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  • Consumers are skipping the 'medical middleman'

    Consumers are skipping the 'medical middleman'

    Monday, July 16 2018 5:10 AM EDT2018-07-16 09:10:11 GMT
    It’s therapy time for Michelle Mandoza, a rugby player sidelined because of an injury.   She skipped the traditional E.R. route and went straight to an urgent care, but not just any kind. She went to an orthopedic urgent care facility. (Source: 3TV/CBS 5)It’s therapy time for Michelle Mandoza, a rugby player sidelined because of an injury. She skipped the traditional E.R. route and went straight to an urgent care, but not just any kind. She went to an orthopedic urgent care facility. (Source: 3TV/CBS 5)
    (Source: 3TV/CBS 5)(Source: 3TV/CBS 5)

    It’s therapy time for Michelle Mandoza, a rugby player sidelined because of an injury. She explains, “I took a hit to my knee that kind of made my hip feel wonky.”

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    It’s therapy time for Michelle Mandoza, a rugby player sidelined because of an injury. She explains, “I took a hit to my knee that kind of made my hip feel wonky.”

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  • Consumers want to 'boost' their benefits

    Consumers want to 'boost' their benefits

    Friday, July 13 2018 11:52 PM EDT2018-07-14 03:52:53 GMT
    (Source: 3TV/CBS 5)(Source: 3TV/CBS 5)

    When you get a job, salary is key, but benefits can be boss. Health insurance gets the lion's share of attention given rising healthcare costs. And, of course, there’s always the sought-after 401K. But experts say there are other work perks you may not be making the most of or not be taking advantage of at all.

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    When you get a job, salary is key, but benefits can be boss. Health insurance gets the lion's share of attention given rising healthcare costs. And, of course, there’s always the sought-after 401K. But experts say there are other work perks you may not be making the most of or not be taking advantage of at all.

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  • UPDATE: Diet supplement company returns money to Sun City man

    UPDATE: Diet supplement company returns money to Sun City man

    Thursday, July 12 2018 2:58 PM EDT2018-07-12 18:58:39 GMT
    Ray Ralston is thankful to 3 On Your Side for getting his money back after signing up for a 14-day "free trial." (Source: 3TV/CBS 5)Ray Ralston is thankful to 3 On Your Side for getting his money back after signing up for a 14-day "free trial." (Source: 3TV/CBS 5)
    Ray Ralston is thankful to 3 On Your Side for getting his money back after signing up for a 14-day "free trial." (Source: 3TV/CBS 5)Ray Ralston is thankful to 3 On Your Side for getting his money back after signing up for a 14-day "free trial." (Source: 3TV/CBS 5)

    Sun City man says he did not read the company's terms and conditions.

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    Sun City man says he did not read the company's terms and conditions.

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  • Update: Canadian couple get refund for $360 shuttle fare to Sky Harbor

    Update: Canadian couple get refund for $360 shuttle fare to Sky Harbor

    Wednesday, July 11 2018 10:32 AM EDT2018-07-11 14:32:23 GMT
    A Canadian couple is thrilled after getting $360 back from a shuttle service to Sky Harbor Airport that should have been a $36 ride. (Source: 3TV)A Canadian couple is thrilled after getting $360 back from a shuttle service to Sky Harbor Airport that should have been a $36 ride. (Source: 3TV)
    A Canadian couple is thrilled after getting $360 back from a shuttle service to Sky Harbor Airport that should have been a $36 ride. (Source: 3TV)A Canadian couple is thrilled after getting $360 back from a shuttle service to Sky Harbor Airport that should have been a $36 ride. (Source: 3TV)

    A Canadian couple is thrilled after getting $360 back from a shuttle service to Sky Harbor Airport that should have been a $36 ride.

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    A Canadian couple is thrilled after getting $360 back from a shuttle service to Sky Harbor Airport that should have been a $36 ride.

