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  • 3 On Your Side

    Valley man finally gets tax refund

    Valley man finally gets tax refund

    Wednesday, May 24 2017 2:06 PM EDT2017-05-24 18:06:01 GMT
    Erasmo Ysasi was supposed to get his tax refund in mid-March. (Source: 3TV/CBS 5)Erasmo Ysasi was supposed to get his tax refund in mid-March. (Source: 3TV/CBS 5)

    A viewer in tonight's 3 On Your Side says he should have received his Arizona tax refund back in mid-March, that was two months ago. And he says when he calls the department of revenue, he gets nowhere.

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    A viewer in tonight's 3 On Your Side says he should have received his Arizona tax refund back in mid-March, that was two months ago. And he says when he calls the department of revenue, he gets nowhere.

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  • 3 On Your Side

    Consumer Alert: Rent scam dupes Mesa woman

    Consumer Alert: Rent scam dupes Mesa woman

    Tuesday, May 23 2017 12:30 AM EDT2017-05-23 04:30:09 GMT
    Tyesha Brown thought she scored a deal on a new place to rent. (Source: 3TV/CBS 5)Tyesha Brown thought she scored a deal on a new place to rent. (Source: 3TV/CBS 5)

    Rental scams are alive and well right now. A Mesa woman found out the hard way.

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    Rental scams are alive and well right now. A Mesa woman found out the hard way.

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  • 3 On Your Side

    'Made in the USA.' Is it really?

    'Made in the USA.' Is it really?

    Friday, May 19 2017 4:07 AM EDT2017-05-19 08:07:17 GMT
    Some websites help consumers find products that were actually made in the USA, as claimed. (Source: 3TV/CBS 5)Some websites help consumers find products that were actually made in the USA, as claimed. (Source: 3TV/CBS 5)

    When you make a purchase, do you look to see if an item was “Made in the USA?” Buying American-made merchandise seems patriotic and helps the economy, but what do those claims really mean? 

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    When you make a purchase, do you look to see if an item was “Made in the USA?” Buying American-made merchandise seems patriotic and helps the economy, but what do those claims really mean? 

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  • 3 On Your Side

    Auto insurance premiums have gone up and there's a reason

    Auto insurance premiums have gone up and there's a reason

    Thursday, May 18 2017 2:58 AM EDT2017-05-18 06:58:43 GMT

    Auto insurance rates have gone up because 2015 was a bad year.

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    Auto insurance rates have gone up because 2015 was a bad year.

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  • 3 On Your Side

    Update: Viewer loses battle to cancer and unlicensed contractor

    Update: Viewer loses battle to cancer and unlicensed contractor

    Wednesday, May 17 2017 1:36 PM EDT2017-05-17 17:36:33 GMT
    Agostinho Lopes still has the $15,000 from Barbara Carrick. (Source: 3TV/CBS  5)Agostinho Lopes still has the $15,000 from Barbara Carrick. (Source: 3TV/CBS 5)

    The last time 3 On Your Side reported on this viewer, we were optimistic something good would happen to her. But that is nowhere near what happened. 

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    The last time 3 On Your Side reported on this viewer, we were optimistic something good would happen to her. But that is nowhere near what happened. 

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  • 3 On Your Side

    Don't fall for the 'Federal Grant Scam'

    Don't fall for the 'Federal Grant Scam'

    Tuesday, May 16 2017 8:31 AM EDT2017-05-16 12:31:03 GMT
    Sheri Leger fell for the Federal Grant Scam. (Source: 3TV/CBS 5)Sheri Leger fell for the Federal Grant Scam. (Source: 3TV/CBS 5)

    The Federal Grant Scam is very convincing and continues to dupe folks.

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    The Federal Grant Scam is very convincing and continues to dupe folks.

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  • 3 On Your Side

    Deadline approaching for consumers wanting money from Diamond Resorts

    Deadline approaching for consumers wanting money from Diamond Resorts

    Monday, May 15 2017 2:30 PM EDT2017-05-15 18:30:25 GMT
    (Source: DiamondResorts.com and 3TV/CBS 5)(Source: DiamondResorts.com and 3TV/CBS 5)

     The Arizona Attorney General’s Office wants to remind consumers about an approaching deadline regarding a $800,000 timeshare settlement. 

