• (Source: 3TV/CBS 5)

    Phoenix homeowner says 'going green' makes her see 'red'

    3 on your side

    Going solar seems to be a growing trend, however a Phoenix woman says she decided to go solar, but after she did she says her utility bill actually went up.

  • A Surprise woman says she was on the hook for $700 for a so-called free phone. (Source: 3TV)

    Woman says 'free' phone came with big price tag

    3 on your side

    A Surprise woman says she was on the hook for $700 for a so-called free phone.

  • Ditech Mortgage Company. 15 Jan. 2018 (Source: 3TV/CBS 5 News)

    Mortgage company waives fees for homeowner

    3 on your side

    Briana Hernandez loves her kitchen. In fact, the kitchen along with other perks, is why she bought the home two years ago.

  • Consumer Reports: Lowering your car costs

    3 on your side

    Maintaining your vehicle and keeping it on the road can be downright expensive. But according to Consumer Reports, there are some things you can do to keep your auto costs down. 

  • Mortgage company says Valley homeowner owes $7,600

    3 on your side

    A mortgage company says a Valley homeowner owes $7,600.

  • Heather Anderson was driving in her Jeep when her headrest malfunctioned. (Source: 3TV)

    Woman says faulty headrest accidentally deployed while she was driving

    3 on your side

    But since she wasn't in any sort of accident, she has no idea why the headrest was activated and deployed, striking her head.

  • Marielyn Almeida bought a remodeled home in Glendale but had no idea why it was remodeled. (Source: 3TV)

    Glendale woman unknowingly buys a 'house of horrors'

    3 on your side

    A Glendale woman says she's living in a "house of horrors" after she found out the history behind a remodeled house she bought last year.

  • The reshipping scam is where the scammers get someone to take in packages that were likely bought with stolen credit cards and ship them somewhere else. (Source: 3TV)

    Alert: Avoid getting involved in the 'reshipping scam'

    3 on your side

    A Valley woman thought she was working from home but was actually being used by scammers and was a victim of the "reshipping scam."

  • (Source: 3TV/CBS 5)

    Best strategies for paying off debt

    3 on your side

    Kelsa Dickey is a financial coach here in the Phoenix area and says now is the time to get yourself out of that holiday debt.

  • (Source: 3TV/CBS 5)

    Don't be fooled by fake sweepstakes

    3 on your side

    The Publishers Clearing House is one of the most recognizable sweepstakes around. Scammers not only know that, but they use it to their advantage to try and dupe you.

  • David Huffman bought travel insurance but when canceled his trip to Cuba due to a government advisory, his claim was denied. (Source: 3TV)

    Scottsdale man upset with travel insurance denial

    3 on your side

    After the U.S. Department of State issued a travel warning to people wanting to go to Cuba, a Scottsdale man decided to cancel his trip. Now, he says he's having problems getting reimbursed through his travel insurance policy he bought.

  • When you tally up the full amount that 3 On Your Side was able to recoup for our viewers for all of 2017, it comes to $170,308. (Source: 3TV)

    3 On Your Side recoups $170K for viewers during 2017

    3 on your side

    "When consumers like myself are in need and we're not getting the resolution that we deserve, 3 On Your Side was there for me and my family."

  • Photos of women whose bodies look downright skeletal have hashtags like “bonespiration,” meant to promote being bone thin and emaciated. (Source: 3TV)

    'Bonespiration' is becoming a troubling trend on social media

    3 on your side

    Experts say for the 30 million people in the United States who suffer an eating disorder and just seeing the posts could trigger them to fall deeper into an illness.

  • 3 On Your Side: Most viewed stories of 2017

    Here are the 20 most viewed 3 On Your Side stories of 2017.  

  • Podcasts becoming trendy for kids

    3 on your side

    Podcasts are becoming trendy for kids.

  • Consumers are booking trips to 'Get Lost'

    3 on your side

    Consumers are booking trips to 'Get Lost.' Literally.

  • Cardiologist Dr. Mimi Guarneri showed her patients how to eat and cook better in an actual class. (Source: 3TV)

    Some medical schools offer classes that teach food is good medicine

    3 on your side

    More and more doctors and medical groups are building classes and teaching kitchens into their practices.

  • Alison Chaltas says she always does her homework before shopping. (Source: 3TV)

    Consumer alert: Scammers are targeting online shoppers with new tricks

    3 on your side

    Fraud attempts increased more than 30 percent last year and experts say the scammers just keep getting better.

  • 'Fake' Bruno Mars ticket leaves family singing the blues

    3 on your side

    Miguel said he met the woman at her house, stood right in her kitchen and paid her $400 for the ticket—the same one he later gifted to his wife as a surprise.

