• (Source: 3TV/CBS 5)

    Trends and tips for a safe holiday season

    3 on your side

    First of all, when it comes to purchasing an item, consumers should always ask for a gift receipt. Not only will the person getting the gift appreciate it, but so will the store.

  • Bob LeBrec said his Galaxy Note exploded but Samsung wouldn't give him a new tablet. (Source: 3TV)

    Peoria man says his tablet 'exploded'

    3 on your side

    A Peoria man says his Samsung Galaxy Note tablet inexplicably caught fire recently but had a hard time dealing with Samsung over the issue.

  • (Source: 3TV/CBS 5)

    Phoenix-area homeowner hopes to get chandelier returned soon

    3 on your side

    A sparkling and majestic looking chandelier currently sits inside a Phoenix repair shop where it's been for more than 3 years. And if it could talk, what a story it could tell.

  • Microwave oven caught fire while being used according to Gilbert homeowner. 13 Nov. 2017 (Source: 3TV/CBS 5 News)

    Home warranty company denies claim; homeowner frustrated

    3 on your side

    Gilbert homeowner says his microwave oven caught fire while being used and he wants it replaced. His home warranty company denies the claim.

  • (Source: 123RF)

    Budgeting for the holidays now can save you financial hardship later

    3 on your side

    “There was a study recently that said 45 percent of people would rather skip the holidays altogether,” according to Kelsa Dickey, a financial coach here in the Valley. The reason, she says, is money issues.

  • In this Sept. 15, 2017, photo, the iOS 11 control center is displayed on the iPhone 8 Plus in New York. (Source: AP Photo/Mark Lennihan)

    DIGITAL EXCLUSIVE: Apple's ongoing software glitches

    3 on your side

    Apple keeps releasing new software to correct all the glitches, but just when it thinks everything it working, another glitch pops ups.

  • (Source: 3TV/CBS 5)

    Some employers giving 'paid, paid vacations'

    3 on your side

    Catherine Shyu loves taking vacation. And she loves it even more that her boss pays her to do it. It’s part of his paid paid vacation policy.

  • (Source: 3TV/CBS 5)

    Alert: Alarming rise in fraudulent online pet ads

    3 on your side

    We've talked about pet scams before and what you need to look out for. Now the Better Business Bureau is issuing a warning, in fact, the BBB says the majority of ads claiming to have a pet for sale are scams.

  • (Source: 3TV/CBS 5)

    Phoenix-area residents band together after being duped out of thousands for barn doors

    3 on your side

    3 On Your Side dealt with a guy more than a decade ago when he would take money for pool tables and then never deliver the product.

  • When you add up all the money 3 On Your Side was able to save or get refunded for the month of October, it totals $11,119. (Source: 3TV)

    3 On Your Side recoups $11,000 during October

    3 on your side

    3 On Your Side was able to help a lot of viewers in the month of October.

  • (Source: 3TV/CBS 5)

    Beware of apps that pay

    3 on your side

    "I've earned almost $4,000 in the last few years,” Nicole Luboff boasted. That’s not bad, considering she earned it all just by clicking on surveys or shopping on one of her favorite Apps.

  • (Source: 3TV/CBS 5)

    More men are grocery shopping

    3 on your side

    "In regards to my wife and I, who's the better grocery shopper? I am, without question." Trey Burley jokes, but says it makes sense that he does the grocery shopping for his busy family of four.

  • Caitlin Haffner says the mess in her house is the result of an ongoing and unresolved issue with the floor removal company she hired. (Source: 3TV/CBS 5)

    Tempe homeowner says she's 'floored' over contractor

    3 on your side

    Caitlin Haffner says she has big plans for her Tempe home and those plans started when she hired a company to remove some of her flooring.

  • Edens says he's been fighting awhile to get his $1,000 back but says it only happened after 3 On Your Side got involved. (Source: 3TV)

    Update: Gilbert dad receives refund from airline

    3 on your side

    There's an update on a Gilbert dad who was looking for a $1,000 refund from an airline.  

  • 3 On Your Side compared different candy bags to see which had the best bang for the buck. (Source: 3TV)

    Comparing Halloween candy prices

    3 on your side

    How much will you spend on Halloween this year? For the answer, we sent our 3 On Your Side crew out to do a little comparison shopping and have a little fun.

  • Are you a "yo-yo" debtor?

    3 on your side

    Are you a "Yo-Yo" Debtor ?

  • (Source: 3TV/CBS 5)

    Phoenix family says venue kept their quinceanera security deposit

    3 on your side

    Phoenix family says they paid $1,000 to a venue for an upcoming Quincenera, but the place abruptly closed down and kept their money.

  • (Source: 3TV/CBS 5)

    Update: MoneyGram theft victim gets refund

    3 on your side

    In a previous 3 On Your Side report, we told you how a viewer is indeed a "theft victim" but she says no one really cared to listen or investigate, until she got a hold of 3 on your side.

