• (Source: 3TV/CBS 5)

    Consumers choosing 'Open Loop' credit cards

    You go shopping and it’s time to pay. You pull out your favorite credit card, ready to swipe. And even though your card has one store logo on it, odds are you can now use it almost anywhere.

  • (Source: 3TV/CBS 5)

    Homeowners claim Phoenix pool company abandoned job

    A Scottsdale couple already had a nice pool, but it needed some updating so, they hired a company which promised to have the project done by May. But here we are in mid-July and it's nowhere near done.

  • We may live in Arizona, but many of us don't take advantage of all Arizona has to offer. (Source: 3TV)

    Arizona getaways on a shoestring budget

    If you’ve been putting off your summer vacation because you think you just can’t afford it, think again.

  • Berk was the victim of a gift card scam. (Source: 3TV)

    Gift card trick scammers are using to rip off consumers

    3 on your side

    Always buy a gift card from a secure location and avoid buying gift cards off the rack.

  • The Chavez family say they feel like they were misled. (Source: 3TV)

    Avondale couple not happy going solar

    An Avondale couple says they were lied to about the benefits of going solar so they called 3 On Your Side to get out of the contract.

  • It’s therapy time for Michelle Mandoza, a rugby player sidelined because of an injury.   She skipped the traditional E.R. route and went straight to an urgent care, but not just any kind. She went to an orthopedic urgent care facility. (Source: 3TV/CBS 5)

    Consumers are skipping the 'medical middleman'

    It’s therapy time for Michelle Mandoza, a rugby player sidelined because of an injury. She explains, “I took a hit to my knee that kind of made my hip feel wonky.”

  • (Source: 3TV/CBS 5)

    Consumers want to 'boost' their benefits

    When you get a job, salary is key, but benefits can be boss. Health insurance gets the lion's share of attention given rising healthcare costs. And, of course, there’s always the sought-after 401K. But experts say there are other work perks you may not be making the most of or not be taking advantage of at all.

  • Ray Ralston is thankful to 3 On Your Side for getting his money back after signing up for a 14-day "free trial." (Source: 3TV/CBS 5)

    UPDATE: Diet supplement company returns money to Sun City man

    Sun City man says he did not read the company's terms and conditions.

  • A Canadian couple is thrilled after getting $360 back from a shuttle service to Sky Harbor Airport that should have been a $36 ride. (Source: 3TV)

    Update: Canadian couple get refund for $360 shuttle fare to Sky Harbor

    A Canadian couple is thrilled after getting $360 back from a shuttle service to Sky Harbor Airport that should have been a $36 ride.

  • Shannon Roden got some of her money back from a gym after canceling her membership. (Source: 3TV)

    Update: Gym refunds money to Surprise woman

    A woman is praising 3 On Your Side after she got most of her money back following her canceling her membership to a gym in Surprise.

  • (Source: 3TV/CBS 5)

    Convenience stores luring in 'foodies'

    3 on your side

    Convenience stores aren't what they used to be.

  • (Source: 3TV/CBS 5)

    Sun City man learns lesson from '14 day offer'

    Always read the fine print when considering a company's trial offer.

  • The Maltese poodle mix’s time is split between Janet Eggen's house and three other families, including Jane Hook’s. (Source: 3TV)

    Consumer trend: Part-time pets

    Sharing a pet is becoming more acceptable.

  • Tori Burgett couldn't believe her washer's glass lid exploded apart. (Source: 3TV)

    North Phoenix mom alarmed when new washing machine lid shatters

    A north Phoenix woman paid a premium price for what she thought was a premium washing machine but then the lid shattered and couldn't get a quick fix so she called 3 On Your Side.

  • 3 On Your Side recoups big bucks in June! (Source: 3TV/CBS 5 News)

    3 On Your Side recoups $7,400 during June

    3 on your side

    For the entire year so far, 3 On Your Side has returned $80,000 to viewers.

  • (Source: Shane Morris via 123RF)

    INFOGRAPHIC: 3 On Your Side gets result$ for Arizona's Family

    Gary Harper and the 3 On Your Side team work tirelessly on behalf of Arizonans who, for one reason or another, have lost money -- sometimes lots of money. That diligence pays off -- literally -- in a big way.

  • (Source: 3TV/CBS 5)

    Consumers are into buying "fake" milk

    3 on your side

    Almond, soy and coconut milk sales continue to rise.

  • (Source: 3TV/CBS 5)

    Surprise woman complains gym 'worked out' her wallet

    3 On Your Side went to a west side business called Fitness 1 looking for answers.

  • Dana Beesley said he ordered a bed then returned it but didn't get his money back. (Source: 3TV)

    Mesa senior citizen fights to get refund for medical bed

    The man was able to return the bed no problem but getting the money back was the tough part.

