• (Source: Google)

    Flying through the airport stress free

    3 on your side

    Krystyn Hall is a huge fan of travel.  What she’s not crazy about is the getting-to-the-plane part, especially at security. She explains, “It tends to be a high stress time for me.”

  • (Source: 3TV/CBS 5)

    Are you on the right utility plan?

    3 on your side

    The Valley is just coming out of some intense summer heat so your utility bill should start dropping. That's what a Surprise, Arizona woman thought, but it was higher than she's ever had before because she was on the wrong utility plan.

  • (Source: 3TV/CBS 5)

    Beware of Facebook 'hoax'

    3 on your side

    When you're on Facebook, you come across all kinds of things and wedged in between all that material can be also be some very clever hoaxes and scams you need to be aware of.

  • An Anthem couple received their $750 back from a contractor after 3 On Your Side got involved. (Source: 3TV)

    Anthem couple gets $750 returned from contractor

    3 on your side

    Small pool company that took $750 for pool railings and vanished, returns the money after 3 On Your Side report.

  • Marie Gamalski said a car wash caused all kinds of damage to her car. (Source: 3TV/CBS 5)

    Woman says Tempe car wash smashed windshield, damaged her car

    3 on your side

    A Valley woman thought a simple car wash would help knock off some dust. But instead, that car wash caused all kinds of damage to her car and she's the one being blamed.

  • A remodeling job was a $12,500 project and the homeowner has already paid $9,000, but the unlicensed contractor she hired took all that money and abandoned the job. (Source: 3TV/CBS 5)

    Unlicensed contractor abandons job, keeps $9K

    3 on your side

    A remodeling job was a $12,500 project and the homeowner has already paid $9,000, but the unlicensed contractor she hired took all that money and abandoned the job.

  • Lance Lawry explains where he feel while cleaning the pool. (Source: 3TV)

    Anthem couple says pool repair company vanished with their money

    3 on your side

    A couple says they paid $750 as a down payment to have hand railings installed so they could keep their balance when getting out of their swimming pool and hot tub. But, they said the owner of a pool company kept their money and failed to deliver those railings.

  • Ashley Kasprowicz said she receive a $1,700 water bill and doesn't know how it happened. (Source: 3TV)

    Phoenix woman shocked by $1,700 water bill

    3 on your side

    When you move into a new home, there's always added expenses like security deposits and moving bills. But imagine getting a $1,700 water bill.

  • There are new “on demand” and “a la carte” insurance services people are taking advantage of. (Source: 3TV)

    Consumers get 'insurance in a snap'

    3 on your side

    Insurance is going high-tech as some people are able to get an insurance quote by just taking a picture with smartphones.

  • (Source: Stitch Fix Facebook)

    Consumer trend: Outfits 'in a box' are all the rage

    3 on your side

    Shopping for clothes is out. The new trend is ordering a complete outfit and getting it delivered.

  • Seeing cars submerged under water or floating down streets was a pretty common sight within the aftermath of hurricane Harvey. (Source: 3TV/CBS 5)

    Hurricane Harvey cars may 'flood' Arizona

    3 on your side

    Seeing cars submerged under water or floating down streets was a pretty common sight within the aftermath of hurricane Harvey.

  • A Gilbert man ordered airlines tickets through a website and it turned out to be a nightmare. (Source: 3TV)

    Airline denies international flight for teenage sisters

    3 on your side

    A Gilbert man said booking round trip tickets for his teenage daughters was relatively easy. But during the process, he says someone dropped the ball and it wasn't him.

  • Josh Pridemore hired an unlicensed contractor to upgrade his kitchen. (Source: 3TV)

    Unlicensed contractor takes $2,200 and abandons job

    3oys

    A Valley man was ready to give his kitchen a new look and thought he hired someone qualified for the job. But he found out that wasn't the case.

