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  • 3 On Your Side

    Smart devices: Do you own what you buy?

    Smart devices: Do you own what you buy?

    Saturday, February 4 2017 9:52 AM EST2017-02-04 14:52:25 GMT
    Consumers are app crazy, and not only to control temps or lights. They're unlocking doors and maybe even seeing what's inside the fridge. (Source: Alexander Kirch via 123RF)Consumers are app crazy, and not only to control temps or lights. They're unlocking doors and maybe even seeing what's inside the fridge. (Source: Alexander Kirch via 123RF)

    "Oftentimes, the companies that make these products insist that even though you might own the physical object, you don't own the software code inside of it," he said. "And that code is really fundamental to the operation of those products."

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    "Oftentimes, the companies that make these products insist that even though you might own the physical object, you don't own the software code inside of it," digital rights specialist and author Aaron Perzanowski said. "And that code is really fundamental to the operation of those products."

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  • Recent 3 On Your Side storiesMore>>

  • 3 On Your Side

    Oil changes: Should you consider using synthetic oil?

    Oil changes: Should you consider using synthetic oil?

    Tuesday, June 27 2017 12:30 AM EDT2017-06-27 04:30:09 GMT
    AAA of Arizona is advising consumers to start thinking about using synthetic oil. (Source: 3TV/CBS 5)AAA of Arizona is advising consumers to start thinking about using synthetic oil. (Source: 3TV/CBS 5)

    The high temperatures in the Valley can be dangerous for you but they can also take a toll on your car. With that in mind, AAA of Arizona is advising consumers to start thinking about using synthetic oil.  ?

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    The high temperatures in the Valley can be dangerous for you but they can also take a toll on your car. With that in mind, AAA of Arizona is advising consumers to start thinking about using synthetic oil.  

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  • 3 On Your Side

    Save money by cleaning your mattress

    Save money by cleaning your mattress

    Wednesday, June 21 2017 8:52 PM EDT2017-06-22 00:52:45 GMT

    In order to protect your investment, you should give your mattress a good cleaning

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    In order to protect your investment, you should give your mattress a good cleaning

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  • 3 On Your Side

    Keep your private information safe when paying bills by phone

    Keep your private information safe when paying bills by phone

    Wednesday, June 21 2017 1:33 AM EDT2017-06-21 05:33:37 GMT
    Buying items online is made easier with apps but it's also easier for hackers to get to your private information. (Source: 3TV/CBS 5)Buying items online is made easier with apps but it's also easier for hackers to get to your private information. (Source: 3TV/CBS 5)

    It may be getting easier to use your phone to make purchases these days but it's also getting easier for hackers to get to your private information.

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    It may be getting easier to use your phone to make purchases these days but it's also getting easier for hackers to get to your private information.

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  • 3 On Your Side

    How to save money on groceries

    How to save money on groceries

    Tuesday, June 20 2017 4:24 PM EDT2017-06-20 20:24:45 GMT
    (Source: USDA)(Source: USDA)

    Buying groceries is probably one of the most expensive things in your family budget. But there are some things you can do to keep you from getting sticker shock at the cash register.

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    Buying groceries is probably one of the most expensive things in your family budget. But there are some things you can do to keep you from getting sticker shock at the cash register.

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  • 3 On Your Side

    Your passport may not be valid

    Your passport may not be valid

    Saturday, June 17 2017 9:56 AM EDT2017-06-17 13:56:45 GMT

    It’s travel time! That means once-in-a-lifetime vacations or glamorous getaways. Before you go, what’s on your checklist? Flight and hotel? Booked. Bags? Packed. Read all the passport rules for where you’re going? No?!

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    It’s travel time! That means once-in-a-lifetime vacations or glamorous getaways. Before you go, what’s on your checklist? Flight and hotel? Booked. Bags? Packed. Read all the passport rules for where you’re going? No?!

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  • 3 On Your Side

    Update: Unlicensed contractor charged with felonies

    Update: Unlicensed contractor charged with felonies

    Friday, June 16 2017 6:39 AM EDT2017-06-16 10:39:22 GMT
    After handing over money to Bryan Hayden, Matt Sargent said the unlicensed contractor stopped showing up to his home and kept all the money. (Source: 3TV/CBS 5)After handing over money to Bryan Hayden, Matt Sargent said the unlicensed contractor stopped showing up to his home and kept all the money. (Source: 3TV/CBS 5)

    His name is Bryan Hayden and 3 On Your Side was there when he was finally caught and cuffed. People like Matt Sargent say, it's a relief.

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    His name is Bryan Hayden and 3 On Your Side was there when he was finally caught and cuffed. People like Matt Sargent say, it's a relief.

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  • 3 On Your Side

    Glendale woman says car wash damaged her car

    Glendale woman says car wash damaged her car

    Thursday, June 15 2017 12:47 PM EDT2017-06-15 16:47:48 GMT
    Dana Frasso says her new pre-owned car was damaged at a Phoenix car wash. (Source: 3TV/CBS 5)Dana Frasso says her new pre-owned car was damaged at a Phoenix car wash. (Source: 3TV/CBS 5)

    A Glendale woman says she simply took her car to get it washed and wound up getting $1,500 in damage. 

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    A Glendale woman says she simply took her car to get it washed and wound up getting $1,500 in damage. 

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  • 3 On Your Side

    Sun City woman disappointed with online dating service

    Sun City woman disappointed with online dating service

    Thursday, June 15 2017 12:46 PM EDT2017-06-15 16:46:07 GMT
    Dorothy Gray says she signed up for an online dating service but wasn't happy with the results. (Source: 3TV/CBS 5)Dorothy Gray says she signed up for an online dating service but wasn't happy with the results. (Source: 3TV/CBS 5)

    A Sun City woman says she signed up for an online dating service but wasn't happy with the results so she called 3 On Your Side.

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    A Sun City woman says she signed up for an online dating service but wasn't happy with the results so she called 3 On Your Side.

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  • 3 On Your Side

    Companies develop 'hi-tech' deals for consumers

    Companies develop 'hi-tech' deals for consumers

    Tuesday, June 13 2017 11:59 PM EDT2017-06-14 03:59:59 GMT
    Some big-name companies are using computer-driven, “artificial intelligence” algorithms to crunch a whole lot of data and figure out how much to charge you at checkout. (Source: 3TV/CBS 5)Some big-name companies are using computer-driven, “artificial intelligence” algorithms to crunch a whole lot of data and figure out how much to charge you at checkout. (Source: 3TV/CBS 5)

    Some big-name companies are using computer-driven, “artificial intelligence” algorithms to crunch a whole lot of data and figure out how much to charge you at checkout.

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    Some big-name companies are using computer-driven, “artificial intelligence” algorithms to crunch a whole lot of data and figure out how much to charge you at checkout.

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  • 3 On Your Side

    Consumers frustrated with 'hi-tech' cars

    Consumers frustrated with 'hi-tech' cars

    Saturday, June 10 2017 9:15 AM EDT2017-06-10 13:15:07 GMT
    Some car owners say they aren't in love with the high-tech features in their cars. (Source: 3TV/CBS 5)Some car owners say they aren't in love with the high-tech features in their cars. (Source: 3TV/CBS 5)

    Shari Von Holton has a love-hate relationship with her car. She says the vehicle is great. It’s the technology she has an issue with, like all the buttons, explaining, “I don’t even know what half of them do.”

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    Shari Von Holton has a love-hate relationship with her car. She says the vehicle is great. It’s the technology she has an issue with, like all the buttons, explaining, “I don’t even know what half of them do.”

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  • Update: Rental scam victim gets money back

    Update: Rental scam victim gets money back

    Friday, June 9 2017 4:40 AM EDT2017-06-09 08:40:06 GMT
    3 On Your Side helped Tyesha Brown get $1,350 back -- money she was scammed out of while searching for a place to rent. (Source: 3TV/CBS 5)3 On Your Side helped Tyesha Brown get $1,350 back -- money she was scammed out of while searching for a place to rent. (Source: 3TV/CBS 5)

    Rental scam victim is thrilled 3 On Your Side helps get her money returned.

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    Rental scam victim is thrilled 3 On Your Side helps get her money returned.

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  • 3 On Your Side

    Alert: Beware of fake checks in your mailbox

    Alert: Beware of fake checks in your mailbox

    Thursday, June 8 2017 6:36 AM EDT2017-06-08 10:36:58 GMT
    Tanya Christman, a Goodyear resident, said she received a $2,195 check that was part of a scam. (Source: 3TV/CBS 5)Tanya Christman, a Goodyear resident, said she received a $2,195 check that was part of a scam. (Source: 3TV/CBS 5)

    Alert: Beware of fake checks in your mailbox

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    Alert: Beware of fake checks in your mailbox

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  • 3 On Your Side

    Customer 'heated' over cracked stove

    Customer 'heated' over cracked stove

    Wednesday, June 7 2017 6:40 AM EDT2017-06-07 10:40:02 GMT
    Monica Dunham had her glass stove crack but says Sears wouldn't honor her extended warranty. (Source: 3TV/CBS 5)Monica Dunham had her glass stove crack but says Sears wouldn't honor her extended warranty. (Source: 3TV/CBS 5)

    A Glendale woman was in a losing battle with Sears over a broken stove so she contacted 3 On Your Side.

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    A Glendale woman was in a losing battle with Sears over a broken stove so she contacted 3 On Your Side.

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  • 3 On Your Side

    Consumer alert: Watch where you place a popular car air freshener

    Consumer alert: Watch where you place a popular car air freshener

    Tuesday, June 6 2017 2:42 AM EDT2017-06-06 06:42:21 GMT
    Just prior to entering the wash tunnel, Shi McCray says an attendant handed her a square-shaped air freshener made by a company called Wonder Wafers. (Source: 3TV/CBS 5)Just prior to entering the wash tunnel, Shi McCray says an attendant handed her a square-shaped air freshener made by a company called Wonder Wafers. (Source: 3TV/CBS 5)

    Consumer alert: Watch where you place a popular car air freshener.

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    Consumer alert: Watch where you place a popular car air freshener.

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  • 3 on Your Side puts money back in consumers' pockets in 2017

    3 on Your Side puts money back in consumers' pockets in 2017

    Monday, June 5 2017 1:06 PM EDT2017-06-05 17:06:25 GMT
    (Source: Shane Morris via 123RF)(Source: Shane Morris via 123RF)

    3 On Your Side is not just great at solving consumers' problems, the team also is excellent at getting people their money back. We keep a running total that we update monthly. 

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    3 On Your Side is not just great at solving consumers' problems, the team also is excellent at getting people their money back. We keep a running total that we update monthly. 

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  • 3 On Your Side

    May results for 3 On Your Side

    May results for 3 On Your Side

    Friday, June 2 2017 1:58 AM EDT2017-06-02 05:58:48 GMT
    3 On Your Side helped recoup more than $12,000 for our viewers during the month of May. (Source: 3TV/CBS 5)3 On Your Side helped recoup more than $12,000 for our viewers during the month of May. (Source: 3TV/CBS 5)

    3 On Your Side helped recoup more than $12,000 for our viewers during the month of May.

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    3 On Your Side helped recoup more than $12,000 for our viewers during the month of May.

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  • 3 On Your Side

    Homeowner says warranty company won't repair A/C

    Homeowner says warranty company won't repair A/C

    Thursday, June 1 2017 10:23 AM EDT2017-06-01 14:23:33 GMT
    (Source: 3TV/CBS 5)(Source: 3TV/CBS 5)

    With the help of a crane, Jody Clute is having a new air conditioner installed on her roof. It's a big investment she's been worrying about ever since her old air conditioner recently broke down.  

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    With the help of a crane, Jody Clute is having a new air conditioner installed on her roof. It's a big investment she's been worrying about ever since her old air conditioner recently broke down.  

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  • 3 On Your Side

    Digging yourself out of the student loan crisis

    Digging yourself out of the student loan crisis

    Wednesday, May 31 2017 1:23 AM EDT2017-05-31 05:23:48 GMT
    More than half of Arizona college graduates are currently saddled with loans. (Source: 3TV/CBS 5)More than half of Arizona college graduates are currently saddled with loans. (Source: 3TV/CBS 5)

    Do you have student loans you’re trying to pay off? You’re not alone. Lenders say, collectively, they are owed $1.3 trillion from borrowers. 

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    Do you have student loans you’re trying to pay off? You’re not alone. Lenders say, collectively, they are owed $1.3 trillion from borrowers. 

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  • 3 On Your Side

    Consumer travel trend

    Consumer travel trend

    Tuesday, May 30 2017 12:30 AM EDT2017-05-30 04:30:05 GMT
    One in three travelers now prefers private accommodations. (Source: 3TV/CBS 5)One in three travelers now prefers private accommodations. (Source: 3TV/CBS 5)

    Some home-rental sites target are geared toward specific types of travelers.

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    Some home-rental sites target are geared toward specific types of travelers.

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  • 3 On Your Side

    Online returns made easier

    Online returns made easier

    Thursday, May 25 2017 11:53 PM EDT2017-05-26 03:53:30 GMT
    Companies are making it easier to return items. (Source: 3TV/CBS 5)Companies are making it easier to return items. (Source: 3TV/CBS 5)

    Companies are making it easier to return items. 

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    Companies are making it easier to return items. 

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  • 3 On Your Side

    Valley senior citizen stuck in 'free trial offer'

    Valley senior citizen stuck in 'free trial offer'

    Thursday, May 25 2017 12:30 AM EDT2017-05-25 04:30:09 GMT
    Joan Davidson, 74, ordered a "free product" she heard about over the radio, now she is being charged $200 every month. (Source: 3TV/CBS 5)Joan Davidson, 74, ordered a "free product" she heard about over the radio, now she is being charged $200 every month. (Source: 3TV/CBS 5)

    Valley woman has already been billed a total of $800 for products she says she doesn't want.

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    Valley woman has already been billed a total of $800 for products she says she doesn't want.

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  • 3 On Your Side

    Valley man finally gets tax refund

    Valley man finally gets tax refund

    Wednesday, May 24 2017 2:06 PM EDT2017-05-24 18:06:01 GMT
    Erasmo Ysasi was supposed to get his tax refund in mid-March. (Source: 3TV/CBS 5)Erasmo Ysasi was supposed to get his tax refund in mid-March. (Source: 3TV/CBS 5)

    A viewer in tonight's 3 On Your Side says he should have received his Arizona tax refund back in mid-March, that was two months ago. And he says when he calls the department of revenue, he gets nowhere.