  • Mory LaShier said somebody called him to fix his computer and is now charging him nearly $500. (Source: 3TV)

    FTC says beware of 'tech support' calls

    Microsoft, along with the Federal Trade Commission, says "tech support" calls are an industry-wide problem.

  • Arizona Southwest Shuttle reportedly tacked on an extra zero making the trip not $36, but $360. (Source: 3TV)

    Canadian couple says shuttle fare not so fair

    A Canadian couple says they were overcharged for a trip to the airport and the company hasn't given them their money back.

  • (Source: 3TV/CBS 5)

    'Digital nudging:' Apps to help you save

    3 on your side.

    Setting aside money can be difficult sometimes. However, some Apps are making it easier.

  • (Source: 3TV/CBS 5)

    New 'picture perfect' housing trend

    Photo shoots for engagements and weddings are nothing new. But now, there’s a new photo frenzy that’s a speck more “homey.” First-time homebuyers Nathan and Morgan Funke posed for pictures in their new home with a professional photographer and all. 

  • Dale Shephard says a "mobile mechanic" has his Nissan car and won't give it back. (Source: 3TV)

    'Mobile mechanic' keeps customer's Nissan for 14 months

    A Phoenix man says he hasn't seen his car in more than a year, and he has no idea where the mobile mechanic is located.

  • Barb said she's out $3,500 after scammers hacked a Facebook friend's account and convinced her to send them money. (Source: 3TV)

    Hacked Facebook account used to dupe Phoenix woman

    Scammers used a hacked Facebook account for "Grant Scam" and a Phoenix woman is now out thousands of dollars.

  • Cristina Allen said she messed up putting in her bank account when filing her taxes and now she doesn't have her refund. (Source: 3TV/CBS 5)

    Tax refund missing due to 'one digit off'

    An Arizona taxpayer typed in the wrong bank account number and didn't receive her tax refund.

  • (Source: 3TV/CBS 5)

    Trend for 'on-demand' workers gains momentum

    When Leversey Henry gets ready for work, he turns to his phone. He uses an on-demand staffing app to look for available shifts in his area. But not in just one industry and not just driving or delivery.

  • (Source: 3TV/CBS 5)

    East Phoenix-area man frustrated over lost family videos

    An East Valley man thought he was doing the right thing by going digital. But in the process, Bob Little lost years of memories and now he can't get them back.

  • (Source: 3TV/CBS 5)

    Arizona family 'sickened' over ER bill

    Sam Seylar is 16 and despite a hard fall that broke his collarbone, he still likes skateboarding. "When I fell, my shoulder hit the ground first."

  • A Chandler man said he was duped out of $6,000 by a man who said he was a licensed contractor. (Source: 3TV)

    Chandler man duped out of $6K for backyard project

    After spray painting a few lines and dumping off some sand, the East Valley homeowner says the hired worker and his guys stopped showing up altogether. 

  • Connie Krc received new gift cards from U.S. Bank. (Source: 3TV)

    Phoenix area consumer reimbursed for worthless gift cards

    3 on your side

    It's recommended that you use gift cards within a month of receiving them.

  • (Source: 3TV/CBS 5)

    Consumers are turning to 'digital wallets'

    Being a makeup artist is just one way Claudine Gallagher earns her income. But her payment doesn’t come in cash or check. She counts on a couple apps when it’s time for customers to settle up.

  • There are certain things that will be on sale in June. (Source: 3TV)

    Consumer Reports reveals best June deals

    There are deals to be had in June with several items usually on sale.

  • A Phoenix-area senior citizen and a family member had to cancel their dream vacation due to an emergency. But they say they couldn’t seem to get their money back even though they purchased travel insurance. (Source: 3TV/CBS 5)

    Update: Phoenix-area senior citizen gets vacation refund

    “They weren't responding like they should have been but when 3 On Your Side got involved everything changed,” said Anna Bliss. 

  • Connie Krc bought gift cards but due to inactivity fees, they weren't usable when she gave them to her granddaughter. (Source: 3TV)

    Woman discovers 'inactivity fees' on her gift cards

    3 on your side

    One billion dollars. That’s how much money it’s estimated that goes unused in gift cards every single year. 

  • (Source: 3TV/CBS 5)

    3 on Your Side recoups $4,700 during May

    3 On Your Side continues to get your hard earned money back.

  • Kendra Sollars says she finally got the kitchen she wanted. (Source: 3TV)

    Update: Tempe homeowner finally gets $1,562 refund

    A Tempe homeowner finally got her refund thanks to 3 On Your Side and Chase Bank.