  • Brandon Fisher says he and his family have a yearly tradition of going to Lake Powell. Before heading out on this trip, Fisher went online to see where he could find some cool water toys to rent and he finally found a place. (Source: 3TV/CBS 5)

    Valley man says his account was wiped for $2,600 for watercraft rental

    3 on your side

    A valley man looking to have a little fun at the lake decided to rent a couple water toys. The viewer who rented these so-called water toys says at least one was in disrepair when he got it. Now, he's the one who's being forced to fix it and it's not cheap.

  • (Source: 3TV/CBS 5)

    3 On Your Side recoups $9,300 during August

    3 on your side

    When you add up all the money, 3 On Your Side was able to recoup for our viewers during the month of August, it comes to $9,319. And for the entire year so far, the total amounts to just over $87,061.

  • Mohammad Matin thought he found a temporary job online but he ended up getting scammed. (Source: 3TV)

    Job seeker duped in online scam

    3 on your side

    A Phoenix man was looking for a job and thought a temporary position would help. But it did more harm than good.

  • Phoenix man says gym 'worked out' his wallet

    3 on your side

    A Phoenix man says he owes money to a gym that he shouldn't have to pay. The gym disagrees.

  • Hurricane Harvey victims need your help but you should be aware of those who want to take advantage of your generosity. (Source: 3TV/CBS 5)

    Alert: Beware of Hurricane Harvey Scams

    3 on your side

    Donating to Hurricane Henry victims is encouraged. However, don't get scammed by in the process.

  • In a previous 3 On Your Side report, we introduced you to a valley woman who was duped out of $37,000 in the romance scam. (Source: 3TV/CBS 5)

    Alert: Valley woman duped out of $37K in 'romance scam' (Part 2)

    3 on your side

    In a previous 3 On Your Side report, we introduced you to a valley woman who was duped out of $37,000 in the romance scam. With that said, you might ask yourself "how could someone fall for this?" Turns out, there's a scientific explanation.

  • (Source: 3TV/CBS 5)

    Alert: Valley woman duped out of $37K in 'romance scam'

    3 on your side

    Looking for love online is pretty common these days and the number of internet dating services seems endless. One valley woman decided to try one out.

  • Christina Watts couldn't believe her new washing machine broke due to a pillow case. (Source: 3TV)

    Update: Valley woman gets $4,500 refund for broken washing machine

    3 on your side

    With help from 3 On Your Side a  Valley woman gets her money back after a washing machine mishap that cost her plenty.

  • (Source: 3TV/CBS 5)

    Consumers using power tools to relax

    3 on your side

    Do you have a muscle cramp that’s putting a cramp in your day? Wouldn’t a massage feel great right about now? Some people are skipping traditional masseuses or massage equipment, saying all you need to ease your pain is right in your garage. 

  • (Source: 3TV/CBS 5)

    Can your HOA issue you a speeding ticket?

    3 on your side

    Sun Lakes is in the East Valley and is known for having active adult communities for retirees like Bernie Van Emden. "You name it, they got it here,” Van Emden said of all of the amenities in his development.

  • Did you get a 'free cruise' robocall? You may be eligible for $900!

    3 on your side

    Information about a robocall settlement has been trending on social media and a lot of consumers are wondering it's legitimate. It is true! Open the story to find out what you have to do to get your money.

  • (Source: 3TV/CBS 5)

    Alert: 'Typo Squatting' can take you to wrong website

    3 on your side

    Larry Lumsden uses his computer a lot and in some cases, he has to print something. "The only time I print is when I make a reservation or a tee time or bank statements once a month," Lumsden told 3 On Your Side.

  • And if you don't buy solar eclipse glasses that are approved, you could have a big problem. (Source: 3TV/CBS 5)

    Viewing the solar eclipse: The blind truth

    3 on your side

    If you don't buy solar eclipse glasses that are approved, you could have a big problem.

  • Daniel Ramirez and his wife said they were charged for personal training sessions they didn't sign up for. (Source: 3TV)

    Glendale couple says gym charged them for personal training they never signed up for

    3 on your side

    A Valley man joined a gym to get in shape. Instead, he says it's his wallet that got a workout.

