• Anna Bliss said she bought travel insurance and when she canceled her trip, she was expecting a full refund but hasn't gotten it. (Source: 3TV/CBS 5)

    Mesa woman and relative looking for vacation refund after serious accident

    The woman says she has travel insurance and believes she should get a full refund.

  • Mackenzie Umpleby went online to look for a new dog and got scammed. (Source: 3TV)

    Phoenix-area woman scammed out of $2,100 in 'Pet Scam'

    A woman thought she was buying a German shepherd puppy but ended up getting scammed.

  • (Source: 3TV/CBS 5)

    Adults are now 'banking' on allowance

    Money is no game to Brandon and Amiyrah Martin. Two of their three children get allowance, but they’re not the only ones pocketing it. The couple also sets money aside for the adults in the house. They call it their ‘fun money.’

  • New loan companies aim to make travel more accessible. (Source: 3TV)

    Are 'vacation loans' really worth it?

    Trip loans can be dicey, so be careful.

  • A woman said she kept getting billed by CenturyLiink even though she canceled the service. (Source: 3TV)

    Phoenix-area woman fights 'puzzling' billing issue

    Even with her service canceled, she says CenturyLink continues to bill her for hundreds of dollars and she can't understand why.

  • Marion Mazur was the victim of the so-called "Grandparent Scam." (Source: 3TV)

    Senior citizen swindled out of $17K in 'Grandparent Scam'

    Senior citizens routinely get targeted by scammers.

  • If you don't have the voluntary travel ID by October 1, of 2020, you won't be able to get through TSA checkpoints. (Source: 3TV)

    ADOT says new voluntary travel IDs will save you headaches

    Traveling could be a huge pain if you don't have the voluntary travel ID by October 1, of 2020.

  • (Source: 3TV/CBS 5)

    Tipping has really changed over the years

    By now, you’re probably used to tipping by tablet. You know, when it comes time to pay a bill and you swipe your card into a tablet to settle up and then a range of suggested tips is presented. The practice is common everywhere from restaurants to hair salons, taxi cabs to coffee shops. And now, that’s not all.

  • (Source: 3TV/CBS 5)

    Can you be hacked? Absolutely!

    Data breaches seem to be happening more frequently than ever. But just because you don't think you're personally affected, you may want to think again.

  • (Source: 3TV/CBS 5)

    Phoenix couple wants refund for cancelled vacation

    A Phoenix couple says it was a simple telemarketing call they wish they would have never answered, now they just want their money back for something they say they just can't use.

  • (Source: 3TV/CBS 5)

    3OYS updates: Angst over 6-year-old dismissed ticket and latest on 2 fake contractors

    3 on your side

    We have new information about three 3 On Your Side stories, including updates on two fake contractors.

  • Elizabeth Dehler finally got her $300 Visa gift card. (Source: 3TV)

    UPDATE: Senior citizen finally gets $300 Visa card

    A homeowner says Cox promised her $300 for signing up. However, four months later, she doesn't have it.

  • Best bargains during month of May

    3 on your side

    Looking for a new mattress? This is the month to buy.

  • (Source: Shane Morris via 123RF)

    INFOGRAPHIC: 3 On Your Side gets result$ for Arizona's Family

    Gary Harper and the 3 On Your Side team work tirelessly on behalf of Arizonans who, for one reason or another, have lost money -- sometimes lots of money. That diligence pays off -- literally -- in a big way.

  • Kristen O'Neall says her life her has been taken over. And, it all started when someone hacked her smartphone. (Source: 3TV/CBS 5)

    College student says she was hacked and 'held hostage'

    3 on your side

    Smartphones are something most of us use for just about everything these days. Many people store all kinds private and personal information as well. But just because you have a password on your Smartphone doesn’t mean it’s secure.

  • Kendra Sollars bought cabinet doors online but wasn't happen what she got in the mail. (Source: 3TV)

    Cabinet company ships 'warped' doors

    3 on your side

    "I just need my money back because I know they can't deliver on the product that they advertise," a Valley woman said.

  • Sheryl Troop called 3 On Your Side for help with tickets for a car she didn't own anymore. (Source: 3TV)

    Phoenix-area woman fights mysterious Windy City traffic citations

    3 on your side

    A woman just moved from Chicago and said the City hit her with a couple of tickets on a car she had already sold.

  • 3 On Your Side was able to help quite a few people get money back during the month of April. (Source: 3TV)

    3 On Your Side recoups $8K during April

    3 On Your Side is up to $68,000 so far this year.

  • (Source: 3TV/CBS 5)

    Millennials are job hopping and leaving their 401K behind

    3 on your side

    If you had a pot of money: $5,000, $20,000 even $40,000, would you forget about it? Some millennials are doing just that!