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  • Update: Gym refunds money to Surprise woman

    Update: Gym refunds money to Surprise woman

    Tuesday, July 10 2018 11:05 AM EDT2018-07-10 15:05:59 GMT
    Shannon Roden got some of her money back from a gym after canceling her membership. (Source: 3TV)Shannon Roden got some of her money back from a gym after canceling her membership. (Source: 3TV)
    Shannon Roden got some of her money back from a gym after canceling her membership. (Source: 3TV)Shannon Roden got some of her money back from a gym after canceling her membership. (Source: 3TV)

    A woman is praising 3 On Your Side after she got most of her money back following her canceling her membership to a gym in Surprise.

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    A woman is praising 3 On Your Side after she got most of her money back following her canceling her membership to a gym in Surprise.

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  • 3 On Your Side

    Convenience stores luring in 'foodies'

    Convenience stores luring in 'foodies'

    Saturday, July 7 2018 11:43 AM EDT2018-07-07 15:43:20 GMT
    (Source: 3TV/CBS 5)(Source: 3TV/CBS 5)

    Convenience stores aren't what they used to be.

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    Convenience stores aren't what they used to be.

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  • Sun City man learns lesson from '14 day offer'

    Sun City man learns lesson from '14 day offer'

    Friday, July 6 2018 12:18 PM EDT2018-07-06 16:18:44 GMT
    (Source: 3TV/CBS 5)(Source: 3TV/CBS 5)

    Always read the fine print when considering a company's trial offer.

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    Always read the fine print when considering a company's trial offer.

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  • Consumer trend: Part-time pets

    Consumer trend: Part-time pets

    Thursday, July 5 2018 12:30 AM EDT2018-07-05 04:30:09 GMT
    The Maltese poodle mix’s time is split between Janet Eggen's house and three other families, including Jane Hook’s. (Source: 3TV)The Maltese poodle mix’s time is split between Janet Eggen's house and three other families, including Jane Hook’s. (Source: 3TV)
    The Maltese poodle mix’s time is split between Janet Eggen's house and three other families, including Jane Hook’s. (Source: 3TV)The Maltese poodle mix’s time is split between Janet Eggen's house and three other families, including Jane Hook’s. (Source: 3TV)

    Sharing a pet is becoming more acceptable.

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    Sharing a pet is becoming more acceptable.

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  • North Phoenix mom alarmed when new washing machine lid shatters

    North Phoenix mom alarmed when new washing machine lid shatters

    Wednesday, July 4 2018 12:30 AM EDT2018-07-04 04:30:09 GMT
    Tori Burgett couldn't believe her washer's glass lid exploded apart. (Source: 3TV)Tori Burgett couldn't believe her washer's glass lid exploded apart. (Source: 3TV)
    Tori Burgett couldn't believe her washer's glass lid exploded apart. (Source: 3TV)Tori Burgett couldn't believe her washer's glass lid exploded apart. (Source: 3TV)

    A north Phoenix woman paid a premium price for what she thought was a premium washing machine but then the lid shattered and couldn't get a quick fix so she called 3 On Your Side.

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    A north Phoenix woman paid a premium price for what she thought was a premium washing machine but then the lid shattered and couldn't get a quick fix so she called 3 On Your Side.

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  • 3 On Your Side

    3 On Your Side recoups $7,400 during June

    3 On Your Side recoups $7,400 during June

    Tuesday, July 3 2018 4:13 AM EDT2018-07-03 08:13:49 GMT
    3 On Your Side recoups big bucks in June! (Source: 3TV/CBS 5 News)3 On Your Side recoups big bucks in June! (Source: 3TV/CBS 5 News)

    For the entire year so far, 3 On Your Side has returned $80,000 to viewers.

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    For the entire year so far, 3 On Your Side has returned $80,000 to viewers.

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  • INFOGRAPHIC: 3 On Your Side gets result$ for Arizona's Family

    INFOGRAPHIC: 3 On Your Side gets result$ for Arizona's Family

    Sunday, July 1 2018 1:15 AM EDT2018-07-01 05:15:08 GMT
    (Source: Shane Morris via 123RF)(Source: Shane Morris via 123RF)
    (Source: Shane Morris via 123RF)(Source: Shane Morris via 123RF)

    Gary Harper and the 3 On Your Side team work tirelessly on behalf of Arizonans who, for one reason or another, have lost money -- sometimes lots of money. That diligence pays off -- literally -- in a big way.

