• Shoppers are used to money back guarantees for everything from razors to toilet paper. But consumer products aren’t the only things now offering purchase protection. (Source: 3TV/CBS 5)

    Prescription drug manufacturers returning money

    3 on your side

    Shoppers are used to money back guarantees for everything from razors to toilet paper. But consumer products aren’t the only things now offering purchase protection.

  • Abarca hired a guy by the name of Alejandro Marquez who claims to run a company called Alex's Home Remodeling. (Source: 3TV/CBS 5)

    Phoenix woman loses $3.5K to unlicensed contractor

    3 on your side

    Itzel Abarca has a talent when it comes to remodeling homes. She's done it before and calls renovating houses "fun.” "It is. I truly like it, I love it," she said.

  • (Source: 3TV/CBS 5)

    'Most Wanted' man dupes senior citizen

    3 on your side

    When 3 On Your Side started looking into a so-called handy man, it didn't take long to find out he has quite the past. In fact, it's landed him at the top of the contracting board's "most wanted" list.

  • Ruth Earl-Adams was having trouble with her internet. (Source: 3TV)

    Chandler woman has unusual problem with internet service

    3 on your side

    Being able to work from home is always a nice perk and you usually need the internet to do that. But a Chandler woman says with her internet down, she can’t work and can’t get a paycheck.

  • Monsoon storms can leave costly damage. (17 July 2017) [Source: 3TV/CBS5]

    Don't get ripped-off following a Monsoon storm

    3 on your side

    Arizona's monsoons have a history of leaving behind some severe damage. From downed trees, to leaky roofs, repairs can be costly. 

  • More than 70 percent of American workers now work in open office spaces. If you can see everyone around you when you sit down to get the job done, you know it can increase collaboration, but there can also be challenges. (Source: 3TV/CBS 5)

    There may be a reason your office space annoys you

    3 on your side

    More than 70 percent of American workers now work in open office spaces. If you can see everyone around you when you sit down to get the job done, you know it can increase collaboration, but there can also be challenges.

  • Maricopa County had the largest population growth in the United States last year, and with the growth comes a lot of complaints about moving companies. (Source: 3TV/CBS 5)

    3 On Your Side cameras catch moving company 'in the act'

    3 on your side

    According to the U.S. Census Bureau, Maricopa County had the largest population growth in the United States last year and with the growth comes a lot of complaints about moving companies.

  • Back in March, Gray paid Phoenix Singles around $3,800 to help her find a man to meet her criteria. (Source: 3TV)

    Update: resolution reached with online dating service

    3 on your side

    A woman from Sun City had an ongoing battle with an online dating service but thanks to 3 On Your Side, a resolution was reached.

  • There is always a catch for those "free" apps for your phone. (Source: 3TV/CBS 5)

    Beware: 'Free' apps may cost you

    Free apps are everywhere but "free" always comes with a price.

  • Charlie Moses said his credit score dropped after receiving a fraudulent bill. (Source: 3TV/CBS 5)

    Valley man's credit score drops 100 points over fraudulent cell phone bill

    3 on your side

    An East Valley man said he was on the hook for a cell phone bill that didn't belong to him so he contacted 3 On Your Side for help.

  • “Transparent pricing is basically when a retailer breaks down everything from sourcing where a fabric comes from to transportation to how much a zipper costs,” says fashion trend analyst Charcy Evers.  (Source: 3TV/CBS 5)

    Retailers are getting transparent with their pricing

    3 on your side

    Have you ever wondered if it’s worth paying $300 for a handbag when another is only $50 or $100 on a blouse when another is $25? Sure, retailers claim “quality” controls cost, but now consumers want to know what exactly drives price tags.

  • Karen Gregory says her Mesa home has nice curb appeal. But, she also says it's time for some updating.

    Mesa homeowner says she was ripped off by house painter

    3 on your side

    Karen Gregory says her Mesa home has nice curb appeal. But, she also says it's time for some updating. ”I was excited about getting the house painted,” Gregory told 3 On Your Side.

