• Companies are making it easier to return items. (Source: 3TV/CBS 5)

    Online returns made easier

    3 on your side

    Companies are making it easier to return items. 

  • Joan Davidson, 74, ordered a "free product" she heard about over the radio, now she is being charged $200 every month. (Source: 3TV/CBS 5)

    Valley senior citizen stuck in 'free trial offer'

    3 on your side

    Valley woman has already been billed a total of $800 for products she says she doesn't want.

  • Erasmo Ysasi was supposed to get his tax refund in mid-March. (Source: 3TV/CBS 5)

    Valley man finally gets tax refund

    3 on your side

    A viewer in tonight's 3 On Your Side says he should have received his Arizona tax refund back in mid-March, that was two months ago. And he says when he calls the department of revenue, he gets nowhere.

  • Tyesha Brown thought she scored a deal on a new place to rent. (Source: 3TV/CBS 5)

    Consumer Alert: Rent scam dupes Mesa woman

    3 on your side

    Rental scams are alive and well right now. A Mesa woman found out the hard way.

  • Some websites help consumers find products that were actually made in the USA, as claimed. (Source: 3TV/CBS 5)

    'Made in the USA.' Is it really?

    3 on your side

    When you make a purchase, do you look to see if an item was “Made in the USA?” Buying American-made merchandise seems patriotic and helps the economy, but what do those claims really mean? 

  • Auto insurance premiums have gone up and there's a reason

    3 on your side

    Auto insurance rates have gone up because 2015 was a bad year.

  • Agostinho Lopes still has the $15,000 from Barbara Carrick. (Source: 3TV/CBS  5)

    Update: Viewer loses battle to cancer and unlicensed contractor

    3 on your side

    The last time 3 On Your Side reported on this viewer, we were optimistic something good would happen to her. But that is nowhere near what happened. 

  • Sheri Leger fell for the Federal Grant Scam. (Source: 3TV/CBS 5)

    Don't fall for the 'Federal Grant Scam'

    3 on your side

    The Federal Grant Scam is very convincing and continues to dupe folks.

  • (Source: DiamondResorts.com and 3TV/CBS 5)

    Deadline approaching for consumers wanting money from Diamond Resorts

    3 on your side

     The Arizona Attorney General’s Office wants to remind consumers about an approaching deadline regarding a $800,000 timeshare settlement. 

  • Experts say thieves are stealing W-2 information and selling it on the part of the Internet hidden from search engines known as the dark web. (Source: 3TV/CBS 5)

    Stolen tax information on the dark web

    3 on your side

    It may be passed tax time, but that doesn’t mean the stress is over. Experts say thieves are stealing W-2 information and selling it on the part of the internet hidden from search engines known as the dark web.

  • Frances Nevarez and her husband says their patio roof has been unfinished for months. (Source: 3TV/CBS 5)

    Phoenix homeowner waiting 3 months for new roof

    3 on your side

    A Phoenix couple said they hired a company to put on a new ratio roof but after paying for half the job upfront, the roof still isn't completed so they called 3 On Your Side.

  • Donald Degray said he was surprised to receive a $1,127 bill after the birth of his daughter Neda. (Source: 3TV/CBS 5)

    New parents stuck with $1,127 medical bill

    3 on your side

    A Phoenix family says they did everything they could to ensure the birth of their baby daughter would be covered in-network. Now, they say they're left with a bill they shouldn't have to pay.

  • San Tan neighborhood says cable lines are a safety hazard

    3 on your side

    An Arizona woman had been living with a "safety hazard" and when she couldn't fix the problem on her own, she contacted 3 On Your Side.

  • eBikes have a small, battery-powered electric motor that activates only when you pedal. (Source: 3TV/CBS 5)

    Consumer Trend: Electric Bikes

    3 on your side

    A new consumer product seems to be catching on. We're talking about electric bikes. They're pretty popular overseas, but they seem to really be catching on here.

  • (SOURCE: 3TV/CBS 5)

    $9K stolen from Valley man's bank account is returned

    3 on your side

    After two months, a Scottsdale man finally gets his $9,000 returned to his bank account with 3 On Your Side's help.

  • Summer can be a big budget buster. (Source: 3TV/CBS 5)

    3 On Your Side: Summer savings tips

    Pool weather is here, temperatures are rising and kids will be out of school soon. But don't let all the build-up make you forget about your finances.

  • When you total up the month of April, 3 On Your Side helped save or recoup $23,296. (Source: 3TV/CBS 5)

    3 On Your Side recoups $23K during April

    3 on your side

    3 On Your Side helps recoup $23,000 for viewers during the month of April.

  • (SOURCE: 3TV/CBS 5)

    Scottsdale man says $9K stolen from bank account

    3 on your side

    Scottsdale man wants $9,000 returned immediately.