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    A viewer in tonight's 3 On Your Side says he should have received his Arizona tax refund back in mid-March, that was two months ago. And he says when he calls the department of revenue, he gets nowhere.

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  • 3 On Your Side

    Consumer Alert: Rent scam dupes Mesa woman

    Consumer Alert: Rent scam dupes Mesa woman

    Tuesday, May 23 2017 12:30 AM EDT2017-05-23 04:30:09 GMT
    Tyesha Brown thought she scored a deal on a new place to rent. (Source: 3TV/CBS 5)Tyesha Brown thought she scored a deal on a new place to rent. (Source: 3TV/CBS 5)

    Rental scams are alive and well right now. A Mesa woman found out the hard way.

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    Rental scams are alive and well right now. A Mesa woman found out the hard way.

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  • 3 On Your Side

    'Made in the USA.' Is it really?

    'Made in the USA.' Is it really?

    Friday, May 19 2017 4:07 AM EDT2017-05-19 08:07:17 GMT
    Some websites help consumers find products that were actually made in the USA, as claimed. (Source: 3TV/CBS 5)Some websites help consumers find products that were actually made in the USA, as claimed. (Source: 3TV/CBS 5)

    When you make a purchase, do you look to see if an item was “Made in the USA?” Buying American-made merchandise seems patriotic and helps the economy, but what do those claims really mean? 

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    When you make a purchase, do you look to see if an item was “Made in the USA?” Buying American-made merchandise seems patriotic and helps the economy, but what do those claims really mean? 

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  • 3 On Your Side

    Auto insurance premiums have gone up and there's a reason

    Auto insurance premiums have gone up and there's a reason

    Thursday, May 18 2017 2:58 AM EDT2017-05-18 06:58:43 GMT

    Auto insurance rates have gone up because 2015 was a bad year.

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    Auto insurance rates have gone up because 2015 was a bad year.

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  • 3 On Your Side

    Update: Viewer loses battle to cancer and unlicensed contractor

    Update: Viewer loses battle to cancer and unlicensed contractor

    Wednesday, May 17 2017 1:36 PM EDT2017-05-17 17:36:33 GMT
    Agostinho Lopes still has the $15,000 from Barbara Carrick. (Source: 3TV/CBS  5)Agostinho Lopes still has the $15,000 from Barbara Carrick. (Source: 3TV/CBS 5)

    The last time 3 On Your Side reported on this viewer, we were optimistic something good would happen to her. But that is nowhere near what happened. 

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    The last time 3 On Your Side reported on this viewer, we were optimistic something good would happen to her. But that is nowhere near what happened. 

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  • 3 On Your Side

    Don't fall for the 'Federal Grant Scam'

    Don't fall for the 'Federal Grant Scam'

    Tuesday, May 16 2017 8:31 AM EDT2017-05-16 12:31:03 GMT
    Sheri Leger fell for the Federal Grant Scam. (Source: 3TV/CBS 5)Sheri Leger fell for the Federal Grant Scam. (Source: 3TV/CBS 5)

    The Federal Grant Scam is very convincing and continues to dupe folks.

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    The Federal Grant Scam is very convincing and continues to dupe folks.

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  • 3 On Your Side

    Deadline approaching for consumers wanting money from Diamond Resorts

    Deadline approaching for consumers wanting money from Diamond Resorts

    Monday, May 15 2017 2:30 PM EDT2017-05-15 18:30:25 GMT
    (Source: DiamondResorts.com and 3TV/CBS 5)(Source: DiamondResorts.com and 3TV/CBS 5)

     The Arizona Attorney General’s Office wants to remind consumers about an approaching deadline regarding a $800,000 timeshare settlement. 

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     The Arizona Attorney General’s Office wants to remind consumers about an approaching deadline regarding a $800,000 timeshare settlement. 

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  • 3 On Your Side

    Stolen tax information on the dark web

    Stolen tax information on the dark web

    Friday, May 12 2017 8:18 AM EDT2017-05-12 12:18:14 GMT
    Experts say thieves are stealing W-2 information and selling it on the part of the Internet hidden from search engines known as the dark web. (Source: 3TV/CBS 5)Experts say thieves are stealing W-2 information and selling it on the part of the Internet hidden from search engines known as the dark web. (Source: 3TV/CBS 5)

    It may be passed tax time, but that doesn’t mean the stress is over. Experts say thieves are stealing W-2 information and selling it on the part of the internet hidden from search engines known as the dark web.

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    It may be passed tax time, but that doesn’t mean the stress is over. Experts say thieves are stealing W-2 information and selling it on the part of the internet hidden from search engines known as the dark web.

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  • 3 On Your Side

    Phoenix homeowner waiting 3 months for new roof

    Phoenix homeowner waiting 3 months for new roof

    Thursday, May 11 2017 12:22 PM EDT2017-05-11 16:22:45 GMT
    Frances Nevarez and her husband says their patio roof has been unfinished for months. (Source: 3TV/CBS 5)Frances Nevarez and her husband says their patio roof has been unfinished for months. (Source: 3TV/CBS 5)

    A Phoenix couple said they hired a company to put on a new ratio roof but after paying for half the job upfront, the roof still isn't completed so they called 3 On Your Side.

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    A Phoenix couple said they hired a company to put on a new ratio roof but after paying for half the job upfront, the roof still isn't completed so they called 3 On Your Side.

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  • 3 On Your Side

    New parents stuck with $1,127 medical bill

    New parents stuck with $1,127 medical bill

    Wednesday, May 10 2017 9:50 AM EDT2017-05-10 13:50:13 GMT
    Donald Degray said he was surprised to receive a $1,127 bill after the birth of his daughter Neda. (Source: 3TV/CBS 5)Donald Degray said he was surprised to receive a $1,127 bill after the birth of his daughter Neda. (Source: 3TV/CBS 5)

    A Phoenix family says they did everything they could to ensure the birth of their baby daughter would be covered in-network. Now, they say they're left with a bill they shouldn't have to pay.

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    A Phoenix family says they did everything they could to ensure the birth of their baby daughter would be covered in-network. Now, they say they're left with a bill they shouldn't have to pay.

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  • 3 On Your Side

    San Tan neighborhood says cable lines are a safety hazard

    San Tan neighborhood says cable lines are a safety hazard

    Tuesday, May 9 2017 1:11 PM EDT2017-05-09 17:11:48 GMT

    An Arizona woman had been living with a "safety hazard" and when she couldn't fix the problem on her own, she contacted 3 On Your Side.

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    An Arizona woman had been living with a "safety hazard" and when she couldn't fix the problem on her own, she contacted 3 On Your Side.

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  • 3 On Your Side

    Consumer Trend: Electric Bikes

    Consumer Trend: Electric Bikes

    Friday, May 5 2017 12:31 AM EDT2017-05-05 04:31:02 GMT
    eBikes have a small, battery-powered electric motor that activates only when you pedal. (Source: 3TV/CBS 5)eBikes have a small, battery-powered electric motor that activates only when you pedal. (Source: 3TV/CBS 5)

    A new consumer product seems to be catching on. We're talking about electric bikes. They're pretty popular overseas, but they seem to really be catching on here.

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    A new consumer product seems to be catching on. We're talking about electric bikes. They're pretty popular overseas, but they seem to really be catching on here.

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  • 3 On Your Side

    $9K stolen from Valley man's bank account is returned

    $9K stolen from Valley man's bank account is returned

    Thursday, May 4 2017 12:21 AM EDT2017-05-04 04:21:09 GMT
    (SOURCE: 3TV/CBS 5)(SOURCE: 3TV/CBS 5)

    After two months, a Scottsdale man finally gets his $9,000 returned to his bank account with 3 On Your Side's help.

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    After two months, a Scottsdale man finally gets his $9,000 returned to his bank account with 3 On Your Side's help.

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  • 3 On Your Side: Summer savings tips

    3 On Your Side: Summer savings tips

    Wednesday, May 3 2017 12:27 AM EDT2017-05-03 04:27:29 GMT
    Summer can be a big budget buster. (Source: 3TV/CBS 5)Summer can be a big budget buster. (Source: 3TV/CBS 5)

    Pool weather is here, temperatures are rising and kids will be out of school soon. But don't let all the build-up make you forget about your finances.

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    Pool weather is here, temperatures are rising and kids will be out of school soon. But don't let all the build-up make you forget about your finances.

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  • 3 On Your Side

    3 On Your Side recoups $23K during April

    3 On Your Side recoups $23K during April

    Tuesday, May 2 2017 12:32 AM EDT2017-05-02 04:32:06 GMT
    When you total up the month of April, 3 On Your Side helped save or recoup $23,296. (Source: 3TV/CBS 5)When you total up the month of April, 3 On Your Side helped save or recoup $23,296. (Source: 3TV/CBS 5)

    3 On Your Side helps recoup $23,000 for viewers during the month of April.

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    3 On Your Side helps recoup $23,000 for viewers during the month of April.

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  • 3 On Your Side

    Scottsdale man says $9K stolen from bank account

    Scottsdale man says $9K stolen from bank account

    Friday, April 28 2017 1:27 AM EDT2017-04-28 05:27:15 GMT
    (SOURCE: 3TV/CBS 5)(SOURCE: 3TV/CBS 5)

    Scottsdale man wants $9,000 returned immediately.

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    Scottsdale man wants $9,000 returned immediately.

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  • 3 On Your Side

    Man says Mesa police holding his gun 'hostage'

    Man says Mesa police holding his gun 'hostage'

    Thursday, April 27 2017 12:57 AM EDT2017-04-27 04:57:47 GMT
    (SOURCE: 3TV/CBS 5)(SOURCE: 3TV/CBS 5)

    Nicholas Bamper is a gun enthusiast. It's something he learned while serving his country.

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    Nicholas Bamper is a gun enthusiast. It's something he learned while serving his country.

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  • 3 On Your Side

    Phoenix woman says car rental company owes for wrecked car

    Phoenix woman says car rental company owes for wrecked car

    Wednesday, April 26 2017 12:31 AM EDT2017-04-26 04:31:01 GMT
    Lisa Casey said a driver plowed into her Ford Taurus but was having problems with a rental car's insurance company. (Source: 3TV/CBS 5)Lisa Casey said a driver plowed into her Ford Taurus but was having problems with a rental car's insurance company. (Source: 3TV/CBS 5)

    A Phoenix woman said a reckless driver totaled her car but the insurance company who was handling the matter was ignoring her. So she contacted 3 On Your Side.

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    A Phoenix woman said a reckless driver totaled her car but the insurance company who was handling the matter was ignoring her. So she contacted 3 On Your Side.

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  • 3 On Your Side

    Law bans medical balance billing

    Law bans medical balance billing

    Tuesday, April 25 2017 1:20 AM EDT2017-04-25 05:20:54 GMT
    State Senator Debbie Lesko sponsored bill to eliminate the practice of  "balance billing".  24 April 2017State Senator Debbie Lesko sponsored bill to eliminate the practice of "balance billing". 24 April 2017

    State Senator Debbie Lesko sponsored a bill that helps eliminate something referred to as "balance billing" in the medical field. And that legislation, just recently passed. Balance billing has been a problem for years and even though it's illegal in other states, it's very legal here in Arizona. But not for long. 

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    State Senator Debbie Lesko sponsored a bill that helps eliminate something referred to as "balance billing" in the medical field. And that legislation, just recently passed. Balance billing has been a problem for years and even though it's illegal in other states, it's very legal here in Arizona. But not for long. 

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  • 3 On Your Side

    Consumer trend: Magnetic masks

    Consumer trend: Magnetic masks

    Saturday, April 22 2017 1:20 AM EDT2017-04-22 05:20:14 GMT

    Magnetic Masks gaining popularity, but do they work?

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    Magnetic Masks gaining popularity, but do they work?

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  • Consumer trend: Magnetic masks

    Consumer trend: Magnetic masks

    Beauty blogger Dena Smith loves to try new products. So, when she heard about magnetically-charged facial masks, she was eager to give one a try. 

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    Beauty blogger Dena Smith loves to try new products. So, when she heard about magnetically-charged facial masks, she was eager to give one a try. 

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  • 3 On Your Side

    Peoria homeowner paints 'middle finger' on house; neighbors outraged

    Peoria homeowner paints 'middle finger' on house; neighbors outraged

    Friday, April 21 2017 1:00 AM EDT2017-04-21 05:00:17 GMT
    According to Ernie Leas, he painted a giant middle finger on the front of is garage door because of an ongoing feud with his neighbors that started 20 years ago. (Source: 3TV/CBS 5)According to Ernie Leas, he painted a giant middle finger on the front of is garage door because of an ongoing feud with his neighbors that started 20 years ago. (Source: 3TV/CBS 5)

    A man painted a middle finger on his garage door because of an ongoing feud with neighbors. And his actions don't stop there.

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    A man painted a middle finger on his garage door because of an ongoing feud with neighbors. And his actions don't stop there.

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  • 3 On Your Side

    Tax terror? How to prepare for next year's tax filing

    Tax terror? How to prepare for next year's tax filing

    Thursday, April 20 2017 12:30 AM EDT2017-04-20 04:30:09 GMT
    A Valley financial coach says now is the time to think about taxes for next year. (Source: 3TV/CBS 5)A Valley financial coach says now is the time to think about taxes for next year. (Source: 3TV/CBS 5)

    The tax deadline was Tuesday, April 18, 2017, and if you're giving a sigh of relief thinking you don't have to think about it for another year, think again. Now is the best time to start thinking about taxes for next year.

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    The tax deadline was Tuesday, April 18, 2017, and if you're giving a sigh of relief thinking you don't have to think about it for another year, think again. Now is the best time to start thinking about taxes for next year.

    More >
  • 3 On Your Side

    $7,500 big screen TV has big problems

    $7,500 big screen TV has big problems

    Wednesday, April 19 2017 12:30 AM EDT2017-04-19 04:30:08 GMT
    Rich Minkle says his $7,500 TV doesn't work anymore. (Source: 3TV/CBS 5)Rich Minkle says his $7,500 TV doesn't work anymore. (Source: 3TV/CBS 5)

    Sony says customer's $7,500 is two months past their warranty and won't repair the broken TV.