  • (Source: 3TV/CBS 5)

    Update: Cruise passenger reaches resolution

    3 on your side

    An update on a Surprise woman who's wanting a full refund from a major cruise company.

  • Freezing your credit is the best option after Equifax data breach

    3 on your side

    Freezing your credit is the best option after Equifax data breach

  • Tips to remember about open enrollment

    3 on your side

    There are many things to consider when picking out health insurance.

  • Ashley Kasprowicz says, emotionally, she's drained and she's about to be financially depleted after losing a battle with the City of Phoenix Water Department. (Source: 3TV)

    Update: Phoenix woman upset over $1,700 water bill

    3 on your side

    A Phoenix woman who was fighting a $1,700 water bill finally gets a decision on whether she’ll have to pay it.

  • (Source: 3TV/CBS 5)

    Phoenix-area man can't get gym to stop 'debiting' his bank account

    3 on your side

    Man wants former gym to stop taking money out of his bank account.

  • (Source: 3TV/CBS 5)

    Consumer Alert: Beware of barcode fraud

    3 on your side

    Phoenix is pretty hot when it comes to professional sporting events. Not only do we have four major sports teams, but there are also big ticket artists and other events that are always going on.

  • In a previous 3 On Your Side report, we introduced you to Kira Girard, a reality TV star from the TV show "Dance Moms." Since that report aired, more drama continues. (Source: 3TV)

    Update: Unlicensed contractor changes business name

    3 on your side

    In a previous 3 On Your Side report, we introduced you to Kira Girard, a reality TV star from the TV show "Dance Moms." Since that report aired, more drama continues.

  • (Source: 3TV/CBS 5)

    Disappointed cruise passenger wants full refund

    3 on your side

    For $7,000, would you want to visit Caribbean Islands decimated by recent Hurricanes?

  • (Source: 3TV/CBS 5)

    Goodyear homeowner says horse fence company abandoned job

    3 on your side

    3 On Your Side convinces company to finish the job. The remaining balance owed was waived. 

  • (Source: 3TV/CBS 5)

    Is dining out ruining your hearing?

    3 on your side

    Millions of people have some sort of hearing loss and more than half report it isn’t from work.

  • 3 On Your Side recoups nearly $5K during September

    3 on your side

    The 3 On Your Side Team fights to get your money back.

  • (Source: 3TV/CBS 5)

    Mesa woman becomes victim of MoneyGram fraud

    3 on your side

    A Mesa resident says she feels like she's being taken for a ride when she bought a money order from MoneyGram, a money transfer company.

  • Bryanna Lempitsky had trouble with her phone insurance after she dropped her phone in the driveway. (Source: 3TV)

    Valley woman has bad experience with cell phone insurance

    3 on your side

    A Valley woman says she's had cell phone insurance for years but she's never really needed to use it, until recently. But when she put in a claim, things did not go as expected.

  • Contractor comes to the rescue for 3 On Your Side. (Source: 3TV/CBS 5 News)

    UPDATE: Ripped off homeowner gets help from Valley company

    3 on your side

    A Licensed remodeling company steps in and fixes a homeowner's problem for absolutely free.

  • (Source: Google)

    Flying through the airport stress free

    3 on your side

    Krystyn Hall is a huge fan of travel.  What she’s not crazy about is the getting-to-the-plane part, especially at security. She explains, “It tends to be a high stress time for me.”

  • (Source: 3TV/CBS 5)

    Are you on the right utility plan?

    3 on your side

    The Valley is just coming out of some intense summer heat so your utility bill should start dropping. That's what a Surprise, Arizona woman thought, but it was higher than she's ever had before because she was on the wrong utility plan.

  • (Source: 3TV/CBS 5)

    Beware of Facebook 'hoax'

    3 on your side

    When you're on Facebook, you come across all kinds of things and wedged in between all that material can be also be some very clever hoaxes and scams you need to be aware of.

  • An Anthem couple received their $750 back from a contractor after 3 On Your Side got involved. (Source: 3TV)

    Anthem couple gets $750 returned from contractor

    3 on your side

    Small pool company that took $750 for pool railings and vanished, returns the money after 3 On Your Side report.

  • Marie Gamalski said a car wash caused all kinds of damage to her car. (Source: 3TV/CBS 5)

    Woman says Tempe car wash smashed windshield, damaged her car

    3 on your side

    A Valley woman thought a simple car wash would help knock off some dust. But instead, that car wash caused all kinds of damage to her car and she's the one being blamed.

  • A remodeling job was a $12,500 project and the homeowner has already paid $9,000, but the unlicensed contractor she hired took all that money and abandoned the job. (Source: 3TV/CBS 5)

    Unlicensed contractor abandons job, keeps $9K

    3 on your side

    A remodeling job was a $12,500 project and the homeowner has already paid $9,000, but the unlicensed contractor she hired took all that money and abandoned the job.

