staff at the Phoenix VA about all the warning signs. 

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    A Valley veteran and VA employee took his own life. And now, in an exclusive interview, his widow says she was never told by medical staff at the Phoenix VA about all the warning signs.

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  • 3 senior officials at Phoenix VA removed

    3 senior officials at Phoenix VA removed

    Wednesday, June 8 2016 8:02 PM EDT2016-06-09 00:02:51 GMT

    The Department of Veterans Affairs (VA) today announced that it has removed three senior officials at the Phoenix VA Health Care System. The move follows an announcement in March in which VA proposed the removal of Lance Robinson, the facility’s Associate Director; Brad Curry, Chief of Health Administration Service; and Dr. Darren Deering, Chief of Staff. 

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    The Department of Veterans Affairs (VA) today announced that it has removed three senior officials at the Phoenix VA Health Care System. The move follows an announcement in March in which VA proposed the removal of Lance Robinson, the facility’s Associate Director; Brad Curry, Chief of Health Administration Service; and Dr. Darren Deering, Chief of Staff. 

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  • Justice Dept. backs fired VA official in legal challenge

    Justice Dept. backs fired VA official in legal challenge

    Thursday, June 2 2016 6:11 PM EDT2016-06-02 22:11:45 GMT
    Sharon Helman, shown May 1, 2014, was fired soon after the passage last year of the VA Accountability Act. She is now suing to get her job back. (Source: KPHO/KTVK)Sharon Helman, shown May 1, 2014, was fired soon after the passage last year of the VA Accountability Act. She is now suing to get her job back. (Source: KPHO/KTVK)

    Sharon Helman, the former director of the Phoenix VA Health Care System, is suing the VA to win back her old job. Helman argues in court papers that a key portion of a 2014 law passed in response to the wait-time scandal is unconstitutional and denies her an important step to appeal her firing.

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    Sharon Helman, the former director of the Phoenix VA Health Care System, is suing the VA to win back her old job. Helman argues in court papers that a key portion of a 2014 law passed in response to the wait-time scandal is unconstitutional and denies her an important step to appeal her firing.

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  • CNN: Fired Phoenix VA director could return to job

    CNN: Fired Phoenix VA director could return to job

    Wednesday, June 1 2016 7:29 PM EDT2016-06-01 23:29:58 GMT
    Sharon Helman, shown May 1, 2014, was fired soon after the passage last year of the VA Accountability Act. She is now suing to get her job back. (Source: KPHO/KTVK)Sharon Helman, shown May 1, 2014, was fired soon after the passage last year of the VA Accountability Act. She is now suing to get her job back. (Source: KPHO/KTVK)

    The former head of the Veterans Affairs office in Phoenix, who was fired in the wake of the VA wait-time scandal, could find an easier path back to her old job because of a decision by Attorney General Loretta Lynch.

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    The former head of the Veterans Affairs office in Phoenix, who was fired in the wake of the VA wait-time scandal, could find an easier path back to her old job because of a decision by Attorney General Loretta Lynch.

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  • Broken Promises: Crisis at the VA

    Broken Promises: Crisis at the VA

    Tuesday, May 31 2016 12:38 PM EDT2016-05-31 16:38:03 GMT

    This weekend, we honor our nation's veterans. Here at CBS5, we have put together a 30-minute special zeroing in on recent problems in the VA health care system.  This special includes exclusive information about VA health care as well as stories from whistleblowers who came to us for answers. 

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    This weekend, we honor our nation's veterans. Here at CBS5, we have put together a 30-minute special zeroing in on recent problems in the VA health care system.  This special includes exclusive information about VA health care as well as stories from whistleblowers who came to us for answers. 

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  • 'Hit list' angers VA whistleblower

    'Hit list' angers VA whistleblower

    Wednesday, May 18 2016 9:42 PM EDT2016-05-19 01:42:51 GMT

    VA employees are crying foul on national leadership after they say a so-called "hit-list" has surfaced. One of those names is a Phoenix VA whistleblower who is coming forward, showing her face and using her name in defense.  

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    VA employees are crying foul on national leadership after they say a so-called "hit-list" has surfaced. One of those names is a Phoenix VA whistleblower who is coming forward, showing her face and using her name in defense. 