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    Sony says customer's $7,500 is two months past their warranty and won't repair the broken TV.

    More >
  • 3 On Your Side

    Senior citizen gets $3,100 refund

    Senior citizen gets $3,100 refund

    Tuesday, April 18 2017 9:37 AM EDT2017-04-18 13:37:54 GMT
    Beverley Evans had trouble getting her money back after being unsatisfied with her hearing aids. (Source: 3TV/CBS 5)Beverley Evans had trouble getting her money back after being unsatisfied with her hearing aids. (Source: 3TV/CBS 5)

    A Valley woman was unsatisfied with her hearing aids and returned them but called 3 On Your Side when she didn't get her refund.

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    A Valley woman was unsatisfied with her hearing aids and returned them but called 3 On Your Side when she didn't get her refund.

    More >
  • 3 On Your Side

    Mini boot camps for young entrepreneurs

    Mini boot camps for young entrepreneurs

    Saturday, April 15 2017 1:35 AM EDT2017-04-15 05:35:55 GMT

    There are mini-boot camps to teach kids about being entrepreneurs.  

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    There are mini-boot camps to teach kids about being entrepreneurs.  

    More >
  • 3 On Your Side

    Consumer trend: Microadventures

    Consumer trend: Microadventures

    Friday, April 14 2017 12:30 AM EDT2017-04-14 04:30:09 GMT
    More and more people are taking short vacations that are full of adventure. (Source: 3TV/CBS 5)More and more people are taking short vacations that are full of adventure. (Source: 3TV/CBS 5)

    More and more people are taking short vacations that are full of adventure. 

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    More and more people are taking short vacations that are full of adventure. 

    More >
  • 3 On Your Side

    Glendale man battles out-of-network medical bill

    Glendale man battles out-of-network medical bill

    Thursday, April 13 2017 12:44 AM EDT2017-04-13 04:44:01 GMT
    Albert Barbosa asked Aetna who would be a good in-network doctor but he said he was given the name of an out-of-network doctor. (Source: 3TV/CBS 5)Albert Barbosa asked Aetna who would be a good in-network doctor but he said he was given the name of an out-of-network doctor. (Source: 3TV/CBS 5)

    A Glendale man couldn't believe the medical bill after he went to the doctor. He said he asked his insurance company for an in-network doctor, but was referred to an out-of-network physician.

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    A Glendale man couldn't believe the medical bill after he went to the doctor. He said he asked his insurance company for an in-network doctor, but was referred to an out-of-network physician.

    More >
  • 3 On Your Side

    Most drivers 'under-pressure' with their tires

    Most drivers 'under-pressure' with their tires

    Wednesday, April 12 2017 11:27 AM EDT2017-04-12 15:27:12 GMT
    A study has revealed that less than 10 percent of cars had all of their tires properly inflated. (Source: 3TV/CBS 5)A study has revealed that less than 10 percent of cars had all of their tires properly inflated. (Source: 3TV/CBS 5)

    A study has revealed that less than 10 percent of cars had all of their tires properly inflated and that can spell trouble when it comes to the Arizona heat.

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    A study has revealed that less than 10 percent of cars had all of their tires properly inflated and that can spell trouble when it comes to the Arizona heat.

    More >
  • 3 On Your Side

    Debt collectors calling to collect taxes for IRS

    Debt collectors calling to collect taxes for IRS

    Monday, April 10 2017 11:06 PM EDT2017-04-11 03:06:14 GMT
    It may sound like a scam but real debt collectors working with the IRS will be calling people who owe back taxes. (Source: 3TV/CBS 5)It may sound like a scam but real debt collectors working with the IRS will be calling people who owe back taxes. (Source: 3TV/CBS 5)

    A small number of taxpayers will be getting calls from debt collectors working for the Internal Revenue Service.

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    A small number of taxpayers will be getting calls from debt collectors working for the Internal Revenue Service.

    More >
  • 3 On Your Side

    More consumers buying allergy devices

    More consumers buying allergy devices

    Saturday, April 8 2017 2:21 AM EDT2017-04-08 06:21:11 GMT

    More consumers are buying high-tech allergy devices.

    More >

    More consumers are buying high-tech allergy devices.

    More >
  • More consumers buying allergy devices

    More consumers buying allergy devices

    We all know of medical devices you can carry to help stop an allergic reaction.

    More >

    We all know of medical devices you can carry to help stop an allergic reaction.

    More >
  • 3 On Your Side

    Stop spam texts

    Stop spam texts

    Friday, April 7 2017 12:32 AM EDT2017-04-07 04:32:44 GMT
    There are some apps that can help with getting spam text messages. (Source: 3TV/CBS 5)There are some apps that can help with getting spam text messages. (Source: 3TV/CBS 5)

    Most of us get text messages on our phones but there is nothing more annoying than getting spam text messages. However, there are a few ways to stop them.

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    Most of us get text messages on our phones but there is nothing more annoying than getting spam text messages. However, there are a few ways to stop them.

    More >
  • 3 On Your Side

    Update: Valley homeowner finally gets 'shade'

    Update: Valley homeowner finally gets 'shade'

    Thursday, April 6 2017 4:33 PM EDT2017-04-06 20:33:47 GMT

    "I'm so happy, I got my shutters yesterday," said Kathy Waggoner, who finally has the new shutters that she paid for-- shutters that improved not only the look of the inside of her home, but the outside as well. 

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    "I'm so happy, I got my shutters yesterday," said Kathy Waggoner, who finally has the new shutters that she paid for-- shutters that improved not only the look of the inside of her home, but the outside as well. 

    More >
  • 3 On Your Side

    ALERT: Be aware of online pet selling scams

    ALERT: Be aware of online pet selling scams

    Wednesday, April 5 2017 12:29 AM EDT2017-04-05 04:29:07 GMT
    (Source: 3TV/CBS 5)(Source: 3TV/CBS 5)

    A Phoenix man was tricked into wiring $4,000 for puppies he never got.

    More >

    A Phoenix man was tricked into wiring $4,000 for puppies he never got.

    More >
  • 3 On Your Side

    Valley man's bank deposit goes into wrong account

    Valley man's bank deposit goes into wrong account

    Wednesday, April 5 2017 12:14 AM EDT2017-04-05 04:14:05 GMT

    One little number turned into one big headache for a Valley man, after his bank deposit accidentally went into the wrong account.

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    One little number turned into one big headache for a Valley man, after his bank deposit accidentally went into the wrong account.

    More >
  • Heads up on 'hearables'

    Heads up on 'hearables'

    A new device called the co-pilot can put a bug in the ear of truckers they're not driving safely. 

    More >

    A new device called the co-pilot can put a bug in the ear of truckers they're not driving safely. 

    More >
  • 3 On Your Side

    Nearly $9,000 recovered in March for viewers

    Nearly $9,000 recovered in March for viewers

    Friday, March 31 2017 12:30 AM EDT2017-03-31 04:30:10 GMT
    3 On Your Side was able to recover $8,967 for our viewers in the month of March. (Source: 3TV/CBS 5)3 On Your Side was able to recover $8,967 for our viewers in the month of March. (Source: 3TV/CBS 5)

    3 On Your Side recovered nearly $9,000 for our viewers in the month of March.

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    3 On Your Side recovered nearly $9,000 for our viewers in the month of March.

    More >
  • 3 On Your Side

    Valley women 'shuttered' over missing window coverings

    Valley women 'shuttered' over missing window coverings

    Thursday, March 30 2017 12:30 AM EDT2017-03-30 04:30:09 GMT
    Kathy Waggoner said she paid half of a deposit for new window coverings but the business has failed to deliver. (Source: 3TV/CBS 5)Kathy Waggoner said she paid half of a deposit for new window coverings but the business has failed to deliver. (Source: 3TV/CBS 5)

    A Fountain Hills woman and her mother say they are frustrated with a Valley business that failed to deliver their window coverings. 

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    A Fountain Hills woman and her mother say they are frustrated with a Valley business that failed to deliver their window coverings. 

    More >
  • 3 On Your Side

    UPDATE: Kohl's returns $1,500 to Valley customer

    UPDATE: Kohl's returns $1,500 to Valley customer

    Wednesday, March 29 2017 4:52 PM EDT2017-03-29 20:52:34 GMT
    Ed Barrera said he finally got his money back from Kohl's. (Source: 3TV/CBS 5)Ed Barrera said he finally got his money back from Kohl's. (Source: 3TV/CBS 5)

    Kohl's finally returns $1,500 to customer due to overpayment. 

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    Kohl's finally returns $1,500 to a Valley customer due to overpayment. 

    More >
  • 3 On Your Side

    A proposed Arizona law may help with surprise medical bills

    A proposed Arizona law may help with surprise medical bills

    Wednesday, March 29 2017 2:55 PM EDT2017-03-29 18:55:30 GMT
    There's a new bill that would help eliminate so-called balance billing. (Source: 3TV/CBS 5)There's a new bill that would help eliminate so-called balance billing. (Source: 3TV/CBS 5)

    Balance billing is common in the medical industry. So, if you've ever been to the emergency room or have seen a doctor, you might have experienced balance billing.But hopefully, if things go right at the state Capitol, balance billing will be a thing of the past.

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    Balance billing is common in the medical industry. So, if you've ever been to the emergency room or have seen a doctor, you might have experienced balance billing. But hopefully, if things go right at the state Capitol, balance billing will be a thing of the past.

    More >
  • 3 On Your Side

    Cancer patient taken for $15K by unlicensed contractor

    Cancer patient taken for $15K by unlicensed contractor

    Tuesday, March 28 2017 7:28 AM EDT2017-03-28 11:28:41 GMT

    As soon as 3 On Your Side's camera showed up, Agostinho Lopes ran into his garage and shut the door.

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    As soon as 3 On Your Side's camera showed up, Agostinho Lopes ran into his garage and shut the door.

    More >
  • 3 On Your Side

    Fee frenzy drives up college costs

    Fee frenzy drives up college costs

    Saturday, March 25 2017 1:53 AM EDT2017-03-25 05:53:24 GMT
    The federal government last year moved up the date when families could apply for financial aid, and thousands of Arizona students jumped at the opportunity, new data show. (Source: SalFalko/Creative Commons)The federal government last year moved up the date when families could apply for financial aid, and thousands of Arizona students jumped at the opportunity, new data show. (Source: SalFalko/Creative Commons)

    We all know college can be costly, with the average tuition and fees at a four-year private institution now adding up to just over $33K a year.

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    We all know college can be costly, with the average tuition and fees at a four-year private institution now adding up to just over $33K a year.

    More >
  • 3 On Your Side

    BBB reveals surprising scam data

    BBB reveals surprising scam data

    Thursday, March 23 2017 12:36 AM EDT2017-03-23 04:36:52 GMT
    The Better Business Bureau released a new report on scams. (Source: 3TV/CBS 5)The Better Business Bureau released a new report on scams. (Source: 3TV/CBS 5)

    The Better Business Bureau recently released their Scam Tracker Annual Risk Report that has uncovered new information when it comes to scams. "We haven't collected this type of information before," said Felicia Thompson, who is with the BBB.

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    The Better Business Bureau recently released their Scam Tracker Annual Risk Report that has uncovered new information when it comes to scams. "We haven't collected this type of information before," said Felicia Thompson, who is with the BBB.

    More >
  • 3 On Your Side

    Widow wants care facility to replace lost check

    Widow wants care facility to replace lost check

    Tuesday, March 21 2017 11:48 PM EDT2017-03-22 03:48:28 GMT
    Mary Fowler had to call multiple times to get a replacement check from a care facility. (Source: 3TV/CBS 5)Mary Fowler had to call multiple times to get a replacement check from a care facility. (Source: 3TV/CBS 5)

      A Valley widow says she lost a check for around $1,000 and is having difficulty getting another one reissued.

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      A Valley widow says she lost a check for around $1,000 and is having difficulty getting another one reissued.

    More >
  • 3 On Your Side

    Shining a light on a glaring problem

    Shining a light on a glaring problem

    Friday, March 17 2017 12:30 AM EDT2017-03-17 04:30:10 GMT
    A new study shines some light on objects we carry each and every day that may be bouncing light that is proven to increase the risk of skin cancer. (Source: 3TV/CBS 5)A new study shines some light on objects we carry each and every day that may be bouncing light that is proven to increase the risk of skin cancer. (Source: 3TV/CBS 5)

    A new study shines some light on objects we carry each and every day that may be bouncing light that is proven to increase the risk of skin cancer.

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    A new study shines some light on objects we carry each and every day that may be bouncing light that is proven to increase the risk of skin cancer.

    More >
  • 3 On Your Side

    3 On Your Side update: Contractor arrested

    3 On Your Side update: Contractor arrested

    Thursday, March 16 2017 11:06 PM EDT2017-03-17 03:06:23 GMT

    A Valley contractor we've told you about in several reports has finally been arrested. 

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    A Valley contractor we've told you about in several reports has finally been arrested. 

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  • 3 On Your Side

    Is brain-zapping safe?

    Is brain-zapping safe?

    Thursday, March 16 2017 12:00 AM EDT2017-03-16 04:00:40 GMT
    Steven Leinweber tried something called transcranial direct current stimulation, or tDCS. (Source: 3TV/CBS 5)Steven Leinweber tried something called transcranial direct current stimulation, or tDCS. (Source: 3TV/CBS 5)

    You have a huge project at work, a midterm or final; you just need an extra boost to focus or concentrate. Forget caffeine or even meds. Why not just zap your brain into gear, literally??

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    You have a huge project at work, a midterm or final; you just need an extra boost to focus or concentrate. Forget caffeine or even meds. Why not just zap your brain into gear, literally??

    More >
  • 3 On Your Side

    Souping is the new juicing

    Souping is the new juicing

    Wednesday, March 15 2017 12:27 AM EDT2017-03-15 04:27:00 GMT
    Souping is a hot new trend for consumers to help them be healthy. (Source: 3TV/CBS 5)Souping is a hot new trend for consumers to help them be healthy. (Source: 3TV/CBS 5)

    Forget juicing, the new trend is “souping.” This trend can be helpful in losing weight but a dietician says there are things consumers should be aware of.