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     The Arizona Attorney General’s Office wants to remind consumers about an approaching deadline regarding a $800,000 timeshare settlement. 

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  • 3 On Your Side

    Stolen tax information on the dark web

    Stolen tax information on the dark web

    Friday, May 12 2017 8:18 AM EDT2017-05-12 12:18:14 GMT
    Experts say thieves are stealing W-2 information and selling it on the part of the Internet hidden from search engines known as the dark web. (Source: 3TV/CBS 5)Experts say thieves are stealing W-2 information and selling it on the part of the Internet hidden from search engines known as the dark web. (Source: 3TV/CBS 5)

    It may be passed tax time, but that doesn’t mean the stress is over. Experts say thieves are stealing W-2 information and selling it on the part of the internet hidden from search engines known as the dark web.

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    It may be passed tax time, but that doesn’t mean the stress is over. Experts say thieves are stealing W-2 information and selling it on the part of the internet hidden from search engines known as the dark web.

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  • 3 On Your Side

    Phoenix homeowner waiting 3 months for new roof

    Phoenix homeowner waiting 3 months for new roof

    Thursday, May 11 2017 12:22 PM EDT2017-05-11 16:22:45 GMT
    Frances Nevarez and her husband says their patio roof has been unfinished for months. (Source: 3TV/CBS 5)Frances Nevarez and her husband says their patio roof has been unfinished for months. (Source: 3TV/CBS 5)

    A Phoenix couple said they hired a company to put on a new ratio roof but after paying for half the job upfront, the roof still isn't completed so they called 3 On Your Side.

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    A Phoenix couple said they hired a company to put on a new ratio roof but after paying for half the job upfront, the roof still isn't completed so they called 3 On Your Side.

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  • 3 On Your Side

    New parents stuck with $1,127 medical bill

    New parents stuck with $1,127 medical bill

    Wednesday, May 10 2017 9:50 AM EDT2017-05-10 13:50:13 GMT
    Donald Degray said he was surprised to receive a $1,127 bill after the birth of his daughter Neda. (Source: 3TV/CBS 5)Donald Degray said he was surprised to receive a $1,127 bill after the birth of his daughter Neda. (Source: 3TV/CBS 5)

    A Phoenix family says they did everything they could to ensure the birth of their baby daughter would be covered in-network. Now, they say they're left with a bill they shouldn't have to pay.

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    A Phoenix family says they did everything they could to ensure the birth of their baby daughter would be covered in-network. Now, they say they're left with a bill they shouldn't have to pay.

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  • 3 On Your Side

    San Tan neighborhood says cable lines are a safety hazard

    San Tan neighborhood says cable lines are a safety hazard

    Tuesday, May 9 2017 1:11 PM EDT2017-05-09 17:11:48 GMT

    An Arizona woman had been living with a "safety hazard" and when she couldn't fix the problem on her own, she contacted 3 On Your Side.

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    An Arizona woman had been living with a "safety hazard" and when she couldn't fix the problem on her own, she contacted 3 On Your Side.

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  • 3 On Your Side

    Consumer Trend: Electric Bikes

    Consumer Trend: Electric Bikes

    Friday, May 5 2017 12:31 AM EDT2017-05-05 04:31:02 GMT
    eBikes have a small, battery-powered electric motor that activates only when you pedal. (Source: 3TV/CBS 5)eBikes have a small, battery-powered electric motor that activates only when you pedal. (Source: 3TV/CBS 5)

    A new consumer product seems to be catching on. We're talking about electric bikes. They're pretty popular overseas, but they seem to really be catching on here.

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    A new consumer product seems to be catching on. We're talking about electric bikes. They're pretty popular overseas, but they seem to really be catching on here.

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  • 3 On Your Side

    $9K stolen from Valley man's bank account is returned

    $9K stolen from Valley man's bank account is returned

    Thursday, May 4 2017 12:21 AM EDT2017-05-04 04:21:09 GMT
    (SOURCE: 3TV/CBS 5)(SOURCE: 3TV/CBS 5)

    After two months, a Scottsdale man finally gets his $9,000 returned to his bank account with 3 On Your Side's help.