  • (Source: 3TV/CBS 5)

    Phoenix woman disputes large 'bundle package' bill

    3 on your side

    With a stack of paperwork from AT&T, Glenance Garey can't make sense out the big bill she keeps getting from them.

  • Planning for summer travel is underway and there are somethings to remember to keep costs low. (Source: 3TV)

    Making dollars and 'sense' for summer travel

    3 on your side

    Now is the time to prepare for the summer vacation season so 3 On Your Side stresses to plan ahead.

  • Elizabeth Dehler and his son they were promised a $300 gift card from Cox and it still hasn't arrived. (Source: 3TV)

    Senior citizen waiting for $300 prepaid card from Cox

    3 on your side

    A Cox customer says she wants the company to live up to it's $300 promise.

  • Sierra Gosnell said she nearly didn't pay her rent on time because somebody "cloned" her Visa card. (Source: 3TV/CBS 5 News)

    WARNING: Your debit and credit card can be 'cloned'

    3 on your side

    Fraudulent activity happens all the time through "cloned" cards.

  • VIDEO: Tips to finance your car purchase

    There are many misconceptions when it comes to getting your new car financed. Gary Harper tells us how to navigate your purchase.

  • (Source: 3TV/CBS 5)

    El Mirage wants fee paid for dismissed ticket

    3 on your side

    A photo radar ticket was dismissed because a car was registered to a West Valley man who wasn't driving, someone else was. So the ticket was tossed in 2012. Still, the City of El mirage wants its $144 and officials say they have every right to collect.

  • Sierra Gosnell said she nearly didn't pay her rent on time because somebody "cloned" her Visa card. (Source: 3TV)

    Woman's account wiped out by 'cloned' card

    3 on your side

    Sierra Gosnell said her account got wiped out by a crook and was having trouble getting the money back so that she could pay the rent.

  • (Source: Stacey Champion's Chang.org petition)

    Some customers complain their APS bills are 'shocking'

    3 on your side

    A Valley woman is leading thousands of APS customers in a demand for action in the wake of a rake hike and change in service plans that some say have caused their monthly electric bills to skyrocket.

  • Judie DeLong said she was sent to a debt collector for a bill she didn't owe. (Source: 3TV)

    Woman sent to collections for a $1,400 she doesn't owe

    3 on your side

    Woman says her credit score dropped 200 points because of erroneous bill.

  • (Source: 3TV/CBS 5)

    Cutting the cord? Streaming may or may not be for you

    3 on your side

    The pros and cons of streaming your TV programming.

  • (Source: 3TV/CBS 5)

    Mesa man learns 'costly' lesson in reviewing bills

    3 on your side

    Valley man learns 'costly' lesson in reviewing bills

  • (Source: 3TV/CBS 5)

    Real estate selling secrets

    3 on your side

    Lois Bunger says she is eager to sell her Glendale home. “It's a very good time. A quick sale obviously is the desire of every seller."

  • Phil McKenna got his $1,000 returned back to him after problem with a money transfer. (Source: 3TV)

    UPDATE: Banks find man's missing $1,000

    3 on your side

    After mistyping his bank account number by one digit, a simple money transfer turned into a fiasco.

  • Steve Gaffney said he got a bill from Enterprise over damage he didn't cause. (Source: 3TV)

    Enterprise Rent-A-Car bills man $2,700 for mystery damage

    3 on your side

    Man says he returned rental truck in as good or better shape as when he picked it up.

  • The best deals in April

    3 on your side

    Vacuums are just one consumer product to purchase during the month of April.

  • Gabe Betancourt says an auto body shop in Glendale has had his car for more than two years. (Source: 3TV)

    Auto body shop has Phoenix area man's car for 2 years

    3 on your side

    And, even though the man says he's almost paid for the job in full, he still doesn't have his car.

  • The real estate market in the Valley has really bounced back. If you are considering putting your home on the market, there are some smart updates that will give you a good return on your investment. (Source: 3TV/CBS 5)

    Real Estate: Upgrades to sell your house

    3 on your side

    The real estate market in the valley has really bounced back. If you are considering putting your home on the market, there are some smart updates that will give you a good return on your investment.

  • Janet Allen said she finally got her $800 refunded. (Source: 3TV)

    Update: Litchfield Park homeowner finally gets $800 refund

    3 on your side

    A homeowner in Litchfield Park wanted a security gate and paid half up front but the job was never even started. Then 3 On Your Side stepped in to help make things right.

  • Ronna Haak got a new garage door thanks to 3 On Your Side and A1 Garage Door Service. (Source: 3TV)

    UPDATE: 'Good Samaritan' businessman helps ripped-off homeowner

    3 on your side

    When a homeowner was ripped-off trying to have a garage door installed, a licensed and legitimate garage door company made things right. 