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    Forget juicing, the new trend is “souping.” This trend can be helpful in losing weight but a dietician says there are things consumers should be aware of.

    More >
  • 3 On Your Side

    Thirdhand smoke: Protecting your pets

    Thirdhand smoke: Protecting your pets

    Tuesday, March 14 2017 2:20 AM EDT2017-03-14 06:20:07 GMT
    Thirdhand smoke can be dangerous for pets, the FDA said. (Source: 3TV/CBS 5)Thirdhand smoke can be dangerous for pets, the FDA said. (Source: 3TV/CBS 5)

    The FDA is issuing a new warning about secondhand and thirdhand smoke and your pets. You probably know secondhand smoke can be harmful to everyone in your home, including your furry friends.

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    The FDA is issuing a new warning about secondhand and thirdhand smoke and your pets. You probably know secondhand smoke can be harmful to everyone in your home, including your furry friends.

    More >
  • 3 On Your Side

    Banks are cracking down on 'credit card churning'

    Banks are cracking down on 'credit card churning'

    Saturday, March 11 2017 12:26 AM EST2017-03-11 05:26:34 GMT
    Retailers might have chip-enabled machines, but if they have not been certified, you will have to swipe your card. (Source: tuthelens via 123RF)Retailers might have chip-enabled machines, but if they have not been certified, you will have to swipe your card. (Source: tuthelens via 123RF)

    Have you ever opened a credit card just to take advantage of a special offer, and then never used the card?  Banks don't like that.

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    Have you ever opened a credit card just to take advantage of a special offer, and then never used the card?  Banks don't like that.

    More >
  • 3 On Your Side

    Update: Unlicensed contractor returns money

    Update: Unlicensed contractor returns money

    Thursday, March 9 2017 11:30 PM EST2017-03-10 04:30:16 GMT
    Dina Zolin got her money back from an unlicensed contractor. (Source: 3TV/CBS 5)Dina Zolin got her money back from an unlicensed contractor. (Source: 3TV/CBS 5)

    A Valley woman got her money back from an unlicensed contractor after he didn't finish a job.

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    A Valley woman got her money back from an unlicensed contractor after he didn't finish a job.

    More >
  • 3 On Your Side

    Kohl's refuses to refund customer's $1,500 overpayment

    Kohl's refuses to refund customer's $1,500 overpayment

    Thursday, March 9 2017 12:35 AM EST2017-03-09 05:35:11 GMT
    Barrera says he couldn't seem to get Kohl's to return the money and says he got a different story every time he contacted the retailer for an explanation. (Source: 3TV/CBS 5)Barrera says he couldn't seem to get Kohl's to return the money and says he got a different story every time he contacted the retailer for an explanation. (Source: 3TV/CBS 5)

    Gilbert man overpaid his Kohl's bill by $1,500. Now, he says the retail giant won't return the money back to him.

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    Gilbert man overpaid his Kohl's bill by $1,500. Now, he says the retail giant won't return the money back to him.

    More >
  • 3 On Your Side

    Valley woman 'floored' over abandoned project

    Valley woman 'floored' over abandoned project

    Tuesday, March 7 2017 11:30 PM EST2017-03-08 04:30:16 GMT
    Dina Zolin gave $8,500 to an unlicensed contractor to do the floor tiles but he bailed and kept the money. (Source: 3TV/CBS 5)Dina Zolin gave $8,500 to an unlicensed contractor to do the floor tiles but he bailed and kept the money. (Source: 3TV/CBS 5)

    Dina Zolin gave $8,500 to an unlicensed contractor to do the floor tiles but he bailed and kept the money.

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    Dina Zolin gave $8,500 to an unlicensed contractor to do the floor tiles but he bailed and kept the money.

    More >
  • 3 On Your Side

    2 seniors and a business owner 'mowed over' by two ex-cons

    2 seniors and a business owner 'mowed over' by two ex-cons

    Tuesday, March 7 2017 1:15 PM EST2017-03-07 18:15:39 GMT

    An East Valley business owner, along with two senior citizens, say they've been taken advantage of by two men. So, 3 On Your Side got involved and discovered some disturbing details.

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    An East Valley business owner, along with two senior citizens, say they've been taken advantage of by two men. So, 3 On Your Side got involved and discovered some disturbing details.

    More >
  • 3 On Your Side

    Consumers need a 'laundry label lesson'

    Consumers need a 'laundry label lesson'

    Friday, March 3 2017 10:27 PM EST2017-03-04 03:27:03 GMT

    Consumers need a laundry label lesson

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    Consumers need a laundry label lesson.

    More >
  • 3 On Your Side

    Valley residents file unpaid wage claims

    Valley residents file unpaid wage claims

    Thursday, March 2 2017 11:09 PM EST2017-03-03 04:09:33 GMT
    (Source: 3TV/CBS 5)(Source: 3TV/CBS 5)

    A group of young adults told 3 On Your Side that they worked hard for a Valley cleaning company, but when they left, they never received their final paychecks.

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    A group of young adults told 3 On Your Side that they worked hard for a Valley cleaning company, but when they left, they never received their final paychecks.

    More >
  • Valley woman receives surprise hand surgery bill

    Valley woman receives surprise hand surgery bill

    Thursday, March 2 2017 11:25 AM EST2017-03-02 16:25:21 GMT
    Carrie Wallinger got a surprisingly high medical bill after getting her hand taken care of. (Source: 3TV/CBS 5)Carrie Wallinger got a surprisingly high medical bill after getting her hand taken care of. (Source: 3TV/CBS 5)

    A Phoenix woman found herself in the emergency room and even though her hospital was in-network, the doctor who performed her hand surgery is not. In fact, that doctor is from a facility called the Arizona Center for Hand Surgery and their billing practices have been profiled before by 3 On Your Side.

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    A Phoenix woman found herself in the emergency room and even though her hospital was in-network, the doctor who performed her hand surgery is not. In fact, that doctor is from a facility called the Arizona Center for Hand Surgery and their billing practices have been profiled before by 3 On Your Side.

    More >
  • 3 On Your Side

    February results for 3 On Your Side

    February results for 3 On Your Side

    Wednesday, March 1 2017 2:05 PM EST2017-03-01 19:05:58 GMT
    (Source: 3TV/ CBS 5)(Source: 3TV/ CBS 5)

    3 On Your Side was able to recoup more than $10,000 for our viewers in February.

    More >

    3 On Your Side was able to recoup more than $10,000 for our viewers in February.

    More >
  • 3 On Your Side

    Warning: Small business owners being targeted

    Warning: Small business owners being targeted

    Monday, February 27 2017 10:35 PM EST2017-02-28 03:35:57 GMT
    Martin Alonso said he received a fax saying he owed $3,600 in fees for advertisements. (Source: 3TV/CBS 5)Martin Alonso said he received a fax saying he owed $3,600 in fees for advertisements. (Source: 3TV/CBS 5)

    If you're a small business owner, review all bills and invoices carefully.

    More >

    If you're a small business owner, review all bills and invoices carefully.

    More >
  • 3 On Your Side

    Buying chlorophyll water is a new consumer trend

    Buying chlorophyll water is a new consumer trend

    Saturday, February 25 2017 8:44 AM EST2017-02-25 13:44:08 GMT

    Guzzling green is a new consumer trend.

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    Guzzling green is a new consumer trend.

    More >
  • 3 On Your Side

    Valley family battles TV bill

    Valley family battles TV bill

    Thursday, February 23 2017 11:30 PM EST2017-02-24 04:30:12 GMT
    A Valley man couldn't believe his DirecTV bill. (Source: 3TV/CBS 5)A Valley man couldn't believe his DirecTV bill. (Source: 3TV/CBS 5)

    It's pretty common these days for companies to sweeten the pot a little bit by offering you some freebies but those freebies wound up costing this Phoenix family a lot of money.

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    It's pretty common these days for companies to sweeten the pot a little bit by offering you some freebies but those freebies wound up costing this Phoenix family a lot of money.

    More >
  • 3 On Your Side

    3 On Your Side Updates

    3 On Your Side Updates

    Thursday, February 23 2017 12:44 PM EST2017-02-23 17:44:01 GMT
    Source: 3TV/CBS 5)Source: 3TV/CBS 5)

    3 On Your Side always like to circle back to see if issues have been resolved.  

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    3 On Your Side always like to circle back to see if issues have been resolved.  

    More >
  • 3 On Your Side

    Phoenix man pays $5,700 for carpeting and gets nothing

    Phoenix man pays $5,700 for carpeting and gets nothing

    Tuesday, February 21 2017 11:13 PM EST2017-02-22 04:13:06 GMT
    Tom Emmick gave a man $5,700 to do do his carpets but hasn't seen any work done. (Source: 3TV/CBS 5)Tom Emmick gave a man $5,700 to do do his carpets but hasn't seen any work done. (Source: 3TV/CBS 5)

    Phoenix man pays an unlicensed contractor $5,702 for carpeting and says the guy vanished with the money.

    More >

    Phoenix man pays an unlicensed contractor $5,702 for carpeting and says the guy vanished with the money.

    More >
  • 3 On Your Side

    Update: Stranger pays off 209 percent loan

    Update: Stranger pays off 209 percent loan

    Tuesday, February 21 2017 1:13 PM EST2017-02-21 18:13:15 GMT
    A stranger from Prescott Valley paid of this Tempe couple's loan. (Source: 3TV)A stranger from Prescott Valley paid of this Tempe couple's loan. (Source: 3TV)

    A couple from Prescott Valley stepped up and paid for a Tempe couple's loan.

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    A couple from Prescott Valley stepped up and paid for a Tempe couple's loan.

    More >
  • 3 On Your Side

    Valley woman gets loan with 209 percent interest rate

    Valley woman gets loan with 209 percent interest rate

    A Valley woman was shocked when her $2,000 loan turned out to have a 209 percent interest rate. (Source: 3TV)A Valley woman was shocked when her $2,000 loan turned out to have a 209 percent interest rate. (Source: 3TV)

    Valley woman gets a loan with 209 percent interest rate.

    More >

    Valley woman gets a loan with 209 percent interest rate.

    More >
  • 3 On Your Side

    Text messaging craze turning into 'infotainment'

    Text messaging craze turning into 'infotainment'

    Saturday, February 18 2017 12:21 AM EST2017-02-18 05:21:54 GMT
    (Source: 123 RF)(Source: 123 RF)

    The text messaging craze is turning into "infotainment."

    More >

    The text messaging craze is turning into "infotainment."

    More >
  • 3 On Your Side

    Valley woman says she's denied $1,300 refund despite 'full refund' policy

    Valley woman says she's denied $1,300 refund despite 'full refund' policy

    Friday, February 17 2017 6:15 PM EST2017-02-17 23:15:09 GMT

    A Valley woman says she returned the next day with her original receipts and asked for a refund.

    More >

    A Valley woman says she returned the next day with her original receipts and asked for a refund.

    More >
  • 3 On Your Side

    You have 'freemium' services and may not know it

    You have 'freemium' services and may not know it

    Wednesday, February 15 2017 11:30 PM EST2017-02-16 04:30:12 GMT
    Freemium apps are initially free but then users have to pay for updates or items inside the app. (Source: 3TV)Freemium apps are initially free but then users have to pay for updates or items inside the app. (Source: 3TV)

    You are probably already using at least one of these "freemium" services on your digital devices.

    More >

    You are probably already using at least one of these "freemium" services on your digital devices.

    More >
  • 3 On Your Side

    Home rental hoax

    Home rental hoax

    Wednesday, February 15 2017 1:50 PM EST2017-02-15 18:50:51 GMT
    Jackson thought she was getting a great deal on a rental house in Tempe. (Source: 3TV)Jackson thought she was getting a great deal on a rental house in Tempe. (Source: 3TV)

    A Valley woman said she found quite the deal on a home for rent in Tempe but it turned out to be a scam.

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    A Valley woman said she found quite the deal on a home for rent in Tempe but it turned out to be a scam.

    More >
  • 3 On Your Side

    Why credit card debt weighs us down

    Why credit card debt weighs us down

    Saturday, February 11 2017 12:01 AM EST2017-02-11 05:01:23 GMT
    (Source:3TV/CBS 5)(Source:3TV/CBS 5)

    3 On Your Side explains how credit card debt weighs us down.

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    3 On Your Side explains how credit card debt weighs us down.

    More >
  • 3 On Your Side

    Gift card fraud runs rampant

    Gift card fraud runs rampant

    Thursday, February 9 2017 11:35 PM EST2017-02-10 04:35:09 GMT
    (Source: 3TV)(Source: 3TV)

    A Valley couple were excited to put a Home Depot gift card to good use, but they say their gift card somehow lost a lot of money.

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    A Valley couple were excited to put a Home Depot gift card to good use, but they say their gift card somehow lost a lot of money.

    More >
  • 3 On Your Side

    Wish list can expose personal info

    Wish list can expose personal info

    Wednesday, February 8 2017 10:44 PM EST2017-02-09 03:44:44 GMT

    Do you have an online wish list? Or a wedding or baby registry? Experts say they’re fast, high tech and make shopping a breeze. But, you may want to log on and check your list. Experts say it could be revealing too much info about you.

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    Do you have an online wish list? Or a wedding or baby registry? Experts say they’re fast, high tech and make shopping a breeze. But, you may want to log on and check your list. Experts say it could be revealing too much info about you.

    More >
  • 3 On Your Side

    Paying bills online has pitfalls

    Paying bills online has pitfalls

    Wednesday, February 8 2017 3:25 PM EST2017-02-08 20:25:40 GMT
    (Source: 3TV/CBS5)(Source: 3TV/CBS5)

    Paying bills online can have pitfalls

    More >

    Paying bills online can have pitfalls

    More >
  • 3 On Your Side

    Update: Consumers still complaining about computer repairman

    Update: Consumers still complaining about computer repairman

    Monday, February 6 2017 11:32 PM EST2017-02-07 04:32:26 GMT
    Gordon Mitrovic (Source: 3TV)Gordon Mitrovic (Source: 3TV)

    The last time we caught up with Gordon Mitrovic, he was working part time at a Valley computer shop and moonlighting out of his home. 3 On Your Side has discovered he doesn't work at that computer shop any more, but viewers say he's still up to his same ol' tricks.