  • There's a free website that you can go to to see if you are owed money. (Source: 3TV/CBS 5)

    You may have missing money you don't know about

    3 on your side

    Finding lost money is always a good feeling. But sometimes that money is a sizable amount and you never know it’s even there unless you look in right spots.

  • Schumacher says youth sports is becoming a game of dollars and cents, and hit a home run in business terms in 2016. (Source: 3TV/CBS 5)

    Youth sports are a big business

    3 on your side

    Caroline Murphy is truly a soccer mom, sometimes packing the kids up for travel far from their home field.

  • More industries are looking to hire women. (Source: 3TV/CBS 5)

    Traditional 'men's jobs' targeting women

    3 on your side

    More and more industries that are dominated by men are looking to hire more women.

  • (Source: 3TV/CBS 5)

    3 On Your Side recoups $10K in June for viewers

    3 on your side

    3 On Your Side's goal is to get your hard-earned money back for you. However, when we can't, we still get justice in other ways. 

  • If you are on the "Do Not Call Registry" and you're still getting those annoying robocalls, you’re not alone. (Source: 3TV/CBS 5)

    Frustrations continue with robocalls

    3 on your side

    If you are on the "Do Not Call Registry" and you're still getting those annoying robocalls, you’re not alone, in May alone, Americans received nearly 3 billion of those calls.

  • Jeff Lev was trying to pay his CenturyLink bill in the amount of $47.81 and accidentally sent in the wrong amount. (Source: 3TV/CBS 5)

    Valley man forgets decimal point; pays $4,781 instead of $47.81

    3 on your side

    An Avondale man has a billing blunder when he accidentally forgot the decimal point but when he said CenturyLink wouldn't give him his money back, he called 3 On Your Side. 

  • AAA of Arizona is advising consumers to start thinking about using synthetic oil. (Source: 3TV/CBS 5)

    Oil changes: Should you consider using synthetic oil?

    3 on your side

    The high temperatures in the Valley can be dangerous for you but they can also take a toll on your car. With that in mind, AAA of Arizona is advising consumers to start thinking about using synthetic oil.  

  • If you're in the market for a new ride, there are things to consider before signing on the dotted line. (Source: 3TV/CBS 5)

    Car buying tips to help save you money

    3 on your side

    The 4th of July is just around the corner, and with that you'll likely hear about special incentives to get you behind the wheel of a new car.

  • After paying an unknown handyman $400, he never returned to start the job and that infuriated Linda and Mike Coleman. (Source: 3TV/CBS 5)

    Desert Hills homeowners targeted by 'handyman'

    3 on your side

    Linda Coleman says when she was trimming her trees recently, the strangest thing happened. A guy showed up out of the blue claiming to be a handyman and he was needing some work.

  • Save money by cleaning your mattress

    3 on your side

    In order to protect your investment, you should give your mattress a good cleaning

  • Buying items online is made easier with apps but it's also easier for hackers to get to your private information. (Source: 3TV/CBS 5)

    Keep your private information safe when paying bills by phone

    3 on your side

    It may be getting easier to use your phone to make purchases these days but it's also getting easier for hackers to get to your private information.

  • (Source: USDA)

    How to save money on groceries

    3 on your side

    Buying groceries is probably one of the most expensive things in your family budget. But there are some things you can do to keep you from getting sticker shock at the cash register.

  • Your passport may not be valid

    3 on your side

    It’s travel time! That means once-in-a-lifetime vacations or glamorous getaways. Before you go, what’s on your checklist? Flight and hotel? Booked. Bags? Packed. Read all the passport rules for where you’re going? No?!

  • After handing over money to Bryan Hayden, Matt Sargent said the unlicensed contractor stopped showing up to his home and kept all the money. (Source: 3TV/CBS 5)

    Update: Unlicensed contractor charged with felonies

    3 on your side

    His name is Bryan Hayden and 3 On Your Side was there when he was finally caught and cuffed. People like Matt Sargent say, it's a relief.