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  • Ex-Phoenix VA head gets probation in wait list-linked case

    Ex-Phoenix VA head gets probation in wait list-linked case

    Monday, May 16 2016 4:53 PM EDT2016-05-16 20:53:17 GMT
    Sharon Helman, shown May 1, 2014, was fired soon after the passage last year of the VA Accountability Act. She is now suing to get her job back. (Source: KPHO/KTVK)Sharon Helman, shown May 1, 2014, was fired soon after the passage last year of the VA Accountability Act. She is now suing to get her job back. (Source: KPHO/KTVK)

    A former VA health system director has been sentenced to two years' probation for failing to disclose gifts received while supervising the Phoenix hospital where whistleblowers revealed veterans on secret waiting lists faced scheduling delays of up to a year.

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    A former VA health system director has been sentenced to two years' probation for failing to disclose gifts received while supervising the Phoenix hospital where whistleblowers revealed veterans on secret waiting lists faced scheduling delays of up to a year.

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  • Two new whistleblowers come forward at Phoenix VA with concerns

    Two new whistleblowers come forward at Phoenix VA with concerns

    Thursday, May 12 2016 10:08 PM EDT2016-05-13 02:08:17 GMT
    Marci Jarome, left, and Pauline DeWenter said they're being stonewalled by their manager at the Phoenix VA (Source: KPHO/KTVK)Marci Jarome, left, and Pauline DeWenter said they're being stonewalled by their manager at the Phoenix VA (Source: KPHO/KTVK)

    Employees at the Phoenix VA say they're being stonewalled by their own manager.  

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    Employees at the Phoenix VA say they're being stonewalled by their own manager.  

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  • Phoenix VA whistleblower claims she 'fell through the cracks'

    Phoenix VA whistleblower claims she 'fell through the cracks'

    Thursday, April 28 2016 9:27 PM EDT2016-04-29 01:27:07 GMT
    A new whistleblower comes forward about the Phoenix VA Medical Center (Source: KPHO/KTVK)A new whistleblower comes forward about the Phoenix VA Medical Center (Source: KPHO/KTVK)

    More problems inside the troubled Phoenix VA as a new whistleblower comes forward. 

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    More problems inside the troubled Phoenix VA as a new whistleblower comes forward. 

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  • Ex-VA Employee: Construction policy ignored, patients and employees put at risk

    Ex-VA Employee: Construction policy ignored, patients and employees put at risk

    Thursday, April 14 2016 3:03 AM EDT2016-04-14 07:03:28 GMT
    Former Phoenix VA engineer is raising questions about construction at Phoenix VA (Source: KPHO/KTVK)Former Phoenix VA engineer is raising questions about construction at Phoenix VA (Source: KPHO/KTVK)

    Patients and employees at the Phoenix VA might be at risk for a construction mishap after an engineer says manual policies were not followed in recent construction in the Emergency Department.  

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    Patients and employees at the Phoenix VA might be at risk for a construction mishap after an engineer says manual policies were not followed in recent construction in the Emergency Department.  

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  • Minority veteran group sues VA

    Minority veteran group sues VA

    Tuesday, April 12 2016 11:39 PM EDT2016-04-13 03:39:25 GMT

    The Gila River Indian Community is suing the Department of Veterans Affairs, accusing the agency of withholding payments for veteran care. The largest minority veteran group in the Valley, the Community is demanding the VA reimburse Indian tribes for tens of thousands of dollars in care they honorably deserve. 

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    The Gila River Indian Community is suing the Department of Veterans Affairs, accusing the agency of withholding payments for veteran care. The largest minority veteran group in the Valley, the Community is demanding the VA reimburse Indian tribes for tens of thousands of dollars in care they honorably deserve. 

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  • Concerned Vets for America speaks out on anniversary of VA scandal

    Concerned Vets for America speaks out on anniversary of VA scandal

    Monday, April 11 2016 12:15 PM EDT2016-04-11 16:15:34 GMT

    Since the start of the scandal in 2013, only three VA managers have been recommended for termination.

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    Since the start of the scandal in 2013, only three VA managers have been recommended for termination.

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  • VA director breaks silence on hospital issues

    VA director breaks silence on hospital issues

    Saturday, April 9 2016 11:43 AM EDT2016-04-09 15:43:44 GMT
    Deborah Amdur took over as medical director of the Phoenix VA in December 2015. (Source: KPHO/KTVK)Deborah Amdur took over as medical director of the Phoenix VA in December 2015. (Source: KPHO/KTVK)

    For weeks now we have been talking to whistleblowers and investigating problem after problem from inside the troubled Phoenix VA. Now, the Medical Director, Deborah Amdur is addressing the claims. She says little by little things are getting better and in part because of my reports, she's become aware of specific issues and taking immediate action.