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    Gary Harper and the 3 On Your Side team work tirelessly on behalf of Arizonans who, for one reason or another, have lost money -- sometimes lots of money. That diligence pays off -- literally -- in a big way.

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  • 3 On Your Side

    Consumers are into buying "fake" milk

    Consumers are into buying "fake" milk

    Saturday, June 30 2018 9:44 AM EDT2018-06-30 13:44:36 GMT
    (Source: 3TV/CBS 5)(Source: 3TV/CBS 5)

    Almond, soy and coconut milk sales continue to rise.

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    Almond, soy and coconut milk sales continue to rise.

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  • Surprise woman complains gym 'worked out' her wallet

    Surprise woman complains gym 'worked out' her wallet

    Friday, June 29 2018 4:37 PM EDT2018-06-29 20:37:50 GMT
    (Source: 3TV/CBS 5)(Source: 3TV/CBS 5)
    (Source: 3TV/CBS 5)(Source: 3TV/CBS 5)

    3 On Your Side went to a west side business called Fitness 1 looking for answers.

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    3 On Your Side went to a west side business called Fitness 1 looking for answers.

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  • Mesa senior citizen fights to get refund for medical bed

    Mesa senior citizen fights to get refund for medical bed

    Thursday, June 28 2018 10:54 AM EDT2018-06-28 14:54:15 GMT
    Dana Beesley said he ordered a bed then returned it but didn't get his money back. (Source: 3TV)Dana Beesley said he ordered a bed then returned it but didn't get his money back. (Source: 3TV)
    Dana Beesley said he ordered a bed then returned it but didn't get his money back. (Source: 3TV)Dana Beesley said he ordered a bed then returned it but didn't get his money back. (Source: 3TV)

    The man was able to return the bed no problem but getting the money back was the tough part.

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    The man was able to return the bed no problem but getting the money back was the tough part.

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  • FTC says beware of 'tech support' calls

    FTC says beware of 'tech support' calls

    Wednesday, June 27 2018 9:36 AM EDT2018-06-27 13:36:56 GMT
    Mory LaShier said somebody called him to fix his computer and is now charging him nearly $500. (Source: 3TV)Mory LaShier said somebody called him to fix his computer and is now charging him nearly $500. (Source: 3TV)
    Mory LaShier said somebody called him to fix his computer and is now charging him nearly $500. (Source: 3TV)Mory LaShier said somebody called him to fix his computer and is now charging him nearly $500. (Source: 3TV)

    Microsoft, along with the Federal Trade Commission, says "tech support" calls are an industry-wide problem.

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    Microsoft, along with the Federal Trade Commission, says "tech support" calls are an industry-wide problem.

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  • Canadian couple says shuttle fare not so fair

    Canadian couple says shuttle fare not so fair

    Tuesday, June 26 2018 1:20 PM EDT2018-06-26 17:20:28 GMT
    Arizona Southwest Shuttle reportedly tacked on an extra zero making the trip not $36, but $360. (Source: 3TV)Arizona Southwest Shuttle reportedly tacked on an extra zero making the trip not $36, but $360. (Source: 3TV)
    Arizona Southwest Shuttle reportedly tacked on an extra zero making the trip not $36, but $360. (Source: 3TV)Arizona Southwest Shuttle reportedly tacked on an extra zero making the trip not $36, but $360. (Source: 3TV)

    A Canadian couple says they were overcharged for a trip to the airport and the company hasn't given them their money back.

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    A Canadian couple says they were overcharged for a trip to the airport and the company hasn't given them their money back.

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  • 3 On Your Side.