  • (SOURCE: 3TV/CBS 5)

    Man says Mesa police holding his gun 'hostage'

    3 on your side

    Nicholas Bamper is a gun enthusiast. It's something he learned while serving his country.

  • Lisa Casey said a driver plowed into her Ford Taurus but was having problems with a rental car's insurance company. (Source: 3TV/CBS 5)

    Phoenix woman says car rental company owes for wrecked car

    3 on your side

    A Phoenix woman said a reckless driver totaled her car but the insurance company who was handling the matter was ignoring her. So she contacted 3 On Your Side.

  • State Senator Debbie Lesko sponsored bill to eliminate the practice of  "balance billing".  24 April 2017

    Law bans medical balance billing

    3 on your side

    State Senator Debbie Lesko sponsored a bill that helps eliminate something referred to as "balance billing" in the medical field. And that legislation, just recently passed. Balance billing has been a problem for years and even though it's illegal in other states, it's very legal here in Arizona. But not for long. 

  • Consumer trend: Magnetic masks

    3 on your side

    Magnetic Masks gaining popularity, but do they work?

  • Consumer trend: Magnetic masks

    Beauty blogger Dena Smith loves to try new products. So, when she heard about magnetically-charged facial masks, she was eager to give one a try. 

  • According to Ernie Leas, he painted a giant middle finger on the front of is garage door because of an ongoing feud with his neighbors that started 20 years ago. (Source: 3TV/CBS 5)

    Peoria homeowner paints 'middle finger' on house; neighbors outraged

    3 on your side

    A man painted a middle finger on his garage door because of an ongoing feud with neighbors. And his actions don't stop there.

  • A Valley financial coach says now is the time to think about taxes for next year. (Source: 3TV/CBS 5)

    Tax terror? How to prepare for next year's tax filing

    3 on your side

    The tax deadline was Tuesday, April 18, 2017, and if you're giving a sigh of relief thinking you don't have to think about it for another year, think again. Now is the best time to start thinking about taxes for next year.

  • Rich Minkle says his $7,500 TV doesn't work anymore. (Source: 3TV/CBS 5)

    $7,500 big screen TV has big problems

    3 on your side

    Sony says customer's $7,500 is two months past their warranty and won't repair the broken TV.

  • Beverley Evans had trouble getting her money back after being unsatisfied with her hearing aids. (Source: 3TV/CBS 5)

    Senior citizen gets $3,100 refund

    3 on your side

    A Valley woman was unsatisfied with her hearing aids and returned them but called 3 On Your Side when she didn't get her refund.

  • Mini boot camps for young entrepreneurs

    3 on your side

    There are mini-boot camps to teach kids about being entrepreneurs.  

  • More and more people are taking short vacations that are full of adventure. (Source: 3TV/CBS 5)

    Consumer trend: Microadventures

    3 on your side

    More and more people are taking short vacations that are full of adventure. 

  • Albert Barbosa asked Aetna who would be a good in-network doctor but he said he was given the name of an out-of-network doctor. (Source: 3TV/CBS 5)

    Glendale man battles out-of-network medical bill

    3 on your side

    A Glendale man couldn't believe the medical bill after he went to the doctor. He said he asked his insurance company for an in-network doctor, but was referred to an out-of-network physician.

  • A study has revealed that less than 10 percent of cars had all of their tires properly inflated. (Source: 3TV/CBS 5)

    Most drivers 'under-pressure' with their tires

    3 on your side

    A study has revealed that less than 10 percent of cars had all of their tires properly inflated and that can spell trouble when it comes to the Arizona heat.

  • It may sound like a scam but real debt collectors working with the IRS will be calling people who owe back taxes. (Source: 3TV/CBS 5)

    Debt collectors calling to collect taxes for IRS

    3 on your side

    A small number of taxpayers will be getting calls from debt collectors working for the Internal Revenue Service.

  • More consumers buying allergy devices

    3 on your side

    More consumers are buying high-tech allergy devices.

  • More consumers buying allergy devices

    We all know of medical devices you can carry to help stop an allergic reaction.

  • There are some apps that can help with getting spam text messages. (Source: 3TV/CBS 5)

    Stop spam texts

    3 on your side

    Most of us get text messages on our phones but there is nothing more annoying than getting spam text messages. However, there are a few ways to stop them.

  • Update: Valley homeowner finally gets 'shade'

    3 on your side

    "I'm so happy, I got my shutters yesterday," said Kathy Waggoner, who finally has the new shutters that she paid for-- shutters that improved not only the look of the inside of her home, but the outside as well. 