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    For weeks now we have been talking to whistleblowers and investigating problem after problem from inside the troubled Phoenix VA. Now, the Medical Director, Deborah Amdur is addressing the claims. She says little by little things are getting better and in part because of my reports, she's become aware of specific issues and taking immediate action.

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  • VA National Scandal Reports Released

    VA National Scandal Reports Released

    Thursday, April 7 2016 7:21 PM EDT2016-04-07 23:21:58 GMT
    National report says problems at Phoenix VA haven't gotten much better (Source: KPHO/KTVK)National report says problems at Phoenix VA haven't gotten much better (Source: KPHO/KTVK)

    The Inspector General has found evidence that staffers are manipulating wait times to make it appear vets are getting timely care. The national report confirms that problems first exposed at the Phoenix VA in 2014 have not gotten much better. 

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    The Inspector General has found evidence that staffers are manipulating wait times to make it appear vets are getting timely care. The national report confirms that problems first exposed at the Phoenix VA in 2014 have not gotten much better. 

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  • Program created to help veterans is reportedly failing them

    Program created to help veterans is reportedly failing them

    Wednesday, April 6 2016 8:17 PM EDT2016-04-07 00:17:59 GMT

    A program created to help veterans is reportedly failing them and insiders say the Phoenix VA is to blame. 

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    A program created to help veterans is reportedly failing them and insiders say the Phoenix VA is to blame. 

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  • Veteran waits 7 years for surgery at Phoenix VA

    Veteran waits 7 years for surgery at Phoenix VA

    Friday, April 1 2016 11:33 PM EDT2016-04-02 03:33:00 GMT
    Vet waits years for surgery (Photo source: KPHO/KTVK)Vet waits years for surgery (Photo source: KPHO/KTVK)

    We have been uncovering problem after problem with the Phoenix VA Healthcare system in Phoenix and another veteran is coming forward complaining of broken promises. Harry Golden says he simply can't take it anymore, he's waited seven years for an appointment and even brought his concerns to Senator John McCain and nothing has happened.  

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    We have been uncovering problem after problem with the Phoenix VA Healthcare system in Phoenix and another veteran is coming forward complaining of broken promises. Harry Golden says he simply can't take it anymore, he's waited seven years for an appointment and even brought his concerns to Senator John McCain and nothing has happened.  

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  • Veteran who was denied VA benefits has died

    Veteran who was denied VA benefits has died

    Friday, April 1 2016 3:47 PM EDT2016-04-01 19:47:48 GMT
    Army veteran John Marshall was fighting terminal cancer while at the same time, fighting the Phoenix VA for service-related benefits (Photo source: KPHO/KTVK)Army veteran John Marshall was fighting terminal cancer while at the same time, fighting the Phoenix VA for service-related benefits (Photo source: KPHO/KTVK)

    There has been a devastating development in a story we first reported a month ago. Army Veteran John Marshall was fighting terminal cancer while at the same time, fighting the Phoenix VA for service related benefits for his time served. Sadly, Marshall passed away this week.  

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    There has been a devastating development in a story we first reported a month ago. Army Veteran John Marshall was fighting terminal cancer while at the same time, fighting the Phoenix VA for service related benefits for his time served. Sadly, Marshall passed away this week.  

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  • Dead veterans canceling their own appointments?

    Dead veterans canceling their own appointments?

    Wednesday, March 30 2016 8:54 PM EDT2016-03-31 00:54:34 GMT
    Kuauhtemoc Rodriguez claims dead veterans are canceling appointments at the Phoenix VA (Source: KPHO/KTVK)Kuauhtemoc Rodriguez claims dead veterans are canceling appointments at the Phoenix VA (Source: KPHO/KTVK)

    Dead veterans apparently canceling their own appointments? That's what one insider says is happening at the Phoenix VA. That whistleblower providing screen grabs of numbers that he says prove that hundreds of appointments were deleted from the system that were over 120 days past due to be scheduled. 