    'Digital nudging:' Apps to help you save

    'Digital nudging:' Apps to help you save

    Saturday, June 23 2018 10:57 AM EDT2018-06-23 14:57:46 GMT
    (Source: 3TV/CBS 5)(Source: 3TV/CBS 5)
    (Source: 3TV/CBS 5)(Source: 3TV/CBS 5)

    Setting aside money can be difficult sometimes. However, some Apps are making it easier.

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    Setting aside money can be difficult sometimes. However, some Apps are making it easier.

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  • New 'picture perfect' housing trend

    New 'picture perfect' housing trend

    Friday, June 22 2018 9:19 AM EDT2018-06-22 13:19:35 GMT
    (Source: 3TV/CBS 5)(Source: 3TV/CBS 5)
    (Source: 3TV/CBS 5)(Source: 3TV/CBS 5)

    Photo shoots for engagements and weddings are nothing new. But now, there’s a new photo frenzy that’s a speck more “homey.” First-time homebuyers Nathan and Morgan Funke posed for pictures in their new home with a professional photographer and all. 

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    Photo shoots for engagements and weddings are nothing new. But now, there’s a new photo frenzy that’s a speck more “homey.” First-time homebuyers Nathan and Morgan Funke posed for pictures in their new home with a professional photographer and all. 

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  • 'Mobile mechanic' keeps customer's Nissan for 14 months

    'Mobile mechanic' keeps customer's Nissan for 14 months

    Thursday, June 21 2018 4:56 PM EDT2018-06-21 20:56:11 GMT
    Dale Shephard says a "mobile mechanic" has his Nissan car and won't give it back. (Source: 3TV)Dale Shephard says a "mobile mechanic" has his Nissan car and won't give it back. (Source: 3TV)
    Dale Shephard says a "mobile mechanic" has his Nissan car and won't give it back. (Source: 3TV/CBS 5)Dale Shephard says a "mobile mechanic" has his Nissan car and won't give it back. (Source: 3TV/CBS 5)

    A Phoenix man says he hasn't seen his car in more than a year, and he has no idea where the mobile mechanic is located.

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    A Phoenix man says he hasn't seen his car in more than a year, and he has no idea where the mobile mechanic is located.

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  • Hacked Facebook account used to dupe Phoenix woman

    Hacked Facebook account used to dupe Phoenix woman

    Wednesday, June 20 2018 4:03 PM EDT2018-06-20 20:03:05 GMT
    Barb said she's out $3,500 after scammers hacked a Facebook friend's account and convinced her to send them money. (Source: 3TV)Barb said she's out $3,500 after scammers hacked a Facebook friend's account and convinced her to send them money. (Source: 3TV)
    Barb said she's out $3,500 after scammers hacked a Facebook friend's account and convinced her to send them money. (Source: 3TV)Barb said she's out $3,500 after scammers hacked a Facebook friend's account and convinced her to send them money. (Source: 3TV)

    Scammers used a hacked Facebook account for "Grant Scam" and a Phoenix woman is now out thousands of dollars.

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    Scammers used a hacked Facebook account for "Grant Scam" and a Phoenix woman is now out thousands of dollars.

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  • Tax refund missing due to 'one digit off'

    Tax refund missing due to 'one digit off'

    Tuesday, June 19 2018 9:58 AM EDT2018-06-19 13:58:44 GMT
    Cristina Allen said she messed up putting in her bank account when filing her taxes and now she doesn't have her refund. (Source: 3TV/CBS 5)Cristina Allen said she messed up putting in her bank account when filing her taxes and now she doesn't have her refund. (Source: 3TV/CBS 5)
    Cristina Allen said she messed up putting in her bank account when filing her taxes and now she doesn't have her refund. (Source: 3TV/CBS 5)Cristina Allen said she messed up putting in her bank account when filing her taxes and now she doesn't have her refund. (Source: 3TV/CBS 5)

    An Arizona taxpayer typed in the wrong bank account number and didn't receive her tax refund.

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    An Arizona taxpayer typed in the wrong bank account number and didn't receive her tax refund.