    More >

    The last time we caught up with Gordon Mitrovic, he was working part time at a Valley computer shop and moonlighting out of his home. 3 On Your Side has discovered he doesn't work at that computer shop any more, but viewers say he's still up to his same ol' tricks.

    More >
  • 3 On Your Side

    3 On Your Side confronts repairman who vanishes with money

    3 On Your Side confronts repairman who vanishes with money

    Friday, February 3 2017 1:43 AM EST2017-02-03 06:43:12 GMT
    A Sun City woman accused Frank Fritz of taking $200 and not doing any work. (Source:3TV)A Sun City woman accused Frank Fritz of taking $200 and not doing any work. (Source:3TV)

    A Sun City woman hired a repairman to fix her broke dishwasher. But when she gave him $200 to purchase a part, she said the repairman left without doing anything.

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    A Sun City woman hired a repairman to fix her broke dishwasher. But when she gave him $200 to purchase a part, she said the repairman left without doing anything.

    More >
  • 3 On Your Side

    American Airlines employees are 'itching' over new uniforms

    American Airlines employees are 'itching' over new uniforms

    Employees with American Airlines say they have photos that show skin rashes, hives, even respiratory problems linked to the uniforms. (Source: 3TV)Employees with American Airlines say they have photos that show skin rashes, hives, even respiratory problems linked to the uniforms. (Source: 3TV)

    Employees claim new airline uniforms are making them sick.

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    Employees claim new airline uniforms are making them sick.

    More >
  • 3 On Your Side

    Enterprise Rent-A-Car denies $13K stolen car claim

    Enterprise Rent-A-Car denies $13K stolen car claim

    Tuesday, January 31 2017 11:56 PM EST2017-02-01 04:56:37 GMT

    A Phoenix man thought buying optional insurance offered for his rental car would be a good idea. But when that car was stolen, he says the insurance denied the claim and now he's going to be out nearly $13,000.

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    A Phoenix man thought buying optional insurance offered for his rental car would be a good idea. But when that car was stolen, he says the insurance denied the claim and now he's going to be out nearly $13,000.

    More >
  • 3 On Your Side

    3 On Your Side recoups nearly $3,800 in January

    3 On Your Side recoups nearly $3,800 in January

    Monday, January 30 2017 11:30 PM EST2017-01-31 04:30:11 GMT
    Jay Naugle had a stop payment on a check but it was cashed any way and then 3 On Your Side got involved and Naugle got his money back. (Source: 3TV)Jay Naugle had a stop payment on a check but it was cashed any way and then 3 On Your Side got involved and Naugle got his money back. (Source: 3TV)

    3 On Your Side reveals how much they were able to recoup or save our viewers in January. 

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    3 On Your Side reveals how much they were able to recoup or save our viewers in January. 

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  • Consumer trend: The gender gap

    Consumer trend: The gender gap

    The fashion industry purposely has an identity crisis lately with men's inspired clothing for women and women's silhouettes hitting the runways and racks for men. But now clothing lines are going even further by taking gender out of the equation completely. Is this trend simply a fashion fad? Or is it something more? 3 On Your Side's Gary Harper has the lowdown on 'gender neutral' clothing. (Friday, Jan. 27, 2017)

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    The fashion industry purposely has an identity crisis lately with men's inspired clothing for women and women's silhouettes hitting the runways and racks for men. But now clothing lines are going even further by taking gender out of the equation completely. Is this trend simply a fashion fad? Or is it something more? 3 On Your Side's Gary Harper has the lowdown on 'gender neutral' clothing. (Friday, Jan. 27, 2017)

    More >
  • 3 On Your Side

    Court pursues woman over 2004 traffic ticket

    Court pursues woman over 2004 traffic ticket

    Thursday, January 26 2017 11:45 PM EST2017-01-27 04:45:06 GMT

    At first, Michelle Serban thought it was a scam when she was contacted to pay a 13-year-old traffic citation.

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    At first, Michelle Serban thought it was a scam when she was contacted to pay a 13-year-old traffic citation.

    More >
  • 3 On Your Side

    Dozens of churches are praying for a $250,000 resolution

    Dozens of churches are praying for a $250,000 resolution

    Wednesday, January 25 2017 11:35 PM EST2017-01-26 04:35:25 GMT
    King of Kings Church paid $50,000 for pews with Custom Church Interiors but received nothing. (Source: 3TV)King of Kings Church paid $50,000 for pews with Custom Church Interiors but received nothing. (Source: 3TV)

    A Valley business is under fire for reportedly taking as much as $250,000 from churches from multiple states and then disappearing.

    More >

    A Valley business is under fire for reportedly taking as much as $250,000 from churches from multiple states and then disappearing.

    More >
  • 3 On Your Side

    You may qualify for free tax preparation

    You may qualify for free tax preparation

    Tuesday, January 24 2017 11:56 PM EST2017-01-25 04:56:03 GMT
    The Volunteer Tax Assistance Program offers free tax preparation for those who make under $54,000. (Source: 3TV)The Volunteer Tax Assistance Program offers free tax preparation for those who make under $54,000. (Source: 3TV)

    You may qualify for free tax preparation depending on your income. 

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    You may qualify for free tax preparation depending on your income. 

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  • 3 On Your Side

    Arizona bill 'moves' in on hostage loads

    Arizona bill 'moves' in on hostage loads

    Monday, January 23 2017 11:45 PM EST2017-01-24 04:45:08 GMT

    If this bill become law, it will be illegal for Arizona moving companies to refuse to keep your goods on their truck unless you pay more money.

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    If this bill become law, it will be illegal for Arizona moving companies to refuse to keep your goods on their truck unless you pay more money.

    More >
  • Using your cellphone number as primary contact poses privacy risk

    Using your cellphone number as primary contact poses privacy risk

    Friday, January 20 2017 11:43 PM EST2017-01-21 04:43:06 GMT

    Half of American homes have dumped their landlines and it's not a bad idea because it basically saves you some money. But sticking with just your cellphone may leave you vulnerable.

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    Half of American homes have dumped their landlines and it's not a bad idea because it basically saves you some money. But sticking with just your cellphone may leave you vulnerable.

    More >
  • 3 On Your Side

    Consumers are 'banking on bonuses'

    Consumers are 'banking on bonuses'

    Friday, January 20 2017 1:15 AM EST2017-01-20 06:15:41 GMT
    Some banks are offering cash bonuses to open up new accounts. (Source: 3TV)Some banks are offering cash bonuses to open up new accounts. (Source: 3TV)

    Some consumers are cashing in on banking bonuses.

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    Some consumers are cashing in on banking bonuses.

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  • Alert: Duplicating fingerprints to access smartphones

    Alert: Duplicating fingerprints to access smartphones

    When fingerprint recognition came out, a lot of people thought it was the wave of the future. But now we're learning there could be a security hole.More >
  • 3 On Your Side

    Alert: Duplicating fingerprints to access smartphones

    Alert: Duplicating fingerprints to access smartphones

    Wednesday, January 18 2017 11:30 PM EST2017-01-19 04:30:15 GMT
    Some hackers are using pictures from photos to replicate a fingerprint to get into secure phones. (Source: 3TV)Some hackers are using pictures from photos to replicate a fingerprint to get into secure phones. (Source: 3TV)

    When fingerprint recognition came out, a lot of people thought it was the wave of the future. But now we're learning there could be a security hole.

    More >

    When fingerprint recognition came out, a lot of people thought it was the wave of the future. But now we're learning there could be a security hole.

    More >
  • 3 On Your Side

    Homeowner gets $5,000 electric bill

    Homeowner gets $5,000 electric bill

    Wednesday, January 18 2017 1:05 PM EST2017-01-18 18:05:42 GMT
    Lee Etter said APS charged him more than $5,000 for their mistake. (Source: 3TV)Lee Etter said APS charged him more than $5,000 for their mistake. (Source: 3TV)

    This Vietnam vet couldn't believe his eyes when he received his electric bill for more than $5,000.  

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    This Vietnam vet couldn't believe his eyes when he received his electric bill for more than $5,000.  

    More >
  • 3 On Your Side

    Phoenix woman forced to pay medical bill twice

    Phoenix woman forced to pay medical bill twice

    Monday, January 16 2017 11:32 PM EST2017-01-17 04:32:10 GMT
    Patterson said she was told she overpaid but then was asked to pay twice. (Source: 3TV)Patterson said she was told she overpaid but then was asked to pay twice. (Source: 3TV)

    Phoenix woman says she paid $94.00 medical bill and is sent to collections anyway.

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    Phoenix woman says she paid $94 medical bill and is sent to collections anyway.

    More >
  • Government taking notice of digital ownership issues

    Government taking notice of digital ownership issues

    Sunday, January 15 2017 3:17 PM EST2017-01-15 20:17:59 GMT

    Professor Aaron Perzanowski co-authored a report that looked into what people thought they were getting when they clicked that "buy now" button. Typically, he said, goods are not sold to purchasers but merely licensed.

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    Professor Aaron Perzanowski co-authored a report that looked into what people thought they were getting when they clicked that "buy now" button. Typically, he said, goods are not sold to purchasers but merely licensed.

    More >
  • 3 On Your Side

    Family's airline tickets accidentally canceled

    Family's airline tickets accidentally canceled

    Wednesday, January 11 2017 11:21 PM EST2017-01-12 04:21:25 GMT
    Orozcos were in a bind when their airline tickets were accidentally canceled so they called 3 On Your Side. (Source: 3TV)Orozcos were in a bind when their airline tickets were accidentally canceled so they called 3 On Your Side. (Source: 3TV)

    A Phoenix family says their Christmas vacation was almost ruined all because their airline tickets were accidentally canceled. 

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    A Phoenix family says their Christmas vacation was almost ruined all because their airline tickets were accidentally canceled. 

    More >
  • 3 On Your Side

    Bank cashes $827 check with 'stop payment' in place

    Bank cashes $827 check with 'stop payment' in place

    Tuesday, January 10 2017 11:50 PM EST2017-01-11 04:50:38 GMT
    A Gilbert couple told Chase Bank to put a "stop payment" on a check but it was cashed any way. (Source: 3TV)A Gilbert couple told Chase Bank to put a "stop payment" on a check but it was cashed any way. (Source: 3TV)

    A Gilbert couple puts a "stop payment" on a $827 check, but it was still cashed weeks later.

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    A Gilbert couple puts a "stop payment" on a $827 check, but it was still cashed weeks later.

    More >
  • 3 On Your Side

    Top 10 BBB scams of 2016

    Top 10 BBB scams of 2016

    Tuesday, January 10 2017 12:27 PM EST2017-01-10 17:27:25 GMT

    The Better Business Bureau has compiled a list of their Top 10 scams of 2016.

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    The Better Business Bureau has compiled a list of their Top 10 scams of 2016.

    More >
  • 3 On Your Side

    $299 Verizon bill leaves customer upset

    $299 Verizon bill leaves customer upset

    Saturday, January 7 2017 12:29 AM EST2017-01-07 05:29:16 GMT

    A $299 Verizon bill leaves a customer upset.

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    A $299 Verizon bill leaves a customer upset.

    More >
  • 3 On Your Side

    Update: Unlicensed contractor ordered to pay $67,000

    Update: Unlicensed contractor ordered to pay $67,000

    Thursday, January 5 2017 11:31 PM EST2017-01-06 04:31:07 GMT
    The court said Matt and Tiffany Sargent were owed $67,000 from an unlicensed contractor but it could take awhile for them to get all the money. (Source: 3TV)The court said Matt and Tiffany Sargent were owed $67,000 from an unlicensed contractor but it could take awhile for them to get all the money. (Source: 3TV)

    An unlicensed contractor was ordered to pay an East Valley couple $67,000 in restitution.

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    An unlicensed contractor was ordered to pay an East Valley couple $67,000 in restitution.

    More >
  • 3 On Your Side

    UPDATE: Recovery Fund pays Homeowner $7,600

    UPDATE: Recovery Fund pays Homeowner $7,600

    Wednesday, January 4 2017 9:45 AM EST2017-01-04 14:45:15 GMT
    Grannis will be issued a check in the amount of $7,602 thanks to the Registrar of Contractors' Recovery Fund. (Source: 3TV)Grannis will be issued a check in the amount of $7,602 thanks to the Registrar of Contractors' Recovery Fund. (Source: 3TV)

    A homeowner got reimbursed $7,600 from the Arizona Registrar of Contractors' Recovery Fund.

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    A homeowner got reimbursed $7,600 from the Arizona Registrar of Contractors' Recovery Fund.

    More >
  • 3 On your Side

    Couple say home warranty left them 'drained'

    Couple say home warranty left them 'drained'

    Thursday, December 15 2016 11:21 PM EST2016-12-16 04:21:51 GMT
    (Source: KTVK)(Source: KTVK)

    A Valley couple said even though they just renewed their home warranty, the help wasn't there when they needed it.

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    A Valley couple said even though they just renewed their home warranty, the help wasn't there when they needed it.

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  • 3 On Your Side

    Fake apps tricking consumers

    Fake apps tricking consumers

    Wednesday, December 14 2016 11:40 PM EST2016-12-15 04:40:11 GMT
    (Source: KPHO/KTVK)(Source: KPHO/KTVK)

    While downloading apps on your mobile devices can certainly make online holiday shopping more convenient, you have to remember it comes with some risks.

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    While downloading apps on your mobile devices can certainly make online holiday shopping more convenient, you have to remember it comes with some risks.

    More >
  • 3 On Your Side

    Valley man loses $40K in online investment

    Valley man loses $40K in online investment

    Wednesday, December 14 2016 12:17 AM EST2016-12-14 05:17:20 GMT
    Ron Flory (Source: KPHO/KTVK)Ron Flory (Source: KPHO/KTVK)

    Be suspicious if any investment claims there is little or no risk to losing your money and your returns will be exceptionally high.

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    Be suspicious if any investment claims there is little or no risk to losing your money and your returns will be exceptionally high.

    More >
  • 3 On Your Side

    December is good time for financial review

    December is good time for financial review

    Monday, December 12 2016 11:45 PM EST2016-12-13 04:45:08 GMT
    Financial coach Kelsa Dickey (Source: KPHO/KTVK)Financial coach Kelsa Dickey (Source: KPHO/KTVK)

       The month of December keeps us all busy.  But, it's also a good time for some financial housekeeping.