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    Dead veterans apparently canceling their own appointments? That's what one insider says is happening at the Phoenix VA. That whistleblower providing screen grabs of numbers that he says prove that hundreds of appointments were deleted from the system that were over 120 days past due to be scheduled. 

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  • Senator McCain shunned by VA Director Amdur

    Senator McCain shunned by VA Director Amdur

    Tuesday, March 29 2016 8:56 PM EDT2016-03-30 00:56:31 GMT
    Sen. John McCain talks exclusively with Ashleigh Barry about the Phoenix VA problems (Source: KPHO/KTVK)Sen. John McCain talks exclusively with Ashleigh Barry about the Phoenix VA problems (Source: KPHO/KTVK)

    Senator John McCain says he was shunned by the new Director of the Phoenix VA and he's now sharing his concerns about Deborah Amdur and her lack of communication.  He granted us an exclusive one-on-one interview as we continue to uncover bombshell after bombshell within the troubled administration. 

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    Senator John McCain says he was shunned by the new Director of the Phoenix VA and he's now sharing his concerns about Deborah Amdur and her lack of communication.  He granted us an exclusive one-on-one interview as we continue to uncover bombshell after bombshell within the troubled administration. 

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  • VA employees being threatened to sign petition in support of embattled doctor

    VA employees being threatened to sign petition in support of embattled doctor

    Thursday, March 24 2016 10:14 PM EDT2016-03-25 02:14:51 GMT
    A new campaign at the Phoenix VA to keep a doctor in power (Source: KPHO/KTVK)A new campaign at the Phoenix VA to keep a doctor in power (Source: KPHO/KTVK)

    Department of Veterans Affairs employees claim they're being threatened to sign a petition to save a man's job or else. It's a campaign to keep Chief Medical Dr. Darren Deering in power and the approach may be illegal.

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    Department of Veterans Affairs employees claim they're being threatened to sign a petition to save a man's job or else. It's a campaign to keep Chief Medical Dr. Darren Deering in power and the approach may be illegal.

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  • Vietnam vet who served with Senator McCain denied VA dental care

    Vietnam vet who served with Senator McCain denied VA dental care

    Friday, March 18 2016 7:49 PM EDT2016-03-18 23:49:21 GMT

    A Vietnam era Veteran has been denied dental care by the Phoenix VA. He was wounded in action while stationed on the same aircraft carrier as Senator John McCain. 

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    A Vietnam era Veteran has been denied dental care by the Phoenix VA. He was wounded in action while stationed on the same aircraft carrier as Senator John McCain.  

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  • VA employees allowed to work excessive overtime

    VA employees allowed to work excessive overtime

    Thursday, March 17 2016 8:52 PM EDT2016-03-18 00:52:25 GMT

    Problems at the Phoenix VA are well-known. And now, we're learning that some employees are being allowed to work enormous amounts of overtime. 

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    Problems at the Phoenix VA are well-known. And now, we're learning that some employees are being allowed to work enormous amounts of overtime. 

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  • Bombshell VA report shows suicidal veterans released from hospital or ignored

    Bombshell VA report shows suicidal veterans released from hospital or ignored

    Wednesday, March 16 2016 10:12 PM EDT2016-03-17 02:12:12 GMT

     A bombshell new report on the Phoenix VA has been released. Suicidal veterans who tried to check in for help say they were turned away. 

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    A bombshell new report on the Phoenix VA has been released. Suicidal veterans who tried to check in for help say they were turned away. 

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  • VA director listens to host of concerns, recommended firings

    Wednesday, March 16 2016 3:00 PM EDT2016-03-16 19:00:37 GMT

    There could soon be a leadership shake-up at the troubled Phoenix VA Hospital. The National Department of Veterans Affairs is recommending the removal of three senior officials including the chief of staff. 

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    There could soon be a leadership shake-up at the troubled Phoenix VA Hospital. The National Department of Veterans Affairs is recommending the removal of three senior officials including the chief of staff. 

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  • Veteran deemed 'suicidal' waits for appointment

    Veteran deemed 'suicidal' waits for appointment

    Thursday, March 10 2016 10:04 PM EST2016-03-11 03:04:41 GMT
    Veteran says VA is keeping her waiting for an appointment (Photo source: KPHO/KTVK)Veteran says VA is keeping her waiting for an appointment (Photo source: KPHO/KTVK)

    A veteran, deemed suicidal says she has been shunned by the VA. She's been waiting months to see a specialist about her chronic pain, and says the hardest part of it all is the suffering. Rather than getting in immediately for treatment, she says it's been nothing but hurdles.