  • (Source: 3TV/CBS 5)

    Making money using your phone

    3 on your side

    How would you like to make extra money each month just for using your smart phone and electronic devices? Companies want to pay you for allowing them to watch your browsing habits.

  • Tamara Bricketto gave an unlicensed contractor $1,600 to do some upgrades to her backyard but he never started the work. (Source: 3TV)

    Frustrated homeowner turns to 3 On Your Side for $1,600 refund

    3 on your side

    A homeowner in Apache Junction was looking for someone to redesign her backyard but in the process, she said she lost $1,600 to the man she hired. So she called 3 On Your Side.

  • When you head into a stressful job interview, you know what they say: never let ‘em see you sweat. But what if your prospective employer made you sweat --on purpose -- as part of the interview itself? (Source: 3TV/CBS 5)

    'Sweating' the job interview

    3 on your side

    When you head into a stressful job interview, you know what they say: never let ‘em see you sweat. But what if your prospective employer made you sweat --on purpose -- as part of the interview itself? 

  • Bryar Hays wants to get paid but his employer is MIA with payments. (Source: 3TV)

    Mechanic 'revved up' over not having been paid

    3 on your side

    A Valley mechanic said he is owed $10,000 and can't seem to collect so he called 3 On Your Side.

  • Back-to-School supplies causing 'sticker shock'

    3 on your side

    Back-to-School supplies are causing 'sticker shock.'

  • Understanding credit card benefits can save you money

    3 on your side

    Understanding credit card benefits can save you money.

  • Your pet may need a lawyer! A lawyer? To represent you and your pet? Yes! We found more attorneys are now specializing in working for four-legged clients. (Source: 3TV/CBS 5)

    Does your pet need an attorney?

    3 on your side

    Did your cat cause a catastrophe? Was your canine involved in a caper? They may need a lawyer! A lawyer? To represent you and your pet? Yes! We found more attorneys are now specializing in working for four-legged clients.    

  • (Source: 3TV/CBS 5)

    Alert: Scammers are posing as law enforcement

    3 on your side

    Kathleen Brown is a personal chef and says while she was cooking recently, she got a disturbing phone call.

  • Elizabeth Edwards was stunned when she received a bill for $135 from HonorHealth. (Source: 3TV)

    Alert: Surprise 'facility fees' at doctors' offices shock consumers

    If you've never had a billing problem with your doctor, that could change because doctors' offices and their practices are being bought out.

  • These two stories represent some of the money that was recouped or saved thanks to 3 On Your Side. (Source: 3TV/CBS 5)

    3 On Your Side recoups nearly $9,000 during July

    3 on your side

    It's the end of the month and that means it's time to see how much money 3 On Your Side has saved for viewers.

  • Today, there’s a major skills gap in many industries. So, companies are scrambling to attract, train and compensate a whole new category of employee. That means a new kind of collar and new opportunities. (Source: 3TV/CBS 5)

    Employers hiring for 'new collar' jobs

    3 on your side

    For generations, people have basically been divvied up into two categories when it comes to their jobs: blue collar or white collar. Today, there’s a major skills gap in many industries.

  • Kira Girard contacted 3 On Your Side complaining that Tom Greenwald left her home unsafe and in disrepair. (Source: 3TV/CBS 5)

    Valley reality TV star says she was duped for $175,000

    3 on your side

    Valley reality TV star says she handed over $175,000 to remodel her home but in the end, she said the job was botched and her home was left unsafe.

  • (Photo source: Yelp)

    Arizona Attorney General gets $75K in refunds for concert goers

    3 on your side

    The Arizona Jazz Festival has long been a popular annual event that draws thousands of people for a weekend of entertainment.  

  • Overdraft fees are a bank's bread and butter. In fact, banks took in nearly $33 billion in overdraft fees last year and one Valley senior citizen contributed to those fees to the tune of $3,600. (Source: 3TV/CBS 5)

    Senior citizen nabbed for $3.6K in bank overdraft fees

    3 on your side

    Overdraft fees are a bank's bread and butter. In fact, banks took in nearly $33 billion in overdraft fees last year and one Valley senior citizen contributed to those fees to the tune of $3,600.