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  • Trend for 'on-demand' workers gains momentum

    Trend for 'on-demand' workers gains momentum

    Saturday, June 16 2018 1:15 AM EDT2018-06-16 05:15:05 GMT
    (Source: 3TV/CBS 5)(Source: 3TV/CBS 5)

    When Leversey Henry gets ready for work, he turns to his phone. He uses an on-demand staffing app to look for available shifts in his area. But not in just one industry and not just driving or delivery.

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    When Leversey Henry gets ready for work, he turns to his phone. He uses an on-demand staffing app to look for available shifts in his area. But not in just one industry and not just driving or delivery.

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  • East Phoenix-area man frustrated over lost family videos

    East Phoenix-area man frustrated over lost family videos

    Friday, June 15 2018 9:14 AM EDT2018-06-15 13:14:01 GMT
    (Source: 3TV/CBS 5)(Source: 3TV/CBS 5)
    (Source: 3TV/CBS 5)(Source: 3TV/CBS 5)

    An East Valley man thought he was doing the right thing by going digital. But in the process, Bob Little lost years of memories and now he can't get them back.

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    An East Valley man thought he was doing the right thing by going digital. But in the process, Bob Little lost years of memories and now he can't get them back.

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  • Arizona family 'sickened' over ER bill

    Arizona family 'sickened' over ER bill

    Thursday, June 14 2018 6:23 PM EDT2018-06-14 22:23:57 GMT
    (Source: 3TV/CBS 5)(Source: 3TV/CBS 5)

    Sam Seylar is 16 and despite a hard fall that broke his collarbone, he still likes skateboarding. "When I fell, my shoulder hit the ground first."

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    Sam Seylar is 16 and despite a hard fall that broke his collarbone, he still likes skateboarding. "When I fell, my shoulder hit the ground first."

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  • Chandler man duped out of $6K for backyard project

    Chandler man duped out of $6K for backyard project

    Wednesday, June 13 2018 12:23 PM EDT2018-06-13 16:23:00 GMT
    A Chandler man said he was duped out of $6,000 by a man who said he was a licensed contractor. (Source: 3TV)A Chandler man said he was duped out of $6,000 by a man who said he was a licensed contractor. (Source: 3TV)
    A Chandler man said he was duped out of $6,000 by a man who said he was a licensed contractor. (Source: 3TV)A Chandler man said he was duped out of $6,000 by a man who said he was a licensed contractor. (Source: 3TV)

    After spray painting a few lines and dumping off some sand, the East Valley homeowner says the hired worker and his guys stopped showing up altogether. 

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    After spray painting a few lines and dumping off some sand, the East Valley homeowner says the hired worker and his guys stopped showing up altogether. 

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  • 3 On Your Side

    Phoenix area consumer reimbursed for worthless gift cards

    Phoenix area consumer reimbursed for worthless gift cards

    Tuesday, June 12 2018 2:26 PM EDT2018-06-12 18:26:36 GMT
    Connie Krc received new gift cards from U.S. Bank. (Source: 3TV)Connie Krc received new gift cards from U.S. Bank. (Source: 3TV)
    Connie Krc received new gift cards from U.S. Bank. (Source: 3TV)Connie Krc received new gift cards from U.S. Bank. (Source: 3TV)

    It's recommended that you use gift cards within a month of receiving them.

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    It's recommended that you use gift cards within a month of receiving them.

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  • Consumers are turning to 'digital wallets'

    Consumers are turning to 'digital wallets'

    Saturday, June 9 2018 12:02 AM EDT2018-06-09 04:02:56 GMT
    (Source: 3TV/CBS 5)(Source: 3TV/CBS 5)
    (Source: 3TV/CBS 5)(Source: 3TV/CBS 5)

    Being a makeup artist is just one way Claudine Gallagher earns her income. But her payment doesn’t come in cash or check. She counts on a couple apps when it’s time for customers to settle up.

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    Being a makeup artist is just one way Claudine Gallagher earns her income. But her payment doesn’t come in cash or check. She counts on a couple apps when it’s time for customers to settle up.