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    A veteran, deemed suicidal says she has been shunned by the VA. She's been waiting months to see a specialist about her chronic pain, and says the hardest part of it all is the suffering. Rather than getting in immediately for treatment, she says it's been nothing but hurdles.

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  • Widow claims VA failed dying husband

    Widow claims VA failed dying husband

    Wednesday, March 9 2016 7:46 PM EST2016-03-10 00:46:53 GMT
    In repeated letters to the Phoenix VA Health Care System, Christian Munster described himself as "A patient fighting for his life." (Source: KPHO/KTVK)In repeated letters to the Phoenix VA Health Care System, Christian Munster described himself as "A patient fighting for his life." (Source: KPHO/KTVK)
    Christin Bowra says her husband, Christian Hans Munster, was seen by doctors in the Northern Arizona and Phoenix VA systems, and that while he was slowly dying, the VA did not deliver on promises to provide the care that could have saved his life. More >

    Christin Bowra says her husband, Christian Hans Munster, was seen by doctors in the Northern Arizona and Phoenix VA systems, and that while he was slowly dying, the VA did not deliver on promises to provide the care that could have saved his life.

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  • VA administrator provides little insight in Phoenix VA complaints

    VA administrator provides little insight in Phoenix VA complaints

    Thursday, March 3 2016 7:02 PM EST2016-03-04 00:02:02 GMT
    Doctor Carolyn Clancy, the Deputy Undersecretary for Veterans Affairs Health (Source: KPHO/KTVK)Doctor Carolyn Clancy, the Deputy Undersecretary for Veterans Affairs Health (Source: KPHO/KTVK)

    For the past two weeks, we have been uncovering stories of mismanagement at the Phoenix Veterans Affairs Medical Center. For the first time, a top administrator step forward to respond to these claims.

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    For the past two weeks, we have been uncovering stories of mismanagement at the Phoenix Veterans Affairs Medical Center. For the first time, a top administrator step forward to respond to these claims.

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  • VA insider comes forward regarding recent controversy in vet healthcare

    VA insider comes forward regarding recent controversy in vet healthcare

    Thursday, March 3 2016 12:09 PM EST2016-03-03 17:09:52 GMT
    An exterior view of the VA medical center in Phoenix (Source: KPHO/KTVK)An exterior view of the VA medical center in Phoenix (Source: KPHO/KTVK)

    A VA insider is coming forward, placing blame and producing shocking statistics. We've been uncovering stories of canceled appointments, long wait times and medical mismanagement for weeks. 

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    A VA insider is coming forward, placing blame and producing shocking statistics. We've been uncovering stories of canceled appointments, long wait times and medical mismanagement for weeks. 

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  • VA employee letter reveals shocking allegations

    Tuesday, March 1 2016 10:39 PM EST2016-03-02 03:39:01 GMT
    A exterior view of the VA medical center in Phoenix (Source: KPHO/KTVK)A exterior view of the VA medical center in Phoenix (Source: KPHO/KTVK)

    A shocking statement from a man who not only works on the inside, but he was also one of the whistle-blowers who got the feds to take a closer look at the Phoenix VA Hospital.  

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    A shocking statement from a man who not only works on the inside, but he was also one of the whistle-blowers who got the feds to take a closer look at the Phoenix VA Hospital.  

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  • Former director of Phoenix VA hospital pleads guilty in financial disclosure case

    Former director of Phoenix VA hospital pleads guilty in financial disclosure case

    Tuesday, March 1 2016 5:57 PM EST2016-03-01 22:57:39 GMT
    Sharon Helman, shown May 1, 2014 (Source: KPHO/KTVK)Sharon Helman, shown May 1, 2014 (Source: KPHO/KTVK)

    The former director of the Phoenix VA Medical Center pleaded guilty on Tuesday to making a false financial disclosure to the federal government. 

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    The former director of the Phoenix VA Medical Center pleaded guilty on Tuesday to making a false financial disclosure to the federal government. 