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       The month of December keeps us all busy.  But, it's also a good time for some financial housekeeping.

    More >
  • 3 On Your Side

    Valley sports memorabilia store demands return of autographed item

    Valley sports memorabilia store demands return of autographed item

    Friday, December 9 2016 8:34 AM EST2016-12-09 13:34:38 GMT
    (Source: KPHO/KTVK)(Source: KPHO/KTVK)

    A Valley memorabilia store demands the return of autographed item.

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    A Valley memorabilia store demands the return of autographed item.

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  • PayPal freezes Valley man's money over name dispute

    PayPal freezes Valley man's money over name dispute

    Thursday, December 8 2016 11:05 AM EST2016-12-08 16:05:32 GMT
    Chris Williams says he has use PayPal for about five years. (Source: 3TV)Chris Williams says he has use PayPal for about five years. (Source: 3TV)

    Designed to be secure and simple for buyers and sellers alike, PayPal is supposed to be a safe way to pay for goods and services online. Chris Williams says he’s no stranger to PayPal, but after five years of problem-free use, he’s having trouble getting his money – about $700. 

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    Designed to be secure and simple for buyers and sellers alike, PayPal is supposed to be a safe way to pay for goods and services online. Chris Williams says he’s no stranger to PayPal, but after five years of problem-free use, he’s having trouble getting his money – about $700. 

    More >
  • 3 On Your Side

    Moving company disappears with woman's belongings

    Moving company disappears with woman's belongings

    Wednesday, December 7 2016 12:49 AM EST2016-12-07 05:49:10 GMT

    A moving company disappeared with a woman's belongings.

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    A moving company disappeared with a woman's belongings.

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  • 3 On Your Side

    Phoenix woman learns there are pitfalls with gift certificates

    Phoenix woman learns there are pitfalls with gift certificates

    Monday, December 5 2016 11:40 PM EST2016-12-06 04:40:09 GMT
    The former owner of a nail salon said she just couldn't afford to keep the business afloat and closed down. (Source: 3TV)The former owner of a nail salon said she just couldn't afford to keep the business afloat and closed down. (Source: 3TV)

    When buying gift cards or gift certificates, there are risks you need to remember.

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    When buying gift cards or gift certificates, there are risks you need to remember.

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  • New water product claims don’t add up

    New water product claims don’t add up

    Friday, December 2 2016 7:59 AM EST2016-12-02 12:59:29 GMT

    Alkaline water has become the new 'it' water among health conscious consumers. Proponents claim it does everything from getting rid of toxins to boosting your metabolism, and fighting diseases. 

    More >

    Alkaline water has become the new 'it' water among health conscious consumers. Proponents claim it does everything from getting rid of toxins to boosting your metabolism, and fighting diseases. 

    More >
  • 3 On Your Side

    November results for 3 On Your Side

    November results for 3 On Your Side

    Wednesday, November 30 2016 11:22 PM EST2016-12-01 04:22:15 GMT
    A lawsuit was dropped against a Scottsdale man accused of not paying a debt even though he has proof that he paid it in full. (Source: 3TV)A lawsuit was dropped against a Scottsdale man accused of not paying a debt even though he has proof that he paid it in full. (Source: 3TV)

    3 On Your Side recoups or saves $8,471 for viewers during the month of November.

    More >

    3 On Your Side recoups or saves $8,471 for viewers during the month of November.

    More >
  • 3 On Your Side

    Glendale man sells home, can't get escrow refund check

    Glendale man sells home, can't get escrow refund check

    Wednesday, November 30 2016 12:49 AM EST2016-11-30 05:49:43 GMT
    Michael Aguilar was getting the runaround when it came to get a refund after selling his parents' house. (Source: 3TV)Michael Aguilar was getting the runaround when it came to get a refund after selling his parents' house. (Source: 3TV)

    A Valley man said Wells Fargo owed him more than $400 following the sale of his parents' home but he couldn't get them to hand over the money so he contacted 3 On Your Side. 

    More >

    A Valley man said Wells Fargo owed him more than $400 following the sale of his parents' home but he couldn't get them to hand over the money so he contacted 3 On Your Side. 

    More >
  • UPDATE: Funeral homes will accept competitors' paid-in-full contracts

    UPDATE: Funeral homes will accept competitors' paid-in-full contracts

    Tuesday, November 29 2016 1:00 AM EST2016-11-29 06:00:18 GMT
    Adelita Quijada's mother bought a prepaid funeral policy but when the funeral home went out of business, she wonders what will happen to his policy. (Source: 3TV)Adelita Quijada's mother bought a prepaid funeral policy but when the funeral home went out of business, she wonders what will happen to his policy. (Source: 3TV)

    A Valley woman says her mother prepaid for her own funeral.  However, the funeral home is now out of business.  What do consumers do when something like this happens?

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    A Valley woman says her mother prepaid for her own funeral.  However, the funeral home is now out of business.  What do consumers do when something like this happens?

    More >
  • 3 On Your Side

    Mesa woman questions prepaid funeral policy

    Mesa woman questions prepaid funeral policy

    Tuesday, November 29 2016 12:05 AM EST2016-11-29 05:05:23 GMT
    Adelita Quijada bought a prepaid funeral policy but when the funeral home went out of business, she wonders what will happen to his policy. (Source: 3TV)Adelita Quijada bought a prepaid funeral policy but when the funeral home went out of business, she wonders what will happen to his policy. (Source: 3TV)

    A Mesa woman says her 84-year-old mother prepaid for her own funeral years ago by purchasing a prepaid funeral policy. Unfortunately, the funeral home listed in the contract is out of business. Now, she doesn't know what to do when her mother passes away.  

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    A Mesa woman says her 84-year-old mother prepaid for her own funeral years ago by purchasing a prepaid funeral policy. Unfortunately, the funeral home listed in the contract is out of business. Now, she doesn't know what to do when her mother passes away.  

    More >
  • Freeze dried food is going mainstream

    Freeze dried food is going mainstream

    Sunday, November 27 2016 2:02 PM EST2016-11-27 19:02:05 GMT

    Misty Marsh shares recipes and tips in a book about the freeze-dried frenzy, and has a website, too. Her pantry is full of enough food to feed her family for several years.

    More >

    Misty Marsh shares recipes and tips in a book about the freeze-dried frenzy, and has a website, too. Her pantry is full of enough food to feed her family for several years.

    More >
  • 3 On Your Side

    Staying out of debt this holiday shopping season

    Staying out of debt this holiday shopping season

    Wednesday, November 23 2016 11:35 PM EST2016-11-24 04:35:20 GMT
    (Source: KPHO/KTVK)(Source: KPHO/KTVK)

    A financial coach who helps Valley residents manage their money and stay out of debt shares some tips to keep in mind for holiday shopping.

    More >

    A financial coach who helps Valley residents manage their money and stay out of debt shares some tips to keep in mind for holiday shopping.

    More >
  • 3 On Your Side

    Alert: Avoiding data overages

    Alert: Avoiding data overages

    Wednesday, November 23 2016 1:33 AM EST2016-11-23 06:33:55 GMT
    The best way to avoid using data is to simply put your phone down unless you're locked into Wi-Fi. (Source: 3TV)The best way to avoid using data is to simply put your phone down unless you're locked into Wi-Fi. (Source: 3TV)

    Expert offers advice on how to avoid data overages.

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    Expert offers advice on how to avoid data overages.

    More >
  • 3 On Your Side

    Chandler homeowner says unlicensed contractor skipped off with money

    Chandler homeowner says unlicensed contractor skipped off with money

    Tuesday, November 22 2016 1:08 AM EST2016-11-22 06:08:38 GMT
    (Source: 3TV)(Source: 3TV)

    Mark McGovern has lived in his Chandler home for nearly two decades and thought it was time to update the inside, but he says the man he hired did very little work and abandoned the job after being paid.

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    Mark McGovern has lived in his Chandler home for nearly two decades and thought it was time to update the inside, but he says the man he hired did very little work and abandoned the job after being paid.

    More >
  • 3 On Your Side

    Tempe resident disagrees with city alley ordinance

    Tempe resident disagrees with city alley ordinance

    Friday, November 18 2016 11:30 AM EST2016-11-18 16:30:16 GMT
    Scott Waldon, who walks with the help of a cane, says he's in no position to clean up the city's alley. (Source: 3TV)Scott Waldon, who walks with the help of a cane, says he's in no position to clean up the city's alley. (Source: 3TV)

    A Tempe resident is upset about the new enforcement of an ordinance that forces residents to clean the alleyway behind their homes. 

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    A Tempe resident is upset about the new enforcement of an ordinance that forces residents to clean the alleyway behind their homes. 

    More >
  • 3 On Your Side

    Update: Scottsdale man gets court case dismissed

    Update: Scottsdale man gets court case dismissed

    Tuesday, November 15 2016 11:35 PM EST2016-11-16 04:35:16 GMT
    A lawsuit was dropped against a Scottsdale man accused of not paying a debt even though he has proof that he paid it in full. (Source: 3TV)A lawsuit was dropped against a Scottsdale man accused of not paying a debt even though he has proof that he paid it in full. (Source: 3TV)

    There is an update on a Scottsdale man who paid off a $2,228 bill in full but was being forced to pay it again, that is until 3 On Your Side got involved. Documents cleared him of the debt.

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    There is an update on a Scottsdale man who paid off a $2,228 bill in full but was being forced to pay it again, that is until 3 On Your Side got involved. Documents cleared him of the debt.

    More >
  • 3 On Your Side

    Paid bill leaves Scottsdale man hanging in the 'balance'

    Paid bill leaves Scottsdale man hanging in the 'balance'

    Tuesday, November 15 2016 10:30 PM EST2016-11-16 03:30:14 GMT
    A Valley man said he was being sued for a bill but he said he paid it back. (Source: 3TV)A Valley man said he was being sued for a bill but he said he paid it back. (Source: 3TV)

    A Scottsdale man paid off a $2,200 bill in full, but the retailer is suing him for the money he’s already paid.

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    A Scottsdale man paid off a $2,200 bill in full, but the retailer is suing him for the money he’s already paid.

    More >
  • 3 On Your Side

    Update: Resolution after woman says her oven's glass 'exploded'

    Update: Resolution after woman says her oven's glass 'exploded'

    Monday, November 14 2016 11:04 PM EST2016-11-15 04:04:01 GMT
    Jessicah Lynch received a new Samsung oven after her Kenmore oven's glass shattered. (Source: 3TV)Jessicah Lynch received a new Samsung oven after her Kenmore oven's glass shattered. (Source: 3TV)

    A Valley woman who says her sears oven keeps breaking finally has some great news. Jessicah Lynch says she’s ecstatic she now has the oven that she and her family need to start cooking again.  

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    A Valley woman who says her sears oven keeps breaking finally has some great news. Jessicah Lynch says she’s ecstatic she now has the oven that she and her family need to start cooking again.  

    More >
  • Phoenix homeowner has $67K plumbing bill

    Phoenix homeowner has $67K plumbing bill

    Saturday, November 12 2016 12:18 AM EST2016-11-12 05:18:02 GMT
    (Source: 3TV)(Source: 3TV)

      A Phoenix senior citizen says much of his retirement account has been wiped out because of an unexpected plumbing bill at his home. 

    More >

      A Phoenix senior citizen says much of his retirement account has been wiped out because of an unexpected plumbing bill at his home. 

    More >
  • 3 On Your Side

    Update: 'Moldy' front-load washers

    Update: 'Moldy' front-load washers

    Wednesday, November 9 2016 11:45 PM EST2016-11-10 04:45:02 GMT
    A Mesa woman found mold in her front-load washer. (Source: 3TV)A Mesa woman found mold in her front-load washer. (Source: 3TV)

    Since our initial report aired last week, 3 On Your Side has received even more complaints from viewers saying they too have the exact same problem with their front-loading washing machines and as far as those tips from the manufacturer to fix the problem, we're told they didn't work.

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    Since our initial report aired last week, 3 On Your Side has received even more complaints from viewers saying they too have the exact same problem with their front-loading washing machines and as far as those tips from the manufacturer to fix the problem, we're told they didn't work.

    More >
  • 3 On Your Side

    Goodyear homeowner says city tree damaged her property

    Goodyear homeowner says city tree damaged her property

    Monday, November 7 2016 11:55 PM EST2016-11-08 04:55:23 GMT
    Annie Kudray says a city-owned tree damaged her property but Goodyear wouldn't pay up. (Source: 3TV)Annie Kudray says a city-owned tree damaged her property but Goodyear wouldn't pay up. (Source: 3TV)

    A Goodyear homeowner says she wants the city to pay for damage that a city-owned tree caused to her property

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    A Goodyear homeowner says she wants the city to pay for damage that a city-owned tree caused to her property

    More >
  • FDA approves drug for dog anxiety issues

    FDA approves drug for dog anxiety issues

    Monday, November 7 2016 8:13 AM EST2016-11-07 13:13:57 GMT

    The FDA recently approved "Sileo." It's the first drug approved specifically to treat noise anxiety in dogs.

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    The FDA recently approved "Sileo." It's the first drug approved specifically to treat noise anxiety in dogs.

    More >
  • 3 On Your Side

    Quinceanera turns out not so 'picture perfect'

    Quinceanera turns out not so 'picture perfect'

    Thursday, November 3 2016 12:45 AM EDT2016-11-03 04:45:03 GMT
    (Source: 3TV)(Source: 3TV)

    A big part of a quinceanera is capturing it with pictures, so a woman says she hired a company to do just that. But more than four months later, she says she doesn't have photos or the video of her daughter's event.

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    A big part of a quinceanera is capturing it with pictures, so a woman says she hired a company to do just that. But more than four months later, she says she doesn't have photos or the video of her daughter's event.

    More >
  • 3 On Your Side

    Valley woman says popular front-load washer has 'moldy' problem

    Valley woman says popular front-load washer has 'moldy' problem

    Wednesday, November 2 2016 12:30 AM EDT2016-11-02 04:30:05 GMT
    Gloria Azure said a foul smell is coming from her front-load washer. (Source: 3TV)Gloria Azure said a foul smell is coming from her front-load washer. (Source: 3TV)

    Valley woman says her front-load washer has 'moldy' problem.

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    Valley woman says her front-load washer has 'moldy' problem.