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    After two months, a Scottsdale man finally gets his $9,000 returned to his bank account with 3 On Your Side's help.

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  • 3 On Your Side: Summer savings tips

    3 On Your Side: Summer savings tips

    Wednesday, May 3 2017 12:27 AM EDT2017-05-03 04:27:29 GMT
    Summer can be a big budget buster. (Source: 3TV/CBS 5)Summer can be a big budget buster. (Source: 3TV/CBS 5)

    Pool weather is here, temperatures are rising and kids will be out of school soon. But don't let all the build-up make you forget about your finances.

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    Pool weather is here, temperatures are rising and kids will be out of school soon. But don't let all the build-up make you forget about your finances.

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  • 3 On Your Side

    3 On Your Side recoups $23K during April

    3 On Your Side recoups $23K during April

    Tuesday, May 2 2017 12:32 AM EDT2017-05-02 04:32:06 GMT
    When you total up the month of April, 3 On Your Side helped save or recoup $23,296. (Source: 3TV/CBS 5)When you total up the month of April, 3 On Your Side helped save or recoup $23,296. (Source: 3TV/CBS 5)

    3 On Your Side helps recoup $23,000 for viewers during the month of April.

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    3 On Your Side helps recoup $23,000 for viewers during the month of April.

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  • 3 On Your Side

    Scottsdale man says $9K stolen from bank account

    Scottsdale man says $9K stolen from bank account

    Friday, April 28 2017 1:27 AM EDT2017-04-28 05:27:15 GMT
    (SOURCE: 3TV/CBS 5)(SOURCE: 3TV/CBS 5)

    Scottsdale man wants $9,000 returned immediately.

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    Scottsdale man wants $9,000 returned immediately.

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  • 3 On Your Side

    Man says Mesa police holding his gun 'hostage'

    Man says Mesa police holding his gun 'hostage'

    Thursday, April 27 2017 12:57 AM EDT2017-04-27 04:57:47 GMT
    (SOURCE: 3TV/CBS 5)(SOURCE: 3TV/CBS 5)

    Nicholas Bamper is a gun enthusiast. It's something he learned while serving his country.

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    Nicholas Bamper is a gun enthusiast. It's something he learned while serving his country.

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  • 3 On Your Side

    Phoenix woman says car rental company owes for wrecked car

    Phoenix woman says car rental company owes for wrecked car

    Wednesday, April 26 2017 12:31 AM EDT2017-04-26 04:31:01 GMT
    Lisa Casey said a driver plowed into her Ford Taurus but was having problems with a rental car's insurance company. (Source: 3TV/CBS 5)Lisa Casey said a driver plowed into her Ford Taurus but was having problems with a rental car's insurance company. (Source: 3TV/CBS 5)

    A Phoenix woman said a reckless driver totaled her car but the insurance company who was handling the matter was ignoring her. So she contacted 3 On Your Side.

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    A Phoenix woman said a reckless driver totaled her car but the insurance company who was handling the matter was ignoring her. So she contacted 3 On Your Side.

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  • 3 On Your Side

    Law bans medical balance billing

    Law bans medical balance billing

    Tuesday, April 25 2017 1:20 AM EDT2017-04-25 05:20:54 GMT
    State Senator Debbie Lesko sponsored bill to eliminate the practice of  "balance billing".  24 April 2017State Senator Debbie Lesko sponsored bill to eliminate the practice of "balance billing". 24 April 2017

    State Senator Debbie Lesko sponsored a bill that helps eliminate something referred to as "balance billing" in the medical field. And that legislation, just recently passed. Balance billing has been a problem for years and even though it's illegal in other states, it's very legal here in Arizona. But not for long. 

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    State Senator Debbie Lesko sponsored a bill that helps eliminate something referred to as "balance billing" in the medical field. And that legislation, just recently passed. Balance billing has been a problem for years and even though it's illegal in other states, it's very legal here in Arizona. But not for long. 