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  • DES to continue food stamp assistance along AZ-UT border

    DES to continue food stamp assistance along AZ-UT border

    Friday, February 26 2016 9:21 PM EST2016-02-27 02:21:14 GMT
    (Source: MGN Online)(Source: MGN Online)

    After this week’s big food stamp fraud indictment of eleven members of a polygamous sect on the Utah-Arizona border, many other people in the area were left wondering if their personal benefits were in jeopardy. Residents of Colorado City, AZ and Hildale, UT heard rumors that their benefits might be cut entirely. 

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    After this week’s big food stamp fraud indictment of eleven members of a polygamous sect on the Utah-Arizona border, many other people in the area were left wondering if their personal benefits were in jeopardy. Residents of Colorado City, AZ and Hildale, UT heard rumors that their benefits might be cut entirely. 

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  • VA HOSPITAL TROUBLES

    World War II veteran waits nearly 12 hours in VA emergency room

    World War II veteran waits nearly 12 hours in VA emergency room

    Wednesday, February 24 2016 9:53 PM EST2016-02-25 02:53:12 GMT
    WWII Army veteran Glenn Diller said he waited nearly 12 hours in the ER at the Phoenix  VA to see a doctor. It never happened. (Source: KPHO/KTVKWWII Army veteran Glenn Diller said he waited nearly 12 hours in the ER at the Phoenix VA to see a doctor. It never happened. (Source: KPHO/KTVK

    World War II Army veteran Glenn Diller said he waited nearly 12 hours in the ER at the Phoenix VA to see a doctor. It never happened. When he finally went to another hospital, a doctor saw him immediately. "It should be a lot better system," he said of the VA's health care.

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    World War II Army veteran Glenn Diller said he waited nearly 12 hours in the ER at the Phoenix VA to see a doctor. It never happened. When he finally went to another hospital, a doctor saw him immediately. "It should be a lot better system," he said of the VA's health care.

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  • No response from VA about mismanagement complaints

    No response from VA about mismanagement complaints

    Saturday, February 20 2016 4:05 PM EST2016-02-20 21:05:45 GMT
    A exterior view of the VA medical center in Phoenix (Source: KPHO/KTVK)A exterior view of the VA medical center in Phoenix (Source: KPHO/KTVK)

    Surgeries at the Department of Veterans Affairs Hospital are expected to resume on Monday. We first reported information on Thursday about how VA insiders say they brought a dust concern to their attention months ago and nothing was done about it. Now, more than one insider is coming forward with concerns about the way health care is handled there. A lawmaker, too, is looking for answers and says he walked away with few.

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    Surgeries at the Department of Veterans Affairs Hospital are expected to resume on Monday. We first reported information on Thursday about how VA insiders say they brought a dust concern to their attention months ago and nothing was done about it. Now, more than one insider is coming forward with concerns about the way health care is handled there. A lawmaker, too, is looking for answers and says he walked away with few.

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  • Surgeries at the Phoenix VA to resume on Monday

    Surgeries at the Phoenix VA to resume on Monday

    Friday, February 19 2016 9:01 PM EST2016-02-20 02:01:25 GMT
    A exterior view of the VA medical center in Phoenix (Source: KPHO/KTVK)A exterior view of the VA medical center in Phoenix (Source: KPHO/KTVK)

    Following an extensive review of the operating room environment, surgeries at the Phoenix VA Health Care System will resume on Monday, according to an email from an agency spokeswoman on Friday evening.

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    Following an extensive review of the operating room environment, surgeries at the Phoenix VA Health Care System will resume on Monday, according to an email from an agency spokeswoman on Friday evening.

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  • VA insider provides startling statistics on canceled surgeries

    Thursday, February 18 2016 9:37 PM EST2016-02-19 02:37:55 GMT
    (Photo source: phoenixva.gov)(Photo source: phoenixva.gov)

    A Department of Veterans Affairs employee is speaking out about the recent cancellations. of surgeries because of a ventilation problem. "Management at the Phoenix VA could care less," said the employee who asked to remain antonymous.

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    A Department of Veterans Affairs employee is speaking out about the recent cancellations of surgeries because of a ventilation problem. "Management at the Phoenix VA could care less," said the employee, who asked to remain antonymous.  

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  • UPDATE

    Phoenix VA Health Care postpones surgeries for the rest of the week

    Phoenix VA Health Care postpones surgeries for the rest of the week

    Thursday, February 18 2016 2:10 AM EST2016-02-18 07:10:49 GMT
    (Source: KPHO/KTVK)(Source: KPHO/KTVK)

    The Phoenix VA Health Care System has postponed surgeries for the rest of the week due to a mechanical issue in the operating rooms.