    More >
  • 3 On Your Side

    3 On Your Side helps recover $5,100 for October

    3 On Your Side helps recover $5,100 for October

    Tuesday, November 1 2016 12:30 AM EDT2016-11-01 04:30:09 GMT
    Darlene Wells gave $600 to McCade Waite after his hoverboard broke. (Source: 3TV)Darlene Wells gave $600 to McCade Waite after his hoverboard broke. (Source: 3TV)

      During the month of October, 3 On Your Side recovered more than $5,100 for our viewers.  That brings this year's total to more than $157,000.

    More >

      During the month of October, 3 On Your Side recovered more than $5,100 for our viewers.  That brings this year's total to more than $157,000.

    More >
  • 3 On Your Side

    Uber driver frustrated after crash

    Uber driver frustrated after crash

    Thursday, October 27 2016 3:17 AM EDT2016-10-27 07:17:38 GMT
    Maria Hawkins had trouble getting her car repaired after a crash so she called 3 On Your Side. (Source: 3TV)Maria Hawkins had trouble getting her car repaired after a crash so she called 3 On Your Side. (Source: 3TV)

    Uber driver wrecks her car, and says she can't seem to get it repaired.

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    An Uber driver wrecks her car and says she can't seem to get it repaired.

    More >
  • 3 On Your Side

    Small business owners 'steered' out of $4,000

    Small business owners 'steered' out of $4,000

    Wednesday, October 26 2016 9:22 PM EDT2016-10-27 01:22:43 GMT
    Paola Castro and her husband Tomas paid $4,000 upfront for a piece of equipment but never received it. (Source: 3TV)Paola Castro and her husband Tomas paid $4,000 upfront for a piece of equipment but never received it. (Source: 3TV)

    A Valley couple said they paid $4,000 upfront for a piece of car repair equipment but never received the machinery. 

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    A Valley couple said they paid $4,000 upfront for a piece of car repair equipment but never received the machinery. 

    More >
  • 3 On Your Side

    Update: IRS scam 'getting taxed'

    Update: IRS scam 'getting taxed'

    Tuesday, October 25 2016 12:30 AM EDT2016-10-25 04:30:09 GMT
    A Valley woman was happy to see arrests made in the IRS Scam, especially after she was duped out of $1,800. (Source: 3TV)A Valley woman was happy to see arrests made in the IRS Scam, especially after she was duped out of $1,800. (Source: 3TV)

    A Valley woman is happy with IRS phone scam arrests.

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    A Valley woman is happy with IRS phone scam arrests.

    More >
  • A 'digital financial assistant' can save you money

    A 'digital financial assistant' can save you money

    A digital financial assistant is a program that monitors where your money is going and in some cases let's you know if you're paying too much.

    More >

    A digital financial assistant is a program that monitors where your money is going and in some cases let's you know if you're paying too much.

    More >
  • 3 On Your Side

    New River woman accidentally forwards $747 to stranger's account

    New River woman accidentally forwards $747 to stranger's account

    Thursday, October 20 2016 12:19 AM EDT2016-10-20 04:19:48 GMT
    Teri Yount sent nearly $750 to a stranger using QuickPay. (Source: 3TV News)Teri Yount sent nearly $750 to a stranger using QuickPay. (Source: 3TV News)

    A New River woman liked using her bank's app to forward money electronically until she made a big mistake and hit the send button.

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    A New River woman liked using her bank's app to forward money electronically until she made a big mistake and hit the send button.

    More >
  • 3 On Your Side

    Grieving widow hasn't received $3,000 headstone

    Grieving widow hasn't received $3,000 headstone

    Wednesday, October 19 2016 12:13 AM EDT2016-10-19 04:13:35 GMT
    Jeanne Stewart was heartbroken when she didn't receive a $3,000 headstone she paid for. (Source: 3TV)Jeanne Stewart was heartbroken when she didn't receive a $3,000 headstone she paid for. (Source: 3TV)

    A grieving widow was upset because she hasn't received a $3,000 headstone for her late husband so she called 3 On Your Side.

    More >

    A grieving widow was upset because she hasn't received a $3,000 headstone for her late husband so she called 3 On Your Side.

    More >
  • 3 On Your Side

    Consumer Alert: Avoid costly car repairs

    Consumer Alert: Avoid costly car repairs

    Tuesday, October 18 2016 12:20 AM EDT2016-10-18 04:20:19 GMT
    A regular check of the engine cane prevent some expensive repairs. (Source: 3TV)A regular check of the engine cane prevent some expensive repairs. (Source: 3TV)

    Drivers can avoid costly car repairs by keeping up with routine maintenance like checking fluids and rotating the tires. 

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    Drivers can avoid costly car repairs by keeping up with routine maintenance like checking fluids and rotating the tires. 

    More >
  • Safety at your fingertips

    Safety at your fingertips

    Smartphones can do a lot of things and improving your safety is one of them. 3 On Your Side Gary Harper has the apps that help you stay safe if you're walking alone. (Wednesday, October 12, 2016)More >
  • Popularity of mobile payment apps growing

    Popularity of mobile payment apps growing

    More and more people are paying for items with mobile banking apps. 3 On Your Side's Gary Harper has more on how banks are offering more ways to pay without paper. (Tuesday, October 11, 2016)More >
  • New gadgets for watching newborns

    New gadgets for watching newborns

    There's a new wave of wearable technology to track newborns' health. 3 On Your Side's Gary Harper breaks it all down.(Monday, October 10, 2016)More >
  • 3 On Your Side explains 'Facts Up Front' product labeling

    3 On Your Side explains 'Facts Up Front' product labeling

    3 On Your Side explains 'Facts Up Front' product labeling on food.

    More >

    3 On Your Side explains 'Facts Up Front' product labeling on food.

    More >
  • 3 On Your Side

    Scammers trolling Facebook

    Scammers trolling Facebook

    Friday, October 7 2016 3:28 PM EDT2016-10-07 19:28:20 GMT
    (Source: 3TV)(Source: 3TV)

    Beware of scammers trolling Facebook.

    More >

    Beware of scammers trolling Facebook.

    More >
  • 3 On Your Side

    Hoverboard heartache for Valley teen

    Hoverboard heartache for Valley teen

    Thursday, October 6 2016 12:55 AM EDT2016-10-06 04:55:47 GMT
    Mccade Waite with his skateboard (Source: 3TV)Mccade Waite with his skateboard (Source: 3TV)

    A Valley teenager saved up hundreds of dollars to buy the latest high-tech toy, only to get burned in the end.

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    A Valley teenager saved up hundreds of dollars to buy the latest high-tech toy, only to get burned in the end.

    More >
  • 3 On Your Side

    Many Halloween items non-refundable

    Many Halloween items non-refundable

    Wednesday, October 5 2016 12:35 AM EDT2016-10-05 04:35:09 GMT
    Most stores won't allow customers to return many Halloween items. (Source: 3TV)Most stores won't allow customers to return many Halloween items. (Source: 3TV)

    Many Halloween items are non-refundable.

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    Many Halloween items are non-refundable.

    More >
  • 3 On Your Side

    Mesa couple try to cut cable bill

    Mesa couple try to cut cable bill

    Tuesday, October 4 2016 3:24 AM EDT2016-10-04 07:24:11 GMT

    A Mesa couple fulfilled their contract with CenturyLink and canceled their service, but they keep getting billed and three months later, they owe $481.

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    A Mesa couple fulfilled their contract with CenturyLink and canceled their service, but they keep getting billed and three months later, they owe $481.

    More >
  • 3 On Your Side

    3OYS recovers $9.7K for viewers

    3OYS recovers $9.7K for viewers

    Saturday, October 1 2016 12:54 AM EDT2016-10-01 04:54:57 GMT

    3 On Your Side recovered more than $9,700 for our viewers during the month of September.

    More >

    3 On Your Side recovered more than $9,700 for our viewers during the month of September.

    More >
  • 3 On Your Side

    Small business owners targeted in fake Google scheme

    Small business owners targeted in fake Google scheme

    Friday, September 30 2016 1:37 AM EDT2016-09-30 05:37:43 GMT

    An east Valley business owner thought she was dealing with Google.  Instead, Google tells 3 On Your Side that she and other small business owners are actually with fake Google reps.

    More >

    An east Valley business owner thought she was dealing with Google.  Instead, Google tells 3 On Your Side that she and other small business owners are actually with fake Google reps.

    More >
  • 3 On Your Side

    Valley teacher finally gets paycheck from second job

    Valley teacher finally gets paycheck from second job

    Thursday, September 29 2016 12:36 AM EDT2016-09-29 04:36:09 GMT
    Kevin Riegle couldn't believe his paychecks from his second job bounced. (Source: 3TV)Kevin Riegle couldn't believe his paychecks from his second job bounced. (Source: 3TV)

    A Glendale teacher trying to make a little extra money for his family during the summer took on a second job.  But after putting in a lot of long hours, his paychecks bounced. So he contacted 3 On Your Side.

    More >

    A Glendale teacher trying to make a little extra money for his family during the summer took on a second job.  But after putting in a lot of long hours, his paychecks bounced. So he contacted 3 On Your Side.

    More >
  • 3 On Your Side

    Update: Unlicensed painter pleads guilty

    Update: Unlicensed painter pleads guilty

    Wednesday, September 28 2016 12:45 AM EDT2016-09-28 04:45:07 GMT
    Jerry Crocker appears in court. (Source: KTVK)Jerry Crocker appears in court. (Source: KTVK)

    Jerry Crocker recently had his day in front of a judge inside a Maricopa County Justice Court. It was a guilty plea for the man who's been on 3 On Your Side's radar since April.

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    Jerry Crocker recently had his day in front of a judge inside a Maricopa County Justice Court. It was a guilty plea for the man who's been on 3 On Your Side's radar since April.

    More >
  • 3 On Your Side

    Update: Dog finally receives lifesaving surgery

    Update: Dog finally receives lifesaving surgery

    Tuesday, September 27 2016 12:35 AM EDT2016-09-27 04:35:07 GMT
    Abigail finally got the surgery she needed and her owners received money from the pet insurance company thanks to 3 On Your Side. (Source: 3TV)Abigail finally got the surgery she needed and her owners received money from the pet insurance company thanks to 3 On Your Side. (Source: 3TV)

    A valley couple says their beloved pet has finally gotten the life-saving surgery she needed.  But, they say it only happened after they contacted 3 On Your Side.

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    A valley couple says their beloved pet has finally gotten the life-saving surgery she needed.  But, they say it only happened after they contacted 3 On Your Side.

    More >
  • 3 On Your Side

    Pet insurance problem

    Pet insurance problem

    Monday, September 26 2016 11:57 PM EDT2016-09-27 03:57:50 GMT
    Ernest Amaya's dog needs expensive surgery and claims the pet insurance company is giving him the runaround. (Source: KPHO/KTVK)Ernest Amaya's dog needs expensive surgery and claims the pet insurance company is giving him the runaround. (Source: KPHO/KTVK)

    For the past three years, a dog owner has paid pet insurance premiums month after month. But now he says just when he needs the insurance, he’s having trouble using it.

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    For the past three years, a dog owner has paid pet insurance premiums month after month. But now he says just when he needs the insurance, he’s having trouble using it.

    More >
  • 3 On Your Side

    Couple denied access to money because of frozen debit account

    Couple denied access to money because of frozen debit account

    Monday, September 26 2016 1:14 PM EDT2016-09-26 17:14:14 GMT
    (Source: KPHO/KTVK)(Source: KPHO/KTVK)

    A Valley couple has to borrow from family and friends because their prepaid Visa account is frozen.

    More >

    A Valley couple has to borrow from family and friends because their prepaid Visa account is frozen.

    More >
  • 3 On Your Side

    Update: $3,500 plumbing problem finally fixed

    Update: $3,500 plumbing problem finally fixed

    Friday, September 23 2016 12:35 AM EDT2016-09-23 04:35:08 GMT
    A different plumbing company and fixed the drainage pipe on the Portnoys' house. (Source: 3TV)A different plumbing company and fixed the drainage pipe on the Portnoys' house. (Source: 3TV)

    3 On Your Side helps resolve a drain snake that got stuck in a pipe and caused problems for Valley homeowners.

    More >

    3 On Your Side helps resolve a drain snake that got stuck in a pipe and caused problems for Valley homeowners.

    More >
  • Homeowners 'drained' after plumbing fiasco

    Homeowners 'drained' after plumbing fiasco

    Thursday, September 22 2016 11:06 PM EDT2016-09-23 03:06:31 GMT
    An issue with a slow drain turned into a major plumbing problem that could cost thousands of dollars to fix. (Source: 3TV)An issue with a slow drain turned into a major plumbing problem that could cost thousands of dollars to fix. (Source: 3TV)

    A Tempe couple says the plumbing company they hired to fix a slow drain can't remove a drain snake that got stuck in their drainage pipe.

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    A Tempe couple says the plumbing company they hired to fix a slow drain can't remove a drain snake that got stuck in their drainage pipe.

    More >
  • 3 On Your Side

    Fountain Hills woman demands $600 rent deposit back

    Fountain Hills woman demands $600 rent deposit back

    Thursday, September 22 2016 8:41 AM EDT2016-09-22 12:41:51 GMT
    (Source: KPHO/KTVK)(Source: KPHO/KTVK)

    The rental market here in the phoenix area is pretty hot.  In fact, a recent report indicated that rent is steadily climbing, sending some tenants scrambling to find roommates.  But be careful who you choose. 

    More >

    The rental market here in the phoenix area is pretty hot.  In fact, a recent report indicated that rent is steadily climbing, sending some tenants scrambling to find roommates. But be careful who you choose. 

    More >
  • 3 On Your Side

    Is your webcam spying on you?

    Is your webcam spying on you?

    Wednesday, September 21 2016 12:30 AM EDT2016-09-21 04:30:09 GMT
    Laptop webcam (Source: KPHO/KTVK)Laptop webcam (Source: KPHO/KTVK)

    You've heard of people hacking into computers and stealing information, but what about hacking into your webcam? It happens more than you might think.

    More >

    You've heard of people hacking into computers and stealing information, but what about hacking into your webcam? It happens more than you might think.