  • (Source: 3TV/CBS 5)

    Passengers' comfort 'takes flight'

    No legroom, smaller seats, bad food…we’ve all heard the complaints, but the airlines are now working to create a healthier in-flight experience, adding things like organic food, in-flight exercise videos, even brain wave monitors to help with jet lag.

  • (Source: 3TV/CBS 5)A Waddell man booked a flight on a major airline, but due to circumstances beyond his control, he had to cancel one of his flights.

    Waddell man cancels flight, wants reimbursement

    A Waddell man booked a flight on a major airline, but due to circumstances beyond his control, he had to cancel one of his flights.

  • (Source: 3TV/CBS 5/Carfax)

    Phoenix man says Carfax erroneously labeled truck with 'damage'

    A Phoenix man is blaming Carfax for trouble selling his truck. 

  • A new recent survey finds Americans are missing out on a staggering $22 billion a year in free travel by not have a travel rewards credit card or not using one properly. (Source: scanrail / 123RF Stock Photo)

    Missing the boat on free travel

    Use rewards credit cards to pay for vacations.

  • (Source: 3TV/CBS 5)

    Consumer Reports' recalls for May

    From autos to chainsaws, recalls you should know about.

  • Marlow Krien says he got a letter in the mail saying he won a lottery and had to cash a check. (Source: 3TV)

    Mesa man discovers fake lottery

    A Mesa man received a check in the mail saying he had won a lottery but he was suspicious about it.

  • Fake contractor runs from 3 On Your Side after taking $21,000 from consumer

    A Scottsdale woman trying to improve her home’s curb appeal doled out a lot of money for a project. But in the end, the fake contractor she hired kept the $21,000 and vanished. 

  • Anna Bliss said she bought travel insurance and when she canceled her trip, she was expecting a full refund but hasn't gotten it. (Source: 3TV/CBS 5)

    Mesa woman and relative looking for vacation refund after serious accident

    The woman says she has travel insurance and believes she should get a full refund.

  • Mackenzie Umpleby went online to look for a new dog and got scammed. (Source: 3TV)

    Phoenix-area woman scammed out of $2,100 in 'Pet Scam'

    A woman thought she was buying a German shepherd puppy but ended up getting scammed.

  • (Source: 3TV/CBS 5)

    Adults are now 'banking' on allowance

    Money is no game to Brandon and Amiyrah Martin. Two of their three children get allowance, but they’re not the only ones pocketing it. The couple also sets money aside for the adults in the house. They call it their ‘fun money.’

  • New loan companies aim to make travel more accessible. (Source: 3TV)

    Are 'vacation loans' really worth it?

    Trip loans can be dicey, so be careful.

  • A woman said she kept getting billed by CenturyLiink even though she canceled the service. (Source: 3TV)

    Phoenix-area woman fights 'puzzling' billing issue

    Even with her service canceled, she says CenturyLink continues to bill her for hundreds of dollars and she can't understand why.

  • Marion Mazur was the victim of the so-called "Grandparent Scam." (Source: 3TV)

    Senior citizen swindled out of $17K in 'Grandparent Scam'

    Senior citizens routinely get targeted by scammers.

Gary HarperGary Harper is the senior consumer and investigative reporter for 3 On Your Side at KTVK-TV.

Click to learn more about Gary.

Gary Harper
3 On Your Side

With more than 20 years of television experience, Gary has established himself as a leader in the industry when it comes to assisting viewers and resolving their consumer-related issues. His passion and enthusiasm have helped him earn an Emmy for Best Consumer Reporter from the National Academy of Television Arts and Sciences. He’s also garnered several Emmy nominations

He has negotiated resolutions with companies of all sizes, including some of the biggest corporations in the nation.

Gary has successfully recouped more than $1 million for viewers around the state, making 3 On Your Side one of the most popular segments on KTVK and the station's Web site.

He's best known for investigating and confronting unscrupulous contractors. In fact, many of his news reports have led to police investigations and jail time for those who were caught. Viewers, as well as the companies and people he investigates, regard him as consistently being thorough and fair.

Gary has been with KTVK-TV since 1997. Prior to his arrival in Phoenix, he worked for WZZM-TV in Grand Rapids, Michigan, where he was as an anchor and reporter.

Gary is from Chicago, but launched his television career in Lubbock, Texas, after earning a broadcast journalism degree from Texas Tech University. Following his graduation, he was quickly hired by KLBK-TV in Lubbock, where he enterprised and broke numerous exclusive reports. His aggressive reporting in Texas helped garner him Best Reporter by the Associated Press.

Gary has been married since 1994 and is the proud father of two sons. When he's not helping viewers, Gary is busy catching up on his favorite college and professional football teams as well as cheering on his beloved Texas Tech Red Raiders.

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