  • Dana Frasso says her new pre-owned car was damaged at a Phoenix car wash. (Source: 3TV/CBS 5)

    Glendale woman says car wash damaged her car

    3 on your side

    A Glendale woman says she simply took her car to get it washed and wound up getting $1,500 in damage. 

  • Dorothy Gray says she signed up for an online dating service but wasn't happy with the results. (Source: 3TV/CBS 5)

    Sun City woman disappointed with online dating service

    3 on your side

    A Sun City woman says she signed up for an online dating service but wasn't happy with the results so she called 3 On Your Side.

  • Some big-name companies are using computer-driven, “artificial intelligence” algorithms to crunch a whole lot of data and figure out how much to charge you at checkout. (Source: 3TV/CBS 5)

    Companies develop 'hi-tech' deals for consumers

    3 on your side

    Some big-name companies are using computer-driven, “artificial intelligence” algorithms to crunch a whole lot of data and figure out how much to charge you at checkout.

  • Some car owners say they aren't in love with the high-tech features in their cars. (Source: 3TV/CBS 5)

    Consumers frustrated with 'hi-tech' cars

    3 on your side

    Shari Von Holton has a love-hate relationship with her car. She says the vehicle is great. It’s the technology she has an issue with, like all the buttons, explaining, “I don’t even know what half of them do.”

  • 3 On Your Side helped Tyesha Brown get $1,350 back -- money she was scammed out of while searching for a place to rent. (Source: 3TV/CBS 5)

    Update: Rental scam victim gets money back

    Rental scam victim is thrilled 3 On Your Side helps get her money returned.

  • Tanya Christman, a Goodyear resident, said she received a $2,195 check that was part of a scam. (Source: 3TV/CBS 5)

    Alert: Beware of fake checks in your mailbox

    3 on your side

    Alert: Beware of fake checks in your mailbox

  • Monica Dunham had her glass stove crack but says Sears wouldn't honor her extended warranty. (Source: 3TV/CBS 5)

    Customer 'heated' over cracked stove

    3 on your side

    A Glendale woman was in a losing battle with Sears over a broken stove so she contacted 3 On Your Side.

  • Just prior to entering the wash tunnel, Shi McCray says an attendant handed her a square-shaped air freshener made by a company called Wonder Wafers. (Source: 3TV/CBS 5)

    Consumer alert: Watch where you place a popular car air freshener

    3 on your side

    Consumer alert: Watch where you place a popular car air freshener.

  • (Source: Shane Morris via 123RF)

    3 on Your Side puts money back in consumers' pockets in 2017

    3 On Your Side is not just great at solving consumers' problems, the team also is excellent at getting people their money back. We keep a running total that we update monthly. 

  • 3 On Your Side helped recoup more than $12,000 for our viewers during the month of May. (Source: 3TV/CBS 5)

    May results for 3 On Your Side

    3 on your side

    3 On Your Side helped recoup more than $12,000 for our viewers during the month of May.

  • (Source: 3TV/CBS 5)

    Homeowner says warranty company won't repair A/C

    3 on your side

    With the help of a crane, Jody Clute is having a new air conditioner installed on her roof. It's a big investment she's been worrying about ever since her old air conditioner recently broke down.  

  • More than half of Arizona college graduates are currently saddled with loans. (Source: 3TV/CBS 5)

    Digging yourself out of the student loan crisis

    3 on your side

    Do you have student loans you’re trying to pay off? You’re not alone. Lenders say, collectively, they are owed $1.3 trillion from borrowers. 

  • One in three travelers now prefers private accommodations. (Source: 3TV/CBS 5)

    Consumer travel trend

    3 on your side

    Some home-rental sites target are geared toward specific types of travelers.

  • Companies are making it easier to return items. (Source: 3TV/CBS 5)

    Online returns made easier

    3 on your side

    Companies are making it easier to return items. 

  • Joan Davidson, 74, ordered a "free product" she heard about over the radio, now she is being charged $200 every month. (Source: 3TV/CBS 5)

    Valley senior citizen stuck in 'free trial offer'

    3 on your side

    Valley woman has already been billed a total of $800 for products she says she doesn't want.