    More >
  • UPDATE: Valley homeowners finally get refunds for window screens

    UPDATE: Valley homeowners finally get refunds for window screens

    Tuesday, September 20 2016 7:36 AM EDT2016-09-20 11:36:42 GMT
    One couple paid Joe McKinnon more than $800 for sunscreens that they never received. (Source: 3 On Your Side)One couple paid Joe McKinnon more than $800 for sunscreens that they never received. (Source: 3 On Your Side)

    Homeowners say the Valley business owner who took a total of $2,100 for new window screens and sunscreens finally returned their money after 3 On Your Side got involved.

    More >

    Homeowners say the Valley business owner who took a total of $2,100 for new window screens and sunscreens finally returned their money after 3 On Your Side got involved.

    More >
  • Homeowners say they're 'screened in' and out money

    Homeowners say they're 'screened in' and out money

    Monday, September 19 2016 11:56 PM EDT2016-09-20 03:56:43 GMT
    One couple paid Joe McKinnon more than $800 for window screens that they never received. (Source: 3 On Your Side)One couple paid Joe McKinnon more than $800 for window screens that they never received. (Source: 3 On Your Side)

    Homeowners say they paid hundreds of dollars for window screens and sunscreens, but received nothing from the guy they paid.

    More >

    Homeowners say they paid hundreds of dollars for window screens and sunscreens, but received nothing from the guy they paid.

    More >
  • 3 On Your Side

    HOA mishap fines Gilbert woman nearly 2K

    HOA mishap fines Gilbert woman nearly 2K

    Saturday, September 17 2016 12:09 AM EDT2016-09-17 04:09:26 GMT
    (Source: KPHO/KTVK)(Source: KPHO/KTVK)

    A Gilbert woman is disputing an HOA late bill. 3 On Your Side has her story.

    More >

    A Gilbert woman is disputing an HOA late bill. 3 On Your Side has her story.

    More >
  • 3 On Your Side

    Scottsdale tenant says personal items 'dumped'

    Scottsdale tenant says personal items 'dumped'

    Friday, September 16 2016 12:22 AM EDT2016-09-16 04:22:19 GMT
    (Source: 3TV News)(Source: 3TV News)

    Scottsdale tenant says her personal items were put into dumpster

    More >

    Scottsdale tenant says her personal items were put into dumpster

    More >
  • 3 On Your Side

    Confrontation sends computer repairman 'crashing'

    Confrontation sends computer repairman 'crashing'

    Thursday, September 15 2016 12:45 AM EDT2016-09-15 04:45:21 GMT
    Gordon Mitrovic is accused of promising to repair people's computers and tablets but then skipping town. (Source: 3TV News)Gordon Mitrovic is accused of promising to repair people's computers and tablets but then skipping town. (Source: 3TV News)

    Some valley consumers thought they might save some money taking their broken electronics to someone who works out of their home.  But the man moonlighting as a repair specialist, took off with their cash and goods.

    More >

    Some valley consumers thought they might save some money taking their broken electronics to someone who works out of their home.  But the man moonlighting as a repair specialist, took off with their cash and goods.

    More >
  • New way to shop: Try before you buy online

    New way to shop: Try before you buy online

    There's a new trend online where companies send customers five to 10 clothing items and they can try them on at hope and keep what they like. (Tuesday, September 13, 2016)More >
  • Learning for less

    Learning for less

    If you're looking for a new skill or maybe a way to advance at your current job, there are places online that offer certifications for not a lot of cash. 3 On Your Side's Gary Harper has which ones to look for. (Monday, September 12, 2016)

    More >
  • 3OYS Warning: College scams on the rise

    3OYS Warning: College scams on the rise

    Thursday, September 8 2016 12:43 AM EDT2016-09-08 04:43:54 GMT
    A Valley financial adviser says young college students are too trusting and, in many cases, simply naive when it comes to college loan scams. (Source: KPHO/KTVK)A Valley financial adviser says young college students are too trusting and, in many cases, simply naive when it comes to college loan scams. (Source: KPHO/KTVK)

    Most college students are young and because of their inexperience in life, that makes them the perfect candidates for scammers.  

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    Most college students are young and because of their inexperience in life, that makes them the perfect candidates for scammers.  

    More >
  • 3 On Your Side

    $900 in skin-care purchase 'wrinkles' Valley woman's wallet

    $900 in skin-care purchase 'wrinkles' Valley woman's wallet

    Wednesday, September 7 2016 12:48 AM EDT2016-09-07 04:48:09 GMT
    A Valley woman says she spent nearly $900 on Vine Vera skin care products. (Source: 3TV)A Valley woman says she spent nearly $900 on Vine Vera skin care products. (Source: 3TV)

    A Valley woman regrets spending nearly $900 on cosmetics at a kiosk inside a Valley mall. "They're pressuring the public to purchase their product," she said.

    More >

    A Valley woman regrets spending nearly $900 on cosmetics at a kiosk inside a Valley mall. "They're pressuring the public to purchase their product," she said.

    More >
  • Labels on vitamins are sometimes confusing

    Labels on vitamins are sometimes confusing

    A lot of people are confused when it comes to the labels on supplements. 3 On Your Side's Gary Harper shows us what the most popular terms mean.More >
  • 3 On Your Side

    3OYS Recovers $39K during August

    3OYS Recovers $39K during August

    Thursday, September 1 2016 12:36 AM EDT2016-09-01 04:36:05 GMT
    Marie Gerdes called 3 On Your Side after getting a bill for an ambulance. (Source: 3TV)Marie Gerdes called 3 On Your Side after getting a bill for an ambulance. (Source: 3TV)

    3 On Your Side fights to get your money back.  In August, we recovered $39,000 for our viewers.

    More >

    3 On Your Side fights to get your money back.  In August, we recovered $39,000 for our viewers.

    More >
  • Adele concert tickets hit 'sour note'

    Adele concert tickets hits "sour note"

    Wednesday, August 31 2016 2:28 AM EDT2016-08-31 06:28:48 GMT

    Adele recently canceled one of her concert nights here in Phoenix. It was the night one 3 On Your Side viewer was supposed to attend. It turns out that he might not have gone anyway because the expensive tickets he bought online never arrived in his mailbox.

    More >

    Adele recently canceled one of her concert nights here in Phoenix. It was the night one 3 On Your Side viewer was supposed to attend. It turns out that he might not have gone anyway because the expensive tickets he bought online never arrived in his mailbox.

    More >
  • Apps that track disease outbreaks

    Apps that track disease outbreaks

    There are apps out there that help people track and avoid disease outbreaks. 3 On Your Side's Gary Harper has a look at some of the more popular ones. (Tuesday, August 30. 2016)More >
  • Customer fights for internet discount

    Customer fights for internet discount

    Saturday, August 27 2016 12:54 AM EDT2016-08-27 04:54:54 GMT
    Who doesn't like to save money? An offer from Century Link promised to take off $10 a month for one viewer but he says he had a problem getting the discount. (Source: 3TV)Who doesn't like to save money? An offer from Century Link promised to take off $10 a month for one viewer but he says he had a problem getting the discount. (Source: 3TV)

    Who doesn't like to save money? An offer from CenturyLink promised to take off $10 a month for one viewer but he says he had a problem getting the discount. 3 on Your Side looked into it and helped him sort everything out.

    More >

    Who doesn't like to save money? An offer from CenturyLink promised to take off $10 a month for one viewer but he says he had a problem getting the discount. 3 on Your Side looked into it and helped him sort everything out.

    More >
  • 3 On Your Side

    Scammers trolling for victims online

    Scammers trolling for victims online

    Thursday, August 25 2016 12:40 AM EDT2016-08-25 04:40:04 GMT

    You have to be extra vigilant when doing anything online, even something as basic as looking for a job, because there are scammers out there who will do anything to separate you from your hard-earned money. 

    More >

    You have to be extra vigilant when doing anything online, even something as basic as looking for a job, because there are scammers out there who will do anything to separate you from your hard-earned money. 

    More >
  • 3 On Your Side

    Valley woman says bank holding money hostage

    Valley woman says bank holding money hostage

    Tuesday, August 23 2016 11:59 PM EDT2016-08-24 03:59:18 GMT
    A Phoenix mom was stunned to find out that Chase had closed her bank account so that she could not access her money. (Source: 3TV)A Phoenix mom was stunned to find out that Chase had closed her bank account so that she could not access her money. (Source: 3TV)

    A Phoenix mom was stunned to find out that Chase had closed her bank account, leaving her no access to her money. See how 3 On Your Side came to her rescue.

    More >

    A Phoenix mom was stunned to find out that Chase had closed her bank account, leaving her no access to her money. See how 3 On Your Side came to her rescue.

    More >
  • UPDATE: License for ROI Improvements revoked

    UPDATE: License for ROI Improvements revoked

    Tuesday, August 23 2016 12:45 AM EDT2016-08-23 04:45:40 GMT
    After first suspending the company's license, the Arizona Registrar of Contractors later revoked it. (Source: 3TV)After first suspending the company's license, the Arizona Registrar of Contractors later revoked it. (Source: 3TV)

    ROI Improvements was exposed before by 3 On Your Side, and now the company's contracting license has been revoked by the state.

    More >

    ROI Improvements was exposed before by 3 On Your Side, and now the company's contracting license has been revoked by the state.

    More >
  • Contracting board seeking to revoke company's license

    Contracting board seeking to revoke company's license

    Tuesday, August 23 2016 12:26 AM EDT2016-08-23 04:26:10 GMT
    The owner of ROI Improvements could have his license revoked by the Arizona Registrar of Contractors. (Source: 3TV)The owner of ROI Improvements could have his license revoked by the Arizona Registrar of Contractors. (Source: 3TV)

    A remodeling company accused of taking money from homeowners and abandoning projects could have its license, which is already suspended, revoked by the Arizona Registrar of Contractors. 

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    A remodeling company accused of taking money from homeowners and abandoning projects could have its license, which is already suspended, revoked by the Arizona Registrar of Contractors. 

    More >
  • If you have Cox, you have to get 'the box'

    If you have Cox, you have to get 'the box'

    Saturday, August 20 2016 12:30 AM EDT2016-08-20 04:30:08 GMT
    Cox cable is going all digital, which means you need a special box if you're going to watch cable channels on your television. (Source: 3TV)Cox cable is going all digital, which means you need a special box if you're going to watch cable channels on your television. (Source: 3TV)

    Cox is requiring you to lease a "digital box" for every TV set you want to watch, and at $2.99 per box, that can quickly add up on your monthly bill.

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    Cox is requiring you to lease a "digital box" for every TV set you want to watch, and at $2.99 per box, that can quickly add up on your monthly bill.

    More >
  • 'Pumped' over gas prices

    'Pumped' over gas prices

    Friday, August 19 2016 12:24 AM EDT2016-08-19 04:24:26 GMT
    The average state price right now is just over $2 a gallon. But at many gas stations across the Valley, finding gas for less than that really isn't that hard. (Source: 3TV)The average state price right now is just over $2 a gallon. But at many gas stations across the Valley, finding gas for less than that really isn't that hard. (Source: 3TV)

    Although the average price of gas went up just a little bit nationwide, here in Arizona, we had one of the biggest price declines and motorists are loving it.

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    Although the average price of gas went up just a little bit nationwide, here in Arizona, we had one of the biggest price declines and motorists are loving it.

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  • 3 On Your Side

    Couple's new home hits a 'stucco' snag

    Couple's new home hits a 'stucco' snag

    Thursday, August 18 2016 12:37 AM EDT2016-08-18 04:37:06 GMT
    Amber and Joe Zane hired an unlicensed contractor who they say bailed on a stucco job. (Source: 3TV)Amber and Joe Zane hired an unlicensed contractor who they say bailed on a stucco job. (Source: 3TV)

    A Valley couple says an unlicensed contractor abandoned their stucco job.

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    A Valley couple says an unlicensed contractor abandoned their stucco job.

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  • How to rent your wardrobe

    How to rent your wardrobe

    Buying clothes can be expensive. But have you ever thought about "renting" your wardrobe? 3 On Your Side shows us how it's done.

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    Buying clothes can be expensive. But have you ever thought about "renting" your wardrobe? 3 On Your Side shows us how it's done.

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  • Consumers need to shop around when facing major medical procedures

    Consumers need to shop around when facing major medical procedures

    When it comes to buying a car, clothes or even groceries, savvy consumers like to shop around for a deal. But it's just as important to shop around when considering a major medical procedure like surgery. 3 On Your Side's Gary Harper explains.   
     

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    When it comes to buying a car, clothes or even groceries, savvy consumers like to shop around for a deal. But it's just as important to shop around when considering a major medical procedure like surgery. 3 On Your Side's Gary Harper explains.   
     

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  • Think before you ink

    Think before you ink

    If you are thinking about getting a tattoo, be extra careful about what ink tattoo artists use. (Monday, June 27, 2016)

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Gary HarperGary Harper is the senior consumer and investigative reporter for 3 On Your Side at KTVK-TV.

Click to learn more about Gary.

Gary Harper
3 On Your Side

With more than 20 years of television experience, Gary has established himself as a leader in the industry when it comes to assisting viewers and resolving their consumer-related issues. His passion and enthusiasm have helped him earn an Emmy for Best Consumer Reporter from the National Academy of Television Arts and Sciences. He’s also garnered several Emmy nominations

He has negotiated resolutions with companies of all sizes, including some of the biggest corporations in the nation.

Gary has successfully recouped more than $1 million for viewers around the state, making 3 On Your Side one of the most popular segments on KTVK and the station's Web site.

He's best known for investigating and confronting unscrupulous contractors. In fact, many of his news reports have led to police investigations and jail time for those who were caught. Viewers, as well as the companies and people he investigates, regard him as consistently being thorough and fair.

Gary has been with KTVK-TV since 1997. Prior to his arrival in Phoenix, he worked for WZZM-TV in Grand Rapids, Michigan, where he was as an anchor and reporter.

Gary is from Chicago, but launched his television career in Lubbock, Texas, after earning a broadcast journalism degree from Texas Tech University. Following his graduation, he was quickly hired by KLBK-TV in Lubbock, where he enterprised and broke numerous exclusive reports. His aggressive reporting in Texas helped garner him Best Reporter by the Associated Press.

Gary has been married since 1994 and is the proud father of two sons. When he's not helping viewers, Gary is busy catching up on his favorite college and professional football teams as well as cheering on his beloved Texas Tech Red Raiders.

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