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  • Consumer Reports reveals best June deals

    Consumer Reports reveals best June deals

    Friday, June 8 2018 10:07 AM EDT2018-06-08 14:07:26 GMT
    There are certain things that will be on sale in June. (Source: 3TV)There are certain things that will be on sale in June. (Source: 3TV)
    There are certain things that will be on sale in June. (Source: 3TV)There are certain things that will be on sale in June. (Source: 3TV)

    There are deals to be had in June with several items usually on sale.

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    There are deals to be had in June with several items usually on sale.

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  • Update: Phoenix-area senior citizen gets vacation refund

    Update: Phoenix-area senior citizen gets vacation refund

    Thursday, June 7 2018 4:15 PM EDT2018-06-07 20:15:24 GMT
    A Phoenix-area senior citizen and a family member had to cancel their dream vacation due to an emergency. But they say they couldn’t seem to get their money back even though they purchased travel insurance. (Source: 3TV/CBS 5)A Phoenix-area senior citizen and a family member had to cancel their dream vacation due to an emergency. But they say they couldn’t seem to get their money back even though they purchased travel insurance. (Source: 3TV/CBS 5)
    A Phoenix-area senior citizen and a family member had to cancel their dream vacation due to an emergency. But they say they couldn’t seem to get their money back even though they purchased travel insurance. (Source: 3TV/CBS 5)A Phoenix-area senior citizen and a family member had to cancel their dream vacation due to an emergency. But they say they couldn’t seem to get their money back even though they purchased travel insurance. (Source: 3TV/CBS 5)

    “They weren't responding like they should have been but when 3 On Your Side got involved everything changed,” said Anna Bliss. 

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    “They weren't responding like they should have been but when 3 On Your Side got involved everything changed,” said Anna Bliss. 

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  • 3 On Your Side

    Woman discovers 'inactivity fees' on her gift cards

    Woman discovers 'inactivity fees' on her gift cards

    Wednesday, June 6 2018 8:15 PM EDT2018-06-07 00:15:45 GMT
    Connie Krc bought gift cards but due to inactivity fees, they weren't usable when she gave them to her granddaughter. (Source: 3TV)Connie Krc bought gift cards but due to inactivity fees, they weren't usable when she gave them to her granddaughter. (Source: 3TV)

    One billion dollars. That’s how much money it’s estimated that goes unused in gift cards every single year. 

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    One billion dollars. That’s how much money it’s estimated that goes unused in gift cards every single year. 

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Gary HarperGary Harper is the senior consumer and investigative reporter for 3 On Your Side at KTVK-TV.

Click to learn more about Gary.

Gary Harper
3 On Your Side

With more than 20 years of television experience, Gary has established himself as a leader in the industry when it comes to assisting viewers and resolving their consumer-related issues. His passion and enthusiasm have helped him earn an Emmy for Best Consumer Reporter from the National Academy of Television Arts and Sciences. He’s also garnered several Emmy nominations

He has negotiated resolutions with companies of all sizes, including some of the biggest corporations in the nation.

Gary has successfully recouped more than $1 million for viewers around the state, making 3 On Your Side one of the most popular segments on KTVK and the station's Web site.

He's best known for investigating and confronting unscrupulous contractors. In fact, many of his news reports have led to police investigations and jail time for those who were caught. Viewers, as well as the companies and people he investigates, regard him as consistently being thorough and fair.

Gary has been with KTVK-TV since 1997. Prior to his arrival in Phoenix, he worked for WZZM-TV in Grand Rapids, Michigan, where he was as an anchor and reporter.

Gary is from Chicago, but launched his television career in Lubbock, Texas, after earning a broadcast journalism degree from Texas Tech University. Following his graduation, he was quickly hired by KLBK-TV in Lubbock, where he enterprised and broke numerous exclusive reports. His aggressive reporting in Texas helped garner him Best Reporter by the Associated Press.

Gary has been married since 1994 and is the proud father of two sons. When he's not helping viewers, Gary is busy catching up on his favorite college and professional football teams as well as cheering on his beloved Texas Tech Red Raiders.

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