  • (Source: 3TV/CBS 5)

    ALERT: Be aware of online pet selling scams

    3 on your side

    A Phoenix man was tricked into wiring $4,000 for puppies he never got.

  • Valley man's bank deposit goes into wrong account

    3 on your side

    One little number turned into one big headache for a Valley man, after his bank deposit accidentally went into the wrong account.

  • (Source: Shane Morris via 123RF)

    3 on Your Side puts money back in consumers' pockets in 2017

    3 On Your Side is not just great at solving consumers' problems, the team also is excellent at getting people their money back. We keep a running total that we update monthly. 

  • Heads up on 'hearables'

    A new device called the co-pilot can put a bug in the ear of truckers they're not driving safely. 

  • Heads up on 'hearables'

    3 on your side

    A new device called the co-pilot can put a bug in the ear of truckers they're not driving safely.  

  • 3 On Your Side was able to recover $8,967 for our viewers in the month of March. (Source: 3TV/CBS 5)

    Nearly $9,000 recovered in March for viewers

    3 on your side

    3 On Your Side recovered nearly $9,000 for our viewers in the month of March.

  • Kathy Waggoner said she paid half of a deposit for new window coverings but the business has failed to deliver. (Source: 3TV/CBS 5)

    Valley women 'shuttered' over missing window coverings

    3 on your side

    A Fountain Hills woman and her mother say they are frustrated with a Valley business that failed to deliver their window coverings. 

  • Ed Barrera said he finally got his money back from Kohl's. (Source: 3TV/CBS 5)

    UPDATE: Kohl's returns $1,500 to Valley customer

    3 on your side

    Kohl's finally returns $1,500 to a Valley customer due to overpayment. 

  • There's a new bill that would help eliminate so-called balance billing. (Source: 3TV/CBS 5)

    A proposed Arizona law may help with surprise medical bills

    3 on your side

    Balance billing is common in the medical industry. So, if you've ever been to the emergency room or have seen a doctor, you might have experienced balance billing. But hopefully, if things go right at the state Capitol, balance billing will be a thing of the past.

  • Cancer patient taken for $15K by unlicensed contractor

    3 on your side

    As soon as 3 On Your Side's camera showed up, Agostinho Lopes ran into his garage and shut the door.

  • The federal government last year moved up the date when families could apply for financial aid, and thousands of Arizona students jumped at the opportunity, new data show. (Source: SalFalko/Creative Commons)

    Fee frenzy drives up college costs

    3 on your side

    We all know college can be costly, with the average tuition and fees at a four-year private institution now adding up to just over $33K a year.

  • Allen Harrison's phone is too old for Cox's HomeLife Security. (Source: 3TV/CBS 5)

    'Old tech' gadget causes 'new tech' problems

    3 on your side

    A Scottsdale man is learning the importance of keeping up with technology.

  • The Better Business Bureau released a new report on scams. (Source: 3TV/CBS 5)

    BBB reveals surprising scam data

    3 on your side

    The Better Business Bureau recently released their Scam Tracker Annual Risk Report that has uncovered new information when it comes to scams. "We haven't collected this type of information before," said Felicia Thompson, who is with the BBB.

Gary HarperGary Harper is the senior consumer and investigative reporter for 3 On Your Side at KTVK-TV.

Click to learn more about Gary.

Gary Harper
3 On Your Side

With more than 20 years of television experience, Gary has established himself as a leader in the industry when it comes to assisting viewers and resolving their consumer-related issues. His passion and enthusiasm have helped him earn an Emmy for Best Consumer Reporter from the National Academy of Television Arts and Sciences. He’s also garnered several Emmy nominations

He has negotiated resolutions with companies of all sizes, including some of the biggest corporations in the nation.

Gary has successfully recouped more than $1 million for viewers around the state, making 3 On Your Side one of the most popular segments on KTVK and the station's Web site.

He's best known for investigating and confronting unscrupulous contractors. In fact, many of his news reports have led to police investigations and jail time for those who were caught. Viewers, as well as the companies and people he investigates, regard him as consistently being thorough and fair.

Gary has been with KTVK-TV since 1997. Prior to his arrival in Phoenix, he worked for WZZM-TV in Grand Rapids, Michigan, where he was as an anchor and reporter.

Gary is from Chicago, but launched his television career in Lubbock, Texas, after earning a broadcast journalism degree from Texas Tech University. Following his graduation, he was quickly hired by KLBK-TV in Lubbock, where he enterprised and broke numerous exclusive reports. His aggressive reporting in Texas helped garner him Best Reporter by the Associated Press.

Gary has been married since 1994 and is the proud father of two sons. When he's not helping viewers, Gary is busy catching up on his favorite college and professional football teams as well as cheering on his beloved Texas Tech Red Raiders.

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