  • Irma Orozco said she got a phone call from someone claiming to be her grandson. (Source: 3TV/CBS 5)

    Grandma scammed out of $13K in 'Grandparent Scam'

    3 on your side

    A Phoenix woman got a call from her grandson in trouble, or so she thought. Instead, it was an elaborate scam.

  • Don't be duped by a duplicate auto title. (July 24, 2017) [Source: 3TV/CBS 5]

    Used car purchase leads to title fiasco

    3 on your side

    A Tolleson man wanted to buy a larger, used car for his growing family but, he wound up in the middle of a major mess. 

  • Shoppers are used to money back guarantees for everything from razors to toilet paper. But consumer products aren’t the only things now offering purchase protection. (Source: 3TV/CBS 5)

    Prescription drug manufacturers returning money

    3 on your side

    Shoppers are used to money back guarantees for everything from razors to toilet paper. But consumer products aren’t the only things now offering purchase protection.

  • Abarca hired a guy by the name of Alejandro Marquez who claims to run a company called Alex's Home Remodeling. (Source: 3TV/CBS 5)

    Phoenix woman loses $3.5K to unlicensed contractor

    3 on your side

    Itzel Abarca has a talent when it comes to remodeling homes. She's done it before and calls renovating houses "fun.” "It is. I truly like it, I love it," she said.

  • (Source: 3TV/CBS 5)

    'Most Wanted' man dupes senior citizen

    3 on your side

    When 3 On Your Side started looking into a so-called handy man, it didn't take long to find out he has quite the past. In fact, it's landed him at the top of the contracting board's "most wanted" list.

  • Ruth Earl-Adams was having trouble with her internet. (Source: 3TV)

    Chandler woman has unusual problem with internet service

    3 on your side

    Being able to work from home is always a nice perk and you usually need the internet to do that. But a Chandler woman says with her internet down, she can’t work and can’t get a paycheck.

  • Monsoon storms can leave costly damage. (17 July 2017) [Source: 3TV/CBS5]

    Don't get ripped-off following a Monsoon storm

    3 on your side

    Arizona's monsoons have a history of leaving behind some severe damage. From downed trees, to leaky roofs, repairs can be costly. 

Gary HarperGary Harper is the senior consumer and investigative reporter for 3 On Your Side at KTVK-TV.

Click to learn more about Gary.

Gary Harper
3 On Your Side

With more than 20 years of television experience, Gary has established himself as a leader in the industry when it comes to assisting viewers and resolving their consumer-related issues. His passion and enthusiasm have helped him earn an Emmy for Best Consumer Reporter from the National Academy of Television Arts and Sciences. He’s also garnered several Emmy nominations

He has negotiated resolutions with companies of all sizes, including some of the biggest corporations in the nation.

Gary has successfully recouped more than $1 million for viewers around the state, making 3 On Your Side one of the most popular segments on KTVK and the station's Web site.

He's best known for investigating and confronting unscrupulous contractors. In fact, many of his news reports have led to police investigations and jail time for those who were caught. Viewers, as well as the companies and people he investigates, regard him as consistently being thorough and fair.

Gary has been with KTVK-TV since 1997. Prior to his arrival in Phoenix, he worked for WZZM-TV in Grand Rapids, Michigan, where he was as an anchor and reporter.

Gary is from Chicago, but launched his television career in Lubbock, Texas, after earning a broadcast journalism degree from Texas Tech University. Following his graduation, he was quickly hired by KLBK-TV in Lubbock, where he enterprised and broke numerous exclusive reports. His aggressive reporting in Texas helped garner him Best Reporter by the Associated Press.

Gary has been married since 1994 and is the proud father of two sons. When he's not helping viewers, Gary is busy catching up on his favorite college and professional football teams as well as cheering on his beloved Texas Tech Red Raiders.

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