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    The Phoenix VA Health Care System has postponed surgeries for the rest of the week due to a mechanical issue in the operating rooms.

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  • Valley veteran dying of cancer files $50 million lawsuit against Phoenix VA

    Valley veteran dying of cancer files $50 million lawsuit against Phoenix VA

    Wednesday, October 28 2015 1:44 PM EDT2015-10-28 17:44:46 GMT
    U.S. Army Veteran Steven Cooper and his girlfriend, Rima FollmanU.S. Army Veteran Steven Cooper and his girlfriend, Rima Follman
    A U.S. Army Veteran, dying of cancer, has just filed a $50 million lawsuit, alleging medical negligence. It is the latest in a string of lawsuits targeting the Phoenix Veterans' Affairs Medical Center.More >
    A U.S. Army Veteran, dying of cancer, has just filed a $50 million lawsuit, alleging medical negligence. It is the latest in a string of lawsuits targeting the Phoenix Veterans' Affairs Medical Center.More >
  • 'VA is LYING' proclaims new billboard near VA Medical Center in Phoenix

    'VA is LYING' proclaims new billboard near VA Medical Center in Phoenix

    Monday, October 12 2015 8:06 PM EDT2015-10-13 00:06:56 GMT
    The billboard went up just blocks from the Phoenix VA Medical Center Monday. (Source: KPHO/KTVK)The billboard went up just blocks from the Phoenix VA Medical Center Monday. (Source: KPHO/KTVK)
    A new billboard decrying the care veterans receive went up near the Phoenix VA Health Care System Monday. The message? "VA is LYING! Veterans are DYING!" The billboard is located on Indian School Road near Eighth Street. It's a strategic location. More >
    A new billboard decrying the care veterans receive went up near the Phoenix VA Health Care System Monday. The message? "VA is LYING! Veterans are DYING!" The billboard is located on Indian School Road near Eighth Street. It's a strategic location. More >
  • U.S. Senate committee vows to end culture of whistleblower retaliation at VA

    U.S. Senate committee vows to end culture of whistleblower retaliation at VA

    Wednesday, September 23 2015 2:17 AM EDT2015-09-23 06:17:55 GMT
    Tuesday's hearing before the U.S. Senate Committee on Homeland Security and Governmental Affairs reignited anger and frustration directed at the Veterans Health Administration. (Source: www.hsgac.senate.gov)Tuesday's hearing before the U.S. Senate Committee on Homeland Security and Governmental Affairs reignited anger and frustration directed at the Veterans Health Administration. (Source: www.hsgac.senate.gov)
    In the wake of the VA health care scandal that broke right here in the Valley, many veterans had a lot of questions about wait times and accountability. Tuesday, those who blew the whistle at the VA were on Capitol Hill as the U.S. Senate looked for answers about retaliation. More >
    In the wake of the VA health care scandal that broke right here in the Valley, many veterans had a lot of questions about wait times and accountability. Tuesday, those who blew the whistle at the VA were on Capitol Hill as the U.S. Senate looked for answers about retaliation. More >
  • Another lawsuit accuses Phoenix VA of negligent care

    Another lawsuit accuses Phoenix VA of negligent care

    Monday, September 21 2015 9:53 PM EDT2015-09-22 01:53:15 GMT
    Former U.S. Marine Jason Cooper, before and after, being hit by a car (Source: Gregory Patton, Cooper's attorney)Former U.S. Marine Jason Cooper, before and after, being hit by a car (Source: Gregory Patton, Cooper's attorney)
    Hospital staffers are accused of ignoring a former U.S. Marine's medical history and not providing sufficient care.More >
    Hospital staffers are accused of ignoring a former U.S. Marine's medical history and not providing sufficient care.More >
  • Veteran's suicide on VA grounds spurs calls for help

    Veteran's suicide on VA grounds spurs calls for help

    Wednesday, May 27 2015 10:44 AM EDT2015-05-27 14:44:59 GMT

    To spur that talk, a few dozen veterans gathered outside the Phoenix VA Hospital on Tuesday to protest what they say is the lack of help for suicidal veterans.

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    To spur that talk, a few dozen veterans gathered outside the Phoenix VA Hospital on Tuesday to protest what they say is the lack of help for suicidal veterans.

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