  • Lance Lawry explains where he feel while cleaning the pool. (Source: 3TV)

    Anthem couple says pool repair company vanished with their money

    3 on your side

    A couple says they paid $750 as a down payment to have hand railings installed so they could keep their balance when getting out of their swimming pool and hot tub. But, they said the owner of a pool company kept their money and failed to deliver those railings.

  • Ashley Kasprowicz said she receive a $1,700 water bill and doesn't know how it happened. (Source: 3TV)

    Phoenix woman shocked by $1,700 water bill

    3 on your side

    When you move into a new home, there's always added expenses like security deposits and moving bills. But imagine getting a $1,700 water bill.

  • There are new “on demand” and “a la carte” insurance services people are taking advantage of. (Source: 3TV)

    Consumers get 'insurance in a snap'

    3 on your side

    Insurance is going high-tech as some people are able to get an insurance quote by just taking a picture with smartphones.

  • (Source: Stitch Fix Facebook)

    Consumer trend: Outfits 'in a box' are all the rage

    3 on your side

    Shopping for clothes is out. The new trend is ordering a complete outfit and getting it delivered.

  • Seeing cars submerged under water or floating down streets was a pretty common sight within the aftermath of hurricane Harvey. (Source: 3TV/CBS 5)

    Hurricane Harvey cars may 'flood' Arizona

    3 on your side

    Seeing cars submerged under water or floating down streets was a pretty common sight within the aftermath of hurricane Harvey.

  • A Gilbert man ordered airlines tickets through a website and it turned out to be a nightmare. (Source: 3TV)

    Airline denies international flight for teenage sisters

    3 on your side

    A Gilbert man said booking round trip tickets for his teenage daughters was relatively easy. But during the process, he says someone dropped the ball and it wasn't him.

  • Josh Pridemore hired an unlicensed contractor to upgrade his kitchen. (Source: 3TV)

    Unlicensed contractor takes $2,200 and abandons job

    3oys

    A Valley man was ready to give his kitchen a new look and thought he hired someone qualified for the job. But he found out that wasn't the case.

  • Brandon Fisher says he and his family have a yearly tradition of going to Lake Powell. Before heading out on this trip, Fisher went online to see where he could find some cool water toys to rent and he finally found a place. (Source: 3TV/CBS 5)

    Valley man says his account was wiped for $2,600 for watercraft rental

    3 on your side

    A valley man looking to have a little fun at the lake decided to rent a couple water toys. The viewer who rented these so-called water toys says at least one was in disrepair when he got it. Now, he's the one who's being forced to fix it and it's not cheap.

  • (Source: 3TV/CBS 5)

    3 On Your Side recoups $9,300 during August

    3 on your side

    When you add up all the money, 3 On Your Side was able to recoup for our viewers during the month of August, it comes to $9,319. And for the entire year so far, the total amounts to just over $87,061.

  • Mohammad Matin thought he found a temporary job online but he ended up getting scammed. (Source: 3TV)

    Job seeker duped in online scam

    3 on your side

    A Phoenix man was looking for a job and thought a temporary position would help. But it did more harm than good.

  • Phoenix man says gym 'worked out' his wallet

    3 on your side

    A Phoenix man says he owes money to a gym that he shouldn't have to pay. The gym disagrees.

Gary HarperGary Harper is the senior consumer and investigative reporter for 3 On Your Side at KTVK-TV.

Click to learn more about Gary.

Gary Harper
3 On Your Side

With more than 20 years of television experience, Gary has established himself as a leader in the industry when it comes to assisting viewers and resolving their consumer-related issues. His passion and enthusiasm have helped him earn an Emmy for Best Consumer Reporter from the National Academy of Television Arts and Sciences. He’s also garnered several Emmy nominations

He has negotiated resolutions with companies of all sizes, including some of the biggest corporations in the nation.

Gary has successfully recouped more than $1 million for viewers around the state, making 3 On Your Side one of the most popular segments on KTVK and the station's Web site.

He's best known for investigating and confronting unscrupulous contractors. In fact, many of his news reports have led to police investigations and jail time for those who were caught. Viewers, as well as the companies and people he investigates, regard him as consistently being thorough and fair.

Gary has been with KTVK-TV since 1997. Prior to his arrival in Phoenix, he worked for WZZM-TV in Grand Rapids, Michigan, where he was as an anchor and reporter.

Gary is from Chicago, but launched his television career in Lubbock, Texas, after earning a broadcast journalism degree from Texas Tech University. Following his graduation, he was quickly hired by KLBK-TV in Lubbock, where he enterprised and broke numerous exclusive reports. His aggressive reporting in Texas helped garner him Best Reporter by the Associated Press.

Gary has been married since 1994 and is the proud father of two sons. When he's not helping viewers, Gary is busy catching up on his favorite college and professional football teams as well as cheering on his beloved Texas Tech Red Raiders.

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