  • Erasmo Ysasi was supposed to get his tax refund in mid-March. (Source: 3TV/CBS 5)

    Valley man finally gets tax refund

    3 on your side

    A viewer in tonight's 3 On Your Side says he should have received his Arizona tax refund back in mid-March, that was two months ago. And he says when he calls the department of revenue, he gets nowhere.

  • Tyesha Brown thought she scored a deal on a new place to rent. (Source: 3TV/CBS 5)

    Consumer Alert: Rent scam dupes Mesa woman

    3 on your side

    Rental scams are alive and well right now. A Mesa woman found out the hard way.

  • Some websites help consumers find products that were actually made in the USA, as claimed. (Source: 3TV/CBS 5)

    'Made in the USA.' Is it really?

    3 on your side

    When you make a purchase, do you look to see if an item was “Made in the USA?” Buying American-made merchandise seems patriotic and helps the economy, but what do those claims really mean? 

  • Auto insurance premiums have gone up and there's a reason

    3 on your side

    Auto insurance rates have gone up because 2015 was a bad year.

  • Agostinho Lopes still has the $15,000 from Barbara Carrick. (Source: 3TV/CBS  5)

    Update: Viewer loses battle to cancer and unlicensed contractor

    3 on your side

    The last time 3 On Your Side reported on this viewer, we were optimistic something good would happen to her. But that is nowhere near what happened. 

  • Sheri Leger fell for the Federal Grant Scam. (Source: 3TV/CBS 5)

    Don't fall for the 'Federal Grant Scam'

    3 on your side

    The Federal Grant Scam is very convincing and continues to dupe folks.

  • (Source: DiamondResorts.com and 3TV/CBS 5)

    Deadline approaching for consumers wanting money from Diamond Resorts

    3 on your side

     The Arizona Attorney General’s Office wants to remind consumers about an approaching deadline regarding a $800,000 timeshare settlement. 

  • Experts say thieves are stealing W-2 information and selling it on the part of the Internet hidden from search engines known as the dark web. (Source: 3TV/CBS 5)

    Stolen tax information on the dark web

    3 on your side

    It may be passed tax time, but that doesn’t mean the stress is over. Experts say thieves are stealing W-2 information and selling it on the part of the internet hidden from search engines known as the dark web.

Gary HarperGary Harper is the senior consumer and investigative reporter for 3 On Your Side at KTVK-TV.

Click to learn more about Gary.

Gary Harper
3 On Your Side

With more than 20 years of television experience, Gary has established himself as a leader in the industry when it comes to assisting viewers and resolving their consumer-related issues. His passion and enthusiasm have helped him earn an Emmy for Best Consumer Reporter from the National Academy of Television Arts and Sciences. He’s also garnered several Emmy nominations

He has negotiated resolutions with companies of all sizes, including some of the biggest corporations in the nation.

Gary has successfully recouped more than $1 million for viewers around the state, making 3 On Your Side one of the most popular segments on KTVK and the station's Web site.

He's best known for investigating and confronting unscrupulous contractors. In fact, many of his news reports have led to police investigations and jail time for those who were caught. Viewers, as well as the companies and people he investigates, regard him as consistently being thorough and fair.

Gary has been with KTVK-TV since 1997. Prior to his arrival in Phoenix, he worked for WZZM-TV in Grand Rapids, Michigan, where he was as an anchor and reporter.

Gary is from Chicago, but launched his television career in Lubbock, Texas, after earning a broadcast journalism degree from Texas Tech University. Following his graduation, he was quickly hired by KLBK-TV in Lubbock, where he enterprised and broke numerous exclusive reports. His aggressive reporting in Texas helped garner him Best Reporter by the Associated Press.

Gary has been married since 1994 and is the proud father of two sons. When he's not helping viewers, Gary is busy catching up on his favorite college and professional football teams as well as cheering on his beloved Texas Tech Red Raiders.

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