  • (Source: 3TV/CBS 5)

    Annoying 'pop-up' ads continue

    3 on your side

    Ever been surfing online using your mobile phone and then -- “whammo” -- you’re interrupted by a pop-up ad? Experts tell us clicking on some might actually be risky.

  • 3 On Your Side saved viewers more than $41,536 in March.

    3 On Your Side has huge results for March

    3 on your side

    3 On Your Side recoups or saves more than $41K for viewers in March.

  • Phil McKenna said he missed a number on his bank account when transferring money and doesn't know where the cash went. (Source: 3TV)

    Phoenix area man loses $1,000 after mistyping bank account number

    3 on your side

    A bank customer forgot one digit of his account number while transferring funds and his money vanished.

  • The Phoenix real estate market has officially taken off. (Source: 3TV)

    Phoenix area sees a significant real estate rebound

    3 on your side

    The Phoenix real estate market has officially taken off.

  • Valley homeowner has dispute with Groupon. (Source: 3TV/ CBS 5 News)

    Scottsdale homeowner has $169 dispute with Groupon

    3 on your side

    Valley homeowner has $169 dispute with Groupon

  • Some products were recalled during the month of March. (Source: 3TV)

    Consumer Reports March recalls

    3 on your side

    There have been several recalls during the month of March consumers should know about.

  • "I wanted a gate that would open to give me extra security,” said Janet Allen. (Source: 3TV/CBS 5)

    Welding company vanishes with Litchfield Park homeowner's $800

    3 on your side

    Fake contractor keeps saying, "The check is in the mail."

  • (Source: 3TV/CBS 5)

    How to avoid getting ripped off buying a used car

    3 on your side

    Single mom buys used car only to find out the seller secretly took out a title loan prior to selling the vehicle. 

  • Edwin Valrey-Jung said he was making his mortgage payments but the mortgage company said he wasn't getting them. (Source: 3TV)

    Mortgage company threatens foreclosure for 'missed' payments

    3 on your side

    The homeowner spent countless hours on the phone with the mortgage company trying to clear this mess up but got nowhere so he called 3 On Your Side.

  • Rachel Woolley's long ordeal with solar power has ended. (Source: 3TV/CBS 5 News)

    Update: Valley homeowner released from 20-year solar contract

    3 on your side

    Update: Valley homeowner released from 20-year solar contract

  • (Source: 3TV/CBS 5)

    'E-Restaurants' becoming more popular

    3 on your side

    The sights and sounds of a restaurant kitchen. But this isn’t a traditional restaurant. The food can only be ordered online.

  • Colleen Libby wanted to improve the looks of her aging driveway. So, she said it was kind of ironic that a guy claiming to run an epoxy business showed up and said he could make her driveway look brand new for $2,500. (Source: 3TV/CBS 5)

    Update: Painting company steps up to help Goodyear homeowner

    3 on your side

    It was last February when 3 On Your Side aired a news report about a Valley homeowner, but since that report, a licensed and legitimate contractor was watching and wanted to do something special for someone he's never met.

Gary HarperGary Harper is the senior consumer and investigative reporter for 3 On Your Side at KTVK-TV.

Click to learn more about Gary.

Gary Harper
3 On Your Side

With more than 20 years of television experience, Gary has established himself as a leader in the industry when it comes to assisting viewers and resolving their consumer-related issues. His passion and enthusiasm have helped him earn an Emmy for Best Consumer Reporter from the National Academy of Television Arts and Sciences. He’s also garnered several Emmy nominations

He has negotiated resolutions with companies of all sizes, including some of the biggest corporations in the nation.

Gary has successfully recouped more than $1 million for viewers around the state, making 3 On Your Side one of the most popular segments on KTVK and the station's Web site.

He's best known for investigating and confronting unscrupulous contractors. In fact, many of his news reports have led to police investigations and jail time for those who were caught. Viewers, as well as the companies and people he investigates, regard him as consistently being thorough and fair.

Gary has been with KTVK-TV since 1997. Prior to his arrival in Phoenix, he worked for WZZM-TV in Grand Rapids, Michigan, where he was as an anchor and reporter.

Gary is from Chicago, but launched his television career in Lubbock, Texas, after earning a broadcast journalism degree from Texas Tech University. Following his graduation, he was quickly hired by KLBK-TV in Lubbock, where he enterprised and broke numerous exclusive reports. His aggressive reporting in Texas helped garner him Best Reporter by the Associated Press.

Gary has been married since 1994 and is the proud father of two sons. When he's not helping viewers, Gary is busy catching up on his favorite college and professional football teams as well as cheering on his beloved Texas Tech Red Raiders.

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