  • A couple got $45,000 back over a land dispute thanks to 3 On Your Side. (Source: 3TV)

    UPDATE: Woman gets $45K resolution

    3 on your side

    We have an update on a Valley woman and her pricey real estate transaction that went sour. But things have really turned around. 

  • Nick Blocker was waiting for a reimbursement check from a warranty company. (Source: 3TV)

    Homeowner gets warranty reimbursement

    3 on your side

    A Laveen man expected his home warranty company to help cover some of the repair costs of his air conditioning unit but hadn't received any reimbursement after three months.

  • Crystal Smith said she gave $700 to Joe Hernandez for new countertops but has not done the job. (Source: 3TV)

    Alert: Unlicensed contractor back to his old tricks again

    3 on your side

    Unlicensed contractor Joe Hernandez, profiled before on 3 On Your Side, is back in the news.

  • (Source: 3TV/CBS 5)

    Consumer Reports: Secret online shopping tricks

    3 on your side

    By now, we're all pretty aware that most consumers are doing their holiday shopping online. But how do you know know you're really getting the best online deal?

  • (Source: 3TV/CBS 5)

    Alert: Getting your Christmas tree home safely

    3 on your side

    AAA recently published a report with some surprising numbers. The motor club says 500 people were killed over the last four years due to hitting road debris and Christmas trees are considered road debris.

  • (Source: 3TV/CBS 5)

    Scammers using Bitcoin to target victims

    3 on your side

    If you use Bitcoin, be cautious regarding sensitive information with your account

  • Mario Perfetti said he received a check to resolve his claim over a broken microwave. (Source: 3TV)

    Home warranty company reverses decision and issues a check

    3 on your side

    With the help of 3 On Your Side, a home warranty company issues a Gilbert homeowner a $441 check to resolve a claim.

  • More experts agree that cellphone addiction is real. (Source: 3TV)

    TECH NEWS: Cellphone addiction

    3 on your side

    More experts agree that cellphone addiction is real.

  • (Source: 3TV/CBS 5)

    Consumer Reports lists recalls

    3 on your side

    3 On Your Side likes to remind consumers about important products that are being recalled due to safety risks. With that in mind, here are a few from Consumer Reports that you should know about.

  • (Source: 3TV/CBS 5)

    3 On Your Side recoups nearly $7K during November

    3 on your side

    3 On Your Side helps viewers recoup nearly $7,000 during November.

  • (Source: 3TV/CBS 5)

    Bringing the holidays 'back to the basics'

    3 on your side

    Holiday shopping can be really stressful. There’s a lot of thought put into shopping. But a financial coach here in the Valley says it doesn’t have to be that way. 

  • Cassandra Rios says UPS lost two iPhones and won't say how they got lost. (Source: 3TV)

    Phoenix woman says UPS can't track lost iPhones

    3 on your side

    A Phoenix woman says UPS lost her iPhones valued at $1,600 and their tracking system can't pinpoint where they are.

  • Candace Waltz and her husband said they were shown one parcel of land but then sold a different one. (Source: 3TV)

    Phoenix area couple in land dispute with real estate company

    3 on your side

    A Valley couple says the land they thought they bought, and the land they actually purchased, were completely different parcels.

  • (Source: 3TV/CBS 5)

    Are remote workers happier?

    3 on your side

    It’s Monday morning, but you’re still in your pajamas. It’s okay, though, you’re working from home.  All the coffee, none of the commute.

  • (Source: 3TV/CBS 5)

    Consumer trend: Night vision goggles

    3 on your side

    Kara Miller was just 30 when she started struggling to see while driving at night. A family member offered some advice.

  • Some good Samaritans came to the rescue of a Valley woman whose remodeling project was unfinished due to an unlicensed contractor. (Source: 3TV)

    Update: Good Samaritans help Tempe homeowner

    3 on your side

    Some good Samaritans came to the rescue of a Valley woman whose remodeling project was unfinished.

  • Spotting a "hurricane car" is a lot harder than you think. (Source: 3TV)

    How to avoid buying a 'hurricane car' here in Arizona

    3 on your side

    3 On Your Side teamed up with Carfax to see if the average consumer could spot a "hurricane car."

  • VIDEO: How avoid a Black Friday dud

    3 On Your Side's Gary Harper has some tips on how to spot a deal and avoid a dud on Black Friday. (Monday, November 20, 2017)

  • The report that was released by the NRF shows that 59 percent of holiday spending will be done online compared to 57 percent who plan to shop at a department store. (Source: 3TV)

    Holiday online shopping to surge

    3 on your side

    Many consumers say online shopping is just too convenient to pass up.