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  • 3 On Your Side

    Consumer trend: Magnetic masks

    Consumer trend: Magnetic masks

    Saturday, April 22 2017 1:20 AM EDT2017-04-22 05:20:14 GMT

    Magnetic Masks gaining popularity, but do they work?

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    Magnetic Masks gaining popularity, but do they work?

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  • 3 On Your Side

    Peoria homeowner paints 'middle finger' on house; neighbors outraged

    Peoria homeowner paints 'middle finger' on house; neighbors outraged

    Friday, April 21 2017 1:00 AM EDT2017-04-21 05:00:17 GMT
    According to Ernie Leas, he painted a giant middle finger on the front of is garage door because of an ongoing feud with his neighbors that started 20 years ago. (Source: 3TV/CBS 5)According to Ernie Leas, he painted a giant middle finger on the front of is garage door because of an ongoing feud with his neighbors that started 20 years ago. (Source: 3TV/CBS 5)

    A man painted a middle finger on his garage door because of an ongoing feud with neighbors. And his actions don't stop there.

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    A man painted a middle finger on his garage door because of an ongoing feud with neighbors. And his actions don't stop there.

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  • 3 On Your Side

    Tax terror? How to prepare for next year's tax filing

    Tax terror? How to prepare for next year's tax filing

    Thursday, April 20 2017 12:30 AM EDT2017-04-20 04:30:09 GMT
    A Valley financial coach says now is the time to think about taxes for next year. (Source: 3TV/CBS 5)A Valley financial coach says now is the time to think about taxes for next year. (Source: 3TV/CBS 5)

    The tax deadline was Tuesday, April 18, 2017, and if you're giving a sigh of relief thinking you don't have to think about it for another year, think again. Now is the best time to start thinking about taxes for next year.

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    The tax deadline was Tuesday, April 18, 2017, and if you're giving a sigh of relief thinking you don't have to think about it for another year, think again. Now is the best time to start thinking about taxes for next year.

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  • 3 On Your Side

    $7,500 big screen TV has big problems

    $7,500 big screen TV has big problems

    Wednesday, April 19 2017 12:30 AM EDT2017-04-19 04:30:08 GMT
    Rich Minkle says his $7,500 TV doesn't work anymore. (Source: 3TV/CBS 5)Rich Minkle says his $7,500 TV doesn't work anymore. (Source: 3TV/CBS 5)

    Sony says customer's $7,500 is two months past their warranty and won't repair the broken TV.

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    Sony says customer's $7,500 is two months past their warranty and won't repair the broken TV.

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  • 3 On Your Side

    Senior citizen gets $3,100 refund

    Senior citizen gets $3,100 refund

    Tuesday, April 18 2017 9:37 AM EDT2017-04-18 13:37:54 GMT
    Beverley Evans had trouble getting her money back after being unsatisfied with her hearing aids. (Source: 3TV/CBS 5)Beverley Evans had trouble getting her money back after being unsatisfied with her hearing aids. (Source: 3TV/CBS 5)

    A Valley woman was unsatisfied with her hearing aids and returned them but called 3 On Your Side when she didn't get her refund.

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    A Valley woman was unsatisfied with her hearing aids and returned them but called 3 On Your Side when she didn't get her refund.

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  • 3 On Your Side

    Mini boot camps for young entrepreneurs

    Mini boot camps for young entrepreneurs

    Saturday, April 15 2017 1:35 AM EDT2017-04-15 05:35:55 GMT

    There are mini-boot camps to teach kids about being entrepreneurs.  

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    There are mini-boot camps to teach kids about being entrepreneurs.  

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  • 3 On Your Side

    Consumer trend: Microadventures

    Consumer trend: Microadventures

    Friday, April 14 2017 12:30 AM EDT2017-04-14 04:30:09 GMT
    More and more people are taking short vacations that are full of adventure. (Source: 3TV/CBS 5)More and more people are taking short vacations that are full of adventure. (Source: 3TV/CBS 5)

    More and more people are taking short vacations that are full of adventure. 

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    More and more people are taking short vacations that are full of adventure. 