  • (Source: 3TV/CBS 5)

    Trends and tips for a safe holiday season

    3 on your side

    First of all, when it comes to purchasing an item, consumers should always ask for a gift receipt. Not only will the person getting the gift appreciate it, but so will the store.

  • Bob LeBrec said his Galaxy Note exploded but Samsung wouldn't give him a new tablet. (Source: 3TV)

    Peoria man says his tablet 'exploded'

    3 on your side

    A Peoria man says his Samsung Galaxy Note tablet inexplicably caught fire recently but had a hard time dealing with Samsung over the issue.

  • (Source: 3TV/CBS 5)

    Phoenix-area homeowner hopes to get chandelier returned soon

    3 on your side

    A sparkling and majestic looking chandelier currently sits inside a Phoenix repair shop where it's been for more than 3 years. And if it could talk, what a story it could tell.

  • Microwave oven caught fire while being used according to Gilbert homeowner. 13 Nov. 2017 (Source: 3TV/CBS 5 News)

    Home warranty company denies claim; homeowner frustrated

    3 on your side

    Gilbert homeowner says his microwave oven caught fire while being used and he wants it replaced. His home warranty company denies the claim.

  • (Source: 123RF)

    Budgeting for the holidays now can save you financial hardship later

    3 on your side

    “There was a study recently that said 45 percent of people would rather skip the holidays altogether,” according to Kelsa Dickey, a financial coach here in the Valley. The reason, she says, is money issues.

  • In this Sept. 15, 2017, photo, the iOS 11 control center is displayed on the iPhone 8 Plus in New York. (Source: AP Photo/Mark Lennihan)

    DIGITAL EXCLUSIVE: Apple's ongoing software glitches

    3 on your side

    Apple keeps releasing new software to correct all the glitches, but just when it thinks everything it working, another glitch pops ups.

  • (Source: 3TV/CBS 5)

    Some employers giving 'paid, paid vacations'

    3 on your side

    Catherine Shyu loves taking vacation. And she loves it even more that her boss pays her to do it. It’s part of his paid paid vacation policy.

  • (Source: 3TV/CBS 5)

    Alert: Alarming rise in fraudulent online pet ads

    3 on your side

    We've talked about pet scams before and what you need to look out for. Now the Better Business Bureau is issuing a warning, in fact, the BBB says the majority of ads claiming to have a pet for sale are scams.

  • (Source: 3TV/CBS 5)

    Phoenix-area residents band together after being duped out of thousands for barn doors

    3 on your side

    3 On Your Side dealt with a guy more than a decade ago when he would take money for pool tables and then never deliver the product.

  • When you add up all the money 3 On Your Side was able to save or get refunded for the month of October, it totals $11,119. (Source: 3TV)

    3 On Your Side recoups $11,000 during October

    3 on your side

    3 On Your Side was able to help a lot of viewers in the month of October.

  • (Source: 3TV/CBS 5)

    Beware of apps that pay

    3 on your side

    "I've earned almost $4,000 in the last few years,” Nicole Luboff boasted. That’s not bad, considering she earned it all just by clicking on surveys or shopping on one of her favorite Apps.

Gary HarperGary Harper is the senior consumer and investigative reporter for 3 On Your Side at KTVK-TV.

Click to learn more about Gary.

Gary Harper
3 On Your Side

With more than 20 years of television experience, Gary has established himself as a leader in the industry when it comes to assisting viewers and resolving their consumer-related issues. His passion and enthusiasm have helped him earn an Emmy for Best Consumer Reporter from the National Academy of Television Arts and Sciences. He’s also garnered several Emmy nominations

He has negotiated resolutions with companies of all sizes, including some of the biggest corporations in the nation.

Gary has successfully recouped more than $1 million for viewers around the state, making 3 On Your Side one of the most popular segments on KTVK and the station's Web site.

He's best known for investigating and confronting unscrupulous contractors. In fact, many of his news reports have led to police investigations and jail time for those who were caught. Viewers, as well as the companies and people he investigates, regard him as consistently being thorough and fair.

Gary has been with KTVK-TV since 1997. Prior to his arrival in Phoenix, he worked for WZZM-TV in Grand Rapids, Michigan, where he was as an anchor and reporter.

Gary is from Chicago, but launched his television career in Lubbock, Texas, after earning a broadcast journalism degree from Texas Tech University. Following his graduation, he was quickly hired by KLBK-TV in Lubbock, where he enterprised and broke numerous exclusive reports. His aggressive reporting in Texas helped garner him Best Reporter by the Associated Press.

Gary has been married since 1994 and is the proud father of two sons. When he's not helping viewers, Gary is busy catching up on his favorite college and professional football teams as well as cheering on his beloved Texas Tech Red Raiders.

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