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  • 3 On Your Side

    Glendale man battles out-of-network medical bill

    Glendale man battles out-of-network medical bill

    Thursday, April 13 2017 12:44 AM EDT2017-04-13 04:44:01 GMT
    Albert Barbosa asked Aetna who would be a good in-network doctor but he said he was given the name of an out-of-network doctor. (Source: 3TV/CBS 5)Albert Barbosa asked Aetna who would be a good in-network doctor but he said he was given the name of an out-of-network doctor. (Source: 3TV/CBS 5)

    A Glendale man couldn't believe the medical bill after he went to the doctor. He said he asked his insurance company for an in-network doctor, but was referred to an out-of-network physician.

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    A Glendale man couldn't believe the medical bill after he went to the doctor. He said he asked his insurance company for an in-network doctor, but was referred to an out-of-network physician.

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  • 3 On Your Side

    Most drivers 'under-pressure' with their tires

    Most drivers 'under-pressure' with their tires

    Wednesday, April 12 2017 11:27 AM EDT2017-04-12 15:27:12 GMT
    A study has revealed that less than 10 percent of cars had all of their tires properly inflated. (Source: 3TV/CBS 5)A study has revealed that less than 10 percent of cars had all of their tires properly inflated. (Source: 3TV/CBS 5)

    A study has revealed that less than 10 percent of cars had all of their tires properly inflated and that can spell trouble when it comes to the Arizona heat.

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    A study has revealed that less than 10 percent of cars had all of their tires properly inflated and that can spell trouble when it comes to the Arizona heat.

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  • 3 On Your Side

    Debt collectors calling to collect taxes for IRS

    Debt collectors calling to collect taxes for IRS

    Monday, April 10 2017 11:06 PM EDT2017-04-11 03:06:14 GMT
    It may sound like a scam but real debt collectors working with the IRS will be calling people who owe back taxes. (Source: 3TV/CBS 5)It may sound like a scam but real debt collectors working with the IRS will be calling people who owe back taxes. (Source: 3TV/CBS 5)

    A small number of taxpayers will be getting calls from debt collectors working for the Internal Revenue Service.

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    A small number of taxpayers will be getting calls from debt collectors working for the Internal Revenue Service.

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  • 3 On Your Side

    More consumers buying allergy devices

    More consumers buying allergy devices

    Saturday, April 8 2017 2:21 AM EDT2017-04-08 06:21:11 GMT

    More consumers are buying high-tech allergy devices.

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    More consumers are buying high-tech allergy devices.

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Gary HarperGary Harper is the senior consumer and investigative reporter for 3 On Your Side at KTVK-TV.

Click to learn more about Gary.

Gary Harper
3 On Your Side

With more than 20 years of television experience, Gary has established himself as a leader in the industry when it comes to assisting viewers and resolving their consumer-related issues. His passion and enthusiasm have helped him earn an Emmy for Best Consumer Reporter from the National Academy of Television Arts and Sciences. He’s also garnered several Emmy nominations

He has negotiated resolutions with companies of all sizes, including some of the biggest corporations in the nation.

Gary has successfully recouped more than $1 million for viewers around the state, making 3 On Your Side one of the most popular segments on KTVK and the station's Web site.

He's best known for investigating and confronting unscrupulous contractors. In fact, many of his news reports have led to police investigations and jail time for those who were caught. Viewers, as well as the companies and people he investigates, regard him as consistently being thorough and fair.

Gary has been with KTVK-TV since 1997. Prior to his arrival in Phoenix, he worked for WZZM-TV in Grand Rapids, Michigan, where he was as an anchor and reporter.

Gary is from Chicago, but launched his television career in Lubbock, Texas, after earning a broadcast journalism degree from Texas Tech University. Following his graduation, he was quickly hired by KLBK-TV in Lubbock, where he enterprised and broke numerous exclusive reports. His aggressive reporting in Texas helped garner him Best Reporter by the Associated Press.

Gary has been married since 1994 and is the proud father of two sons. When he's not helping viewers, Gary is busy catching up on his favorite college and professional football teams as well as cheering on his beloved Texas Tech Red Raiders.

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